8 Team Leader jobs in Pietermaritzburg

To manage and develop a team and all other available resources (people, process, and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Type of Qualification:

Experience Required:

• Client Coverage
• Personal and Private Banking
• 3-4 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with a good understanding of bank processes, policies, and products.

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Directing People
• Banking Processes & Procedures
• Customer Acceptance & Review (Consumer Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

• Must have a Bachelors degree in Finance, Accounting, or a related field
• Minimum 3 years experience in debtors management or a similar financial role
• Strong financial acumen, analytical skills, and proficiency in Microsoft Excel and Syspro is essential
• Excellent communication and organizational skills, with a high level of attention to detail
• Must have a valid drivers license and ability to travel out of province when required

• Overseeing daily release of sales orders, ensuring payment values match and accounts are within credit limits.
• Managing daily debtor collections, following up on overdue amounts, and ensuring timely statement distribution.
• Monitoring debtors days and overdue percentages, ensuring accounts are paid within terms and credit limits.
• Preparing and maintaining daily and weekly cash flow forecasts and submitting monthly actual cash flow reports.
• Authorizing claims for credits, verifying all supporting documentation before final approval.
• Creating and amending customer accounts on Syspro, coordinating with sales representatives and ensuring accurate setup.
• Compiling and submitting credit applications for vetting and notifying relevant stakeholders of approvals.
• Generating and maintaining reports, including weekly claim trackers, monthly AR trial balance, and age analysis.
• Verifying and signing off on distributor and transporter monthly billings and addressing discrepancies promptly.
• Supervising the debtors team, setting performance goals, managing leave, and ensuring compliance with audit and year-end processes.

Technical & Services - Parts and / or Services

Field Service Team Leader M/F

Full-time

The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets.

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

1. Overall responsibility to manage the team reporting to this position, including continuous performance feedback, coaching, and counselling to ensure ongoing improvement of performance.
2. Conduct bi-annual performance appraisals per staff member, compile and submit payroll information timeously, and hold monthly / weekly team meetings.
3. Achieve employee morale survey targets, manage leave and absenteeism, and implement HR practices in line with company strategic objectives.
4. Ensure effective inter-departmental and internal communication.
5. Carry out routine maintenance checks and ensure all necessary service parts are available prior to attending customer sites.
6. Proceed to customer’s premises, report to the customer’s contact, diagnose faults, and inform the Service Coordinator and customer of the approximate time of completion.
7. Rectify any faults as required by the customer, ensuring that the machine is left operating safely and that the work has been carried out to the customer’s satisfaction.
8. Provide technical assistance, coaching, and on-the-job training to all Field Service Team members, ensuring quality of service.
9. Manage finances of the team in line with budget and department strategic objectives, ensuring all company policies and set targets are met.
10. Ensure OHSACT requirements are met on own and customer premises.
11. Drive customer service excellence by building and developing strong relationships with internal and external customers.
12. Provide scheduled (monthly, weekly, and daily) ad-hoc reports as requested by the department manager.

Africa, South Africa