6 Takealot jobs in Cape Town

Takealot.com , South Africa’s leading online retailer, is looking for a highly talented Engineering QA Manager - Logistics to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again! Scale : Over 2.5 million happy shoppers shop online on takealot.com. Show them what you can do. Learn : We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time. Grow : Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D Food. We like to promote from within: Here’s your chance. Who’s who in the tech space This position reports to the QA Engineering Director. Your mission, should you choose to accept it: Lead a team of QA Analysts and QA Automation Engineers. Contribute to the Community of Practice for QA in engineering. Drive recruitment for the QA team. Raise development quality by developing processes and best practices for testing in dev teams, in collaboration with the developers and managers. Improve and automate test strategies. Ensure that the team continues to develop and execute test cases to diagnose issues and bugs, creating test data when required. Design, develop, maintain and execute automation scripts. Design, maintain and implement automation framework with continuous integration covering UI, API and integration tests. Identify testing deficiencies and subsequently implement automated tests based on their requirements. Ensure that the team continues to identify, record, document thoroughly and track bugs. Ensure that the team continues to perform regression testing when bugs are resolved. Increase code coverage across the team’s technology stack. Develop status reports based on test completion/findings and communicate these to team leaders including any impact on the overall project plan. Mentoring and guiding the test team and developers on test approaches and automation suites. The Skills we need: Works well with people, and is passionate about helping people be their best. Is a team player, an active listener, a mentor, and able to communicate well. Shows solid reasoning and decision-making, with the ability to work under pressure. Is passionate about technology, systems and QA. Is curious, always learning, and keeping up to date with the industry. Self-motivated with strong capability of fast learning. Ability to work efficiently both independently and within the team. Strong analytical and problem-solving skills, including the ability to understand and critique requirements. Qualifications and Experience: Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 5 years of Software QA experience in a software/technology environment is required, 2 years of which should be in a QA management role. In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software QA management experience in a software/technology environment, 2 years of which should be in a QA management role. Experience managing testing throughout the SDLC (development testing, unit testing, API testing, performance testing, system testing etc.). Strong experience with Python, Java and/or other programming languages. Experience with Jenkins or other Continuous Integration applications will be an advantage. Understanding of configuration management and version control. Strong knowledge of software QA methodologies, tools, and processes. Experience in writing clear, concise and comprehensive test plans and test cases. Hands-on experience with both white box and black box testing. Strong knowledge of SQL and scripting. Experience testing and administering in Linux and other Unix environments. Experience with unit test frameworks. Experience with performance and/or security testing will be an advantage. Experience with selenium, appium. Experience with Robot Framework will be an advantage. Flexibility to learn new technologies and explore new tools. Understanding of configuration management and version control. Experience in installing, upgrading, configuring and verifying (smoke tests) virtualized testing environments (VMs). Let’s talk about Group The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. Remote working : Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds. Mentorship programme : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best. Naspers Tech Community & Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on My Academy, Udacity, Coursera and more. Good times : Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times). Staff discount : Millions of products across 28 departments. What more could you ask for? Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it. Right tools, right job : Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech. Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. Tech stack (for days) : React JS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come. Free parking : No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above you are an Extraordinary Mind. Apply today! Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference. #J-18808-Ljbffr

Summary

This role is responsible for managing inbound customer communication primarily through Respond.io, including WhatsApp Business, web chat, and social channels. The role involves direct customer service, order quoting, sales follow-ups, and maintaining strong digital communication standards. Occasional support will also be provided to the Takealot and Amazon sales platforms, ensuring flexibility and teamwork across the Online Sales Department.

Reports to: Sales Supervisor (Online)

Location: Stikland, Cape Town

Schedule: Monday - Friday, 08:00-16:30

Salary: Market related and commensurate with experience

Responsibilities

• Customer Communication - Respond.io
• Manage all inbound messages via WhatsApp, website chat, and social platforms using Respond.io.
• Respond to clients professionally, efficiently, and in alignment with the company's brand voice.
• Issue quotes, images, product links, voice notes, and invoices directly through chat when required.
• Follow up with clients who have not completed their purchases.
• Record and tag all interactions accurately for reporting purposes.
• Escalate complex or unresolved queries to relevant departments.
• Ensure no chat or customer lead is left unattended.

Sales Support - General

• Create and send quotes and invoices based on Respond.io conversations.
• Organize delivery or courier once sales are confirmed.
• Provide tracking details, tax invoices, and post-sale confirmations.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Assist the Online Sales Supervisor with sales data, follow-up lists, or sales reports.

Platform Support - Takealot & Amazon (Occasional)

• Assist with basic Takealot and Amazon operations when required.
• Help with stock listings, order processing, and return coordination during peak or leave periods.
• Monitor and assist with support tickets on these platforms when delegated.

Administration & Team Support

• Respond to sales leads via email, phone, WhatsApp, and Respond.io professionally.
• Log all orders and quotes accurately.
• Assist team members with admin or sales overflow when required.
• Participate in team meetings, updates, and training sessions.
• Maintain clear records and accurate documentation of all customer interactions.

Requirements

• At least 1-2 years' experience in customer service or online sales support.
• Experience with Respond.io or similar CRM/chat management platforms.
• Exposure to Takealot, Amazon, or e-commerce backends is advantageous.
• Excellent written and verbal communication skills.
• Strong working knowledge of MS Office/Google Workspace.
• Knowledge of catering/hospitality equipment is a plus but not essential.

Competencies

• Friendly, engaging, and professional communication style.
• Strong attention to detail and follow-through.
• Highly organised and self-motivated.
• Comfortable with fast-paced digital customer interactions.
• Calm under pressure and solution-focused.
• Tech-savvy with a willingness to learn new systems.
• Collaborative and team-oriented mindset.

If you meet the above requirements and are eager to be part of a dynamic online sales team, we invite you to apply.

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Overview

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.

Responsibilities

• Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
• Understand customer needs and preferences to recommend tailored solutions.
• Provide accurate information and pricing to close sales and achieve sales targets.
• Maintain detailed records of customer interactions and sales activities.
• Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
• Collaborate with other team members to achieve team sales goals.
• Follow up with customers to ensure their satisfaction and build long-term relationships.

Work details

• Full-time, on-site in Cape Town
• KPI-driven environment: call volumes, conversion rates, follow-ups.

Qualifications

• Proven experience in outbound sales, telesales, or cold calling.
• Fully proficient in the required language.
• Strong communication and persuasion skills.
• Comfortable using CRM tools, dialers (like XCally), and sales tracking software.
• Quiet home-office setup with stable internet.
• Self-motivated and target-driven.
• Previous call center or BPO experience.
• Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.
• Sales training or certification is advantageous.

Benefits

• Interesting product.
• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.

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Overview At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities. Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success! Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers. Responsibilities Contacting potential customers via phone, email, or chat to introduce and explain our products or services. Understand customer needs and preferences to recommend tailored solutions. Provide accurate information and pricing to close sales and achieve sales targets. Maintain detailed records of customer interactions and sales activities. Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections. Collaborate with other team members to achieve team sales goals. Follow up with customers to ensure their satisfaction and build long-term relationships. Work details Full-time, on-site in Cape Town KPI-driven environment: call volumes, conversion rates, follow-ups. Qualifications Proven experience in outbound sales, telesales, or cold calling. Fully proficient in the required language. Strong communication and persuasion skills. Comfortable using CRM tools, dialers (like XCally), and sales tracking software. Quiet home-office setup with stable internet. Self-motivated and target-driven. Previous call center or BPO experience. Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus. Sales training or certification is advantageous. Benefits Interesting product. Salary and bonuses based on your performance. Learning opportunities. Career growth prospects. #J-18808-Ljbffr

Overview

• Position: Online Management Systems and Sales Administrator
• Salary: Market related
• Location: Cape Town
• Industry: Food Processing/Supply
• Reference Number: CWR.OMSSA.NRS.

Company Description

Our client is a leading South African meat wholesaler supplying meat and other food products to sectors of the hotel, restaurant and hospitality industries. They are looking for an Online Management Systems and Sales Administrator to join their Cape Town team.

Job Description / Purpose

Support and manage purchasing, product loading, pricing accuracy, supplier coordination, and system integrity across our Cape Town and Johannesburg branches.

The ideal candidate will have experience in inventory management, online systems (such as OMS, Meat Matrix, and Pastel), and be able to work both independently and as part of a dynamic team.

Main Duties & Responsibilities

• Manage OMS for both Cape Town and Johannesburg branches
• Create and process purchase orders (POs)
• Load and maintain products on Pastel, Meat Matrix, and OMS
• Oversee and ensure product and pricing accuracy on all systems
• Create and prepare product price lists
• Load new products with accurate cost and selling prices
• Handle PO and stock-related queries efficiently
• Receive and verify all PO documentation (goods, services, equipment, supplies)
• Liaise with suppliers regarding deliveries and product queries
• Communicate with staff regarding stock requirements
• Monitor stock levels and initiate re-orders as needed
• Assist with monthly stock takes
• Accurately allocate correct cost codes and amend POs as required
• Work closely with accounts for PO approvals and payment processes
• Source and build relationships with reliable suppliers and vendors
• Ensure pricing is updated on all relevant systems (e.g., Chips)
• Manage customer catalogues and load pricing
• Communicate supplier price increases and ensure customer pricing adjustments
• Follow up on outstanding orders and confirm delivery schedules
• Maintain and update Commercial App

Educational Requirements

• Matric
• Further qualification in Administration, Logistics, Supply Chain or Procurement is advantageous

Experience and Skills Required

• Minimum 2–3 years’ experience in a similar administrative or procurement role
• Proficient in Pastel, Meat Matrix, Microsoft Office Suite, and OMS platforms
• Strong understanding of inventory and pricing systems
• Excellent attention to detail and high level of accuracy
• Good written and verbal communication skills
• Ability to multitask, meet deadlines, and work under pressure
• Experience in the FMCG, food service, or meat industry is beneficial
• Own transport and valid driver’s license required

How to Apply POPIA

1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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