27 Support Specialist jobs in Pretoria

Reference: PTA -Shell-1

Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.

Candidate must have the following:

1. 2 years experience in:
2. Windows 10 / 11 Experience - crucial
3. MS Office Experience - crucial
4. Windows Active Directory – crucial
5. Networking – advantageous
6. ArcServe – advantageous
7. Windows Group Policies – advantageous
8. Fortinet/Firewall – advantageous
9. Office 365 Admin - advantageous
10. Degree or diploma - advantageous.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 18 000 - R 20 000 - Monthly

Our client is searching for an Operations Support Specialist (CMoS) to join their team. 

Location: Open to candidates in Cape Town or Pretoria

Job Purpose:
To work as part of a team, to manage and resolve client queries and support requirements related to the company's services. To implement, monitor and maintain the operation of products and services for corporate clients

Role Responsibilities:

• The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite or remotely and attempting to provide first-line resolution.
• Being the liaison between the client and the Product Owner.
• Support the Product Owner by ensuring that operations are both efficient and effective.
• Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected.
• Monitoring of transactions not handled by the system (service tray) and communicating on potential issues timeously.
• Perform Production monitoring and provide performance reports.
• Perform Daily sanity checks and ensure collections happen as scheduled.
• Communicate any unexpected operational malfunctions to the relevant stakeholders.
• Create and manage user manuals, functional descriptions and existing documents and procedures.
• Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies and on issue status.
• Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work.
• Assist with the setup and testing of new clients on the system.
• Understand Service Level Agreements and ensure adherence to it.
• Participate in Incident Action Centre calls.
• Acknowledge operational problems/requests within the defined SLAs.
• Identify, record & communicate problems/issues for further investigation.
• Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required.
• Verify resolution with end-users and complete/close assigned Incidents.
• Support other business areas and external teams.
• Prioritising tasks to ensure the most critical issues are resolved first, and
• Organise users for sign-off testing after a Production implementation

Essential Skills:

• Understanding and experience of ITIL or similar principles
• At least 2 years of suitable recent experience in a similar role
• Strong administration skills
• Strong command of the English language (both spoken and written)
• The successful candidate may be required to interact with multiple corporate clients

Preferred Requirements:

• Diploma in Business Administration or similar qualification
• SQL or software experience, or exposure will be advantageous
• Working experience with collections from bank accounts and/or payrolls
• Understanding of the reconciliation of collections between expected, actual and received.
• Sound knowledge of bulk collections and disbursement of money
• Early Debit Orders and Tracking knowledge will be advantageous
• Basic knowledge of accounting
• Strong mathematical skills
• Strong problem-solving skills

Personality Attributes:

• Conveys authentic enthusiasm
• Ability to think analytically, communicate effectively, and execute efficiently
• Pro-active approach
• Performs work in a timely and high-quality manner
• Take pride in your work
• Ability to multitask
• Be willing to take on new tasks
• Show willingness to learn new processes, systems, and technologies
• Be comfortable with erratic work schedules
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Able to work independently
• Excellent client-service skills
• Able to cope with stressful situations

Our client is searching for a passionate and qualified individual to expand its dynamic team for enhancement of services to the clients.

Location: Pretoria - Hybrid

Permanent (a probation period will apply) 

Job Purpose:

We are seeking a highly motivated, technically proficient Systems & Client Support Specialist to support our real-time processing platform. This individual will play a critical role in ensuring smooth technical operations for our clients.

This is a fast-paced, high-pressure environment where precision, multitasking, and strategic thinking are essential. The role demands strong critical thinking skills to rapidly assess and resolve issues while also solutioning complex integration and operational scenarios for clients.

Responsibilities:

Client Support & Relationship Management

• Support MMS Product owner on client queries, providing responsive technical support and guidance.
• Perform initial client integration
• Build and maintain strong, professional relationships with stakeholders across multiple banks and partners (internal and external).
• Logging of incidents at the specific financial institution and following up until

Technical Troubleshooting & Incident Resolution

• Investigate and resolve system and client issues using tools such as SQL, log analysis, and monitoring platforms.
• Provide support for complex issues requiring data investigation and root cause
• Escalate unresolved technical issues while ensuring thorough

Systems & Data Management

• Query and analyse data using SQL and assist in identifying trends or
• Understand and manage a variety of file formats including JSON, XML (Proprietary and ISO 20022), flat files, and CSV.
• Monitor, process, and troubleshoot inbound/outbound file exchanges and API calls (REST and SOAP).
• Support and troubleshoot secure data exchange protocols including SFTP, HTTPS, and Connect:Direct.

Networking & Protocols

• Support and troubleshoot connectivity and integration issues involving secure data transmission (SFTP, HTTPS, etc).
• Collaborate with infrastructure and development teams on network and protocol-level

Process Improvement & Strategic Thinking

• Contribute to internal process development and automation
• Think strategically about potential system enhancements and contribute to product and operational improvements.
• Document procedures, solutions, and client configurations in a knowledge

Teamwork & Self-Management

• Work both independently and collaboratively in a fast-paced, dynamic
• Manage priorities, meet deadlines, and be willing to work extended hours if
• Meet deadlines and honour
• Prioritize tasks based on urgency and
• Maintain calm under
• Do not wait to be told, proactive and self-driven is key
• Stay composed, polite and professional, even with difficult
• Maintain boundaries and uphold company
• Strong problem-solving skills

Adaptability & Time Management

• Manage multiple high-priority tasks simultaneously while maintaining attention to
• Seamlessly switch between tasks and client contexts in a high-volume
• Thrive in a fast-paced setting that demands speed, accuracy, and mental

Qualifications and Requirements:

• Grade 12 (Matric)
• National certificate or bachelor’s degree in information technology or computer science, or other relevant qualification
• 3–5+ years of experience in customer or technical support within a fintech, SaaS, or regulated financial services environment.
• Proven track record of handling escalated or high-priority cases and driving resolution
• Strong written and verbal communication skills, with the ability to explain complex technical or financial topics to non-technical users.

Experience:

• 3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Services.
• Experience working with or integrating to banks, payment providers, or financial
• Experience supporting mission-critical financial systems and real-time or batch-based transaction flows.
• Understand debit orders and
• Proven ability to critically analyze requirements/issues and solve complex

Technical Skills:

• Strong SQL experience for data analysis and
• Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats.
• Comfortable working with flat files (e.g., CSV, fixed width) and data
• Familiarity with network protocols (HTTP/S, SFTP, TCP/IP, TLS).
• Understanding of networking basics, authentication mechanisms (OAuth, certificates), and integration security.
• Understanding of APIs, webhooks, and troubleshooting tools (e.g., Postman, JMeter ).
• Comfortable using tools like Jira, Confluence, Slack for internal collaboration and

Soft Skills:

• Strong analytical and problem-solving Detail and accuracy are non-negotiable in this environment.
• Critical thinking skills are essential — you must be able to assess complex issues and propose actionable, client-specific solutions.
• Excellent communication skills, both written and
• Ability to manage workload independently and take
• Team player who thrives in a collaborative
• Strategic thinker with the ability to anticipate issues and suggest
• Proven ability to work effectively under pressurized environments, meeting tight deadlines and handling high-impact issues with confidence and composure.

Additional Working Conditions:

• Willingness to work outside standard hours as
• May involve on-call rotation or weekend/holiday support for critical
• Fast-paced, innovative, and supportive work

Reminder: The Levy Declaration period is now open. Please Click Here | Link to the NRCS customer portal how to Guide .

Kindly be informed that the new NRCS approved tariffs have been gazetted as of 30 May 2025. Click Here .

The levy period A (Jan 25 - June 25) has been opened from 1 July 2025. Levy payers are urged to declare on the portal. Click Here .

New levy tariffs will be implemented from period B (July 25 - Dec 25) levy declaration period commencing on 1 January 2026.

Internship Programme for the fields outlined below. This is a Youth Development Empowerment initiative supporting the National Development Plan by providing unemployed youth in South Africa with skills, knowledge, and experience, positioning them for active participation in the labour market.

National Diploma/Degree in Quality Management

ELIGIBILITY

• Unemployed South African youth.
• Applicants should not have participated in an internship before.
• Minimum qualification is NQF Level 6 (National Diploma).
• Internship duration is 24 months.
• Monthly stipend of R (all inclusive).
• Employment Equity principles will guide recruitment to ensure representation of designated groups and people with disabilities.

Applicants must specify their fields of interest as per the reference number from the list above.

• Applications must be submitted on a signed AS 83 form, accompanied by a CV (preferably in Word format), and certified copies of qualifications and ID.
• Applications should be sent to the relevant Recruitment Response Email address specified in each advert.
• Applications can also be mailed to NRCS, Private Bag X25, Brooklyn, 0075, or hand-delivered at SABS Campus, 1 Dr Lategan Road, Groenkloof, Pretoria.
• All applicants will receive an acknowledgment message. If not received, contact NRCS.
• Only shortlisted candidates will be contacted. If no response within 90 days after closing, consider the application unsuccessful.
• Include the position and reference number in the email subject line.
• People with disabilities are encouraged to apply.
• Late submissions will be disqualified.
• Foreign qualifications must be evaluated by SAQA.
• Beware of untrusted email sources. Contact HR at or WhatsApp for issues.
• For inquiries, contact Mr. Amon Ndlovu at .
• Closing date: 25 May 2023.
• Note: Organizational redesign may impact advertised positions.
• By applying, you agree to the use of your personal information in line with POPIA.

A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist highly experienced in DevOps, IIS, and .Net.

• Application support and maintenance
• Provide dedicated support to Sales agents, including supporting and maintaining the applications they use.
• Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA.
• Support, maintain, and monitor Non-Production and Production Environments.
• Deploy applications to Non-Production and Production Environments.
• Maintain software components & ensure reliable deployment of new features.
• Review input deliverables from Development (RN / DI).
• Prepare implementation plan and communicate to stakeholders.
• Ensure application monitoring is in place as well as automated daily health checks.
• Research new tools, technologies, and best practices.
• Take ownership of software issues and work with Development Teams to resolve more advanced issues.
• Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices.
• Automation of manual tasks.
• Proactively perform routine maintenance activities.
• Perform daily health checks on all applications.
• Manage pre-implementation and post-implementation testing.
• Monitor Service Desk queue and manage incidents, requests, and problems experienced with systems.
• Run production scripts to correct system errors.
• Provide business support when required (e.g., month-end operational activities).
• Log Change requests and attend CAB meetings.

Education:

• Strong computer skills including Microsoft Office and databases.
• Knowledge of configuration management tools and application performance and management tools.

Experience Required:

• Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .Net technology.
• 2+ years of experience in Windows-based operating systems.
• Knowledge and understanding of Agile Methods.
• Exposure to cloud computing.
• Experience in implementing and maintaining Application Performance and Monitoring tools.
• Experience working in an Agile development environment.
• Insurance background/experience (Advantage).
• K2 Platform knowledge and experience (Advantage).
• Previous track record of Sales Support (Advantage).

Should you not receive a response within 14 days, please consider your application as unsuccessful.

A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist highly experienced in DevOps, IIS, and .Net.

• Application Support and maintenance
• Provide dedicated support to Sales agents, including supporting and maintaining the applications they use.
• Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA.
• Support, maintain, and monitor Non-Production and Production Environments.
• Deploy applications to Non-Production and Production Environments.
• Maintain software components & ensure reliable deployment of new features.
• Review input deliverables from Development (RN / DI).
• Prepare implementation plan and communicate to stakeholders.
• Ensure application monitoring is in place as well as automated daily health checks.
• Research new tools, technologies, and best practices.
• Take ownership of software issues and work with Development Teams to resolve more advanced issues.
• Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices.
• Automation of manual tasks.
• Proactively perform routine maintenance activities.
• Perform daily health checks on all applications.
• Manage pre-implementation and post-implementation testing.
• Monitor Service Desk queue and manage incidents, requests, and problems experienced with systems.
• Run production scripts to correct system errors.
• Provide business support when required (e.g. month-end operational activities).
• Log Change requests and attend CAB meetings.

Education:

• Strong computer skills including Microsoft Office and databases.
• Knowledge of configuration management tools and application performance and management tools.

Experience Required:

• Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .NET technology.
• 2+ years of experience in Windows-based operating systems.
• Knowledge and understanding of Agile Methods.
• Exposure to cloud computing.
• Experience in implementing and maintaining Application Performance and Monitoring tools.
• Experience working in an Agile development environment.
• Insurance background/experience (Advantage).
• K2 Platform knowledge and experience (Advantage).
• Previous track record of Sales Support (Advantage).

Should you not receive a response within 14 days, please consider your application as unsuccessful.

• Provide Technical support to clients over the counter and telephonically
• Provide On site support where needed
• Provide IT support for internal staff
• Assist with repairing and maintaining the ICT infrastructure
• Assist the testing and repair of equipment brought in by clients
• Provide training to clients and Installers
• Provide solutions to staff and installers
• Assist with training department and counter sales where necessary

• 2-4 years technical support experience
• Electronic Security Products (CCTV, Access Control, Electric Fences, Gate & Garage Motors, Alarms, Intercoms and Solar)
• Computer Literacy and Basic Networking

• A+, N+, ND Electronics or computer science