15 Support Specialist jobs in Pretoria

Reference: PTA007311-Shell-1

Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.

Candidate must have the following:

1. 2 years experience in:
2. Windows 10 / 11 Experience - crucial
3. MS Office Experience - crucial
4. Windows Active Directory – crucial
5. Networking – advantageous
6. ArcServe – advantageous
7. Windows Group Policies – advantageous
8. Fortinet/Firewall – advantageous
9. Office 365 Admin - advantageous
10. Degree or diploma - advantageous.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 18 000 - R 20 000 - Monthly

• Diploma / Degree in IT / Network related Qualification (Beneficial Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 equivalent
• Valid Driver'''s License

Advantageous Skills:

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One . (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

Requirements: (Experience & Skills):

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years experience in: L1 L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365 , software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems , ensuring smooth communications.
• Experience in Support and maintenance of Windows servers , ensuring they are secure, updated, and operational.

Our client is searching for an Operations Support Specialist (CMoS) to join their team. 

Location: Open to candidates in Cape Town or Pretoria

Job Purpose:
To work as part of a team, to manage and resolve client queries and support requirements related to the company's services. To implement, monitor and maintain the operation of products and services for corporate clients

Role Responsibilities:

• The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite or remotely and attempting to provide first-line resolution.
• Being the liaison between the client and the Product Owner.
• Support the Product Owner by ensuring that operations are both efficient and effective.
• Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected.
• Monitoring of transactions not handled by the system (service tray) and communicating on potential issues timeously.
• Perform Production monitoring and provide performance reports.
• Perform Daily sanity checks and ensure collections happen as scheduled.
• Communicate any unexpected operational malfunctions to the relevant stakeholders.
• Create and manage user manuals, functional descriptions and existing documents and procedures.
• Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies and on issue status.
• Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work.
• Assist with the setup and testing of new clients on the system.
• Understand Service Level Agreements and ensure adherence to it.
• Participate in Incident Action Centre calls.
• Acknowledge operational problems/requests within the defined SLAs.
• Identify, record & communicate problems/issues for further investigation.
• Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required.
• Verify resolution with end-users and complete/close assigned Incidents.
• Support other business areas and external teams.
• Prioritising tasks to ensure the most critical issues are resolved first, and
• Organise users for sign-off testing after a Production implementation

Essential Skills:

• Understanding and experience of ITIL or similar principles
• At least 2 years of suitable recent experience in a similar role
• Strong administration skills
• Strong command of the English language (both spoken and written)
• The successful candidate may be required to interact with multiple corporate clients

Preferred Requirements:

• Diploma in Business Administration or similar qualification
• SQL or software experience, or exposure will be advantageous
• Working experience with collections from bank accounts and/or payrolls
• Understanding of the reconciliation of collections between expected, actual and received.
• Sound knowledge of bulk collections and disbursement of money
• Early Debit Orders and Tracking knowledge will be advantageous
• Basic knowledge of accounting
• Strong mathematical skills
• Strong problem-solving skills

Personality Attributes:

• Conveys authentic enthusiasm
• Ability to think analytically, communicate effectively, and execute efficiently
• Pro-active approach
• Performs work in a timely and high-quality manner
• Take pride in your work
• Ability to multitask
• Be willing to take on new tasks
• Show willingness to learn new processes, systems, and technologies
• Be comfortable with erratic work schedules
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Able to work independently
• Excellent client-service skills
• Able to cope with stressful situations

A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist highly experienced in DevOps, IIS, and .Net.

• Application support and maintenance
• Provide dedicated support to Sales agents, including supporting and maintaining the applications they use.
• Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA.
• Support, maintain, and monitor Non-Production and Production Environments.
• Deploy applications to Non-Production and Production Environments.
• Maintain software components & ensure reliable deployment of new features.
• Review input deliverables from Development (RN / DI).
• Prepare implementation plan and communicate to stakeholders.
• Ensure application monitoring is in place as well as automated daily health checks.
• Research new tools, technologies, and best practices.
• Take ownership of software issues and work with Development Teams to resolve more advanced issues.
• Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices.
• Automation of manual tasks.
• Proactively perform routine maintenance activities.
• Perform daily health checks on all applications.
• Manage pre-implementation and post-implementation testing.
• Monitor Service Desk queue and manage incidents, requests, and problems experienced with systems.
• Run production scripts to correct system errors.
• Provide business support when required (e.g., month-end operational activities).
• Log Change requests and attend CAB meetings.

Education:

• Strong computer skills including Microsoft Office and databases.
• Knowledge of configuration management tools and application performance and management tools.

Experience Required:

• Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .Net technology.
• 2+ years of experience in Windows-based operating systems.
• Knowledge and understanding of Agile Methods.
• Exposure to cloud computing.
• Experience in implementing and maintaining Application Performance and Monitoring tools.
• Experience working in an Agile development environment.
• Insurance background/experience (Advantage).
• K2 Platform knowledge and experience (Advantage).
• Previous track record of Sales Support (Advantage).

Should you not receive a response within 14 days, please consider your application as unsuccessful.

A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist highly experienced in DevOps, IIS, and .Net.

• Application Support and maintenance
• Provide dedicated support to Sales agents, including supporting and maintaining the applications they use.
• Support and maintain all other applications 24/7, to ensure stability, systems availability, and performance according to agreed SLA.
• Support, maintain, and monitor Non-Production and Production Environments.
• Deploy applications to Non-Production and Production Environments.
• Maintain software components & ensure reliable deployment of new features.
• Review input deliverables from Development (RN / DI).
• Prepare implementation plan and communicate to stakeholders.
• Ensure application monitoring is in place as well as automated daily health checks.
• Research new tools, technologies, and best practices.
• Take ownership of software issues and work with Development Teams to resolve more advanced issues.
• Support the adoption of Continuous Delivery, Continuous Integration, and Agile best practices.
• Automation of manual tasks.
• Proactively perform routine maintenance activities.
• Perform daily health checks on all applications.
• Manage pre-implementation and post-implementation testing.
• Monitor Service Desk queue and manage incidents, requests, and problems experienced with systems.
• Run production scripts to correct system errors.
• Provide business support when required (e.g. month-end operational activities).
• Log Change requests and attend CAB meetings.

Education:

• Strong computer skills including Microsoft Office and databases.
• Knowledge of configuration management tools and application performance and management tools.

Experience Required:

• Minimum 3-5 years of enterprise software development experience or 2+ years of DevOps experience; IIS .NET technology.
• 2+ years of experience in Windows-based operating systems.
• Knowledge and understanding of Agile Methods.
• Exposure to cloud computing.
• Experience in implementing and maintaining Application Performance and Monitoring tools.
• Experience working in an Agile development environment.
• Insurance background/experience (Advantage).
• K2 Platform knowledge and experience (Advantage).
• Previous track record of Sales Support (Advantage).

Should you not receive a response within 14 days, please consider your application as unsuccessful.

Job Title: Specialist: Functional Application Support REF NR: VAC00413 / 26

Job Location: Gauteng, Centurion

Deadline: August 24, 2025

Quick Recommended Links:

• Jobs by Location
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Key Responsibility Areas:

• Provide Business Advisory Services.
• Offer functional application support services.
• Assist in implementation support.
• Transfer skills to team members.
• Provide integrated management information support solutions to clients and management.

Qualifications and Experience:

• Minimum: 3-year bachelor’s degree or National Diploma in ICT.
• Experience: 5-6 years’ experience/exposure in ICT services/industry. Experience in systems maintenance.

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

• BSc Agric or Equivalent qualification
• Valid Drivers License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts management
• Customer services & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.