26 Support Specialist jobs in Pretoria

Reference: Cen -E-1

Requirements

• 2 Years experience in similar position
• Windows 10 / 11 Experience
• MS Office Experience
• Windows Active Directory

• Networking
• ArcServe
• Windows Group Policies
• Fortinet/Firewall
• Office 365 Admin
• Degree or Diploma

Technical Support Duties
Manage, maintain, and repair IT systems. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 2000 - Monthly

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Reference: PTA -Shell-1

Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.

Candidate must have the following:

1. 2 years experience in:
2. Windows 10 / 11 Experience - crucial
3. MS Office Experience - crucial
4. Windows Active Directory – crucial
5. Networking – advantageous
6. ArcServe – advantageous
7. Windows Group Policies – advantageous
8. Fortinet/Firewall – advantageous
9. Office 365 Admin - advantageous
10. Degree or diploma - advantageous.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 18 000 - R 20 000 - Monthly

Overview

Technical Support Specialist (Networks) role at ExecutivePlacements.com - The JOB Portal. We are looking for a dedicated Technical Support Specialist with strong problem-solving skills and hands-on experience in troubleshooting hardware, software, and network-related issues. The role involves providing first and second-line support, managing tickets, and ensuring timely resolution of technical queries while maintaining excellent customer service.

• Perform day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption.
• Coordinate network technology upgrade or expansion projects, including installation of hardware, software and integration testing, and ensure no disruption to other systems.
• Work closely with internal and external teams for problem resolution.
• Configure functional networks (LAN, WLAN, WAN).
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery).
• Contribute to the technology lifecycle roadmap, including absorption risk, refresh, and migration/retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability).

• Solid understanding of the OSI or TCP/IP model.
• Understanding of networking protocols and standards (link aggregation protocols, STP/RSTP/MSTP, Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), ACL, NAT, and WLAN).
• Experience with switches, routers, firewalls and wireless devices (WLAN).
• Troubleshooting skills.
• Minimum 2+ years of hands-on experience in network device configuration and troubleshooting.
• Able to work independently and have good communication skills.
• Own vehicle.

• Matric
• Valid CCNA or JNCIA or higher
• Fortinet NSE4 advantage
• Degree or Diploma in Information Technology or related discipline

• Permanent position
• Location: Pretoria (Lynwood)
• Work environment: Datacentre, Office, and outdoor environments
• Physical demands: Rack and stack of hardware equipment; mounting of Wireless Access Points
• Travel: To client sites

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You've arrived at iOCO Infrastructure Services (iOCO IS), where we deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. We are challengers, disruptors, and innovators, a community of skilled professionals with an ambitious spirit dedicated to client success. Our clients are at the heart of everything we do, and their satisfaction fuels our drive.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Our employment strategy prioritizes previously disadvantaged individuals or groups.

• Entry level

• Full-time

• Information Technology

• Advertising Services

Referrals increase your chances of interviewing at ExecutivePlacements.com - The JOB Portal by 2x

We are looking for a dedicated Technical Support Specialist with strong problem-solving skills and hands-on experience in troubleshooting hardware, software, and network-related issues. The role involves providing first and second-line support, managing tickets, and ensuring timely resolution of technical queries while maintaining excellent customer service. The ideal candidate will have solid knowledge of operating systems, networking basics, and remote support tools, along with good communication skills and the ability to work independently or within a team. A customer-focused attitude and a commitment to maintaining system reliability are essential for success in this role.

What you'll do:

• Performance of day-to-day networking tasks to ensure network reliability, availability, and serviceability within minimal interruption.
• Network technology upgrade or expansion projects, including installation of hardware, software and integration testing, as well as coordinating these activities without disturbing function of other systems.
• Work closely with internal and external teams for problem resolution.
• Configuration of functional networks (LAN, WLAN, WAN)
• Configure and install software, servers, routers, and other network devices.
• Monitor the network to ensure optimum performance, reliability, and availability.
• Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
• Contribute to the technology lifecycle roadmap for the technologies in scope, including technology absorption risk, technology refresh, migration retirement strategies.
• Maintain complete technical documentation.
• Provide recommendations on improvements to network performance (capacity, availability, and scalability)

Your Expertise:

• Solid understanding of the OSI or TCP/IP model
• Understanding of networking protocols and standards (link aggregation protocols, spanning tree (STP, RSTP, MSTP) Routing Protocols (RIP, BGP, OSPF, EIGRP, IS-IS), Access Control List (ACL), Network Address Translation (NAT) and WLAN)
• Experience working on switch, router, firewalls and wireless devices (WLAN)
• Troubleshooting skills.
• Minimum 2+ years of hands-on experience in network device configuration and troubleshooting 
• Able to work independently.
• Good communication skills
• Own vehicle 

Qualifications:

• Matric 
• Valid CCNA or JNCIA or higher
• Fortinet NSE4 advantage 
• Degree or Diploma in Information Technology or related discipline

Other information applicable to the opportunity:

• Permanent position
• Location: Pretoria (Lynwood)
• Work environment    Datacentre, Office, and outdoor environments.
• Physical demands    Rack and stack of hardware equipment.
  
  • Mounting of Wireless Access Points.
• Travel    To client sites.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Our client is searching for a passionate and qualified individual to expand its dynamic team for enhancement of services to the clients.

Location: Pretoria - Hybrid

Permanent (a probation period will apply) 

Job Purpose:

We are seeking a highly motivated, technically proficient Systems & Client Support Specialist to support our real-time processing platform. This individual will play a critical role in ensuring smooth technical operations for our clients.

This is a fast-paced, high-pressure environment where precision, multitasking, and strategic thinking are essential. The role demands strong critical thinking skills to rapidly assess and resolve issues while also solutioning complex integration and operational scenarios for clients.

Responsibilities:

Client Support & Relationship Management

• Support MMS Product owner on client queries, providing responsive technical support and guidance.
• Perform initial client integration
• Build and maintain strong, professional relationships with stakeholders across multiple banks and partners (internal and external).
• Logging of incidents at the specific financial institution and following up until

Technical Troubleshooting & Incident Resolution

• Investigate and resolve system and client issues using tools such as SQL, log analysis, and monitoring platforms.
• Provide support for complex issues requiring data investigation and root cause
• Escalate unresolved technical issues while ensuring thorough

Systems & Data Management

• Query and analyse data using SQL and assist in identifying trends or
• Understand and manage a variety of file formats including JSON, XML (Proprietary and ISO 20022), flat files, and CSV.
• Monitor, process, and troubleshoot inbound/outbound file exchanges and API calls (REST and SOAP).
• Support and troubleshoot secure data exchange protocols including SFTP, HTTPS, and Connect:Direct.

Networking & Protocols

• Support and troubleshoot connectivity and integration issues involving secure data transmission (SFTP, HTTPS, etc).
• Collaborate with infrastructure and development teams on network and protocol-level

Process Improvement & Strategic Thinking

• Contribute to internal process development and automation
• Think strategically about potential system enhancements and contribute to product and operational improvements.
• Document procedures, solutions, and client configurations in a knowledge

Teamwork & Self-Management

• Work both independently and collaboratively in a fast-paced, dynamic
• Manage priorities, meet deadlines, and be willing to work extended hours if
• Meet deadlines and honour
• Prioritize tasks based on urgency and
• Maintain calm under
• Do not wait to be told, proactive and self-driven is key
• Stay composed, polite and professional, even with difficult
• Maintain boundaries and uphold company
• Strong problem-solving skills

Adaptability & Time Management

• Manage multiple high-priority tasks simultaneously while maintaining attention to
• Seamlessly switch between tasks and client contexts in a high-volume
• Thrive in a fast-paced setting that demands speed, accuracy, and mental

Qualifications and Requirements:

• Grade 12 (Matric)
• National certificate or bachelor’s degree in information technology or computer science, or other relevant qualification
• 3–5+ years of experience in customer or technical support within a fintech, SaaS, or regulated financial services environment.
• Proven track record of handling escalated or high-priority cases and driving resolution
• Strong written and verbal communication skills, with the ability to explain complex technical or financial topics to non-technical users.

Experience:

• 3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Services.
• Experience working with or integrating to banks, payment providers, or financial
• Experience supporting mission-critical financial systems and real-time or batch-based transaction flows.
• Understand debit orders and
• Proven ability to critically analyze requirements/issues and solve complex

Technical Skills:

• Strong SQL experience for data analysis and
• Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats.
• Comfortable working with flat files (e.g., CSV, fixed width) and data
• Familiarity with network protocols (HTTP/S, SFTP, TCP/IP, TLS).
• Understanding of networking basics, authentication mechanisms (OAuth, certificates), and integration security.
• Understanding of APIs, webhooks, and troubleshooting tools (e.g., Postman, JMeter ).
• Comfortable using tools like Jira, Confluence, Slack for internal collaboration and

Soft Skills:

• Strong analytical and problem-solving Detail and accuracy are non-negotiable in this environment.
• Critical thinking skills are essential — you must be able to assess complex issues and propose actionable, client-specific solutions.
• Excellent communication skills, both written and
• Ability to manage workload independently and take
• Team player who thrives in a collaborative
• Strategic thinker with the ability to anticipate issues and suggest
• Proven ability to work effectively under pressurized environments, meeting tight deadlines and handling high-impact issues with confidence and composure.

Additional Working Conditions:

• Willingness to work outside standard hours as
• May involve on-call rotation or weekend/holiday support for critical
• Fast-paced, innovative, and supportive work