120 Support Roles jobs in Cape Town

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title: Customer Support Consultant / Customer Care Consultant

Type: On-site

Terms: Full-time
Language: German

Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Key skills:

• Non-negotiable: Fluency in German and English
• Has 2+ years' experience in a service-oriented, technical or customer support role
• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving
• Customer focused
• Active Listening
• Empathy
• Resilience

Perks:

• Free Food Fridays
• Mac Environment
• Incentive Based Commission
• Formal Training Budget
• Annual Hotel Experience
• Equity
• Birthday & Christmas Vouchers

Overview

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales. We're not a legacy BPO. We're a partner in growth — and that's where you come in.

We’re hiring a Customer Service Agent to support a global client POS (point of sale) tech and delivery space. Youll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. Youll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to business operations issues, orders, payments, software, and hardware for merchants
• Support API integrations with third-party platforms
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge sharing and surface suggestions to improve tools and processes
• Track and manage customer updates through appropriate internal channels

• 2–3+ years of experience in customer service, helpdesk, or tech support
• Experience handling phone support, SMS/live-chat support, and email support channels
• Experience supporting complex issues, products, or systems—especially software, hardware, or food-delivery industry, supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communications skills in English (C1 or greater), and able to type 45+ words per minute
• Emotionally intelligent and empathetic—always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Able to receive feedback constructively and adapt quickly

The first stage is a 60-minute assessment with video questions, a typing test, and skill quizzes. Candidates have 24 hours from application submission to complete it.

• Competitive full-time compensation
• Collaborative office space and culture
• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more!)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST, assisting customers in the U.S. It will shift to 12 am to 8 am from November to March for US Standard time.

The role is in-office, based at our office in Foreshore, Cape Town. The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

Product Support Specialist

Department: Operations

Employment Type: Permanent - Full Time

Location: Cape Town

Reporting To: Team Leader – Product & Technical Support

The Product Support Specialist is responsible for supporting the smooth running of the Professional Services Team, ensuring that our customer’s needs are met in a prompt and efficient manner. This position is within the UK PMS team. Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Attend to Case Management related client tickets and answer telephone calls.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms.
• Research required information using available resources.
• Identify and escalate priority issues as per client specifications, following standard procedures.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Follow up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates.
• Maintain good relationships with clients according to their Service Level Agreement (SLA).
• Update time and notes on internal CRM system.

• 3+ years of experience in a customer service/call centre role. desirable experience
• Ability to effectively communicate verbally and in writing.
• Knowledge of customer service principles and practices.
• Proper phone etiquette and effective listening skills.
• Must be organised and have multitasking capabilities.
• Proficiency in Microsoft Office, specifically Outlook, Word and Excel.
• Good understanding of computer operating systems, internet and hardware.
• Willingness to cooperate with others and work to the greater good.
• Great attention to detail.

• Legal experience advantageous.

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

#DDhp

• Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
• Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
• Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
• Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
• Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
• Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
• Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
• Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
• Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
• Perform regular backups, support course restoration, and manage user and course data imports.
• Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
• Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
• Stay current with Moodle developments, security patches, and best practices.
• Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
• Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
• Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
• Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.

• National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
• Minimum of 2 years experience in administering and supporting Moodle.
• Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
• Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Customer focused with a proactive supportive mindset.
• Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
• Experience in a support/helpdesk role within a higher education or corporate training context.
• Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills