81 Support Roles jobs in Cape Town

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

German Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday) Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title: Customer Support Consultant / Customer Care Consultant

Type: On-site

Terms: Full-time
Language: German

Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Key skills:

• Non-negotiable: Fluency in German and English
• Has 2+ years' experience in a service-oriented, technical or customer support role
• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving
• Customer focused
• Active Listening
• Empathy
• Resilience

Perks:

• Free Food Fridays
• Mac Environment
• Incentive Based Commission
• Formal Training Budget
• Annual Hotel Experience
• Equity
• Birthday & Christmas Vouchers

We Go Places! How about you?

Immediate Superior : Resource & Systems Lead
Location : Cape Town
Function : Supply Chain
Sub Function : Customer Service and Logistics
Type of Contract : Permanent
Reference Number :

Applications are invited for a Systems Support Specialist position in our Customer Services team based in Cape Town.
This person will report to the Resource & Systems Lead and be responsible for Electronic Data Interchange (EDI) order processing, data alignment, and configuration. The role involves coordination of EDI onboarding, utilization, enhancements, and day-to-day monitoring of orders received via EDI.

Key Performance Areas include:

• Escalation of unresolved integration issues (D&T, Integration Partners)
• Drive Straight Through Processing (STP) of orders
• Formulate material specifications and data alignment for new accounts or customer implementations
• Coordinate EDI testing with D&T and Third-Party Interface Service Providers for new accounts and upgrades
• Identify EDI Order improvement requirements to enhance Zero Touch, STP, and NPS
• Manage Global Location Number (GLN) and EDSDC (maintenance of EDI order rules at customer level)
• Support EDI DBB project activities for the Customer Service Centre (OMS/AOT/RQC)
• Conduct IDOC (Intermediate Document) interrogation as needed
• Provide EDI training when required
• Support system enhancements and document operational change requirements
• Execute system administration for systems like Salesforce and WhatsApp
• Drive automation initiatives and continuous improvement
• Act as product owner for supported systems
• Support Operations Support Coordinators and promote multiskilling
• Use TPM methodology for continuous improvement
• Manage daily outbound contact requests and call lists

• Maintain SAP EDI orders exceptions worklist daily
• Engage with customers on material master data discrepancies and EAN issues
• Resolve data discrepancies from interfaces, including IDOC monitoring and order reprocessing
• Escalate system outages promptly to minimize disruption

• Coordinate onboarding for new EDI customers
• Manage customer onboarding activities for B2B Eazle support on Salesforce

• Case Fill Rate (CFR)
• Zero Touch Orders (ZTO)
• Net Promoter Score (NPS)
• EDI Straight Through Processing (STP)
• RTC customer order placement

The ideal candidate will have:

• A Diploma/Degree or 15 years of equivalent experience in Information Systems, IT, Logistics, Business Administration, or related fields
• 3-5 years of experience managing similar functions in logistics, sales, or customer service environments
• Experience with interface development/management tools and data exchange standards
• Experience with Contact Centre Omni Channel systems
• Proven experience with EDI for order processing
• Strong communication skills (written and verbal)
• Analytical skills with ability to create detailed reports and visual data representations
• Knowledge of Microsoft Office, SAP ERP, Salesforce
• Advanced MS-Excel reporting skills
• Experience in Business Requirement Specification (BRS) documentation

The company’s Employment Equity Plan and targets will be considered during recruitment. We promote diversity and inclusion and encourage applications from people with disabilities. Applicants must be eligible to work in South Africa.