115 Support Roles jobs in Cape Town

Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Somerset West

Customer Support

Permanent

Rotating Shifts (24/7 availability)

• Provide Tier 1 technical support for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

• 23 years in customer service or call center, preferably in Telecom/IT.
• Strong knowledge of network architecture and VoIP technologies.
• Proficient in Linux CLI and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

• CCNA, CCNP, JNCIA, JNCIP (not mandatory but advantageous)

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

Overview

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales. We're not a legacy BPO. We're a partner in growth — and that's where you come in.

We’re hiring a Customer Service Agent to support a global client POS (point of sale) tech and delivery space. Youll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. Youll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to business operations issues, orders, payments, software, and hardware for merchants
• Support API integrations with third-party platforms
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge sharing and surface suggestions to improve tools and processes
• Track and manage customer updates through appropriate internal channels

• 2–3+ years of experience in customer service, helpdesk, or tech support
• Experience handling phone support, SMS/live-chat support, and email support channels
• Experience supporting complex issues, products, or systems—especially software, hardware, or food-delivery industry, supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communications skills in English (C1 or greater), and able to type 45+ words per minute
• Emotionally intelligent and empathetic—always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Able to receive feedback constructively and adapt quickly

The first stage is a 60-minute assessment with video questions, a typing test, and skill quizzes. Candidates have 24 hours from application submission to complete it.

• Competitive full-time compensation
• Collaborative office space and culture
• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more!)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST, assisting customers in the U.S. It will shift to 12 am to 8 am from November to March for US Standard time.

The role is in-office, based at our office in Foreshore, Cape Town. The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title: Customer Support Consultant / Customer Care Consultant

Type: On-site

Terms: Full-time
Language: German

Location: Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Key skills:

• Non-negotiable: Fluency in German and English
• Has 2+ years' experience in a service-oriented, technical or customer support role
• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving
• Customer focused
• Active Listening
• Empathy
• Resilience

Perks:

• Free Food Fridays
• Mac Environment
• Incentive Based Commission
• Formal Training Budget
• Annual Hotel Experience
• Equity
• Birthday & Christmas Vouchers

Overview

My client based in Cape Town is currently looking for a Product Support Specialist to join their team on a permanent basis.

• Relevant tertiary qualification in Information Technology, Computer Science, or related field
• Valid driver's license and own reliable transport
• Minimum 2 years' experience in scripting and administering Microsoft SQL Express / SQL Server environments
• Proven experience in Help Desk administration, including call logging, tracking, and resolution (ITIL exposure beneficial)
• Proficiency in Microsoft Office applications
• Experience with handheld/mobile scanners (APK installations or hardware setup) beneficial
• Exposure to the fruit or meat industry is highly advantageous due to similarities in systems and processes

• Provide technical support for bespoke software solutions (remote and onsite when required)
• Manage daily operations and administration of SQL-rich environments - including scripting, data management, and troubleshooting
• Handle help desk administration, ensuring all calls and tickets are logged, updated, and resolved within service levels
• Take ownership of assigned calls from start to finish, coordinating across departments and following escalation procedures
• Conduct software testing and validation before client updates are released
• Assist with product installations, upgrades, and deployments
• Support product releases and new implementations
• Deliver client training sessions on various software products
• Liaise effectively with clients and internal teams to ensure customer satisfaction and issue resolution

• Excellent verbal and written communication skills
• Strong time management and organisational abilities
• Exceptional attention to detail
• Team player who collaborates effectively with colleagues and clients
• Self-motivated, goal-driven, and capable of working independently
• Strong customer service orientation and problem-solving ability
• Able to handle pressure and manage difficult client interactions professionally
• Innovative thinker who identifies opportunities for improvement and process enhancement
• Willingness to travel occasionally for client training and system implementations

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.

• scripting
• administrating Microsoft SQL Express
• Sql Server
• Fruit industry experience

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

• Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
• Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
• Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
• Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
• Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
• Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
• Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
• Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
• Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
• Perform regular backups, support course restoration, and manage user and course data imports.
• Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
• Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
• Stay current with Moodle developments, security patches, and best practices.
• Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
• Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
• Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
• Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.

• National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
• Minimum of 2 years experience in administering and supporting Moodle.
• Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
• Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Customer focused with a proactive supportive mindset.
• Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
• Experience in a support/helpdesk role within a higher education or corporate training context.
• Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.

• Provide Tier 1 and Tier 2 support for Moodle users (learners, educators, and administrators).
• Provide technical support through ticketing systems, email, and phone, ensuring issues are prioritised and resolved within SLA timeframes.
• Communicate with clients regularly to update them on issue resolution progress, system upgrades, or service interruptions.
• Use helpdesk/ticketing platforms (e.g., Freshdesk or Mantis) to track, document, and manage support interactions and system maintenance tasks.
• Contribute to and maintain accurate SOPs and support documentation based on resolved incidents and lessons learned.
• Maintain and configure Moodle site settings, authentication methods, enrolments, and security protocols.
• Assist instructors with course setup, including activity creation, resource uploads, and gradebook configuration.
• Manage plugin and theme installations, updates, and compatibility testing, including minor HTML/CSS adjustments to meet branding or layout requirements.
• Monitor system health and performance, troubleshoot errors, and escalate critical issues to hosting/development teams.
• Perform regular backups, support course restoration, and manage user and course data imports.
• Document recurring issues, support protocols, and user guides with a strong focus on accuracy, clarity, and compliance to ensure reliable reference materials and support continuity.
• Support integrations with tools such as Zoom, Turnitin, H5P, SCORM/xAPI, and SSO systems.
• Stay current with Moodle developments, security patches, and best practices.
• Regularly assess system implications of updates and ensure changes are implemented cautiously and systematically.
• Monitor Moodle hosting usage metrics and coordinate plugin updates, site upgrades, and storage thresholds with internal stakeholders or external hosting providers.
• Support administrative workflows including generating client quotes, tracking lead responses, and scheduling planned upgrades or renewals.
• Assist with urgent internal IT support issues where necessary, escalating to the internal IT team if unresolved.

• National diploma or degree in Information Technology, Computer Science, Educational Technology, or a related field.
• Minimum of 2 years experience in administering and supporting Moodle.
• Familiarity with PHP, MySQL, HTML/CSS, and Linux server environments.
• Knowledge of user management, enrolment methods, permissions, and course backup/restore functions in Moodle.
• Excellent English (read, write, understand, and speak) Afrikaans is an advantage.
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management skills.
• Able to work independently.
• Customer focused with a proactive supportive mindset.
• Moodle certification or training from Moodle Academy or a Certified Moodle Partner.
• Experience in a support/helpdesk role within a higher education or corporate training context.
• Understanding of accessibility standards (WCAG 2.1) and online learning pedagogy.

Overview

Title : Regional Technical Support Specialist

Area : Cape Town (incl. WC Region)

Industry : Capital Equipment (Sales & Rental-Hire)

Ref No. : TRG 2342

Salary : Market related TBC (avail / neg)

Start Date : ASAP

Type : Permanent

An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town (Western Cape region).

• Regional, on-site support
• Travel to sites within the region to support technicians with troubleshooting
• Travel to sites within the region to support customers & technicians with repair and quality assessments
• Travel to sites within the region to assist the local technician with difficult and challenging repairs on rental and customer units where necessary
• Training and development
• Establish & maintain a safe work environment
• Transfer product knowledge and technical skills to the regional technicians
• Mentor technicians in resolving complicated faults
• Mentor technicians and cultivate positive attitudes to excel in the quality of their workmanship
• Create an environment in the region where the technicians are constantly learning and sharing their learnings and methodologies
• Compare the quality of work of each technician to the standard and report on the failing technicians for management to intervene
• Verify the quality of PDIs and paperwork submitted by the technicians, and provide mentorship where the standard is not maintained
• Identity technicians that are motivated to grow and learn, and report to the RGM and NTM
• Identify technicians that do not adhere to the standard and processes and report to the RGM and NTM
• Technical quality improvements
• Make technical recommendations where incorrect methodology is applied when doing repairs
• Initiate mentoring sessions to impact and explore the recommendations with the regional technicians
• Ensure that service and repairs are carried out as per national quality standards
• Make technical recommendations for critical spare parts to be held in stock
• Identify suppliers that contribute positively to the growth of the business
• Understand the challenges the technicians are experiencing in their line of duty and submit recommendations to the RGM where possible, implement measures to assist the technician to enable him to complete his job requirements
• Observe technicians completing tasks in the workshop and in the field and recommend further training
• Perform QC as required to ensure OEM standards are upheld
• Telephonic support & assistance
• Attend to incoming requests from customers and technicians in a courteous manner
• Assist technicians telephonically and remotely to diagnose and repair rental and customer units
• Perform post resolution follow ups with technicians
• Fault analysis
• Analyze and identify faults on complicated repairs
• Analyze whether repairs are warranty related and advise accordingly
• Liaise with overseas manufacturers in the event of complicated trouble shooting analysis
• Ensure that a repository system is developed for fault recording
• Analyze trends for ways to prevent future problems / breakdowns

• Matric / Grade 12
• Millwright or Auto Electrician Trade Qualification
• Min 5 years as a Technician (Maintenance and repairs on MEWPs, telehandlers or related equipment) +
• Min 5 years in Field Service (Technical field services, maintenance and repairs) +
• Min 3 years in Customer Service (Successfully guided and advised internal and external customers on technical services, maintenance and repairs)

• Technical minded
• Trouble shooting analysis
• Problem solving
• Clear understanding of safety management and risk assessment
• A sound understanding of machinery hydraulics, engine mechanics, electrical, electronics and technical schematics
• Aerial work platforms (scissor lifts, boom lifts)
• Forklifts (electric, diesel, counterbalance)
• Telehandlers
• Cherry pickers and cranes (where applicable)
• All terrain and industrial lifting equipment

APPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

Overview

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you're ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!

• Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
• Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
• Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
• Analyze & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
• Optimize Payment Operations – Adjust, enable, or disable payment channels when needed.
• Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.

• Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
• Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
• Willing to work Afternoon / Night Shift

• A sharp analytical mindset – you love spotting patterns and solving problems.
• Excellent communication skills – you can break down complex issues for merchants and teams.
• Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
• Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
• Fluent in English – Strong verbal and written communication skills.