572 Support Roles jobs in South Africa

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title:
Customer Support Consultant / Customer Care Consultant

Type:
On-site

Terms:
Full-time

Language:
German

Location:
Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Tasks

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.

• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs

• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution

• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.

• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters

• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Requirements

Key skills:

• Non-negotiable: Fluency in German and English

• Has 2+ years' experience in a service-oriented, technical or customer support role

• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving

• Customer focused

• Active Listening

• Empathy

• Resilience

Benefits

Perks:

• Free Food Fridays

• Mac Environment

• Incentive Based Commission

• Formal Training Budget

• Annual Hotel Experience

• Equity

• Birthday & Christmas Vouchers

Company Description

Integrity Software is a software company specializing in dynamic policy management solutions tailor-made for the short-term insurance industry. We deliver simple-to-use insurance solutions that create efficient and long-term partnerships with those seeking a competitive advantage.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Durban. The Customer Support Specialist will handle customer inquiries, assist clients with any product-related issues, and provide technical support. Day-to-day tasks include responding to customer communications, diagnosing and troubleshooting technical problems, and maintaining high levels of customer satisfaction.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills and Analytical Skills
• Technical Support & Troubleshooting skills
• Strong verbal and written communication skills
• Ability to work independently and collaboratively in a team environment
• Experience in the insurance or software industry is a plus
• Bachelor's degree in Business, Information Technology, or related field

Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven professional who enjoys solving problems, maintaining system health, and ensuring that customers receive exceptional support and accurate solutions.

About the Role

The Customer Support Specialist will be responsible for managing client queries, ensuring compliance with SLAs, and supporting the smooth running of critical systems. You'll play a key role in analyzing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, administrative precision, and technical insight within a fast-paced fintech environment.

Key Responsibilities

• Execute all support and administrative processes as per SLAs, including logging quotes, load queries, and managing master accounts.
• Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
• Perform daily system health checks and escalate issues where necessary.
• Conduct root cause analysis and provide feedback and reports to line management.
• Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
• Maintain accurate and up-to-date client information on Salesforce.
• Onboard new customers and coordinate with Finance to ensure proper account setup and client code allocation.
• Process customer cases for card loading, issuing, and delivery instructions.
• Build and maintain strong relationships with clients through proactive communication and accurate, timely responses.
• Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.

Competencies

• Strong analytical and problem-solving ability
• Excellent written and verbal communication
• Customer-centric approach and commitment to service excellence
• Detail-oriented and organized with good time management
• Team player who thrives in a fast-paced environment
• Proficient in CRM systems (Salesforce experience advantageous)

Minimum Requirements

• IT Diploma (NQF Level 6) or equivalent qualification in Information Technology
• 3–5 years' experience in a Customer Support or Office Administration role
• At least 1 year of experience in IT support
• Experience using CRM systems (Salesforce preferred)

Are you a seasoned
Customer Support professional
ready to take the next step? Our client is looking for a
Customer Support Lead
to own their support function, shape processes, and drive a world-class customer experience.

In this role, you'll:

• Lead a team of support specialists, mentoring and developing talent
• Solve complex technical issues and ensure customers get fast, effective solutions
• Partner with Product and Engineering to influence the product roadmap
• Drive process improvements that truly elevate the customer experience

We're looking for someone who:

• Has 3+ years in technical support, including leadership experience
• Can troubleshoot technical issues and communicate solutions clearly
• Excels in cross-functional collaboration and enjoys solving problems
• Thrives in shaping and improving support operations

Why you'll love this role:

• Directly impact customer satisfaction and product direction
• Lead a growing, high-performing team
• Work closely with senior leadership
• Enjoy a collaborative, fast-paced environment with real career growth

Work Schedule:

This is a remote role, but you'll need to be available during EST business hours to collaborate effectively with the team and clients based in the U.S.

We're Hiring on behalf of our client : Customer Support Specialist

ZAR 12, ,000 Per Month
|
Remote - South Africa Based Candidates
|
Mon–Fri, 7:00am–5:00pm

A fast-growing, UK-based
equipment services company
is looking for a talented and motivated
Customer Support Specialist
to join their operations team.

This role isn't just about answering phones — it's about building long-term relationships, solving problems before they arise, and becoming a trusted point of contact for valued customers across the UK.

If you're proactive, organised, and genuinely enjoy helping others, this could be your next big opportunity.

What You'll Be Doing:

• Building and nurturing strong customer relationships from first enquiry to final off-hire
• Managing orders, quotes, and service queries via phone, email, and website
• Acting as a key liaison between customers and internal departments (sales, transport, workshop, warehouse)
• Keeping CRM and internal systems updated with all account activity and hire data
• Proactively communicating order status, resolving queries, and managing expectations
• Contributing to the continuous improvement of support processes and customer experiences

What We're Looking For:

• Experience in a
  customer support
  or
  account management
  role
• Comfortable with high-volume communication and task management
• Strong communicator – both written and verbal
• Excellent attention to detail and organisational skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• A self-starter who thrives in fast-moving, team-oriented environments

Nice to Have:

• Experience working in an SME or equipment hire/logistics business
• Background in B2B customer service or client-facing operations

Why Join?

• 25 days holiday + UK Bank Holidays
• Recognition & incentive programs
• Supportive, down-to-earth team culture where "teamwork" actually means something
• Real opportunities to grow, shape the role, and take on more responsibility

Job description

At Wellyx, our culture is centred on success and collaboration. We offer a unique opportunity to work with extraordinary people who are passionate about what they do. We specialise in management software for the fitness & wellness industry. More information can be found on our website:

We are looking for an experienced customer support specialist

Please note that the role will be fully remote, operating during USA EST hours (6pm - 3am daylight savings dependent). You must have all the tools needed for this role including a stable internet connection and a laptop.

Key Responsibilities

• Act as the liaison between the Sales and Support teams to ensure clear communication and customer alignment.
• Create and deliver onboarding roadmaps, process documentation, and tailored walkthroughs for each customer.
• Follow up proactively with onboarded customers to ensure satisfaction, address issues, and boost engagement.
• Monitor customer health, usage trends, and identify opportunities for optimization or upselling.
• Collaborate with internal teams to resolve customer challenges quickly and effectively.

Required Skills & Experience

• 3+ years of experience in Customer Success, Account Management, or Onboarding (preferably in SaaS or tech).
• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM platforms and support tools.
• Ability to work US business hours and co-ordinate across time zones.
• Customer-first mindset with a strong sense of ownership and accountability.
• High emotional intelligence (EQ): Navigating conversations with empathy, trust and tact. Ensuring a smooth and trust-building experience.
• Drive onboarding metrics: Time-to-value, product adoption rates, opportunities for upselling, and retention milestones

Preferred

• Experience with remote teams and global clients.
• Familiarity with onboarding frameworks and lifecycle mapping.
• Exposure to both sales and support environments is a plus.

What We Offer:

• Salary of R15,000 per month
• A fully remote role with a mission-driven company making a difference in the fitness and wellness industry.
• The chance to work with innovative technology that transforms operations.
• Opportunities for professional growth.

Job Type: Full-time

Pay: R15 000,00 per month

Application Question(s):

• Please share your LinkedIn profile link:

Work Location: Remote

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

As part of our rapidly growing team, we are seeking dynamic individuals to fill the role of Customer Support Representative. In this position, you will play a crucial role in addressing and resolving customer queries through phone calls and emails. Your responsibilities include efficiently directing inquiries to the appropriate channels and ensuring that each customer's concerns are effectively addressed and closed out.

This is a unique opportunity to be part of a forward-thinking company at the forefront of innovation in the veterinary field.

If you are passionate about technology, customer satisfaction, and contributing to the advancement of veterinary care, we invite you to join us in shaping the future of SignalPET.

NOTE THE REQUIREMENTS FOR THIS ROLE AS IT IS VERY SPECIFIC

Responsibilities:

Receiving Calls and Emails:
Customer Service Representatives are responsible for handling incoming calls and emails from customers or clients seeking assistance, information, or resolution to their queries.

Directing Inquiries:
They play a crucial role in directing customer inquiries to the right department or individual within the organization. This involves understanding the nature of the inquiry and routing it to the appropriate person or team who can address it effectively.

Problem Resolution:
Customer Service Representatives work towards resolving customer issues, answering questions, and providing solutions. They may need to collaborate with other departments to ensure a comprehensive and accurate response.

Communication Skills
: Effective communication is key in this role. Representatives must be able to articulate information clearly, listen to customer concerns, and convey solutions or information in a manner that is easily understandable.

Record Keeping:
Keeping accurate records of customer interactions, inquiries, and resolutions is often a part of the role. This helps in tracking trends, monitoring common issues, and improving overall customer service processes.

Follow-up:
After directing an inquiry or resolving an issue, Customer Service Representatives may follow up with customers to ensure satisfaction, gather feedback, and confirm that the concern has been addressed to the customer's satisfaction.

Time Management:
Handling multiple inquiries simultaneously requires effective time management. Representatives must prioritize tasks to ensure that each customer receives timely and appropriate attention.

Continuous Improvement:
Being proactive in identifying areas for improvement in customer service processes and suggesting enhancements to provide a better overall experience for customers.

This role is crucial in maintaining positive customer relationships and ensuring that customer inquiries are handled efficiently and effectively.

Knowledge, Abilities and Qualifications

• 2+ years' experience in inbound call handling
• Comfortable with phone calls and email communication
• Aptitude to manage numerous requests and time demands concurrently while achieving production goals from an assigned territory or set of accounts
• Attention to detail, organized and excellent follow up
• Great communication skills. Both oral and written
• A team player with strong motivation to succeed

Education:

• Matric

Language:

• Fluent English Speak, Read and Write (required)

THE FOLLOWING INFORMATION ABOUT THE ROLE IS CRITICAL

Location:

• Full time Office Based - Sandton, Johannesburg, South Africa - Not Negotiable

Hours of Work:

PLEASE NOTE

• SignalPET operates 24/7 and 365 days a year. Shifts are on a rotational basis that are sometimes over weekends, during public holidays and through the night.

About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO. We're a partner in growth — and that's where you come in.

About the Role

We're hiring a Customer Service Agent to support a global client POS (point of sale) tech and delivery space. You'll play a critical frontline role helping their partners resolve technical issues, manage orders, and navigate integrated platforms.

This role is ideal for someone who thrives in high-pressure environments, learns quickly, and brings a calm, solution-oriented mindset to every interaction. You'll be joining an in office, global, and fast-moving team that values ownership, empathy, and communication.

What You'll Do

• Handle customer support tickets via email, chat, SMS, and phone inquiries with professionalism and urgency
• Troubleshoot and resolve issues related to business operations issues, orders, payments, software, and hardware for merchants
• Support API integrations with third-party platforms
• Maintain strong SLAs and high CSAT scores across all touchpoints
• Escalate bugs, errors, or high-risk customer concerns with detailed context
• Contribute to internal knowledge-sharing and surface suggestions to improve tools and processes
• Track and manage customer updates through appropriate internal channels

What We're Looking For

• 2–3+ years of experience in customer service, help desk, or tech support
• Experience handling phone support, SMS/live-chat support, and email support channels
• Experience supporting complex issues, products, or systems, especially for the software, hardware, or food delivery industry, supporting vendors or merchants
• Familiarity with physical hardware support, connection errors, web applications, and admin system management; API knowledge is a plus
• Strong verbal and written communication skills in English (C1 or greater), and able to type 45+ words per minute
• Emotionally intelligent and empathetic — always focused on delivering helpful, human responses
• Calm under pressure with the ability to self-manage in chaotic or fast-changing environments
• Self-starter who actively seeks solutions and takes ownership of their work
• Able to receive feedback constructively and adapt quickly

Assessment Disclaimer

The first stage is a 60-minute assessment with video questions, a typing test, and skill quizzes. Candidates have 24 hours from application submission to complete it.

• Competitive full time compensation

• Collaborative office space and culture

• Medical allowance
• Exposure to a fast-growing global client in the food tech space
• Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more)
• Birthday leave + professional development budget
• Join a supportive, resourceful, and global team that values action, clarity, and empathy

This is a full-time position, working from 11 pm to 7 am SAST), assisting customers in the U.S. It will shift to 12am to 8am from November to March for US Standard time.

The role is in-office, based at our office in Foreshore, Cape Town . The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

Customer Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will ensure that every customer has an exceptional experience when reaching out by phone, email, or text. You'll provide updates, answer questions, and resolve issues promptly and professionally. Along with customer interactions, you'll also support the team with administrative tasks such as posting ads and confirming documentation from drivers.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and text (through the mainlines/emails) ensuring they feel supported and well-informed throughout the delivery process.

• Provide timely updates, answer questions, and resolve issues with professionalism and care.

• Forward relevant information to logistics.

• Assist with posting ads and handling additional administrative tasks as needed.

Requirements

• Excellent communication skills in English, both written and verbal, with a professional and friendly demeanor.

• Strong organizational and time management skills with the ability to multitask and prioritize effectively.

• Proficiency with Google Drive (Docs & Sheets) and other Google Workspace tools (Chat, Meet, Calendar, Email, etc.).

• Tech-savvy and quick to adapt to new software and tools.

• High attention to detail and accuracy in managing customer and order information.

• Flexibility to adapt to changing priorities and deadlines.

• A proactive mindset with a commitment to completing tasks thoroughly.

Benefits & Compensation

• $800/month for the first 3 months, with a $200 increase after the probation period.

• Ongoing raises based on performance and company growth.

• Collaborative and supportive work environment.

• Work from home.

• 10 standard paid days off per year.

• Standard American federal holidays off.

• Paid day off on your birthday.

• Earn one additional paid day off for every year you work with us (e.g., 5 extra days after 5 years).

• Annual company retreat (1 week, all expenses paid).

• Equipment provided: start with your own computer, and a company computer will be provided after 3–6 months.

Other

the company is based in the USA

Start time would be 7:00am MST to 3:30pm MST (Mountain Standard time)

• During Standard Time (Nov–Mar):

7:00 AM SLC (UTC-7) → 4:00 PM SAST

• During Daylight Saving Time (Mar–Nov):

7:00 AM SLC (UTC-6) → 3:00 PM SAST

Job Type: Full-time

Pay: From R13 800,00 per month

Work Location: Remote