Customer Support and Sales Adviser

Umhlanga Rocks, KwaZulu Natal CXP are now part of the Huntswood Group

Posted 2 days ago

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Job Description

Job Description

Job Overview :

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities

  • Providing excellent customer service, with customers issue being resolved first time around.
  • Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
  • Build rapport with customers, get to know their individual needs and put their interests first.
  • Excellent time management skills
  • Convert incoming customer service calls into sales.
  • Explain to customers the offer and the product benefits.
  • Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
  • Building great rapport with your clients, to ensure there is a trust level built.
  • Act as a brand ambassador of our client

Job Required Requirements

  • Grade 12 or a NQF 4 Equivalent
  • Outbound/ Inbound sales experience (local / international)
  • Minimum 12 months sales + 12 months customer service
  • Recent 1-year unbroken tenure
  • Resides within a 30 KM radius from the office.

Skills Required

  • Excellent verbal communication
  • Soft Skills
  • Sales Ability (comfortable with handling objections, building rapport, needs analysis)
  • A solid background in targeted customer service.
  • A driven mindset and a love for hitting targets.
  • Attention to detail, so the conversation is correctly captured and actioned.
  • Customer centricity
  • Ability to multitask.

Preferred Skills

  • Advanced sales/upselling or retentions experience.

What else to expect?

  • In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
  • Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
  • You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits

  • Medical Insurance
  • Group Life Cover
  • Attendance Bonus - Up to R1750
  • KPI Bonus
  • Free Breakfast Monday

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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Customer Support Agent – German Market

Durban, KwaZulu Natal Believe Resourcing

Posted 18 days ago

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Job Title: Customer Support Agent – German Market Location: Onsite - Umhlanga Industry: Call center Type: Full-Time - 24/7 Shift Environment

Salary : R24,000 CTC Per Month plus medical aid/Insurance and subsidised transport.

About Our Client:

Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and equipping them with the freedom and tools needed to care for their clients’ customers as if they were their own.

Every employee brings humanity and empathy to their work, making a tangible and valuable difference to the brands and their businesses. Their environment is a great place to grow, promoting creative, agile thinkers who strive to enjoy every day at work and continually seek better, smarter, and more human ways of doing things.

About the Role:

As a German Customer Service Representative, you will play a crucial role in facilitating communication between our client and their customers. You will be the first point of contact, ensuring that customers receive exceptional service and support.

Requirements:

  • Fluent in German
  • Fluent in English
  • High School Qualification
  • Valid Right To Work Documents
  • Minimum of one year of experience in customer service
  • Willing to work shifts

Join them and become a part of a team that values excellence and customer satisfaction!

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Advances Technical Support Supervisor

Durban, KwaZulu Natal Executive Placements

Posted 10 days ago

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Job Description

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division. This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles. The ideal candidate will act as a checker/approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy. Youll also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timeously. This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

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SAP authorization support

Durban, KwaZulu Natal Goldman Resourcing

Posted 2 days ago

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Job Description

We have an amazing opportunity for a SAP Authorizations Support based in Durban!

Requirements:

  1. Matric
  2. A tertiary qualification within the finance or IT space
  3. At least 2 years of SAP ABAP authorisations experience
  4. Understanding of SAP objects and values in roles
  5. Knowledge of different authorisation strategies
  6. SAP courses on authorisations
  7. Experience with other SAP applications such as Hana DB, BI / BW, Fiori, Solman is preferable
  8. Basic experience with SAP GRC Risk Analysis
  9. General business process knowledge and finance knowledge are advantageous
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SAP Authorisations Support

Durban, KwaZulu Natal Spar Group Limited

Posted 4 days ago

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Job category: SAP Consultancy and Implementation

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

A position has become available for a SAP Authorisations Support to join our dynamic team. The purpose of this role is to provide first line SAP authorisations support across the SPAR Group.

KEY PERFORMANCE AREAS
  1. Resolution of SAP authorisation support calls within agreed SLAs.
  2. Actioning SAP Share Point Access requests and administering calls logged on CRM i.e., creating new users, assigning access, unlocking users, closing out CRM calls etc.
  3. Running GRC reports for access violations.
  4. Preparing and co-ordinating annual access reviews across the SPAR Group.
  5. Responsibility for role testing in the QA system i.e., drafting test scripts for UAT, creating new tester profiles.
  6. Running SAP access and GRC reports as required.
  7. Raising change requests for application changes on SAP Solution Manager.
  8. Any other ad hoc duties as required by management.
MINIMUM REQUIREMENTS
  1. Matric.
  2. A tertiary qualification within the Finance or IT space.
  3. SAP - at least 3 years SAP authorisations experience is essential.
  4. Understanding of SAP objects and values in roles is critical.
  5. Knowledge of the different authorisation strategies is essential.
  6. SAP courses on authorisations is essential.
  7. SAP knowledge and experience in other SAP applications e.g., Hana DB, BI/BW, SAC, Fiori, Solman.
  8. SAP GRC basic experience on Risk Analysis.
  9. General business process knowledge advantageous and knowledge of finance is preferable.
IDEAL APPLICANT SKILLS
  1. A high degree of confidentiality, emotional maturity, ethical values, and integrity.
  2. Must have a high stress tolerance and the ability to work efficiently under pressure.
  3. Strong verbal and written communication with the ability to communicate with all levels of authority.
  4. Sound technical skills and the ability to troubleshoot/problem solve.
  5. Precise planning and excellent organisational/administration skills.
  6. Exceptional accuracy and strong attention to detail.
  7. Quality orientated and self-driven to achieve results.
  8. Enthusiastic and willing to learn.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

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Support Manager Durban

Durban, KwaZulu Natal Schlemmer & Associates Recruitment Specialists

Posted 4 days ago

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Introduction

Our client, a manufacturing company with offices in Durban & JHB, is looking for an experienced JDE Support Manager. (Can be based in either location, but preferably Durban)

Duties & Responsibilities
  1. Providing system and end user support for business systems, especially JDEdwards and related business applications.
  2. Monitor business systems to ensure these are operating optimally.
  3. Provide proactive and reactive support on JDEdwards and related business systems.
  4. Prepare training material and deliver training to end users for JDEdwards and related business systems.
  5. Analyse business processes to identify opportunities for improvements to processes and systems.
  6. Ability to manage small projects.
  7. Initially, the role will focus on materials management and procurement, thereafter the role will be to provide support for all JDE modules and related business systems.
Desired Experience & Qualification
  1. Matric with appropriate tertiary qualification in business systems or commerce.
  2. Minimum of 5 years post-tertiary experience in materials management and procurement.
  3. A good understanding of materials management and procurement modules in JDE with at least 5 years working in a JD Edwards environment.
  4. Good understanding of business processes (business acumen).
  5. Experience in preparing training materials and delivering training sessions.
  6. Good organisational skills.
  7. Willingness to travel to Corobrik sites essential.
  8. JDE Super User.
Package & Remuneration

Salary up to R 45 000 + R 8620 Car Allowance + Benefits.

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ERP Support Consultant

Durban, KwaZulu Natal Communicate IT

Posted 4 days ago

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Job Description

Reference: CTI003426-SMG-1

Are you a recent graduate with a passion for technology and a keen eye for detail? Are you looking for an opportunity to kickstart your career in the exciting world of ERP and PLM? Look no further! This leading ERP and PLM company is seeking a dynamic and driven Graduate to join their team as an ERP Support Consultant. The real selling point is that you will start within this division to learn the product and then, once you have proven yourself, move into either Integration, Development or the BI space. If you are a self-motivated individual with a passion for technology and a desire to learn and grow, we would love to hear from you.

Duties & Responsibilities
  1. Provide technical support and troubleshooting assistance to clients using ERP and PLM systems
  2. Collaborate with cross-functional teams to ensure smooth implementation and integration of software solutions
  3. Conduct system testing and validation to ensure optimal performance and reliability
  4. Assist in the development and documentation of user manuals and training materials
  5. Stay up-to-date with the latest technological advancements in the ERP and PLM industry
  6. Analyze and resolve customer issues in a timely and efficient manner
Requirements:
  1. Bachelor's degree in Computer Science, Information Systems, or related fields
  2. A Pure Mathematics pass rate of 60% or higher
  3. Some working experience – not necessarily related to your line of study
  4. Excellent problem-solving skills and ability to think analytically
  5. Proficiency in SQL, database management, and programming languages as per your studies
  6. Knowledge of ERP and PLM systems is a plus
  7. Strong communication and interpersonal skills

Contact Selandea McGuinness on or , quoting the Ref: CTI003426.

Package & Remuneration

R 120 000 - R 180 000 - Annually

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About the latest Support positions Jobs in Durban !

Management Support Associate

Durban, KwaZulu Natal Yellosa

Posted 8 days ago

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About the Role
This is a support focused position, ideal for someone with a strong administrative foundation and a clear interest in business management and operations. The candidate will be actively involved in a wide range of activities that contribute to the smooth running of the organisation while gaining first hand insight into executive level decision making and leadership in a national company.

Requirements

  • A degree in Human Resources, Law, Business Administration or a related field.
  • Previous experience in administration or project support is essential
  • Exposure to the Temporary Employment Services or recruitment industry is a strong advantage
  • A desire to grow into a future management role

Key Responsibilities
  • Coordinating the Managing Director’s calendar, meetings, and priorities
  • Preparing reports, presentations, and business documents
  • Taking minutes and tracking follow ups from strategic and operational meetings
  • Assisting with special projects and high impact business initiatives
  • Providing day to day operational and administrative support

What We Are Looking For
We are seeking someone who is:
  • Organised and detail oriented, with strong administrative skills
  • Confident and professional in communication
  • Emotionally mature, reliable, and discreet
  • Comfortable in a fast paced, high-pressure environment
  • Open to feedback and continuous learning
  • Genuinely interested in understanding how a business operates and grows

Why Join Us
You will work directly with the Managing Director of a national organisation, gaining rare insight into business leadership while building the foundation for a future managerial role. This is more than just an executive support position. It is a launchpad for the right candidate with potential, ambition, and the ability to grow. #J-18808-Ljbffr
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Business Intelligence Support

Durban, KwaZulu Natal Spar Group Limited

Posted 18 days ago

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Job Description

Job category: SAP Consultancy and Implementation

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

A position has become available for a Business Intelligence Support - SAP BW to join our dynamic team.

The purpose of the Business Intelligence Support – SAP BW is to ensure the smooth operation and optimal performance of the SAP BW system, both old and new. The role shall provide technical support, monitor system performance, and implement enhancements and requires strong problem-solving skills, and excellent communication abilities. 

KEY PERFORMANCE AREAS

  • Provide technical support for SAP BW system, including troubleshooting and resolving issues.
  • Monitor system performance and implement improvements as needed.
  • Collaborate with other team members to develop and implement new features and enhancements.
  • Conduct testing to ensure the queries built meet business requirements and are free of defects.
  • Maintain system documentation and provide training to users as needed.
  • Stay up-to-date with the latest developments in SAP BW technology.
  • Any other ad hoc duties as required by management.
  • Matric.
  • Relevant tertiary qualification in IT, IS, or Computer Science.
  • At least 3 years of experience in SAP BW support/testing.
  • Strong technical knowledge of SAP BW, including data modelling, data extraction, and reporting.
  • Experience in a support environment including handling support tickets, reporting and escalation management.
  • Strong skills in SAP Analytics Cloud and SAP BW.
The ideal applicant will satisfy the following skills requirements: 
  • A high degree of confidentiality, emotional maturity, ethical values and integrity.
  • Must have a high stress tolerance and the ability to work efficiently under pressure.
  • Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team orientated manner.
  • An innovative thinker and ability to solve complex problems.
  • Must be collaborative, influential, and rational.
  • Precise planning and excellent organisational/administration skills.
  • Exceptional accuracy and extreme attention to detail.
  • Quality orientated and self-driven to achieve result.
Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

  • The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
  • Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
  • This information is given to us, by you, voluntarily and of your own free will.
  • If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
  • In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
  • You have the right to access this information while in our possession and make corrections if necessary.
  • You have the right to lodge a complaint via email with the office of the Information Regulator, at  , if you are unhappy with the manner in which we deal with your information.
By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.” #J-18808-Ljbffr
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Sales Support Administrator

Durban, KwaZulu Natal FTS Safety Group

Posted 18 days ago

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Job Description

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous ; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Responsibilities
  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software
Must Have
  • Bachelor Degree or Higher
  • Passion for software products
  • Highly creative and autonomous
  • Valid work permit for Belgium
Nice to have
  • Experience in writing online content
  • Additional languages
  • Strong analytical skills
What's great in the job?
  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

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