101 Support Positions jobs in Durban

Job Overview

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

• Advanced sales/upselling or retentions experience.

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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Job Title: Customer Support Agent – German Market Location: Onsite - Umhlanga Industry: Call center Type: Full-Time - 24/7 Shift Environment

Salary : R24,000 CTC Per Month plus medical aid/Insurance and subsidised transport.

About Our Client:

Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and equipping them with the freedom and tools needed to care for their clients’ customers as if they were their own.

Every employee brings humanity and empathy to their work, making a tangible and valuable difference to the brands and their businesses. Their environment is a great place to grow, promoting creative, agile thinkers who strive to enjoy every day at work and continually seek better, smarter, and more human ways of doing things.

As a German Customer Service Representative, you will play a crucial role in facilitating communication between our client and their customers. You will be the first point of contact, ensuring that customers receive exceptional service and support.

Requirements:

• Fluent in German
• Fluent in English
• High School Qualification
• Valid Right To Work Documents
• Minimum of one year of experience in customer service
• Willing to work shifts

Join them and become a part of a team that values excellence and customer satisfaction!

• Energised and proactive energy, taking ownership of your tasks and seeing them through with focus.
• Organisation skills and attention needed to efficiently manage the daily admin associated with marketing activities.
• Curiosity and eagerness to learn, actively building your skills through ongoing practical experience.
• Efficient handling of our team's logistics and records, such as deliveries, travel arrangements, budgets, etc.
• Provide hands-on support with the physical tasks involved in moving stock, setting up activations and preparing photoshoots.
• Basic understanding of finance, and willingness to assist with budget documents and expense tracking.
• Strong collaboration and effective coordination skills required to take charge of the essential groundwork that keeps projects running smoothly.
  
  

The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

1. Client Support:

2. Provide phone and web based contact with clients.

3. Proactively contact assigned clients to build client relationships.
4. Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
5. Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
6. Assist with building and updating of websites.
7. Jivo Chat
8. Traffic Controller (Tasking)
9. Phone Management
10. Pro-active calls made to the clients.
11. Attend to emails and replies
12. Provide training to staff and clients on in-house system
13. Smart Manager App Support
14. Administration - adding notices to system, logging of all activities as example for administration
15. Load OEM Banners on the 1st of every month.
16. Load Specials and Banners for clients.
17. Member updates, changes and loading of new member profiles.
18. Content Editing
19. Change Blogs
20. Collaboration with other teams

21. Proactive content updates to client websites

22. General:

23. Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.

24. Time Management: Update daily time sheets and manage time when working on tasks. ● Give fanatical attention to detail, when required.
25. Key focus: keep customers happy.
26. Uphold high levels of customer service.
27. Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
28. Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
29. Focus on high-quality standards, balanced with consistent achievement
30. Listen to the client's needs and work to satisfy them
31. Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams.

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills

Job category: SAP Consultancy and Implementation

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

A position has become available for a Business Intelligence Support - SAP BW to join our dynamic team.

The purpose of the Business Intelligence Support – SAP BW is to ensure the smooth operation and optimal performance of the SAP BW system, both old and new. The role shall provide technical support, monitor system performance, and implement enhancements and requires strong problem-solving skills, and excellent communication abilities. 

KEY PERFORMANCE AREAS

• Provide technical support for SAP BW system, including troubleshooting and resolving issues.
• Monitor system performance and implement improvements as needed.
• Collaborate with other team members to develop and implement new features and enhancements.
• Conduct testing to ensure the queries built meet business requirements and are free of defects.
• Maintain system documentation and provide training to users as needed.
• Stay up-to-date with the latest developments in SAP BW technology.
• Any other ad hoc duties as required by management.
• Matric.
• Relevant tertiary qualification in IT, IS, or Computer Science.
• At least 3 years of experience in SAP BW support/testing.
• Strong technical knowledge of SAP BW, including data modelling, data extraction, and reporting.
• Experience in a support environment including handling support tickets, reporting and escalation management.
• Strong skills in SAP Analytics Cloud and SAP BW.

• A high degree of confidentiality, emotional maturity, ethical values and integrity.
• Must have a high stress tolerance and the ability to work efficiently under pressure.
• Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team orientated manner.
• An innovative thinker and ability to solve complex problems.
• Must be collaborative, influential, and rational.
• Precise planning and excellent organisational/administration skills.
• Exceptional accuracy and extreme attention to detail.
• Quality orientated and self-driven to achieve result.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at  , if you are unhappy with the manner in which we deal with your information.

Our client, a manufacturing company with offices in Durban & JHB, is looking for an experienced JDE Support Manager. (Can be based in either location, but preferably Durban)

1. Providing system and end user support for business systems, especially JDEdwards and related business applications.
2. Monitor business systems to ensure these are operating optimally.
3. Provide proactive and reactive support on JDEdwards and related business systems.
4. Prepare training material and deliver training to end users for JDEdwards and related business systems.
5. Analyse business processes to identify opportunities for improvements to processes and systems.
6. Ability to manage small projects.
7. Initially, the role will focus on materials management and procurement, thereafter the role will be to provide support for all JDE modules and related business systems.

1. Matric with appropriate tertiary qualification in business systems or commerce.
2. Minimum of 5 years post-tertiary experience in materials management and procurement.
3. A good understanding of materials management and procurement modules in JDE with at least 5 years working in a JD Edwards environment.
4. Good understanding of business processes (business acumen).
5. Experience in preparing training materials and delivering training sessions.
6. Good organisational skills.
7. Willingness to travel to Corobrik sites essential.
8. JDE Super User.

Salary up to R 45 000 + R 8620 Car Allowance + Benefits.

Desktop Support Technician Opportunity in Durban.

Our client, a forward-thinking organisation, is seeking a skilled Desktop Support Technician to join their team. This role is perfect for someone who thrives in problem-solving, enjoys working with technology, and has a passion for delivering exceptional user support.

This is more than just a support role - it’s an opportunity to be the go-to problem-solver, the one who keeps everything running smoothly and earns trust across the business. If you’re someone who enjoys challenges, thrives on finding smart solutions, and wants to grow your career in a forward-thinking environment, this is your chance.

We would like to hear from you, send your application to

• Diagnose, troubleshoot, and resolve desktop, network, printer, and IT device issues.
• Manage daily/weekly system backups, updates, and preventive maintenance.
• Install, configure, and update operating systems, drivers, applications, and finance/accounting software.
• Build and upgrade PCs, replace components, and maintain hardware reliability.
• Support video conferencing equipment, end-user account setup, and plant IT operations.
• Maintain an accurate IT asset register and ensure compliance with security standards.
• Monitor and document Helpdesk and network incidents, creating regular IT reports.
• Perform ad hoc IT activities to ensure smooth and secure operations across the business.

• Matric (Grade 12)
• FET Certificate in PC Support, PC Engineering, IT: Technical Support, or NC: IT Systems Support (PC Engineering) – NQF Level 4–6 (minimum one required).
• CompTIA A+ and CompTIA N+ certifications.
• Microsoft Certified Desktop Support Technician (MCDST) – advantageous.
• CompTIA Security+ advantageous.
• Basic knowledge of PLC is advantageous.

• Minimum of 3 years’ relevant IT support experience.
• Strong knowledge of networking, Windows operating systems (Windows 10 and above), and Microsoft 365.
• Hands-on experience with Active Directory administration.
• Ability to work shifts, overtime, and stand-by as required.
• Candidates will be required to complete a practical IT competency test as part of the selection process.

• Strong ability to gather, analyse, and interpret information accurately.
• Commitment to aligning with organisational goals and mission.
• Skilled in resource allocation, workflow optimization, and continuous improvement.
• Situational awareness with the ability to make clear, decisive choices.
• Effective communicator who shares plans and fosters collaboration.
• Innovative thinker with the capacity to shape and drive a forward-looking vision.
• Builder of frameworks and systems that enable organisational learning and growth.
• Demonstrates resilience, perseverance, and focus in achieving results.
• Ensures objective evaluation of projects and outcomes for continuous progress.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Join to apply for the Manager (Administration Support) role at eThekwini Municipality

Plans and manages the support services department in the Mayoral Parlor Unit by implementing strategic short- and long-term plans including critical interventions necessary to deliver outputs.
This post reports to HEAD (MAYORAL PARLOUR)

• Mid-Senior level

• Full-time

• Project Management and Information Technology
• Government Administration