76 Store Manager jobs in Eastern Cape

Overview:

A leading commercial and retail fuel distributor, with a growing footprint in the Convenience Store sector, is looking for a Retail Convenience Store Manager to join their team. Key Performance Indicators include stock control, controlling overheads, growth, staff discipline and security control.

Minimum Requirements:

• Matric / Grade 12
• 4+ years’ experience in retail environment, with Management experience
• Completed tertiary relevant to the position (advantageous)
• Fluent in both English and Xhosa (highly advantageous)

Responsibilities:

Management:

• Oversee Junior Fuel Manager
• Oversee Junior Liquor and Food Store Manager/s
• Manage staff capabilities and KPIs
• Weekly reporting to Exec on progress of each unit (forecourt, groceries, liquor)
• Ensure stock management systems are managed accurately
• Implement growth incentives for staff

Administration and Finance:

• Ensure each sub-business unit is operating effectively and profitably
• Manage reports from each business unit
• Manage supplier credit lines to within agreed limits

System:

• Understanding relevant back office and Masterfuel well enough to offer training to new employees

Sales / Customer Management:

• Implement sales growth targets
• Manage staff productivity
• Ensure clear understanding of clients needs in terms of product selection and pricing

HSEQ:

• Oversee the implementation of Health and Safety Policies and Procedures
• Ensure compliance with Health and Safety rules and regulations
• Ensure all staff is trained for HSEQ legislative training and records are kept up to date

Competencies:

• Good communication
• Well-organised
• High responsibility taker

• Drive sales performance and facilitate growth initiatives
• Manage product development and oversee point-of-sale operations
• Utilise strong retail management skills.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Supervise and train staff, to maintain high standards of service and product handling.
• Monitor sales and profitability, identifying trends and opportunities to increase revenue and reduce costs.
• Build and maintain relationships with suppliers, negotiating prices and ensuring timely delivery of quality products.
  
  

• Over 5 years of retail/ store management experience within the FMCG sector
• Matric Certificate. Other formal qualifications will be advantageous
• Must have a valid drivers license
• Strong leadership and team management abilities
• Ability to work under pressure and meet sales targets
• Excellent customer service and problem-solving skills
• Knowledge of stock control and inventory management systems
• Advanced PC literacy
  
  

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
• Co-ordination of janitorial and repair services.

• Is responsible for all stock and will be held accountable for all overages and shortages.
• Prepare requisitions to replenish stock.
• Identify and report on slow selling items
• Conduct a stock take.

• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure required housekeeping standards at all times.
• Manage the quality and quantity aspects of the merchandise assortments.

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Prepare and direct staff who are preparing merchandise displays
• Actively participate in promotions
• Stay up to date with current advertising trends
• Provide leadership to staff.
• Stay current with products, marketing and pricing of area retailers with similar products.
• Achieve and exceed store sales targets.
• Organizing special promotions sales & events
• Initiating changes/improvement suggestions.

• Ensure that the standard of administration and procedures in store are met.
• Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily.
• Manage controllable expenses as this directly affects the profitability of the branch.
• Reporting to Area Manager

• Assign employees to specific duties, by way of their JD, To Do Lists, Plans and Goals.
• Encourage, assist and train employees to become a motivated sales force
• Manage performance and development of staff.
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
• Determine when extra temporary staff is needed and recruit same.
• Dealing with recruitment staff
• Attending and facilitating staff meetings.

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to.
• Monitor security staff and make sure that they are alert and performing their duties to the maximum.
• Ensuring that Health and Safety standards are met.

• Apply Customer Service principles in a friendly and enthusiastic manner on a daily basis.
• Train staff in customer service
• Assist customers with enquires and complaints
• Continuously satisfy customer needs and attract clientele.

• Matric Certificate.
• NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
• Valid Driver’s License –Code 8 unendorsed
• 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions

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• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base
  
  

• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base
  
  

• Functional area
• Job Competencies
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)
• Stores Performance
  
  

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction
  
  

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction
  
  

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions
• Cash-ups’
• Safe checks
• Alarm Checks
• Admin Files
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Advertising Services

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Join to apply for the Store Manager role at JOE & THE JUICE

Join to apply for the Store Manager role at JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring

JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement , leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance .

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude , Inclusion , Social Ties , and Growth.

Job Summary

Position title: Store Manager

Reports to: Regional Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products.

Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.

Key Responsibilities

Value-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.

Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.

Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.

Guest Experience: Ensure a guest-first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty.

Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.

Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off-boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.

Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.

Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

KEY PERFORMANCE INDICATORS

Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance

Employee Engagement: Employee engagement score, employee turnover, and quick quits

Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits

Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Food and Beverage Services

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JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global, people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. We aim to create a culture based on our virtues and operational excellence across four focus areas: ensuring operational requirements, fostering employee engagement, delivering great guest experiences, and maintaining strong financial performance.

Our unique culture is the backbone of our success, relying on employees to uphold virtues such as positive attitude, inclusion, social ties, and growth.

Position title: Store Manager

Reports to: Regional Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring high performance across all areas by collaborating effectively with your District Manager. You will adhere to legal requirements, company policies, and compliance standards. Your role involves overseeing store operations, leading your team to deliver excellent guest experiences, and ensuring high-quality products.

Your success depends on your ability to lead, develop, and retain a highly engaged team, ensuring all store requirements are met to turn customers into loyal guests. You are accountable for meeting budget goals, sales targets, and EBITDA through existing and new initiatives.

1. Value-Based Leadership: Lead your team in alignment with company virtues and operational principles.
2. Recruitment: Manage recruitment, pre-boarding, and onboarding processes, ensuring optimal team composition and future talent pipeline.
3. Employee Engagement: Develop and motivate your team through development plans, feedback, training, and meetings, aiming for employee engagement scores that meet or exceed benchmarks.
4. Guest Experience: Prioritize guest-first approach, build strong community relations, and increase guest loyalty.
5. Operational Requirements: Maintain a safe, hygienic, and healthy environment, ensuring compliance with standards and regulations.
6. Shift Planning: Create effective shift plans considering seasonality and local events, manage employee absences, and ensure legal compliance.
7. Stock Handling: Oversee stock management, including inventory counts and ordering, to optimize stock levels and minimize waste.
8. Performance Management: Drive sales and optimize EBITDA to meet KPIs.

1. Operational Requirements: Hygiene, safety, and compliance standards.
2. Employee Engagement: Engagement scores, turnover, and retention rates.
3. Guest Experience: Customer loyalty, app usage, complaints, wait times, product availability, store audits.
4. Store Performance: Sales, waste, labor costs, productivity, overhead, and EBITDA.

Join to apply for the Store Manager role at Pepkor Speciality .

1 week ago Be among the first 25 applicants.

An exciting and challenging opportunity has become available for a Store Manager within Tekkie Town, Maclear , leading a team of staff. This role reports directly to the Area Sales Manager of Tekkie Town. The ideal candidate should be based in Maclear or surrounding areas.

As a Store Manager at Tekkie Town, your responsibilities include overseeing store operations to maximize profitability. This involves achieving and surpassing monthly targets, minimizing stock losses, managing expenses, and leading the store team effectively.

Applicants who submit their application confirm that by applying they consent to Tekkie Town, a division of Pepkor Speciality, utilizing their personal information for application purposes and storage.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail

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JAM is no ordinary Company. The words, conventional and average are not part of our vocabulary.

It takes a front footed, passionate person to exceed in JAM. We love people that think out the box & who are able to bring the best out of other people whilst maintaining world class standards.

So if you want to work hard and make your life count then JAM is the place to be.

If the above sounds like YOU and you meet the minimum requirements below then why not apply for a Store Manager in Hemingways, East London, Eastern Cape.

Responsibilities:

• Driving turnover to ensure the achievement of targets.

• Risk control and managing stock losses to ensure shrinkage is in line with the Company standard.

• People management, including recruitment, development of staff, employee relations, performance management.

• Ensure that store presentation is according to company standards

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Requirements:

• Matric/Grade 12.

• 2 years fashion retail management experience.

• Track record of good stock take results.

• Strong leadership skills.

• Results driven.

• Great customer care experience.

• Exceptional people skills.

• Attention to detail.

• Sense of urgency.

Pump up the JAM, pump up your CAREER, pump up your LIFE