28 Store Manager jobs in Eastern Cape

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base

INVENTORY MANAGEMENT

• Functional area
• Ensure store sales objectives are met
• Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints
• Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

• Facilitate the training and development of employees to ensure correct competency
• Succession Planning
• Ensure consistent, effective performance management
• Manage and enhance employee relations and satisfaction

ADMINISTRATION

• Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions

JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global, people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. We aim to create a culture based on our virtues and operational excellence across four focus areas: ensuring operational requirements, fostering employee engagement, delivering great guest experiences, and maintaining strong financial performance.

Our unique culture is the backbone of our success, relying on employees to uphold virtues such as positive attitude, inclusion, social ties, and growth.

Position title: Store Manager

Reports to: Regional Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring high performance across all areas by collaborating effectively with your District Manager. You will adhere to legal requirements, company policies, and compliance standards. Your role involves overseeing store operations, leading your team to deliver excellent guest experiences, and ensuring high-quality products.

Your success depends on your ability to lead, develop, and retain a highly engaged team, ensuring all store requirements are met to turn customers into loyal guests. You are accountable for meeting budget goals, sales targets, and EBITDA through existing and new initiatives.

1. Value-Based Leadership: Lead your team in alignment with company virtues and operational principles.
2. Recruitment: Manage recruitment, pre-boarding, and onboarding processes, ensuring optimal team composition and future talent pipeline.
3. Employee Engagement: Develop and motivate your team through development plans, feedback, training, and meetings, aiming for employee engagement scores that meet or exceed benchmarks.
4. Guest Experience: Prioritize guest-first approach, build strong community relations, and increase guest loyalty.
5. Operational Requirements: Maintain a safe, hygienic, and healthy environment, ensuring compliance with standards and regulations.
6. Shift Planning: Create effective shift plans considering seasonality and local events, manage employee absences, and ensure legal compliance.
7. Stock Handling: Oversee stock management, including inventory counts and ordering, to optimize stock levels and minimize waste.
8. Performance Management: Drive sales and optimize EBITDA to meet KPIs.

1. Operational Requirements: Hygiene, safety, and compliance standards.
2. Employee Engagement: Engagement scores, turnover, and retention rates.
3. Guest Experience: Customer loyalty, app usage, complaints, wait times, product availability, store audits.
4. Store Performance: Sales, waste, labor costs, productivity, overhead, and EBITDA.

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Store Manager required for a reputable retail store in the meat industry.

Key Responsibilities:

• Drive sales performance and facilitate growth initiatives
• Manage product development and oversee point-of-sale operations
• Utilise strong retail management skills. 
• Ensure compliance with all food safety, sanitation, and health regulations. 
• Supervise and train staff, to maintain high standards of service and product handling.
• Monitor sales and profitability, identifying trends and opportunities to increase revenue and reduce costs.
• Build and maintain relationships with suppliers, negotiating prices and ensuring timely delivery of quality products.

Requirements:

• Over 5 years of retail/ store management experience within the FMCG sector
• Matric Certificate. Other formal qualifications will be advantageous
• Must have a valid drivers license
• Strong leadership and team management abilities
• Ability to work under pressure and meet sales targets
• Excellent customer service and problem-solving skills
• Knowledge of stock control and inventory management systems
• Advanced PC literacy

Well-established retail clothing store are looking for qualified and experienced applicants to join their new branch opening soon!

Requirements:

• Must have matric (certificate to be provided on application)
• NQF 5 Certificate in Retail/Business Administration (certificate to be provided on application)
• Computer literate: proficient in MS Word and MS Excel
• 2 - 5 years in relevant sales / cashier environment
• Previous experience as Admin Controller / 2IC / Assistant Store Manager essential within a clothing store environment
• Proven ability to assist with running a store and overseeing staff

Job Requirements:

• Support daily store operations 
• Supervise and guide staff 
• Monitor stock levels and merchandising 
• Ensure customer satisfaction 
• Handle cash-ups and admin tasks 
• Maintain store standards and security 

Should you wish to apply please submit your CV through for consideration.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant StoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

A well established client in King William's Town is looking for a Store Manager to join their team!

Role Overview

As the Store Manager , you will be responsible for overseeing the daily operations of the store, ensuring the highest levels of customer service, managing the store team, achieving sales targets, and maintaining store standards. You will play a key role in delivering a positive in-store experience and contributing to the success of the company.

Key Responsibilities

Team Leadership : Lead, motivate, and develop a team of sales associates and operational staff. Conduct regular team meetings, one-on-one coaching, and performance appraisals.

Customer Service Excellence : Ensure the store delivers exceptional customer service at all times. Address customer concerns and queries efficiently, ensuring customer satisfaction and loyalty.

Sales Target Achievement : Set, monitor, and achieve monthly, quarterly, and annual sales targets. Drive revenue growth through effective sales strategies, promotions, and product knowledge.

Stock and Inventory Management : Oversee inventory levels, ensuring stock is appropriately ordered, stored, and displayed. Conduct regular stock takes and manage stock discrepancies.

Visual Merchandising : Maintain high visual merchandising standards to enhance the customer shopping experience and optimize product sales.

Store Operations : Oversee all store operations, including opening and closing procedures, cash handling, and daily operational tasks.

Health and Safety Compliance : Ensure compliance with health and safety regulations, store policies, and procedures.

Administrative Tasks : Prepare reports on sales, stock, and employee performance. Manage store scheduling and payroll.

Staff Training : Conduct training on product knowledge, sales techniques, customer service, and company policies to ensure all staff members are well-equipped to perform at their best.

Marketing & Promotion : Implement store-based marketing initiatives, including in-store promotions, displays, and partnerships. Engage with local communities and businesses for cross-promotional opportunities.

Key Skills and Qualifications

Experience : Proven experience in a retail management position, preferably in the home or building materials industry (experience with tiles or similar products is a plus).

Leadership : Strong leadership, coaching, and team-building skills. Ability to lead by example and inspire others to meet objectives.

Sales Focus : Strong sales background with the ability to identify opportunities and drive store revenue.

Customer-Centric : Passionate about delivering excellent customer service and building long-term relationships with customers.

Organizational Skills : Excellent organizational, time-management, and multitasking abilities.

Communication : Clear and effective communication skills, both written and verbal.

Problem Solving : Strong decision-making skills with the ability to solve problems effectively.

IT Proficiency : Comfortable using retail software, spreadsheets, and other digital tools.

If you're passionate about retail, customer service, and managing a successful team, we'd love to hear from you!