36 Store Manager jobs in Eastern Cape

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.
• Co-ordination of janitorial and repair services.

• Is responsible for all stock and will be held accountable for all overages and shortages.
• Prepare requisitions to replenish stock.
• Identify and report on slow selling items
• Conduct a stock take.

• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure required housekeeping standards at all times.
• Manage the quality and quantity aspects of the merchandise assortments.

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Prepare and direct staff who are preparing merchandise displays
• Actively participate in promotions
• Stay up to date with current advertising trends
• Provide leadership to staff.
• Stay current with products, marketing and pricing of area retailers with similar products.
• Achieve and exceed store sales targets.
• Organizing special promotions sales & events
• Initiating changes/improvement suggestions.

• Ensure that the standard of administration and procedures in store are met.
• Ensure that the responsible persons are following proper procedures when handling all store cash. Check and verify these documents daily.
• Manage controllable expenses as this directly affects the profitability of the branch.
• Reporting to Area Manager

• Assign employees to specific duties, by way of their JD, To Do Lists, Plans and Goals.
• Encourage, assist and train employees to become a motivated sales force
• Manage performance and development of staff.
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
• Determine when extra temporary staff is needed and recruit same.
• Dealing with recruitment staff
• Attending and facilitating staff meetings.

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to.
• Monitor security staff and make sure that they are alert and performing their duties to the maximum.
• Ensuring that Health and Safety standards are met.

• Apply Customer Service principles in a friendly and enthusiastic manner on a daily basis.
• Train staff in customer service
• Assist customers with enquires and complaints
• Continuously satisfy customer needs and attract clientele.

• Matric Certificate.
• NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.
• Valid Drivers License Code 8 unendorsed
• 2-5 years in relevant Sales/retail/operations environment as an Assistant Manager/ Manager

• Manage Profitability

• Planning and Budgeting

• Procurement, stock control and merchandising

• Maintain Stock variances

• Financial Management

• Customer Service

• Accountable for day-to-day operations

• Operational analysis

• People Management

• Legislative compliance and corporate governance

• To uphold and promote the company values and culture

Grade 12

Preferably a commerce bachelor's degree / or equivalent experience

Preferably Financial or Management diploma

5-10 years retail experience

Minimum of 3 years' in a junior-mid level management position

Previous industry related experience

Financial acumen

Inwards and Outwards Logistics/Procurement skills

Merchandising principles

Preferably have knowledge of Occupational Health and Safety Act

Date: 18 September 2025

Post: Store Manager

Branch: Lusikisiki

Job description

We are a clothing retail company based in Port Shepstone. Our branches are situated in the Eastern Cape and South Coast area. The successful candidate will lead and motivate our dynamic team in a fast-paced and performance-driven sales environment, to ensure that we create the ultimate shopping experience.

Responsibilities

· Overseeing the daily store operations

· Responsible for the profitability and sales maximisation

· Accuracy and efficiency in the execution of administration

· Effective management of stock control

· Maintaining excellent store standards and ongoing enhancement of visual merchandising

· Ensuring the minimization of shrinkage by promoting a healthy store culture, following security measures and cash handling procedures.

· Management and implementation of all company standard operating procedures

· Overseeing the daily store operations

· Drive high levels of customer satisfaction

· Maintaining staff discipline

Requirements for Application

· Current CV with contactable references

· Matric certificate

· ID Copy

· 2-3 years of clothing retail management experience

• Retail management qualification will be advantageous

· Excellent communication and interpersonal skills

• Numeracy and accuracy skills

· Strong sense of responsibility and reliability

· Organisation and time management skills

· Good leadership skills

· Ability to work independently and effectively as part of a team

Job Type: Full-time

Pay: R108 000,00 - R132 000,00 per year

Education:

• High School (matric) (Preferred)

Experience:

• Retail Management: 3 years (Preferred)

Location:

• Mount Frere, Eastern Cape (Preferred)

Work Location: In person

About the Role

We are looking for an experienced and motivated Retail Store Manager to lead our apparel and footwear store in Mthatha. The ideal candidate will have strong leadership skills, a passion for retail, and the ability to drive sales while ensuring excellent customer service and smooth store operations.

Key Responsibilities

Oversee daily store operations, including housekeeping, merchandising, and visual displays.

Deliver excellent customer service to ensure a positive shopping experience.

Drive sales performance and achieve store targets.

Handle administration, reporting, and store documentation.

Manage stock levels, replenishment, and shrinkage control.

Ensure store security and protect company assets.

Lead, train, and motivate staff to achieve performance goals.

Minimum Requirements

Education: Matric (Grade 12)

Experience: 3–5 years in a Retail Store Manager role (preferably in Apparel & Footwear).

Proven track record in sales management and staff supervision.

Strong knowledge of retail operations and customer service excellence.

Core Competencies

Strong leadership and management skills

Excellent communication and interpersonal skills

High energy, enthusiasm, and resilience

Target and performance-driven

Trader mindset with strong problem-solving ability

Why Join Us?

Be part of a growing retail brand with opportunities for career growth.

Competitive package with performance-driven culture.

Immediate start available.

If you are a results-driven retail professional with a passion for fashion and customer service, apply now to lead our Mthatha store

All applications to be submitted to :

Job Types: Full-time, Permanent

Pay: R12 500,00 per month

Work Location: In person

2025/09/19

Reference Number

Description

• Manage Profitability

• Planning and Budgeting

• Procurement, stock control and merchandising

• Maintain Stock variances

• Financial Management

• Customer Service

• Accountable for day-to-day operations

• Operational analysis

• People Management

• Legislative compliance and corporate governance

• To uphold and promote the company values and culture

Requirements

Grade 12

Preferably a commerce bachelor's degree / or equivalent experience

Preferably Financial or Management diploma

5-10 years retail experience

Minimum of 3 years' in a junior-mid level management position

Previous industry related experience

Financial acumen

Inwards and Outwards Logistics/Procurement skills

Merchandising principles

Preferably have knowledge of Occupational Health and Safety Act

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Mthatha

Key Responsibilities

· Oversee finance and security at the store

· Customer service and marketing

· Adhering to the store appearance

· Fleet/asset management

· Administration and stock control

· Stakeholder Relations

· Employee Engagement, Development & Team Management

· Systems Operations and Maintenance

Qualifications and Requirements

· Matric (grade 12)

· Driver's license mandatory (own transport)

Skills and Experience

· Computer literate

· Knowledge of Arch (retail system) and MI9 (advantageous)

· Over 5 years' experience managing a FMCG goods retail store

Characteristics Required:

· Good communicator

· Takes ownership and responsibility

· Able to motivates others

· Displays a systematic approach to tasks

· Compliant with policies and procedures

· Excellent attention to detail

· Able to problem solve and solutions orientated

· Results driven

· Ability to manage people (staff compliment of 20+)

· Diligent about security measures

The store manager will manage:

· Admin Team Leader

· Telesales Team Leader

· Retail Team Leader

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Newton Park, Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Experience:

• Retail Management: 5 years (Required)

License/Certification:

• Driver's Licence (Code 8) (Required)

Work Location: In person

The purpose of this position is to have a successful individual that will be responsible for managing an individual store through execution of the marketing and operations plans. Who will co-ordinate specific marketing, administrative, logistics, HR, sales, and operations sequences and attends to the general applications and interventions associated with the functionality within the store.

KEY RESPONSIBILITIES:

Asset Management

• Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.

• Co-ordination of maintenance and repair services

• Protect and secure all company assets in the store

Stock Control

• Responsible for all stock and will be held accountable for all overages and shortages

• Prepare requisitions to replenish stock

• Identify and report on slow selling items

• Conduct stock takes and manage shrinkage within company requirements.

Merchandising

• Manage the quality and quantity aspects of the merchandise assortments.

• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.

• Identify new ways of promoting merchandise.

• Ensure required housekeeping standards are always maintained.

Marketing and Sales

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.

• Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements.

• Actively participate in promotions

• Stay up to date with current advertising trends.

• Provide sales leadership to staff.

• Stay current with products, marketing, and pricing of area retailers with similar products.

• Achieve and exceed store sales targets.

• Organizing special promotions sales and events

• Initiating changes/improvement suggestions

Administration and Cash

• Ensure that the standard of administration and procedures in store are met

• Ensure that the responsible persons are following proper procedures when handling all store cash.

• Check and verify these documents daily.

• Manage controllable expenses as this directly affects the profitability of the branch.

• Reporting daily figures to Area Manager

Security / Risk

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to

• Monitor security staff and make sure that they are alert and performing their duties to the maximum

• Ensuring that Health & Safety standards are met

• Attend to alarm call outs

Customer Services

• Train staff in customer service

• Assist customers with enquiries and complaints

• Apply Customer Service principles in a friendly and enthusiastic manner daily

• Continuously satisfy customer needs and attract clientele

People Management

• Assign employees to specific duties, by way of their job description, tasking plans and goals

• Encourage, assist, and train employees to become a motivated workforce driving sales

• Manage performance and development of staff

• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary

• Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes

• Manage time and attendance of staff

• Conduct staff meetings

MINIMUM REQUIREMENTS:

• (You must be able to answer "YES" to all requirements listed below)

• Matric Certificate.

• NQF 5/6 Certificate or Diploma in Retail/Business Management preferable.

• Valid Driver's License – Code 8 unendorsed

• 2-5 years in relevant Sales/retail/operations environment as an

• Assistant Manager/ Manager

COMPETENCIES

• Analytical Thinking

• Coaching & Developing Others

• Customer Insight & Focus

• Decision making

• Performance focus

• Problem Solving

• Team Leadership

UNDERTAKING

• Criminal / Credit Check

• Qualification verification

• Computer and Psychometric assessments where required

• First Aid / Firefighting training

If you believe that you qualify and are looking for a challenging career requiring unquestionable commitment and passion, and wish to apply, please upload your CV + motivational letter on the Website/Indeed/Ditto by no later than 12 September 2025.

If you have not been contacted one (1) week from the closing date, please consider your application unsuccessful.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Job Type: Permanent

Work Location: In person