National Customer Service Trainer

Pretoria, Gauteng Green Marble Recruitment Consultants

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Are you a seasoned training and development expert with 5+ years’ experience at a senior level, ready to elevate service teams to new heights?
We’re looking for someone who thrives on creating impactful training programmes, energising large groups, and driving real skills development.
If you’re a natural communicator with high emotional intelligence and a passion for empowering others — this is your moment to lead.

Minimum Requirement

  • 5-10 years in a Senior Training Capacity.
  • Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
  • Well-written training materials in above-average English language skills
  • Background in teaching and facilitation to large groups.
  • Skills development
  • Knowledge of EE submissions and all training and skills-related legislation.
  • Budgeting and cost analysis for the whole department.
  • Customer Relationship Management and HR Management qualification or related.
  • Excellent communicator, resourceful, and passionate.
  • High emotional intelligence and empathy skills.
Responsibilities
  • Resolve all training requirements for various customer operations.
  • Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
  • Provide optimal level of customer service to all customers.
  • Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
  • Coordinate with various employees and provide feedback to all stakeholders.
  • Maintain high-level knowledge of products and services.
  • Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
  • Provide training to all operations teams as per requirement.
  • Maintain records of all associated training materials and manuals.
  • Provide technical support to all recruits and provide training on all human resources related to the job.
  • Monitor all client issues and provide training to resolve all service-related queries.
  • Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
  • Provide support to all national and regional training programs.
  • Participate in various team and store meetings.
  • Managing a national service team.
  • Driving consistency across the country.
  • Implementing incentive drives.
  • Driving company culture.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Sales Executive – Financial Services

Centurion, Gauteng Stonebridge HR Solutions

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Our client, whom is a well-established financial services firm in Pretoria / Centurion is seeking a passionate and goal-oriented Sales Executive to join their dynamic team. In this role, you will play a key part in driving business growth by connecting clients with tailored financial solutions. This is an exciting opportunity for individuals who thrive in a fast-paced, target-driven environment and are eager to build a successful career in the Financial Services industry.

What You’ll Do :

  • Client Engagement : Build strong relationships with prospective and existing clients, understanding their needs and offering suitable financial solutions.
  • Generate Leads : Identify and pursue new business opportunities through networking and referrals.
  • Market Research : Stay informed about industry trends and competitor offerings to effectively position the solutions in the market.
  • Presentations & Proposals : Deliver compelling presentations and create customized proposals to close sales deals.
  • Pipeline Management : Maintain an organized sales pipeline using CRM tools, ensuring consistent follow-up and relationship management.

What They’re Looking For :

  • Proven experience in sales, business development, or client relationship management (experience in financial services is a plus).
  • Strong negotiation, communication, and interpersonal skills.
  • A target-driven mindset with a passion for exceeding goals.
  • Ability to understand and present complex financial terms in a simple, engaging manner.
  • Self-motivated with strong organizational and time-management skills.
  • Minimum Requirements :

  • Matric (Bachelor’s degree in Business, Finance, or a related field is advantageous).
  • Valid driver’s license and own reliable vehicle.
  • 1 – 2 years’ experience in corporate environment is a plus.
  • Bilingual – English and Afrikaans are a plus
  • What They Offer :

  • Competitive salary.
  • Initial and ongoing sales and product training to support your career growth.
  • Exciting incentives and rewards for top performers.
  • Opportunities for advancement within a growing company.
  • A supportive and energetic team environment.
  • Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Deputy Financial Services Providers

    Pretoria, Gauteng Tipp Focus Holdings

    Posted 18 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Purpose of the Job:

    The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner. Applications are sought from dynamic, experienced leaders with proven experience in the financial sector and a track record of effective team management and results-driven leadership at the executive or senior management level. The candidate should be experienced in financial sector regulatory issues, adjudication and interpretation of laws, alternative dispute resolution, and the promotion of the fair treatment of financial customers. The person must also have extensive experience operating at the executive management level. It will be an advantage if the candidate has international knowledge or experience in financial regulation or supervision and proven management experience at an executive level. The Office of the FAIS is committed to ensuring the integrity of the South African financial services industry, working in the interests of financial customers, and supporting balanced and sustainable economic growth in the country. Where specific financial sector laws such as the Financial Sector Regulation Act and the FAIS Act have not fully ensured consumer protection and fair treatment, the Office of the FAIS, along with other industry schemes, plays a pivotal role in adjudicating consumer complaints arising from their treatment by financial services providers.

    Some key outputs include:

    1. Working closely with the relevant department responsible for the day-to-day management and administration of the Office, including ensuring adequate skills and resources to meet its mandate and objectives.
    2. Drafting and issuing determinations.
    3. Leading, coaching, inspiring, and mentoring senior members of the technical team to provide excellent service, achieve business goals, and build team capacity for the future.
    4. Monitoring the achievement of fair customer outcomes in the financial services sector and taking steps to mitigate conduct risks and abusive market practices.
    5. Handling complaints resolution.

    Desired Skills:

    • Fit and proper
    • Conflict Management
    • Conciliation and arbitration skills
    • Fairness and impartiality
    • Diplomacy
    • Strategic Capability and Leadership skills
    • Sound judgment
    • Advanced problem-solving

    Desired Work Experience:

    • 5 to 10 years

    Desired Qualification Level:

    • Degree

    About The Employer:

    Qualifications and experience required:

    • Matric.
    • A relevant postgraduate degree in law (NQF Level 8) recognised by SAQA.
    • Attorney, Advocate, or an ex-judge.
    • A minimum of 10 years of relevant financial sector and senior management experience, preferably with some exposure to financial consumer protection, adjudication, and interpretation of law, and exposure to alternative dispute resolution approaches.
    • Thorough knowledge of financial sector laws, particularly the FAIS Act and its subordinate legislation.

    Technical competencies required include, but are not limited to:

    • General management experience
    • Strategic planning and leadership
    • A deep understanding of the financial sector and the role, purpose, and functioning of a financial sector regulator, especially one that deals with dispute resolution.

    Behavioral competencies include, but are not limited to:

    • Fit and proper
    • Conflict management
    • Mediation, conciliation, and arbitration skills
    • Fairness and impartiality
    • Honesty and integrity
    • Professionalism
    • Fairness
    • Diplomacy
    • Strategic capability and leadership skills; negotiation skills
    • Sound judgment
    • Advanced problem-solving, planning, and facilitation abilities
    • Proven leadership ability with a focus on enabling staff to achieve results
    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Sales Executive – Financial Services

    Centurion, Gauteng Stonebridge HR Solutions

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    What You’l Do:
    • Client Engagement: Build strong relationships with prospective and existing clients, understanding their needs and offering suitable financial solutions.
    • Generate Leads: Identify and pursue new business opportunities through networking and referrals.
    • Market Research: Stay informed about industry trends and competitor offerings to effectively position the solutions in the market.
    • Presentations & Proposals: Deliver compelling presentations and create customized proposals to close sales deals.
    • Pipeline Management: Maintain an organized sales pipeline using CRM tools, ensuring consistent follow-up and relationship management.
    What Theyâ€re Looking For:
    • Proven experience in sales, business development, or client relationship management (experience in financial services is a plus).
    • Strong negotiation, communication, and interpersonal skills.
    • A target-driven mindset with a passion for exceeding goals.
    • Ability to understand and present complex financial terms in a simple, engaging manner.
    • Self-motivated with strong organizational and time-management skills.
    Minimum Requirements:
    • Matric (Bachelor†degree in Business, Finance, or a related field is advantageous).
    • Valid driver†license and own reliable vehicle.
    • 1 †2 years†experience in corporate environment is a plus.
    • Bilingual †English and Afrikaans are a plus
    What They Offer:
    • Competitive salary.
    • Initial and ongoing sales and product training to support your career growth.
    • Exciting incentives and rewards for top performers.
    • Opportunities for advancement within a growing company.
    • A supportive and energetic team environment.

    Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful. 
    This advertiser has chosen not to accept applicants from your region.

    Sector Specialist: Financial Services & Inclusion

    Pretoria, Gauteng Fempower

    Posted 10 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    A leading institutional investment manager, entrusted with managing over R3 trillion in assets, is looking to appoint a Sector Specialist to join its Research & Innovation Division .

    This role is a unique opportunity for a seasoned financial services expert to sit at the intersection of sector research and impactful investing — guiding both listed and unlisted investment strategies across banking, insurance, asset management, fintech, and financial inclusion.

    Who we're looking for:

    You're a strategic thinker with deep sector knowledge of South Africa's (and Africa’s) financial ecosystem. You’ve covered financial services independently, with 5–8+ years’ experience in investment research, strategy, or asset management. You know how to turn insight into investable ideas — and you're driven by purpose, long-term value creation, and meaningful economic impact.

    What you'll do:

    • Deliver proprietary, forward-looking sector research to guide investment teams

    • Generate actionable insights across financial services and financial inclusion

    • Assess evolving macroeconomic trends and translate them into sector strategy

    • Support both listed and unlisted deal teams with market intelligence and risk/opportunity analysis

    • Contribute to valuations, due diligence, investment committee discussions, and origination efforts

    • Stay plugged into global and local sector developments, presenting your views to executive leadership

    Requirements:

    • Postgraduate degree in Finance, Commerce, or Economics (CFA/MBA is an advantage)

    • Strong experience in sector research or financial analysis (including private markets exposure)

    • Advanced modelling skills and solid understanding of valuation principles

    • Exposure to investment decision-making environments

    • RE5 certificate or willingness to obtain it within 6 months

    Ideal profile:

    • Independent and intellectually curious

    • Adept at synthesising complex information

    • Confident communicator and presenter

    • Resilient, collaborative, and performance-focused

    This role sits at the heart of economic transformation, enabling capital deployment into sectors that shape the future of South Africa’s economy.

    Apply now to be considered for this high-impact opportunity.

    This advertiser has chosen not to accept applicants from your region.

    Sales Executive – Financial Services

    Centurion, Gauteng Stonebridge HR Solutions

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Wat You’l Do: Client Engagement: Build strong relationships with prospective and existing clients, understanding their needs and offering suitable financial solutions. Generate Leads: Identify and pursue new business opportunities through networking and referrals. Market Research: Stay informed about industry trends and competitor offerings to effectively position the solutions in the market. Presentations & Proposals: Deliver compelling presentations and create customized proposals to close sales deals. Pipeline Management: Maintain an organized sales pipeline using CRM tools, ensuring consistent follow-up and relationship management. What Theyâ€re Looking For: Proven experience in sales, business development, or client relationship management (experience in financial services is a plus). Strong negotiation, communication, and interpersonal skills. A target-driven mindset with a passion for exceeding goals. Ability to understand and present complex financial terms in a simple, engaging manner. Self-motivated with strong organizational and time-management skills. Minimum Requirements: Matric (Bachelor†degree in Business, Finance, or a related field is advantageous). Valid driver†license and own reliable vehicle. 1 †2 years†experience in corporate environment is a plus. Bilingual †English and Afrikaans are a plus What They Offer: Competitive salary. Initial and ongoing sales and product training to support your career growth. Exciting incentives and rewards for top performers. Opportunities for advancement within a growing company. A supportive and energetic team environment. Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.Â
    This advertiser has chosen not to accept applicants from your region.

    Specialist : Advertising Financial Services and Member Rewards (Centurion)

    Centurion, Gauteng AVBOB South Africa

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job title : Specialist : Advertising Financial Services and Member Rewards (Centurion)

    Job Location : Gauteng, Centurion Deadline : August 16, 2025 Quick Recommended Links

    • Jobs by Location
    • Job by industries

    StartFragment

    Description

  • We are looking for an organised and self motivated Specialist : Advertising Financial Services and Member Rewards to implement and maintain brand policies and strategies in Financial Services and Member Rewards and to manage the planning and execution of the approved advertising implementation plans as well as adhoc campaign strategies.
  • In this vital role, you will be required to support the Financial Services and Member Rewards business divisions and plans through the establishment of campaigns and solutions that answers the objectives defined by them as well as provide stakeholder liaison services focused on maintaining and enhancing the company's image and reputation.
  • To provide stakeholder liaison services focused on maintaining and enhancing the company's image and reputation.
  • You will be working for a well-established company with strong values.
  • In exchange for your services, you will receive a competitive compensation package.
  • You will be joining an organisation that values employee development and rewards excellent performance.
  • YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING :

  • Co-ordinate the activities required for the formulation of the Financial Services and Member Rewards Divisions and contribute toward the formulation of the implementation plans that support the achievement of the advertising objectives.
  • Coordinate and manage the successful implementation of the approved advertising activities that underpin the objectives of the brand and advertising strategy and deliver this for the Financial Services and Member Rewards Divisions.
  • Guide internal and external stakeholders to ensure that their activities support the Financial Services and Member Rewards Divisions overall and advertising objectives.
  • Contribute toward the development of the department's operational work plan.
  • Collaborate with the Brand and Advertising teams to ensure consistency across all advertising materials.
  • Develop detailed advertising briefs for internal teams and external agencies.
  • Oversee the creation of ad content, ensuring all materials align with corporate identity (CI), visual language and brand guidelines.
  • Coordinate with media buyers to secure ad placements in key channels.
  • Manage relationships with advertising agencies, to reach project deadlines and ensure that deliverables are met.
  • Track and analyze campaign performance, providing regular reports on ROI, engagement, and effectiveness.
  • Use insights from the post campaigns presented by the various agencies and tools such as Google Analytics, social media metrics, and other tracking tools using within the Advertising and Brand Management Department to optimize campaigns.
  • Recommend adjustments to improve campaign reach, audience engagement, and conversion rates.
  • Develop and manage the advertising budget for the Financial Service and Member Rewards Divisions, ensuring cost-effective ad spend and reinvesting any savings made.
  • Reporting back to the Financial Service and Member Rewards Divisions on any queries regarding Invoices received.
  • Checking the invoices from the various vendors and passing them through to Financial Services and Member Rewards Divisions for invoice processing and vendor payments related to advertising projects.
  • Ensure all advertising materials adhere to regulatory guidelines (e.g., FSCA, POPIA, TCF and the DMASA) and corporate policies.
  • Maintain an organised repository of all advertising assets for reference and compliance purposes.
  • Provide advertising advisory services as well as advertising implementation support services to Financial Services and Member rewards Divisions.
  • Work closely with all the external stakeholders to align advertising efforts in keeping with the CI, visual language and AVBOB Brand strategy.Provide advertising support and guidance to regional and branch teams when rolling out Financial Services and Member Rewards initiatives.
  • Requirements

  • Marketing and Sales Degree / Diploma or related field.
  • 5 years’ experience and advertising, Media Planning and external communication.
  • Proven track record of developing and executing successful advertising campaigns.
  • Microsoft Office.TTL and Digital production experience.Digital and Social media understanding.
  • Strong Understanding of advertising principles, Media buying and campaign management.
  • Proficiency in TTL and Digital Advertising.
  • Experience in working with creative teams, multiple agencies and media houses.
  • Excellent briefing, proofreading and creative judgement skills.
  • Strong analytical skills to measure and optimise campaigns
  • Ability to manage multiple projects under tight deadlines.
  • Knowledge of Corporate identity management and brand governance.
  • EndFragment

  • Media / Advertising / Branding jobs
  • #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.
    Be The First To Know

    About the latest Standard bank Jobs in Pretoria !

    Regional Manager: Financial Planning Services (Insurance)

    Pretoria, Gauteng AtripleA

    Posted 18 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Regional Manager: Financial Planning Services

    Location: Menlyn

    Salary: R85 000 ctc p.m. (negotiable)

    Our client in the Insurance industry is looking for a Regional Manager: Financial Planning Services.

    Job Description:
    1. Develop and implement effective business sales strategies
    2. Provide input on sales policies and procedures
    3. Recruit Sales Managers that meet FAIS requirements
    4. Support Sales Managers and para planners
    5. Oversee sales team to meet production targets
    6. Implement and maintain sales strategic plan for the region, to ensure that the region meets its set targets, i.e., in terms of Annual Premium Income (API), policy count, and product mix
    7. Manage and maintain budget to meet sales targets
    8. Oversee recruitment, development, and maintenance of distribution channels
    9. Oversee the training and development of Sales Managers
    10. Provide guidance and advice to Sales Managers
    11. Conduct market research and develop marketing plans
    12. Develop a strategic plan to identify potentially new markets
    13. Focus on relationship management with various stakeholders
    14. Achievement of targets and oversee business retention at sales level
    15. Provide input in sales meetings
    16. Produce sales progress reports
    17. Market intelligence and reporting
    18. Prepare reports and presentations
    Qualifications:
    • Matric
    • Qualification recognized by FSB
    • RE Level 1: Representatives
    • RE Level 1: Key Individuals
    Experience:
    • 3-5 years management experience
    • 2 years project management
    • 5 years in the insurance industry
    • Para planning
    • 1-2 years experience in taxation estate planning
    • 1-2 years experience in collective investment schemes

    Must have a valid driver's license and own vehicle.

    Please send your CV and latest payslip to

    AtripleA Recruitment and Temps

    Posted 2024-12-14

    • A competitive financial package and compelling rewards
    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Financial Accountant - Corporate Services

    Pretoria, Gauteng Intercare Group

    Posted 2 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    ABOUT

    Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.Intercare Corporate Services situated in Menlyn, Pretoria seeks to recruit a Financial Accountant.The focus of this position is to apply accounting principles and procedures, determining and implementing accounting procedures and methods to ensure appropriate accounting control procedures.


    KEY
    DUTIES

    • Performing accounting function for the business including preparation & analysis of the monthly financial management reports.
    • Perform monthly expenses and balance sheet account reconciliation and analysis for review by the Financial Manager.
    • Maintain and substantiate financial transactions with a clear audit trail.
    • Approve creditors' payment information on the banking and accounting system & ensure compliance with internal controls.
    • Provide support to develop budgets, monitor budgets & savings.
    • Manage general ledger and subsidiary ledger reconciliations.
    • Analyse data & prepare financial reports.
    • Perform month-end and year-end accounts closure process.
    • Prepare annual financial statements.


    REQUIREMENTS

    • BCom Accounting degree or a Diploma in Accounting.
    • SAIPA registration would be advantageous.
    • Minimum one year's post article experience.
    • Advanced Excel Skills.
    • Experience in VAT & Payroll Returns & SARS query process.
    • Registration as a tax practitioner will be advantageous.
    • Intercompany experience with recharges advantageous.


    If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

    All applications can be submitted on:

    If you are not contacted within 4 weeks of the closing date please regard your application as unsuccessful.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.
     

    Nearby Locations

    Other Jobs Near Me

    Industry

    1. request_quote Accounting
    2. work Administrative
    3. eco Agriculture Forestry
    4. smart_toy AI & Emerging Technologies
    5. school Apprenticeships & Trainee
    6. apartment Architecture
    7. palette Arts & Entertainment
    8. directions_car Automotive
    9. flight_takeoff Aviation
    10. account_balance Banking & Finance
    11. local_florist Beauty & Wellness
    12. restaurant Catering
    13. volunteer_activism Charity & Voluntary
    14. science Chemical Engineering
    15. child_friendly Childcare
    16. foundation Civil Engineering
    17. clean_hands Cleaning & Sanitation
    18. diversity_3 Community & Social Care
    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
    View All Standard Bank Jobs View All Jobs in Pretoria