9 Standard Bank jobs in Pretoria

Job title : IT Customer Service Co-ordinator

Job Location : Gauteng, Centurion Deadline : July 11, 2025 Quick Recommended Links

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Role Overview :

• We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure that our IT resources are efficiently scheduled, while also handling a range of administrative duties to support our department's smooth operation. You’ll be a key part of our IT team, ensuring that projects are completed on time and the right people are in the right place.

Key Responsibilities :

• Coordinate and schedule IT resources for various internal and external projects.
• Manage and maintain calendars, appointments, and project timelines.
• Assist with administrative tasks such as documentation, reporting, and procurement.
• Collaborate with IT and project teams to ensure effective resource allocation.
• Track and maintain inventory of IT assets and manage purchase orders.
• Support the IT department with ad-hoc tasks and ensure all systems run smoothly.
• Foster a culture of collaboration, problem-solving, and continuous improvement within the team.

Requirements :

• Proven experience in an administrative or scheduling role, ideally within an IT or technical environment.
• ITIL 4 Certification will be an advantage
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft 365 and other service desk tools.
• A proactive attitude and the ability to work independently.
• Strong problem-solving skills and the ability to think on your feet.

What We Offer :

• A dynamic and innovative working environment where your contributions matter.
• Opportunities for professional growth and development.
• A supportive and collaborative team culture focused on helping each other and the community.

• Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
• 5+ years experience in national training, customer experience, or service excellence roles
• Lead, inspire, and manage a national team of 8 training and service professionals
• Align team objectives with business strategy and EXCO directives
• Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
• Foster collaboration between regional trainers, managers, and support teams to ensure consistency
• Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
• Conduct gap analyses to identify training needs and implement new programs
• Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
• Provide coaching support for managers and leaders to reinforce service standards
• Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
• Lead the national complaints and customer feedback program, ensuring timely resolution
• Identify trends and design training or service improvements to address recurring issues
• Develop service recovery strategies that build loyalty and protect brand reputation
• Promote a customer-first culture that permeates every store
• Partner with cross-functional teams to create and deliver customer experience initiatives
• Implement service audits and mystery shopper programs to monitor quality
• Launch reward and recognition programs tied to service excellence KPIs
• Benchmark against global service standards to drive continuous improvement
• Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
• Present insights, gap analyses, and improvement recommendations at board level
• Manage the national service training budget and ensure cost-effective implementation
• Ensure consistent rollout of training and service initiatives nationwide

• Client Engagement: Build strong relationships with prospective and existing clients, understanding their needs and offering suitable financial solutions.
• Generate Leads: Identify and pursue new business opportunities through networking and referrals.
• Market Research: Stay informed about industry trends and competitor offerings to effectively position the solutions in the market.
• Presentations & Proposals: Deliver compelling presentations and create customized proposals to close sales deals.
• Pipeline Management: Maintain an organized sales pipeline using CRM tools, ensuring consistent follow-up and relationship management.

• Proven experience in sales, business development, or client relationship management (experience in financial services is a plus).
• Strong negotiation, communication, and interpersonal skills.
• A target-driven mindset with a passion for exceeding goals.
• Ability to understand and present complex financial terms in a simple, engaging manner.
• Self-motivated with strong organizational and time-management skills.

• Matric (Bachelor†degree in Business, Finance, or a related field is advantageous).
• Valid driver†license and own reliable vehicle.
• 1 †2 years†experience in corporate environment is a plus.
• Bilingual †English and Afrikaans are a plus

• Competitive salary.
• Initial and ongoing sales and product training to support your career growth.
• Exciting incentives and rewards for top performers.
• Opportunities for advancement within a growing company.
• A supportive and energetic team environment.