4 Standard Bank jobs in Bloemfontein
Customer Service Manager Work From Home
Posted 21 days ago
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Job Description
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
Customer Service Manager - UK Company. (Work From Home)
Posted 21 days ago
Job Viewed
Job Description
As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.
Duties & ResponsibilitiesKey Responsibilities:
- Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
- Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
- Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
- Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
- Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
- Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
- Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
- Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Requirements:
- Animal Lover: Must love animals.
- Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
- Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
- Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
- Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
- Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
- Customer-Centric: A strong commitment to delivering outstanding customer service.
Property Finance Sales Consultant (Financial Services) - Bloemfontein Annual Cost to Company
Posted 27 days ago
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Job Description
Location: Bloemfontein, Free State
A leading financial services firm is expanding their team and wishes to hire an experienced Property Finance Consultant.
Duties & ResponsibilitiesAs an experienced Property Finance Consultant, you will be responsible for actively prospecting potential home loan clients through lead providers (agents and originators) and through personal marketing and people engagement opportunities. You will use the appropriate needs analysis based selling techniques to either switch clients from other financial institutions or offer them new home finance packages that are tailor-made and accompanied by the firm’s exceptional service.
Key Responsibilities:
- Source potential clients.
- Identify needs.
- Match relevant product package to relevant need.
- Explain the LOA (Final Grant) and close the deal.
- Maintain customer contact and follow-up.
- Applications capture and file construction.
Qualifications and Experience:
- Minimum of 3 years in external sales/hunting sales, Financial Sales/Home loan sales/Property Sales experience required.
- Stable career track record is essential.
- Must have a clear credit and criminal record.
- Minimum 2 years proven track record in an external sales/hunting sales environment (sales leagues/rankings; records, and achievements).
- Must have operated in an environment that requires proactive prospecting (a hunter) and have worked in a pressurized sales environment.
- Exceptionally strong admin skill set.
- Own reliable transport is essential.
If you meet all the requirements specified above and are interested in furthering the process, kindly contact Patricia Jacobs by sending your detailed CV to
Package & Remuneration- Medical Aid
- Performance Bonus
- Provident Fund
- Commission
Property finance sales consultant (financial services) - bloemfontein annual cost to company
Posted 1 day ago
Job Viewed
Job Description
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