4 Specialized Technical Roles jobs in Wellington

FULL TIME

28 AUG 2025

ZA - BRACKENFELL

Overview .

JBT Marel has an opportunity for a Technical Support Engineer to join our team based in Cape Town, South Africa.

The Opportunity .

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain 'as-built' diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Technical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Marel Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT Marel .

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Title:
Technical Support Consultant (Cape Town)

Location:
Cape Town (Hout Bay)

Department
: Technical Support

Reporting to
: Operations Manager

Company Description

is a cloud-based ecommerce software technology firm that empowers wholesalers, distributors, manufacturers and retailers to manage their products online. Our B2B and B2C ecommerce solutions integrate various accounting/ERP packages such as SAP, SYSPRO and Sage, connecting seamlessly with ecommerce channels such as WooCommerce, Shopify and Magento, as well as marketplaces including Takealot and Amazon. Additionally, we offer our own B2B trade store, enabling clients to synchronise inventory and orders effectively.

The Role

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Key Responsibilities:

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests

Your Skills and Experience

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system

Additional qualifications:

• A good understanding of the supply chain
• Working knowledge of any mainstream accounting ERP software
• Experience with eCommerce.
• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles

What we offer:

• Competitive salary.
• Opportunity to work with a passionate team in a fast-paced, high-growth environment.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

If you are interested in this opportunity, please send your CV along with your current and expected salary. Please note that only shortlisted candidates will be contacted.

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.