334 Service Support jobs in South Africa
Service Advisor - Tools and Machinery - Centurion
Job Viewed
Job Description
We are thrilled to announce a new opening for ahighly skilledService Advisor for our Centurion, Pretoria branch , to join our team!
About the Position
We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.The Company encourages all designated groups to apply.
Technical knowledge of Tools and Machinery would be an advantage.
- Wide range of Power Tools, Welding Machines, compressors.
- Small Machinery i.e. Petrol & Diesel Engines, Generators
Job requirements:
- Consult with Repairs Technicians regarding necessary repairs and possible alternatives
- Use knowledge of products and services to provide information about available parts and service options
- Answer questions about service outcomes, schedule and book appointments
- Provide customers with information and advice on warranty protections and cost savings
- Manage and oversee the Repairs division workflow and schedule
- Call customers to advise them on pick-up times
- Maintain positive customer relationships to ensure repeat business
Desired Skills
- Technical
- Must be able to communicate with customers at all levels.
- Must be detailed orientated
- Must be able to read and write English
- Must be highly motivated and be able to liaise with customers
- Knowledge of mechanical systems
Desired Work Experience
- Proven work experience as a Service Advisor or similar role
- Strong understanding of Repairs and Maintenance of tools and machinery
- Salary: Negotiable with Benefits available.
- Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.
About The Employer
Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long – term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.
Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.
To apply
If you meet the requirements of this position please complete the form below, or submit your CV on our website and click on the link "Careers"The Company encourages all designated groups to apply.
Should you not receive feedback within two weeks of your application, please consider your application unsuccessful.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Service - Support Consultant
Posted 3 days ago
Job Viewed
Job Description
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town,LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
As a Properties Support Consultant , you will be the backbone of our Properties team, providing top-notch assistance to our growing network of hosts. In a fast-paced, target-driven environment, you'll be responsible for maintaining positive relationships, ensuring that our hosts are equipped with the right tools and knowledge to succeed on our accommodation bookings platform.
The ideal candidate is someone who possesses excellent communication skills, a customer-centric mindset, and a strong understanding of property management. If you have a passion for helping others and a desire to make an impactful contribution to our team, we encourage you to apply!
Responsibilities- Act as the primary point of contact for 33,000+ properties, addressing their queries and providing expert guidance, ensuring smooth operations and an exceptional experience.
- Maintain up-to-date knowledge of LekkeSlaap’s products and policies to support property owners effectively.
- Provide training and resources to property owners on how to manage their listings efficiently, including uploading and updating information on their profiles.
- Collaborate with the Sales and Marketing teams to promote new opportunities and enhance property visibility.
- Problem-solve issues and challenges that property owners may encounter, ensuring timely resolution.
- Ensure completion of tasks, projects, and targets with efficiency and professionalism.
- Build strong relationships with hosts and internal teams.
- Achieve performance targets while maintaining high customer satisfaction.
- Document and track all interactions with property owners in the system for continual service improvement.
- Monitor host performance and provide feedback and insights to assist in improving services and processes.
- Participate in ongoing training sessions to remain informed on industry trends and best practices.
- Experience in customer service is preferred.
- Strong understanding of the accommodation and hospitality industry.
- Excellent communication skills (both verbal and written) in Afrikaans and English.
- Proven ability to build and maintain relationships with diverse stakeholders.
- Strong analytical and problem-solving abilities with a focus on customer satisfaction.
- Experience with CRM systems and software tools is advantageous.
- Detail-oriented with excellent organisational skills to manage multiple inquiries efficiently.
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence.
- Adaptability to a fast-paced environment and willingness to learn and grow.
- Positive attitude and strong work ethic; dedication to exceeding customer expectations.
- Reliable transportation for attending on-site matters as required.
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
English Customer Service Support
Posted 15 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Spanish Customer Service Support
Posted 15 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Italian Customer Service Support
Posted 15 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Dutch Customer Service Support
Posted 15 days ago
Job Viewed
Job Description
German Customer Service Support
Posted 15 days ago
Job Viewed
Job Description
Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Help Desk Consultant
Posted 3 days ago
Job Viewed
Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.
Responsibilities- Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
- Have a basic understanding of hardware and software troubleshooting.
- Communicate effectively both in writing and verbally.
- Punctual, reliable, and a team player.
- Performs well under pressure and enjoys problem-solving.
- IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.
Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.
This is a great opportunity to kick start your career at Spinnaker Software.
#J-18808-LjbffrBe The First To Know
About the latest Service support Jobs in South Africa !
Help Desk Consultant
Posted 3 days ago
Job Viewed
Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.
As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.
This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!
Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.
This is a great opportunity to kick start your career at Spinnaker Software.
Help Desk Support Randburg
Posted 5 days ago
Job Viewed
Job Description
Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Project Engineer (Service & Support) Northern Cape
Posted 3 days ago
Job Viewed
Job Description
- To have a strong and broad high-level knowledge of the mining systems deployed.
- To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Project Engineers and other technical staff.
- To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
- To ensure that the deployment of systems and products is carried out as efficiently as possible.
KEY RESPONSIBILITIES
- Actively work on product / project deployment of complex mining Fatigue Management solutions in a hands-on manner
- Support and maintain software.
- Deliver bespoke customization as required.
- Troubleshoot system issues.
- Own and implement customer system configurations.
- Implement system customizations using scripting tools.
- Undertake complex problem solving involving multiple integrated systems.
- To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites.
- Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting teams representative.
- Maintain technical knowledge of the current and upcoming product offerings.
- Maintain knowledge of current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships.
- Regular reporting of current project issues, including updates on status and resolution methods
- Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
- Work collaboratively with the sales team in a pre-sales capacity (e.g. attending / leading technical presentations)
- Representing the company in a helpful, professional and courteous manner at all times
- Maintain, enhance and adhere to company documentation and reporting standards, systems and processes.
- Compliance with the company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself / herself and the safety of others.
- Other duties as required from time to time.
SKILLS AND EXPERIENCE (Mining)
- Strong prioritizing and time management skills
- Well-developed communication skills, both verbal and written
- Ability to form strong relationships with customers and represent the company professionally.
- Ability to set and meet the team and individual goals and deadlines.
- Ability to resolve technical and complex issues.
- Ability to rapidly grasp technical solutions, concepts and products.
- Maintaining and supporting Linux / Unix environments
- Developing or supporting open-source software
- Setup and support of relational databases
- The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.
KEY BEHAVIOUR
- Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations.
- Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise.
- Establish and maintain effective working relationships with managers, technicians and engineers.
- Continuously seek opportunities to improve the quality of the systems, installations, and support procedures
EDUCATION BACKGROUND
- Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical / Electronic), Computer Science, or a related field.
- 3 years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
- Fluency in English.
- Experience in Postgres, Sqlite, SQL Server, LINUX, LINUX shell scripting, Ubuntu,
- Previous experience working remote teams (Highly Desirable)
TRAVEL
- Travel (regionally and globally international) to client sites is a requirement of this role.