330 Service Support jobs in South Africa

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.

1. Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
2. Have a basic understanding of hardware and software troubleshooting.
3. Communicate effectively both in writing and verbally.

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.

Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

• To have a strong and broad high-level knowledge of the mining systems deployed.
• To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Project Engineers and other technical staff.
• To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
• To ensure that the deployment of systems and products is carried out as efficiently as possible.

KEY RESPONSIBILITIES

• Actively work on product / project deployment of complex mining Fatigue Management solutions in a hands-on manner
• Support and maintain software.
• Deliver bespoke customization as required.
• Troubleshoot system issues.
• Own and implement customer system configurations.
• Implement system customizations using scripting tools.
• Undertake complex problem solving involving multiple integrated systems.
• To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites.
• Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting teams representative.
• Maintain technical knowledge of the current and upcoming product offerings.
• Maintain knowledge of current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships.
• Regular reporting of current project issues, including updates on status and resolution methods
• Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
• Work collaboratively with the sales team in a pre-sales capacity (e.g. attending / leading technical presentations)
• Representing the company in a helpful, professional and courteous manner at all times
• Maintain, enhance and adhere to company documentation and reporting standards, systems and processes.
• Compliance with the company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself / herself and the safety of others.
• Other duties as required from time to time.

SKILLS AND EXPERIENCE (Mining)

• Strong prioritizing and time management skills
• Well-developed communication skills, both verbal and written
• Ability to form strong relationships with customers and represent the company professionally.
• Ability to set and meet the team and individual goals and deadlines.
• Ability to resolve technical and complex issues.
• Ability to rapidly grasp technical solutions, concepts and products.
• Maintaining and supporting Linux / Unix environments
• Developing or supporting open-source software
• Setup and support of relational databases
• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.

KEY BEHAVIOUR

• Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations.
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise.
• Establish and maintain effective working relationships with managers, technicians and engineers.
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

EDUCATION BACKGROUND

• Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical / Electronic), Computer Science, or a related field.
• 3 years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
• Fluency in English.
• Experience in Postgres, Sqlite, SQL Server, LINUX, LINUX shell scripting, Ubuntu,
• Previous experience working remote teams (Highly Desirable)

TRAVEL

• Travel (regionally and globally international) to client sites is a requirement of this role.