Technical Support Engineer

Heidelberg, Gauteng R900000 - R1200000 Y SAF Aerogroup

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Job Description

About The Job Technical Support Engineer
VACANCY: Technical Support Engineer
*COMPANY: Aero Support Force Africa (Pty) Ltd
REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)
LOCATION: Heidelberg
Are YOU a
detail-driven
problem solver with a passion for
aviation
? Join us as a
Technical Support Engineer *
, where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us?

  • Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
  • Gain hands-on experience with heavy maintenance operations and trend analysis.
  • Working alongside a dynamic, cross-functional team dedicated to safety, compliance, and operational excellence.
  • Advance your career with a company that values precision, innovation, and your professional growth.

Key Job Responsibilities

  • Research and Advisory: Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
  • Technical Enquiries and Claims: Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
  • Work Scope and Project Planning: Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
  • Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
  • Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
  • Manpower Planning: Assess and plan manpower requirements for maintenance projects, including heavy maintenance tasks like 500-hour inspections, ensuring optimal allocation of skilled personnel for all maintenance activities.
  • Tool and Equipment Management: Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
  • Production Planning and Management: Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
  • Deployment Support: Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
  • Technical Subscriptions and Data Management: Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
  • Compliance and Documentation: Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
  • Cross-Functional Support: Provide technical research and support to the Accountable Manager, Chief Engineer, manage implementation of modification, engaging with suppliers, design organizations and getting mod approval from SACAA.

Critical Requirements

  • Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
  • System Knowledge: High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
  • Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
  • Communication: Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
  • Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.
  • Independence: Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.

Qualifications And Experience
The following is essential for this position:

  • Qualified Aircraft Mechanic or Avionics Technician.
  • Licensed Aircraft Maintenance Engineer (preferred).
  • Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
  • Proficiency in production planning, resource management, and data analysis tools for trend reporting.
  • Minimum of 10 years experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.

Working Conditions

  • Office-based with frequent visits to maintenance facilities or deployment sites, particularly during heavy maintenance cycles.
  • May require flexibility to accommodate project deadlines or urgent maintenance needs, including those related to 500-hour inspections and trend remediation.

Are you ready to start building your future?
Join us and transform your potential into real success

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives

and Goals. Should you not receive a response within 2 weeks, please consider your application unsuccessful.

Applicants must submit their CV by
Friday, 11 July 2025
.
This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.

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Technical Support Consultant

Springs, Gauteng DotActiv (Pty) Ltd.

Posted today

Job Viewed

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Job Description

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

Responsibilities
  1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
  2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
  3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
  4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
  5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
  6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

About DotActiv

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Language
  • Any relevant IT certificates or qualifications would be advantageous.
  • Strong written and oral communication skills in English.
  • An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
Knowledge and Computer Skills
  • Knowledge of the principles of customer service in relation to software products.
  • DotActiv Enterprise software knowledge.
  • Computer packages & systems currently in use by the company.
  • Project management.
  • Customer coaching & support.
  • Competent use of job-specific in-house systems used by the company.
  • Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
  • Basic to Intermediate MS SQL or similar solution.
  • Problem-solving (Trouble-shooting).
  • Intermediate MS Operating Systems (Windows 10, 11, Server).
  • Ability to test software for bugs and feature readiness.
  • IIS/SSL Certificates.
Soft Skills

To thrive in this position, you will need to have the following soft skills:

  • Ability to patiently support, educate and assist customers.
  • Good oral & written communication skills.
  • Excellent client relationship skills (Quality client engagement).
  • High capacity to represent the brand.
  • Ability to multitask & remain attentive in an often-busy environment.
  • Be naturally calm and focused.
  • Be versatile if participation in other types of activity is required.
  • Team player (especially within a matrix project environment).
Character Traits
  • Empathetic
  • Able to deal with regular stress peaks
  • Curious
  • Positive and Upbeat
  • Technician/ Problem solver at heart
What you can expect from DotActiv

Here’s what you can expect from DotActiv as technical support:

  • You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
  • You’ll be working remotely and assisting customers remotely online.
  • Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
  • The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Technical Support Consultant

Brakpan, Gauteng DotActiv (Pty) Ltd.

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

Responsibilities
  1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
  2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
  3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
  4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
  5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
  6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

About DotActiv

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Language
  • Any relevant IT certificates or qualifications would be advantageous.
  • Strong written and oral communication skills in English.
  • An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
Knowledge and Computer Skills
  • Knowledge of the principles of customer service in relation to software products.
  • DotActiv Enterprise software knowledge.
  • Computer packages & systems currently in use by the company.
  • Project management.
  • Customer coaching & support.
  • Competent use of job-specific in-house systems used by the company.
  • Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
  • Basic to Intermediate MS SQL or similar solution.
  • Problem-solving (Trouble-shooting).
  • Intermediate MS Operating Systems (Windows 10, 11, Server).
  • Ability to test software for bugs and feature readiness.
  • IIS/SSL Certificates.
Soft Skills

To thrive in this position, you will need to have the following soft skills:

  • Ability to patiently support, educate and assist customers.
  • Good oral & written communication skills.
  • Excellent client relationship skills (Quality client engagement).
  • High capacity to represent the brand.
  • Ability to multitask & remain attentive in an often-busy environment.
  • Be naturally calm and focused.
  • Be versatile if participation in other types of activity is required.
  • Team player (especially within a matrix project environment).
Character Traits
  • Empathetic
  • Able to deal with regular stress peaks
  • Curious
  • Positive and Upbeat
  • Technician/ Problem solver at heart
What you can expect from DotActiv

Here’s what you can expect from DotActiv as technical support:

  • You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
  • You’ll be working remotely and assisting customers remotely online.
  • Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
  • The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Support

Heidelberg, Gauteng Jonsson Workwear

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

Responsibilities
  • Provide in-store exceptional customer service.
  • Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
  • Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
  • Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
  • Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
  • Carry out all required tasks efficiently, maintaining accuracy with urgency.
  • Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Heidelberg, Gauteng, South Africa

Heidelberg, Gauteng Jonsson Workwear

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer’s needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

  • Provide in-store exceptional customer service.
  • Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
  • Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
  • Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
  • Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
  • Carry out all required tasks efficiently, maintaining accuracy with urgency.
  • Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

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