19 Service Advisors jobs in Pretoria
Automotive Service Technician
Posted 6 days ago
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Job Description
Job DescriptionJob Description
The Ed Napleton Automotive Group is looking for our nextAutomotive Service Technician . This is an exciting opportunity in a growing, fast-paced industry. Located atNapleton Hyundai of Hazelwood , theAutomotive Service Technician will be responsible for vehicle repair and maintenance as assigned in accordance with dealer and factory standards. This position will build Customer loyalty by developing trust and ensuring confidence in Napleton through effectively diagnosing vehicles.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Top of market compensation plans
- Fair work distribution
- Organized special tools for higher production efficiency.
- Tool reimbursement/Tool Allowances
- Paid Training, Paid Manufacturer Certifications, Cross Training & Career Advancement
- Flexible scheduling options
- Medical, Dental, Vision, 401K, and additional benefits
- Paid Vacation and Sick Time
- Discounts on products, services, and vehicles
- Family Owned and Operated – 90+ years in business!
Job Responsibilities:
- Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
- Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
- Diagnosing the cause of any malfunction and perform repair.
- Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers
- Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate
- Keeps store management aware of mechanical repair problems as they occur
- Maintains an organized work area
- Other duties as assigned by management
Job Requirements:
- Automotive Service Technician experience
- ASE certification desirable
- Excellent customer service
- Strong communication skills
- Valid Driver’s License
- Willingness to undergo a background check and drug screen in accordance with local law/regulations
- 18+ years of or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws
#J-18808-LjbffrCustomer Service Consultant
Posted 5 days ago
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Overview
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers- Onsite Barista – Because life’s too short for bad coffee!
- Exciting Team Events – Work hard, play harder!
- Teambuilding Activities – Get to know your teammates beyond the screen!
- A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
- A Top-Notch Office Space – Where inspiration meets innovation.
Customer Service Consultant
Posted 7 days ago
Job Viewed
Job Description
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers- Onsite Barista - Because life’s too short for bad coffee!
- Exciting Team Events - Work hard, play harder!
- Teambuilding Activities - Get to know your teammates beyond the screen!
- A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
- A Top-Notch Office Space - Where inspiration meets innovation.
Customer Service Team Lead
Posted 5 days ago
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Job Description
Overview
Lead with Impact as Our Next Customer Service Team Lead
Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.
What You’ll Bring To The Table- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
Full-time, Monday to Friday | US PST Time Zone
Why Join TalentPop?- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
- Personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
Be the leader your team will look up to. Apply today and help us redefine customer service excellence!
Seniority level- Entry level
- Full-time
- Other
- IT Services and IT Consulting
Customer Service Experience Lead (Hospitality)
Posted 7 days ago
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Job Description
- Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
- 5+ years experience in national training, customer experience, or service excellence roles
- Lead, inspire, and manage a national team of 8 training and service professionals
- Align team objectives with business strategy and EXCO directives
- Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
- Foster collaboration between regional trainers, managers, and support teams to ensure consistency
- Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
- Conduct gap analyses to identify training needs and implement new programs
- Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
- Provide coaching support for managers and leaders to reinforce service standards
- Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
- Lead the national complaints and customer feedback program, ensuring timely resolution
- Identify trends and design training or service improvements to address recurring issues
- Develop service recovery strategies that build loyalty and protect brand reputation
- Promote a customer-first culture that permeates every store
- Partner with cross-functional teams to create and deliver customer experience initiatives
- Implement service audits and mystery shopper programs to monitor quality
- Launch reward and recognition programs tied to service excellence KPIs
- Benchmark against global service standards to drive continuous improvement
- Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
- Present insights, gap analyses, and improvement recommendations at board level
- Manage the national service training budget and ensure cost-effective implementation
- Ensure consistent rollout of training and service initiatives nationwide
Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
Customer Service Manager (Energy Storage & Power Solutions)
Posted today
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Job Description
Introduction
Our client is an international giant within theEnergy Storage & Power Solutions industry.
They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.
This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.
Duties & Responsibilities
Prepare accurate service quotes and tenders on time.
Client relationship management.
Ensure high customer satisfaction through clear communication and efficient service.
- Lead and manage the Service department independently.
Oversee technical and admin teams for installations, servicing, and commissioning.
Collaborate with engineering, production, and sales teams.
Develop and maintain service documentation and safety files.
Manage CRM, planning tools, and documentation systems.
Complete and submit all required internal and external reports.
Implement and refine processes to improve service efficiency.
Desired Experience & Qualification
- 6 - 8 years relevant experience
- Proven managerial competencies
- Proven experience in drafting quotes and tenders
- BSc, BTech or Ndip in Electrical Engineering (advantageous)
- Pr Eng or Pr Tech or Pr Techni qualification will be advantageous
Package & Remuneration
R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)
#J-18808-LjbffrService Advisor
Posted 6 days ago
Job Viewed
Job Description
Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.
Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.
Assist with parts sourcing, pricing, and create quotes for customers’ approval.
Provide customers with feedback and information regarding the progress of vehicle repairs.
Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.
Handle complaints to resolution.
Any other related duties as required by the MD from time to time.
Desired Experience & Qualification- Proven work experience as a Service Advisor or similar role (at least 2 years).
- Multi-brand workshop experience essential.
- Grade 12, tertiary admin qualification advantageous.
Market Related
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Service Advisor
Posted 6 days ago
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Job Description
Our client is currently seeking a dedicated and customer-focused individual to join their team as a Service Advisor .
Requirements:
- Matric Certificate
- Driver's license
- Minimum 3 years experience working in a franchise dealership as a Service Advisor
- Ability to work under pressure
- Outgoing and vibrant personality
Responsibilities:
- Meet and greet customers
- Liaising with customers at all times with regards to their vehicle (WIP)
- Ensure accurate warranty and motor plan details on system
- Update necessary vehicle details
- Prepare quotations
- Ensure accurate invoice payments
- Full vehicle handover process
- Customer follow ups
- Maintain a high CSI
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
Apply Now!
SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)
#J-18808-LjbffrService Advisor – Pretoria
Posted 6 days ago
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Job Description
Our well known automotive vehicle dealer client based in Pretoria is looking to employ an experienced customer service driven Service Advisor.
The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.
Responsibilities of a Service Advisor include:- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Service Advisor Menlyn
Posted 6 days ago
Job Viewed
Job Description
- Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.
- Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.
- Assist with parts sourcing, pricing, and create quotes for customers’ approval.
- Provide customers with feedback and information regarding the progress of vehicle repairs.
- Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.
- Complaints handling to resolution.
- Any other related duties as required by the MD from time to time.
- Proven work experience as a Service Advisor or similar role (at least 2 years).
- Multi-brand workshop experience essential.
- Grade 12, tertiary admin qualification advantageous.
Market Related
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