383 Service Advisor jobs in South Africa
Customer Advisor
Job Viewed
Job Description
Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.
Job DescriptionRole:
VMO2 pay Monthly Customer Advisor
Role Objective
As a Customer Service Advisor at Virgin Media O2 (VMO2) you will be a key player in the company’s customer relations. You will serve as the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products.
Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquiries, changes or updates to customer accounts and product-related questions.
In addition to these responsibilities, there is an element of sales through service involved in the role. Advisors are expected to identify and act on triggers in conversations with customers to generate sales. This role is perfect for individuals who are customer-focused, tech-savvy, and have a knack for sales through customer service.
Professional Know-how
- Grade 12 (Matric)
- Experience:
- 12 months international BPO customer service experience OR 24 months Domestic Customer Service experience.
Working Relationships
Internal:
- Operations/functional line
External:
- External Customer
Primary Responsibilities
- Providing excellent service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a specific range query.
- Any other duties as deemed necessary and in line with the scope and level of this role.
- Handling customer queries and delivering high quality service throughout
- Using your product knowledge to proactively find answers and solve problems.
- working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
- Adhering to data protection and confidentiality lawsas well as regulatory compliance.
- High proficiency in written and verbal English communication,
- Time Management: Balancing multiple tasks efficiently is essential.
- Active Listening: Understanding customer queries and questions
- Strong sales acumen.
- Problem Solving: Quick thinking and resourcefulness are vital.
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable.
- Customer-Centric Approach: Putting the customer first is a core competency.
- Moderate to Advanced computer skills and system navigation
- Ability to work in a team.
About Us
O2 is one of the biggest cellular networks in the UK. This is a telecommunications campaign and the kinds of queries that come through would be: Customer that want to do sim swaps, network queries and billing queries.
The campaign operates in UK time. You will be required to work the following shifts in South African times:
Operating Hours: SA times
- Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
- Our Call Centre is operational 365 days per year (including Christmas and New Year).
- You will be expected to work during the festive season (including Christmas Day)
What’s in it for you?
- Competitive remuneration package
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career.
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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Service Advisor
Posted 1 day ago
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Job Description
This individual will be responsible for overseeing all aspects of tyre administration, including the accurate recording of tyre-related maintenance in the Embrace system. Daily duties will involve planning and executing tyre surveys to ensure that the rolling wheels of our Value fleet remain in excellent condition. This role also requires the unique branding of all tyres in the fleet, as well as recording and reporting any tyre-related breakdowns. Additionally, the candidate will manage staff productivity, control tyre stock levels, and conduct asset verifications and tool inspections to maintain high operational standards and efficiency.
Key Responsibilities
Operational
- Ensure that tyre bay staff are productive during working hours
- Check attendance and complete the register daily
- Report absenteeism and late coming to the Tyre supervisor or Tyre Manager daily
- Opening & closing of tyre job cards on Embrace for all tyre fitment, surveys, rotations, and breakdowns
- Ensure all tyre transactions are recorded on the Embrace job card
- Ensure that comments are captured in the comments field of the Embrace job card
- Capture tyre swaps, tyre rotations, tyre assembly, tyre disassembly, and branch transfers accurately on Embrace
- Accurate capturing of data on job cards in terms of correct km reading by checking the service history & job card start & job end dates, change slips, tyre size and brand numbers
- Check and report on the open job card daily
- Ensure completed job cards are scanned and attached to Embrace daily
- Plan tyre surveys with staff and third-party service providers
- Ensure all vehicles are surveyed monthly as per the SOP
- Capture manual surveys on Intasect
- Create purchase orders for tyre stock, accessories, tools & consumables, and breakdowns
- Ensure the correct documents are attached to purchase order approvals
- Verify all supplier invoices vs physical tyre received for 100% correctness
- Ensure all invoices are submitted weekly to the creditors’ department
- Report on all open orders exceeding 3 days
- Follow up daily on outstanding invoices and ETD
- The Tyre store is to be always locked & secured
- Ensure model stock levels are maintained daily
- Ensure all stock is accounted for daily, including consumables
- Discrepancies to be reported & investigated
- Accurate counting of stock during cycle counts
- Ensure that the bin labels are displayed on the rack
- Ensure all tyres are labelled & binned correctly
- Ensure all transactions are up to date daily
- Ensure faulty tyres are returned to the faulty warehouse daily
- Ensure tyres are branded before packing into stock
- Manage all tyre stock and consumables, ensuring the correct stock is stored, picked, and released
- Ensure tyres are sent to the factory weekly for retreading
- Ensure scrap tyres are transferred to the faulty warehouse daily
- Report missing spare wheels to BU manager
- Ensure all spare wheels are secured and sprayed red
- Ensure that tyre related documents are filled in sequence
- Ensure job cards are handed weekly to the Admin Department for scanning
- Ensure that new books for tyre surveys, change slips, & scrapping are controlled via a register
- Ensure old tyre survey books are handed back to the tyre Manager for filling
- Ensure that old change slip books are handed over to the Tyre Manager for filing
- Ensure that old tyre scrapping books are handed over to the National Tyre & Inventory Manager for filing
- All documents are sequence controlled & filed
- Tool Check to be conducted weekly
- Ensure that all tools are tagged and listed
- Do monthly asset verification for Tyre bay assets
- Ensure that the gate pass references the purchase order or stock transfer number
- Ensure two signatures are on the gate pass
- Assist with queries & follow-ups
- Obtain the brand number for the new tyre from the Admin Manager/National Tyre & Inventory Manager
- Notify BU of possible abuse and warranties
- Report smooth tyres to the BU Manager
- Ensure punctures are resolved timely
- Ensure the work area and Tyre store are always neat and clean
- Do daily inspections on tyre support van and report defects to the Tyre Manager
- Do daily inspections on electrical equipment
- Do daily inspections on the first aid box
- Do daily inspections on roller doors
- Do daily inspections on the DB box
- Conduct a weekly toolbox talk and send the register to SHEQ
- Ensure the notice board is up to date
- Maintain a clean desk policy as per the POPIA Act
- Ensure that all safety rules and regulations are conformed to
- Ensure that you adhere to all company procedures and policies in respect of SOP and training, HR policies, dress code, smoking, and attendance
- Grade 12 (Matric)
- 1-2 years’ experience in tyres and service advisor roles.
- Attention to detail
- Job Card Management
- Stock Control & Inventory Management
- Proficiency in Microsoft Office Suite
- Proficiency in systems (Embrace, Intasect)
- Excellent communication skills (Both Written and Verbal)
- Negotiation and Interpersonal skills
- Excellent mathematical and analytical skills
Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and collaborative teams, then we could be a perfect match.
What you will doPurpose of the role: Ensure the effective sales performance of the allocated area within the region; meeting performance targets for the Volvo brand in line with the Branch's strategic objectives.
Reporting: This role reports to the Branch Manager.
Job Objectives- Customer satisfaction and complaint handling.
- Planning workshop utilization capacity.
- Calculating and preparing for retail invoicing, internal invoicing, and claim handling.
- Opening and processing job cards for repairs, maintenance, and service.
- Transferring relevant information from job cards to the computer system accurately.
- Closing job cards and monitoring work in progress.
- Acting as the liaison between the customer and Volvo.
- Assisting Technicians with VSTs & RSTs and workshop administration duties.
- Maintaining the parts store and assisting with Health & Safety requirements.
- Conducting regular checks on company vehicles as per policy.
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience- Matric / N4 qualification.
- Administration Diploma (advantage).
- Minimum of 2 years' strong administration experience in a workshop environment.
- Planning & organization.
- Product and technical knowledge.
- Good verbal and written communication skills.
- Ability to plan and organize.
- Excellent customer service skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Good time management.
Shortlisted candidates must complete and sign personal verification, consent, and indemnity declarations for reference, criminal, credit, qualification, vetting checks, and other necessary assessments.
Volvo Group Southern Africa (Pty) Ltd is an equal employment opportunity employer. We encourage people with disabilities to apply.
Application Closing Date: 28 August 2025.
We value your data privacy; therefore, we do not accept applications via mail.
Who we are and what we believe inWe are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers you the opportunity to work with innovative, passionate teams dedicated to making society better for future generations. We foster a culture of care, inclusiveness, and empowerment, with nearly 100,000 people worldwide.
At Volvo Trucks, we lead the way in sustainable transport. For nearly a century, we have been innovating to make life easier, better, and safer. We work with curiosity, passion, and adaptability to stay ahead. Join us, and together, we can move the world we want to live in.
#J-18808-LjbffrService Advisor
Posted 7 days ago
Job Viewed
Job Description
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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and collaborative teams, then we could be a perfect match.
What you will doPurpose of the role: Ensure the effective sales performance of the assigned area within the region; meet performance targets for the Volvo brand aligned with the strategic objectives of the Branch.
Reporting: This role reports to the Branch Manager.
Job Objectives:
- Customer satisfaction and complaint handling.
- Planning workshop utilization capacity.
- Calculating and preparing retail invoicing, internal invoicing, and claim handling.
- Opening and processing job cards for repairs, maintenance, and service.
- Transferring relevant information from job cards to the computer system accurately.
- Closing job cards and monitoring work in progress.
- Acting as the liaison between the customer and Volvo.
- Assisting Technicians with VSTs & RSTs and workshop administration duties.
- Checking and maintaining the parts store.
- Assisting with Health & Safety requirements of the branch.
- Conducting regular checks on company vehicles as per policy.
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualifications & Experience:
- Matric / N4 qualification.
- Administration diploma (an advantage).
- Minimum 2 years of strong administration experience in a workshop environment.
- Planning & organization skills.
- Product and technical knowledge.
- Good verbal and written communication skills.
- Ability to plan, organize, and work under pressure.
- Attention to detail and time management skills.
Shortlisted candidates must complete and sign personal verification, consent, and indemnity declarations for reference, criminal, credit, qualification, vetting, and other checks as deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an equal opportunity employer. We encourage people with disabilities to apply.
Application Closing Date: 28 August 2025.
We do not accept applications via mail to protect your data privacy.
Who we are and what we believe inWe are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers you the opportunity to work with some of the most innovative brands and talented professionals worldwide.
Every day, our team works to leave society in a better state for future generations. We value teamwork, care, inclusiveness, and empowerment. At Volvo Trucks, we lead the way in sustainable transport, innovation, and progress, embracing change and curiosity to stay ahead. Join us to help move the world we want to live in.
#J-18808-LjbffrService Advisor
Posted 11 days ago
Job Viewed
Job Description
- Opening and closing job cards
- Posting of Labour
- Correct start & end dates on job cards
- Correct fault codes to be used
- Updating location, progress of the job card etc
- Outwork orders on job cards
- Accurate costing and closing of job card
- Obtain quotes
- Create orders on Embrace
- Requisition and Quote to be signed off by Manager
- Once signed off quote to be attached on Embrace, await approval before sending to supplier
- Convert order on approval and send to supplier
- On completion of order submit signed invoices and delivery note together with PO pack to be GRV’d
- Ensure timeous feedback to customers regarding services, quotations and repairs
- Assist customers in a friendly and professional manor
- Keep WIP to a minimum of open Job cards
- Resolve issues relating to job cards as soon as possible
- Pull and manage WIP report daily
- Report on WIP as and when requested
- Daily & Monthly Job Card Reports
- Purchase Order Report
- Filing weekly
- Keeping a high standard of service providing to our customers
- Time and Attendance
- Assisting in Stock Takes
- All paperwork to be up to date and accurate
- Maintain housekeeping standards on a daily basis
- Ensure standards of Health and Safety are maintained
- General Admin Duties
- Grade 12 (Matric)
- At least 1-year previous Service Advisor experience
- Experience in the retail motor industry an advantage
- Able to apply business principles related to own work environment
- Able to deal with customers directly related to own functions/work area
- Able to implement business principles in own work area
- Able to identify hazards and handle them with direct instructions/guidance in place
- Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
Service Advisor
Posted 11 days ago
Job Viewed
Job Description
We have a Service Advisor position available in the Pietermaritzburg area. Candidates are required to have at least three years of previous automotive workshop and sales experience within the motor industry service department.
Candidates are expected to do the following:
- Opening and closing of Job cards
- Customer liaison
- Upselling
- Invoicing
- General administration
- Several other ad hoc duties as needed
Candidates must be target driven and have the ability to maintain service excellence & upsell.
Basic salary starting at R 15 000.00 with benefits to be discussed. Send CVs in MS Word format to .
#J-18808-LjbffrService Advisor
Posted 11 days ago
Job Viewed
Job Description
Join Our Team at Turner's Auto Service: Service Advisor Position Available!
About Us
Turner's Auto Service, located in Richmond, VA, is thrilled to announce that we are expanding our team and in search of a dedicated Service Advisor to join us. If you're passionate about automobiles and desire to work for a renowned company that values its staff, then you're in the right place.
Who We Are
At Turner's Auto Service, we're more than just an auto repair shop – we're a family-run business committed to providing outstanding auto repair services. Our team of ASE and ASE A/C-certified auto technicians is equipped to diagnose, maintain, and repair all types of vehicles. We pride ourselves on exceeding client expectations and staying at the forefront of industry advancements. Continuous skill development is a top priority, and we ensure our staff receives ongoing training.
Our workplace is well-organized and welcoming, creating an ideal environment for learning and growth. We deeply appreciate the hard work and dedication of our team and fully support their work-life balance.
Who We're Looking For
As an auto repair shop deeply committed to our clients, community, and employees, we seek a Service Advisor who shares our values. We believe in the power of teamwork and seek an individual who finds joy in their work while maximizing their abilities and knowledge. Our positions require punctuality, drive, excellent communication skills, and a willingness to learn. If you excel in exceptional customer service, prioritize our customers, aim to grow with our shop, and thrive in a family environment, you're the candidate we're searching for.
- Hours: Full time, Monday-Friday, 8:00 AM - 5:00 PM
- Pay Scale: $20-$40/hour
Ready to Take the Wheel of Your Career?
Turner's Auto Service offers a unique opportunity for anyone looking to enter the automotive repair business. Joining our team means you can anticipate job security, fair compensation, and significant growth opportunities within the company.
Apply Today
Don't miss the chance to drive your career toward success. Apply directly using the provided form or email us at for inquiries. At Turner's Auto Service, you're not just an employee; you're a valued member of our family. Take the next step in your automotive career and apply today!
#J-18808-LjbffrService Advisor
Posted 11 days ago
Job Viewed
Job Description
A vacancy exists at our passenger dealer client in Rustenburg for a Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is delivered to customers.
The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
Duties and Responsibilities:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Minimum Requirements:
Experience Required:
- A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic technical understanding and background with a popular brand is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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Service Advisor
Posted 11 days ago
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Job Description
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SUMMARY:
A
Recruiter:
Sydsen
Job Ref:
CAW007016/MU
Date posted:
Friday, July 4, 2025
Location:
Johannesburg, South Africa
SUMMARY:
A Service Advisor in the automotive industry acts as the vital link between customers and the service workshop.
Their main role is to understand the customer’s vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process.
They ensure a smooth and professional customer experience while supporting the workshop team by clearly communicating technical requirements and managing schedules.
POSITION INFO:
The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for ensuring excellent customer service, coordinating vehicle service requirements, and maintaining effective communication between technicians and clients. A successful candidate will be customer-focused, organized, and knowledgeable about automotive systems and service procedures.
Key Responsibilities:
- Greet customers and assess their vehicle service needs clearly and professionally.
- Generate service orders and provide accurate cost and time estimates.
- Schedule maintenance and repair work efficiently.
- Communicate with technicians to ensure timely updates on vehicle progress.
- Keep customers informed on status, delays, or additional repairs needed.
- Upsell recommended services and maintenance packages where appropriate.
- Maintain comprehensive records of all interactions, quotes, and completed work.
- Handle customer concerns and resolve complaints in a timely, courteous manner.
- Follow up post-service to ensure customer satisfaction and encourage repeat business.
- Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).
- 2–5 years’ experience as a service advisor in an automotive dealership or workshop.
- Strong knowledge of vehicle components and servicing processes.
- Excellent customer service and communication skills.
- Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).
- Ability to multitask in a fast-paced, high-pressure environment.
- Professional appearance and demeanor.
- Valid driver’s license.
- Customer-focused with a positive attitude
- Strong interpersonal and listening skills
- Problem-solving and decision-making ability
- Sales-minded with attention to detail
- Team player with the ability to work independently
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Advertising Services
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#J-18808-LjbffrService Advisor
Posted 17 days ago
Job Viewed
Job Description
Reference: CAW005366-NT-1
Duties & ResponsibilitiesOur client is currently seeking a dedicated and customer-focused individual to join their team as a Service Advisor .
Requirements:- Matric Certificate
- Driver's license
- Minimum 3 years experience working in a franchise dealership as a Service Advisor
- Ability to work under pressure
- Outgoing and vibrant personality
- Meet and greet customers
- Liaising with customers at all times with regards to their vehicle (WIP)
- Ensure accurate warranty and motor plan details on system
- Update necessary vehicle details
- Prepare quotations
- Ensure accurate invoice payments
- Full vehicle handover process
- Customer follow ups
- Maintain a high CSI
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
Apply Now!SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)
#J-18808-LjbffrService Advisor
Posted 17 days ago
Job Viewed
Job Description
Are you passionate about providing exceptional customer service in the automotive industry ? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimized aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with the client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.'
Duties & ResponsibilitiesJob Objectives
- Customer satisfaction and complaint handling.
- Planning the workshop utilization capacity.
- Calculation & preparation for retail invoicing, internal invoicing, and claim handling.
- To open and process job cards for repairs, maintenance, and service.
- To transfer all relevant information from job card to computer system accurately.
- To close job cards and monitor work in progress.
- To be the liaison person between the customer and client.
- To assist Technicians.
- To assist with the Workshop administration duties.
- To check and maintain maintenance parts store.
- To assist with Health & Safety requirements of the branch.
- To conduct regular checks on Company vehicles as per the company policy.
Qualifications & Job Experience
- Grade 12 / N3.
- Administration Diploma (an advantage).
- 2-years minimum strong administration in a workshop environment.
Key Competencies
- Good verbal and written communication skills.
- Ability to plan and organize.
- Good customer service skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Good time management.
- Commercial/ Retail mindset.
- Relating/Negotiating.
Monthly
#J-18808-Ljbffr