550 Service Advisor jobs in South Africa

Overview

The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow up. This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.
• Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• During Service Customer workshop care – ensure customer satisfaction
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• After Service Follow up customer work – Ensure thorough follow-up with customers

• Matric certificate or equivalent required
• Automaster experience - minimum 2 years required
• Costing experience advantageous
• Drivers licence advantageous

All applications will be treated with full confidentiality.

NB: Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.

Job Summary

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

The ideal Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post-secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record. CDJR or domestic experience required. Great work schedule, weekly performance based bonuses. come join the Jenkins team.

Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success.

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a "white-glove" environment to showcase the repair facility
• Takes "ownership" and accepts accountability for delivering outstanding service levels
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Crouching: Bending body downward and forward by bending legs and spine
• Reaching: Extending hand(s) and arm(s) in any direction
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds by ear
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
• Near Vision: Clarity of vision at 20 inches or less
• Far Vision: Clarity of vision at 20 feet or more
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
• Color Vision: Ability to identify and distinguish colors
• Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point

Environmental Conditions: Exposure to…

• Weather
• Moving mechanical parts
• Non-Climate controlled conditions
• Wet and/or humid conditions
• High, exposed places
• Noise
• Vibration

Equal opportunity statement: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are seeking an enthusiastic and customer-focused Junior Service Advisor to join our dynamic service team at a fast-growing multi-brand automotive dealership. This role offers the opportunity to develop your skills within a supportive environment while delivering exceptional service to our valued customers.

Key Responsibilities :

• Welcome customers and provide a professional, friendly first point of contact
• Accurately capture customer and vehicle details for service bookings
• Liaise between customers and the workshop to ensure clear communication on work required and costs involved
• Prepare job cards and ensure proper documentation for all service work
• Follow up with customers regarding service progress and completion
• Handle customer queries and resolve concerns promptly
• Maintain high standards of customer satisfaction and dealership professionalism

Requirements :

• Previous (1+ years) experience in an automotive customer service role will be advantageous
• Strong communication and interpersonal skills
• Good organizational and administrative abilities
• Ability to work under pressure in a fast-paced environment
• Computer literate (Microsoft Office & dealership management systems preferred)
• Valid driver’s license (Code B / EB)

Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting

This role reports to the Branch Manager.

• Customer satisfaction and complaint handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• Open and process job cards for repairs, maintenance and service.
• Transfer all relevant information from job card to computer system accurately.
• Close job cards and monitor work in progress.
• Act as the liaison between the customer and Volvo.
• Assist Technicians with VST’s & RST’s; assist with workshop administration duties.
• Check and maintain maintenance parts store; assist with Health & Safety requirements of the branch; conduct regular checks on Company vehicles as per policy.

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.

• Planning & organization.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good time management.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 10 September 2025.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Select how often (in days) to receive an alert: Create Alert

The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow up. This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.
• Before Service Workshop scheduling – Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• During Service Customer workshop care – Ensure customer satisfaction.
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• After Service Follow up customer work – Ensure thorough follow-up with customers.

• Matric certificate or equivalent required
• Automaster experience - minimum 2 years required
• Costing experience advantageous
• Drivers licence advantageous

All applications will be treated with full confidentiality.

NB: Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.

Job Summary

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

The ideal Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post-secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record. CDJR or domestic experience required. Great work schedule, weekly performance based bonuses. come join the Jenkins team.

Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success.

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a white-glove environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Crouching: Bending body downward and forward by bending legs and spine
• Reaching: Extending hand(s) and arm(s) in any direction
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds by ear
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
• Near Vision: Clarity of vision at 20 inches or less
• Far Vision: Clarity of vision at 20 feet or more
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
• Color Vision: Ability to identify and distinguish colors
• Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point

Environmental Conditions: Exposure to…

• Weather
• Moving mechanical parts
• Non-Climate controlled conditions
• Wet and/or humid conditions
• High, exposed places
• Noise
• Vibration

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Reference: CAW -NT-1

Our client is currently seeking a dedicated and customer-focused individual to join their team as a Service Advisor .

• Matric Certificate
• Driver's license
• Minimum 3 years experience working in a franchise dealership as a Service Advisor
• Ability to work under pressure
• Outgoing and vibrant personality

• Meet and greet customers
• Liaising with customers at all times with regards to their vehicle (WIP)
• Ensure accurate warranty and motor plan details on system
• Update necessary vehicle details
• Prepare quotations
• Ensure accurate invoice payments
• Full vehicle handover process
• Customer follow ups
• Maintain a high CSI

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)

Are you passionate about providing exceptional customer service in the automotive industry ? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimized aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with the client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.'

Job Objectives

• Customer satisfaction and complaint handling.
• Planning the workshop utilization capacity.
• Calculation & preparation for retail invoicing, internal invoicing, and claim handling.
• To open and process job cards for repairs, maintenance, and service.
• To transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and client.
• To assist Technicians.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Qualifications & Job Experience

• Grade 12 / N3.
• Administration Diploma (an advantage).
• 2-years minimum strong administration in a workshop environment.

Key Competencies

• Good verbal and written communication skills.
• Ability to plan and organize.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good time management.
• Commercial/ Retail mindset.
• Relating/Negotiating.

Monthly

Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.

Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.

Assist with parts sourcing, pricing, and create quotes for customers’ approval.

Provide customers with feedback and information regarding the progress of vehicle repairs.

Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.

Handle complaints to resolution.

Any other related duties as required by the MD from time to time.

• Proven work experience as a Service Advisor or similar role (at least 2 years).
• Multi-brand workshop experience essential.

• Grade 12, tertiary admin qualification advantageous.

Market Related