55 Senior Operations Manager jobs in Pretoria

Job Advert Summary

Land Bank is South Africa's only specialist agricultural bank, established in 1912. The bank's sole objective is to serve South African commercial and emerging farmers by providing specially designed financial services. These services enable farmers to finance land, equipment, improve assets, and obtain production credit. Land Bank offers financial services that have evolved with the times and continues to adapt its offerings to meet the needs of the industry. As the sector in South Africa has changed, with new entrants from historically disadvantaged backgrounds, Land Bank has been a vital financial lifeline, offering appropriately designed products to support sustainable agri-businesses across the agricultural value chain. These efforts are crucial for the sustainability of South Africa and its people.

MAIN PURPOSE OF THE JOB

Develop functional unit business plans for both the life and non-life insurance segments to contribute to the achievement of the organisation's strategic objectives.

Oversee the effective functioning of claims management processes across all product lines to ensure efficient client service and customer centricity.

Required Experience : Manager

Key Skills

• Six Sigma
• Lean
• Management Experience
• Process Improvement
• Microsoft Outlook
• Analysis Skills
• Warehouse Management System
• Operations Management
• Kaizen
• Leadership Experience
• Supervising Experience
• Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Overview

(Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

• Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.
• Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.

A vacancy exists for an Operations Manager at Medipost Pharmacy Production Department in Gezina, Pretoria. The purpose of the role is to manage the processing of funded prescriptions, ensuring professional service is provided to Medipost customers within SLA requirements and business expectations.

1. Must have a professional impact and ability to build a performing team easily.
2. Professional interaction with other internal departments.
3. Manage Production Managers to ensure compliance with Medipost Pharmacy and GPP rules.
4. Ensure adherence to all Service Level Agreements.
5. Manage all statuses in the business from status 70 to status 95 in accordance with SLAs and Business SOPs.
6. Manage daily influx of WIP.
7. Maintain and provide input regarding SOPs to ensure standardized business process execution.
8. Manage the Oncology and Special Meds areas to ensure proper and effective processing of prescriptions.
9. Monitor personnel statistics and reporting through the Production Managers.
10. Assist staff and managers with general queries.
11. Provide accurate and quick responses to other departmental queries and diligence with follow-up work within SLA requirements.
12. Positively contribute to a motivated team of high-performing staff and maintain a positive working environment.
13. Conduct interviews to identify the best possible candidates within the company transformation strategy.
14. Ensure proper handling of necessary disciplinary actions.

1. Ensure SLA adherence on or above 99% at all times.
2. Manage the Oncology and Special Meds departments to meet patient and practice expectations.
3. Specify quality requirements and implement processes to monitor and maintain excellent standards.
4. Manage output per department and monitor performance.
5. Assist with optimizing Stock Management and Controls.
6. Ensure Health and Safety as per Policy is applied in the division.
7. Responsible for implementing and maintaining Good Pharmacy Practice rules and regulations.

1. Analyze complaints and implement processes to ensure compliance with Company Policies, SOPs, and guidelines as per the South African Pharmacy Council.
2. Determine in-house quality procedures, standards, and specifications.
3. Assess client requirements and ensure they are met.
4. Set client service standards and implement controls and checks.
5. Compile and present managerial and technical reports in applicable forums.
6. Act as a catalyst for change and improvement in performance and quality of processes in Production.
7. Manage expenses with reference to vacancy budgets and other operational expenses.
8. Direct objectives to maximize profitability.
9. Manage Monthly Targets by ensuring capacity and applicable time allocations.
10. Optimize utilization of operational capacity to ensure SLA adherence.
11. Conduct capacity planning and budget setting for the financial year.
12. Maintain a close working relationship with other operational heads to ensure new projects are planned and implemented as expected.
13. Ensure and maintain a good working relationship with all departments in the Medipost Group.
14. Conduct risk management through analyzing processes, employee behavior, and general operations.
15. Ensure the Production area complies with housekeeping standards.
16. Ensure all processes within the Production area comply with GPP.

1. Apply Change Management to ensure proper and effective implementation of Business Strategies and Goals.
2. Manage Production Managers and their respective departments in accordance with Company Policies and Procedures, as well as relevant SOPs.
3. Work closely with the Human Resource Department to ensure proper and appropriate employee engagements.
4. Monitor the quality control processes daily to ensure a reduction in errors and service failures.
5. Determine training needs and liaise with MTA to ensure employee upskilling.
6. Conduct service failure analysis, identifying root causes and employee engagements.
7. Build and develop a positive team.
8. Identify and develop high-potential individuals.
9. Implement succession planning through upskilling of employees.
10. Ensure staff retention ratio complies with company standards.

• B Pharm
• Minimum 5 years’ experience in Management
• Registered at SAPC
• Strategic Management skills

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”

“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills; the more inclusive we are, the better our work will be. Should you not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”

(Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

MAIN PURPOSE OF THE JOB
Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.

Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.

Job Title: Operations/Reception Manager

Location: Centurion Pretoria

Role Description:

We are looking for a full-time Operations Manager to join our Centurion team. In this on-site role, you'll be the driving force behind the club's daily operations — ensuring smooth processes, exceptional member experiences, and a motivated team.

You will act as the Second-in-Command (2IC) to the General Manager and take the lead as Manager on Duty when needed.

Key Responsibilities:

• Lead and motivate staff to deliver exceptional service.

• Train, mentor, and upskill team members.

• Maintain facilities and equipment to top operational standards.

• Enforce strict cleaning, health, and safety compliance.

• Ensure operational efficiency and high member satisfaction.

Qualifications & Requirements:

• Matric or NQF 4 (non-negotiable).

• Reliable transport.

• Willingness to work shifts, including weekends and public holidays.

• 1–2 years' proven management experience.

Salary: Market Related

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Overview

Job Purpose : To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.

Direct Reports : Senior Systems Administrator, Security Engineer and IT Systems & Support Technician

• Bachelors Degree in Computer Science, Information Systems (or equivalent) or
• Diploma in Information Technology (or equivalent)

• Microsoft Entra ID
• Microsoft 365
• Google Workspace
• Salesforce
• On-Premises Active Directory
• Windows, Mac and Linux OS
• Strong understanding of networking Protocols.
• Physical network components and how to construct a physical network.
• Logical network components and how to construct a logical network.
• ITIL Framework

• Microsoft Entra ID management of users, groups, and roles.
• Microsoft 365 conditional access policies and Identity Protection.
• Microsoft 365 monitoring of security-related logs and alerts, on endpoints and identities.
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management.
• On-premises Active Directory Certificate Services (AD CS) configuration and management.
• On-premises endpoint management and configuration using Group Policy.
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune.
• Salesforce CRM administration and management, including user management and security settings.
• Google Workspace administration and secure configurations.
• Networking design, configuration, and management (physical and logical), including routers, switches ,and firewalls.
• Network monitoring and troubleshooting
• ITIL processes, including Incident Management, Change Management, and Service Desk operations.
• Scripting languages such as PowerShell, Python, or Bash.
• Automation configuration management, using tools such as Ansible, Puppet, or Chef.

Overview

A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.

This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.

• Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.
• Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.
• Maintain and continuously improve collections processes, systems, and performance metrics.
• Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.
• Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.
• Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.
• Liaise with internal teams to improve efficiency and reduce bad debt exposure.
• Stay up to date with relevant legislation and technological developments to enhance operational outcomes.
• Lead recruitment and onboarding processes to ensure high-quality hires.
• Drive both technical and soft skills development initiatives for the team.
• Handle performance management and IR matters in line with company policies.
• Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.
• Provide input into collections strategies and propose innovative improvements.

• Matric (Grade 12) is essential.
• Minimum of 57 years experience in an operational Collections Manager role.
• At least 7 years'' experience within the collections industry with a proven ability to meet or exceed performance targets.
• Prior experience as a Collections Agent and / or Supervisor is advantageous.
• Deep understanding of collection methodologies and best practices.
• Strong background in team leadership, performance management, and operational planning.
• Proven track record of driving change, improving processes, and implementing strategic initiatives.
• Experience analysing reports and data to drive business decisions.
• Strong leadership and team management abilities
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Strong analytical and numerical aptitude
• Ability to work under pressure and manage multiple priorities
• Proactive approach with a continuous improvement mindset
• Excellent communication, coaching, and problem-solving skills
• Ability to convert data insights into actionable strategies

Overview

At SolarAfrica, deals are won by vision and relationships and sustained by discipline and flawless execution. The Sales Operations Manager is the guardian of our commercial engine, ensuring every proposal, every contract, and every CRM record is accurate, timely, and trusted.

This role exists to free salespeople to sell while ensuring our data, processes, and documentation are beyond reproach. By bringing order, accountability, and system mastery, the Sales Operations Manager transforms sales chaos into commercial momentum. You will be the person who turns ambition into reliable execution and in doing so, directly accelerates SolarAfrica’s growth.

This role owns the systems, data, and processes that drive deal velocity, CRM hygiene, and pipeline visibility. Reporting to the Chief Commercial Officer, the Sales Operations Manager ensures that the Onsite and Virtual sales teams are supported with timely reporting and commercial responsiveness.

Position in the organisation: Reports to the Chief Commercial Officer

• Recruit, train, and develop a high-performing Sales Support team that proactively supports all sales activities.
• Establish clear goals, KPIs, and review structures for the team; conduct regular performance check-ins and development discussions.
• Take full ownership of sales administration — ensuring all proposals, contracts, and documentation are version-controlled, error-free, and delivered on time.
• Run a zero-defect contract process: no incorrect versions, no missing approvals, no client-facing errors.
• Monitor workloads, allocate tasks, and drive service excellence within the Sales Support team

• Own HubSpot end-to-end: data accuracy, pipeline integrity, user compliance, and reporting.
• Set and enforce “non-negotiable” minimum data standards (mandatory fields, activity logging, deal stage hygiene).
• Develop and maintain robust, user-friendly sales playbooks, templates, and enablement materials.
• Support sales forecasting accuracy by maintaining up-to-date and reliable pipeline data.
• Train sales staff on CRM best practices and new feature rollouts to ensure maximum adoption and impact.
• Produce transparent reports on pipeline health, adoption, and sales discipline for the CCO.

• Hold salespeople and managers accountable for their inputs and process compliance.
• Stand firm in enforcing standards and SLAs — escalating where necessary to ensure governance is respected.
• Introduce check-ins, audits, and scorecards that make accountability visible.

• Coordinate review and approval processes for proposals, term sheets, and final contracts.
• Track and report on contract turnaround times, highlighting delays and implementing corrective actions.
• Maintain an organised repository of all legal and commercial templates to ensure version control and compliance.
• Facilitate communication between sales, legal, operations, and finance teams to align on deal structure, risk, approvals, reduce delays and eliminate errors.
• Be the single source of truth for commercial templates, ensuring strict version control.

• Design and deliver real-time dashboards that track key metrics, including lead conversion rates, deal velocity, and pipeline health.
• Provide monthly and quarterly commercial performance reports that highlight risks and opportunities.
• Analyse sales data to identify trends, forecast future performance, and support strategic decision-making.
• Support the CCO and leadership team with data and insights during board meetings and strategy sessions.

• Evaluate existing sales processes and identify opportunities to automate, simplify, or enhance efficiency.
• Lead initiatives to reduce proposal turnaround times and improve the customer experience.
• Streamline handovers between Sales, Operations, and Execution teams, ensuring clear responsibilities and minimal friction.
• Implement feedback mechanisms to continually refine sales tools and support materials.
• Ensure training and coaching are facilitated regularly, and support tool adoption.

• Any other job duties associated with this role

• 5+ years of proven experience in sales operations, sales support, or a similar commercial operations role.
• Strong experience managing or leading a team.
• Proven track record working with CRM systems (HubSpot preferred).
• Change management experience is required in this role, as it involves driving CRM/process adoption while managing resistance.
• Training and coaching experience, particularly in supporting Sales Teams in utilising tools like HubSpot effectively.
• Legal contract familiarity, not legal expertise, but enough exposure to understand risks and terms.

• Excellent systems thinking and process optimisation mindset.
• Strong commercial acumen and deep understanding of sales cycles.
• High attention to detail and confident working with data and reporting.
• Exceptional interpersonal and leadership skills to guide and motivate a support team.
• Strong problem-solving abilities and a proactive approach.

• Experience in the renewable energy sector.
• Experience supporting both direct and indirect (partner) sales channels.
• Exposure to contract management and working closely with legal teams.
• Strong change management and project management skills.

By 3 Months

• I will have a fully onboarded Sales Support team operating under clear KPIs and expectations.
• I will improve HubSpot hygiene and data integrity to above 80% accuracy.
• I will reduce proposal turnaround time to under 5 working days.
• I will deliver initial dashboards and reports to support weekly sales reviews.
• I will be building strong working relationships with Legal and Finance teams.

By 6 Months

• I can maintain HubSpot pipeline hygiene consistently above 90%.
• I will keep proposal turnaround time consistently under 3 working days.
• I can reduce contract SLA for standard agreements to under 7 working days.
• I will ensure the Sales Support team achieves 100% of LMA cadence and demonstrates measurable productivity improvements.

By 12 Months

• I will maintain forecasting variance consistently below 15%, supporting accurate revenue planning.
• I will achieve a sales team satisfaction score above 80% on internal surveys.
• I will establish the Sales Support team as a strategic asset in the eyes of sales leadership and stakeholders.
• I will be driving continuous improvement initiatives, with documented process optimisations and measurable efficiency gains.

We hire, reward, and recognise our team against these values. It is imperative that you believe in these values and demonstrate them consistently.

• We are passionate and proud of what we do.
• We communicate candidly, especially when it is difficult.
• We take the initiative, share our mistakes, and grow together.
• We are dependable and take accountability.
• No one person is bigger than the solution - no egos.