16 Senior Office Manager jobs in Cape Town
Junior Office Manager
Posted 7 days ago
Job Viewed
Job Description
Sales
- Answer incoming calls and handle sales or service enquiries professionally.
- Capture and follow up on leads and new client requests.
- Support the sales process with accurate information and client communication.
- Manage and update the monthly client service schedule.
- Maintain contracts, client files, and service documentation.
- Prepare and issue invoices, monitor bad debt, and assist with collections.
- Handle client queries, complaints, and service feedback.
- Coordinate and update the daily service schedule, including reschedules and urgent calls.
- Liaise daily with technicians, the operations team, and the regional manager.
- Manage the PestScan system (job cards, schedules, and reports).
- Oversee stock management and consumable control.
- Reconcile monthly slips and petty cash; submit reports timeously.
- Manage vehicle logbooks using Tracker and ensure compliance.
- Maintain HR records, including attendance, leave, and staff documentation.
- Support internal communication and ensure smooth operational flow.
REQUIREMENTS
- Matric / Grade 12 (essential).
- Qualification in Office Administration, Business, or Operations Management (advantageous).
- 23 years experience in office administration, operations coordination, or client service.
- Experience in a service-based or technical environment (pest control, cleaning, logistics, etc.) is beneficial.
- Strong computer literacy MS Office, especially Excel & Outlook.
- Experience with CRM or service software (e.g. PestScan) is an advantage.
- Basic bookkeeping or accounting exposure (preferred).
ATTRIBUTES
- Exceptionally organised, detail-oriented, and proactive.
- Excellent communicator verbal and written.
- Strong multitasking and problem-solving ability.
- Confident dealing with clients and internal teams.
- Reliable, positive, and solutions-driven personality.
RUMUNERATION
R15,000 Per Month
Company Laptop
Company Cellphone
Office Manager/Bookkeeper
Posted today
Job Viewed
Job Description
About Us:
We are The Fire Man Wood Delivery Service PTY Ltd , a trusted supplier of quality fire & braai wood based in Diep River, Cape Town. We're looking for an organised and proactive Office Manager to oversee our office operations, manage customer communications, basic bookkeeping, and support smooth business workflows.
Key Responsibilities:
- Manage day-to-day office operations
- Manage delivery teams' rosters, routings and staffing
- Coordinate deliveries, schedules, and customer orders using Sage and ESP
- Handle invoicing and basic bookkeeping with Sage Accounting
- Create and send client email campaigns using Mail Blaze
- Prepare reports using Microsoft Office (Word, Excel, PowerPoint)
- Liaise with clients via email and phone, ensuring excellent service
- Support Directors with general admin and communication tasks
Requirements:
- Fluent in written and spoken English (essential)
- Proven experience as an Office Manager, Administrator, or similar role
- Excellent organisational and multitasking skills
- Strong communication skills (written and verbal)
- Proficiency with Sage Accounting
- Familiarity with Mail Blaze & ESP (or willingness to learn)
- Advanced skills in Microsoft Office (Excel, Word, Outlook)
Bonus Skills:
- Experience in logistics, scheduling, or small business operations
- Customer service background
What We Offer:
- Competitive salary (based on experience)
- Supportive work environment
- Opportunity to grow within a well-established local business
Job Type: Full-time
Pay: R20 000,00 - R25 000,00 per month
Application Question(s):
- "What is your level of proficiency in Sage Accounting?" (Beginner/Intermediate/Advanced)
"Give an example of when you had to manage multiple deadlines at once." (tests organisation + grammar)
"Please write a short professional email to a client reminding them of an overdue invoice." (tests English writing & tone)
Are you located within 15kms of Diep River?
Work Location: In person
Family Office Manager
Posted 22 days ago
Job Viewed
Job Description
Family Office Manager
Title: Family office / business manager
Level: Mid-senior level
Location: Cape Town
The Family Office Manager is required to manage the employer's personal affairs and trust. This position is suited to a proactive, self-starter with strong financial acumen, a proactive and reliable nature, and preferably with an interest in the hospitality industry. The ability to maintain and create systems and visual reports is required, along with a strong sense of accountability.
Key responsibilities include:
1. Financial management
- Budgeting and forecasting: Projecting annual income and tracking periodically
- Creditors control: Reconciling suppliers/expenses, loading of payments on internet banking
- Accounting and tax: Oversee bookkeeping, tax planning, and compliance, which are performed by external accountants and tax advisors.
- Bank: Handles bank related matters, such as applications, foreign payments, queries
2. Operational management
- Liaison with marketing and property managers.
- Oversight and project management of various activities including property upgrades
- Support the growth of Here as a branded hospitality portfolio.
3. Estate and succession planning
- Coordinate with legal and financial advisors to structure trusts, wills, and estate plans.
- Ensure good governance.
4. General
- Maintain proper documentation and records for audits or legal reviews.
- FIA (Foreign Investment App.) for annual International spends.
- Handle philanthropic initiatives and charitable endeavours.
- Facilitate family and entity meetings and decision-making processes.
- Serve as the central point of contact between the family and external advisors (lawyers, bankers, investment managers).
- Act as a single point of accountability linking all family entities.
- Provide regular updates and reports to family members on financial and operational matters.
REQUIREMENTS
Skills and attributes
- Strong financial acumen
- Proactive self-starter, with strong project management skills
- Takes pride in work and has a high sense of accuracy
- Highly reliable individual
- Strong interpersonal and communication skills.
- Detail-oriented with good administrative skills
- Calm under pressure, with a service mindset.
Ideal candidate:
- We’re looking for candidates with 2–4 years’ experience in financial, compliance, or legal roles — ideally with exposure to accounting, regulatory reporting, or internal controls. Experience gained through SAIPA articles, junior compliance/legal roles, or similar structured training programs (e.g. SAICA, CIMA, ACCA) is highly valued.
- A relevant, related degree or diploma
- Experience with PowerBI reporting advantageous
- Professional demeanour and discretion in handling private matters
- Must be based in Cape Town
To apply, please email your CV and a brief motivation to:
Subject line: Family Office Manager Vacancy – (Your Name)
Accountant and Office Manager
Posted 15 days ago
Job Viewed
Job Description
Keep the office running and the books balanced all in a day's work.
Are you a proactive multitasker who loves keeping things in order from ledgers to logistics? We're looking for a Bookkeeper & Office Manager to join a dynamic tech company based in Cape Town's CBD. If you're a natural organiser with a knack for numbers, this hybrid admin-finance role could be your perfect next step.
Who is the employer?
They're a SaaS business that builds intuitive, cloud-based tools to help businesses run smarter. Their solutions are practical, powerful, and built with care just like their team
What is the role about?
You'll play a key role in both financial accuracy and day-to-day office management. From reconciling accounts to booking meetings, your attention to detail and ability to juggle tasks will help keep the business running smoothly
Key responsibilities:
- Maintain accurate financial records and manage reconciliations, invoices, and payments
- Assist with payroll, expenses, and monthly reporting
- Provide PA support diary scheduling, travel booking, and admin support to leadership
- Handle office admin, from supplier liaison to basic HR record keeping
- Ensure seamless operations across finance and general office activities
What they're looking for:
- Experience in bookkeeping (Xero ideal)
- Highly organised with strong multitasking skills
- Trustworthy and discreet you'll be handling confidential info
- Proactive and detail-oriented, with a hands-on attitude
- Based in Cape Town with the ability to work in-office most of the time
What's in it for you:
- Be part of a collaborative, growing SaaS business
- Get variety in your day finance, admin, and people support
- Flexible work: some remote work possible (up to one-third of your time)
- Work in a friendly, smart team that values initiative and trust
If you don't hear back from us within 2 weeks of applying, please consider your application unsuccessful. But stay in touch follow us online and keep an eye out for future opportunities.
Client Liaison & Office Manager
Posted 12 days ago
Job Viewed
Job Description
We are recruiting for a Client Liaison & Office Manager with a minimum of 5 years professional working experience. Your strong organisational skills and proactive approach will make you a suitable person for this role.
Skills:
- Excellent computer skills
- Detail orientated
- Efficient time management
- Strong administration skills
- Ability to multi-task
- Ability to prioritize tasks
- Excellent problem solving abilities
- Be a critical thinker
Requirements:
- Matric with relevant Diploma/Certificate
- Minimum of 5 years relevant working experience
- Strong computer skills
- Excellent communication skills - both written and verbal
- Strong sense of responsibility
- Discretion
Duties:
- Plan and organize travel, including accommodations and transportation for both local and international travel
- Manage the Executive's calendar, including meetings, travel and errands
- Maintain organized and confidential records, including personal and professional documents
- Organize events, both internal and external, as well as co-ordinate logistics such as vendor management and negotiations
- Handle office-related tasks, such as procurement of office stock and stationery, as well as loading of staff biometrics
- Track and reconcile expenses, Purchase orders and supplier payments on the system
- Act as a first point of contact for correspondence and phone calls, draft letters and minutes
- Plan and execute corporate events, ensure alignment with organizational goals and budgets
- Expertly manage complex schedules for the managing director and CEO
- Act as a first point of contact for correspondence and phone calls, draft letters and minutes
If this sounds like you, apply. This might just be the opportunity that you are looking for. Suitable candidates will be contacted to discuss your CV and skillset via email and telephonically. Thank You.
Hotel Front Office Manager
Posted today
Job Viewed
Job Description
The President Hotel is on a journey to be considered luxury.
Our purpose is simple yet powerful: to create and inspire memorable experiences.
Our vision: to become Cape Towns most loved hotel.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.
Were seeking a dynamic Front Office Manager to lead our front-of-house team in delivering exceptional guest experiences. Reporting to the Director of Front Office, the Front Office Manager will oversee the smooth running of all front office operations, ensuring service excellence, revenue growth, and the development of a motivated, guest-centric team.
This role requires an energetic leader who is as comfortable engaging with guests in the lobby as they are driving innovation and efficiency behind the scenes.
Key ResponsibilitiesGuest Engagement & Luxury Hosting Be present in the lobby daily, welcoming guests, engaging in meaningful conversations, and setting the tone for exceptional service.
Operational Excellence Ensure all front office systems (Opera PMS and related interfaces) are effectively maintained, with accurate guest data and smooth processes.
Revenue & Loyalty Drive upselling opportunities, oversee loyalty programme standards, and ensure accurate reporting of enrolment and benefits.
Team Leadership & Training Lead, motivate, and develop a high-performing front office team. Oversee daily training, maintain training calendars, and conduct return-to-work interviews when needed.
Collaboration & Communication Ensure seamless communication between front office and other hotel departments, supporting overall operational success.
Financial Accuracy Oversee daily banking, parking reconciliations, PM accounts, and bill backs, ensuring compliance with cashless processes and minimising revenue loss.
Guest Experience Support Work alongside the Guest Experience Manager to continuously enhance the overall guest journey.
Crisis & Compliance Be fully familiar with hotel policies, SOPs, fire, security, and emergency procedures, while ensuring compliance across the department.
Leadership Presence Act as the operational lead for multiple departments in the absence of senior management.
Matric certificate (Grade 12); hospitality qualification or diploma advantageous
Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management
Opera PMS experience essential
Strong knowledge of hotel operations, loyalty programmes, and revenue management principles
Proven track record in guest relations, conflict resolution, and team leadership
Excellent interpersonal, communication, and decision-making skills
Professional, confident, and guest-centric approach to luxury hospitality
Must hold a valid South African ID
Guest-Centric Leadership Passionate about creating warm, memorable guest experiences.
Operational Precision Detail-driven with strong organisational and workflow management skills.
Sales & Upselling Ability Confident in driving revenue across rooms, outlets, and hotel services.
People Development Skilled in coaching, motivating, and inspiring future leaders.
Adaptability & Judgment Effective decision-making in a fast-paced, dynamic environment.
Basic salary (TBA)
50/50 contribution to Pension
Company contribution to medical aid
Must hold a valid South African ID
Only candidates with proven Front Office management and Opera experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview
Recruitment aligns with the companys Employment Equity Plan.
Lead with excellence, engage with purpose, and help shape extraordinary guest experiences at Cape Towns most loved hotel.
Assistant Front Office Manager
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Function**
Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
**Required Experience & Qualifications**
+ Appropriate Tertiary Hospitality qualification
+ Minimum of 3 years' experience in a similar position within a 5-star environment
+ Good leadership, communication and interpersonal skills.
+ Professional Disposition
+ Strong planning and organizing skills to meet deadlines
+ Effective problem solving, decision making and conflict management skills
+ Ability to work within a pressurized environment
+ Ability to use Initiative and be proactive and self-driven
+ Experience in IR management and disciplinary processes
+ Ability to work without supervision and within a team
+ Attention to detail pertaining to area of responsibility
+ Maintain a neat, clean and well-groomed appearance as per company standards
+ Extensive working knowledge in MS Office in all MS office applications as well as OPERA
**Key Areas of Responsibility**
+ Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
+ Effectively co-ordinate and organise the operations of the Front Office department
+ Provide support and guidance to all Front Office departments to ensure efficiency throughout
+ Achieve hygiene, health and safety standard requirements
+ Interviewing, screening and hiring of new employees
+ Appraising performance; recognition and discipline.
+ Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
+ Address and resolve both guest and staff concerns.
+ Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
+ Guest interaction regarding special requests
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Be The First To Know
About the latest Senior office manager Jobs in Cape Town !
Assistant Front Office Manager - Cape Town Marriott Hotel Crystal Towers
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa, 7441 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-WG!_
#LI-Onsite
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Assistant Front Office Manager - Protea Hotel by Marriott Breakwater Lodge
Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
+ High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
OR
+ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years work experience in a similar role.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
+ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
+ Encourages and builds mutual trust, respect, and cooperation among team members.
+ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
+ Ensures employee recognition is taking place on all shifts.
+ Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
+ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
+ Strives to improve service performance.
+ Collaborates with the Front Office Manager on ways to continually improve departmental service.
+ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
+ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
+ Provides services that are above and beyond for customer satisfaction and retention.
+ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
+ Serves as a role model to demonstrate appropriate behaviors.
+ Sets a positive example for guest relations.
+ Displays outstanding hospitality skills.
+ Empowers employees to provide excellent customer service.
+ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
+ Provides feedback to employees based on observation of service behaviors.
+ Handles guest problems and complaints effectively.
+ Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
+ Implements the customer recognition/service program, communicating and ensuring the process.
+ Ensures compliance with all Front Office policies, standards and procedures.
+ Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
+ Analyzes information and evaluating results to choose the best solution and solve problems.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Functions in place of the Front Office Manager in his/her absence.
+ Communicates critical information from pre- and post-convention meetings to the Front Office staff.
+ Participates in department meetings.
MANAGEMENT COMPETENCIES
**Leadership**
+ **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
+ **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
+ **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
+ **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
+ **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
+ **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
+ **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
+ **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
+ **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
+ **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
+ **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
+ **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
+ **Business Acumen** - Understands and utilizes business information to manage everyday operations.
+ **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
+ **Computer Skills** - The ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball. Basic trouble shooting skills, for computers, printers and in room guest technologies. Ability to adapt to changing technologies.
+ **Problem Resolution** - Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints.
+ **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
+ **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
+ **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
+ **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
+ **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents.
+ **Writing** - Communicates effectively in writing as appropriate for the needs of the audience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-WG1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Business Development Manager IT & Office Automation
Posted 22 days ago
Job Viewed
Job Description
What you will do
Build your own pipeline of SME & corporate clients
Win business through cold calls, networking & face-to-face pitches
Sell tailored IT & automation solutions that solve real problems
Negotiate rental finance & SLAs like a pro
Manage accounts, build loyalty, and grow revenue
Crush monthly & quarterly targets and get rewarded for it
3+ years B2B sales success (OA/IT experience a bonus)
A hunter mentality you know how to chase and close
Strong negotiator with real deal-closing confidence
Tech-savvy and able to make complex solutions simple
Fluent in English & Afrikaans
Own reliable car + business-use insurance (non-negotiable)
Drivers licence + willingness to travel your region
If you're ambitious, fearless, and ready to take your sales career to the next level apply now!