12 Senior Leaders jobs in Johannesburg

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE -
PLEASE NOTE THAT AS THE WORKSHOPS ARE BASED IN THE US, YOU MUST BE VERY WELL SPOKEN, AS THEY DON''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
Position Summary:
The Customer Experience Leader is responsible for delivering a 5-star hospitality-grade experience across 23 auto repair stores. Acting as the "voice and ears of the customer," this role ensures proactive communication, follow-ups, and reputation management. Success is measured by customer
satisfaction scores, return rates, and Google reviews.
Work Schedule:
This position tracks Chicago store hours of 8:00 a.m. to 6:00 p.m. Central Time, which corresponds to 3:00 p.m. to 1:00 a.m. South Africa Standard Time. Saturday hours are required.
Key Responsibilities:
- Conduct two daily calls with managers to confirm the status of every car.
- Provide customers with updates after each (text or phone call).
- Place follow-up calls within 24 hours of car delivery to confirm satisfaction and gather feedback.
- Ask every customer: "On a scale of 15, how likely are you to use us again?"
Probe 3s for details and log insights into ChatGPT.
- Copy every Google review into ChatGPT under that stores Customer Reviews Thread; request an analysis of strengths/weaknesses. Forward analysis to the Change Agent.
- Respond to Google reviews, both positive and negative, with professionalism.
- Monitor and clear all voicemails daily, ensuring customer needs are addressed.
- Call back customers who declined recommended services with follow-up offers.
- Collaborate with the Customer Experience Supervisor and Assistant Supervisor for training and performance improvement.
- Support the Change Agent in gathering and analyzing customer insights for Performance Paths.
Key Metrics:
- Customer satisfaction score 4.6/5.
- 70% reviews rated 45 stars.
- Customer return rate 65%.
- New customer conversion rate 35%.
- 100% voicemail clearance daily.
- 1 customer update every 4 hours vehicle is in shop.
Reporting Line:
- Reports to the Customer Experience Supervisor and Assistant Supervisor.
- Works closely with the Change Agent, who synthesizes insights and oversees performance adjustments.
The position is basically the same duties as a Service Advisor.

Overview

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025.

• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role’s mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementation operations contracts, and mitigating delivery risks through robust contract and partner management. The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines. However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Head is responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners. The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom’s Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

• Strategy Formulation & Execution
• Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.
• Business Enablement
• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement. Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind.
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management: Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management.
• Partner & Subcontractor Management: Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.
• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.
• Focused on achieving the following business performance on:
• On-time, on-budget delivery of all projects and contracts
• Compliance with client SLAs and zero critical delivery escalations
• Beyond connectivity contract retention rates
• Effective risk mitigation and absence of unmitigated delivery failures
• Client satisfaction scores and contract renewal rates
• Successful management of partner and subcontractor relationships
• Stakeholder Management
• Lead, inspire, and develop a high-performing team delivering complex solutions across product and service lifecycles.
• Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors.
• Build collaborative partnerships and alliances for business success.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Delivering through People:
• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
• Encourage a culture of collaboration, accountability, and continuous improvement

• Bachelor’s degree in business, Engineering, Information Technology, or related field (master’s preferred).
• Postgraduate qualifications/MBA (Desirable)
• Minimum 8 years’ experience in delivery management, with at least 5 years in a senior leadership role overseeing multi-disciplinary teams.
• Proven track record of managing large-scale projects and long-term support contracts within the mobile, ISP, or technology sectors.
• Strong commercial acumen and contract negotiation skills.
• Experience in partner management and risk mitigation within complex delivery environments.
• Excellent communication, stakeholder management, and leadership skills.
• +5 years of management consulting and people management experience overseeing multi-disciplinary teams.

• Strategic mindset and out-of-the-box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, its market, and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customers’ objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in a multinational matrix organisation
• Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 21 October 2025.

The base location for this role is

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

The Executive of Strategic Capital Management is responsible for leading the development and execution of the bank’s capital strategy to ensure an optimal capital structure, regulatory compliance, and alignment with the Group’s long-term growth ambitions.

This role plays a pivotal part in capital forecasting, allocation, and optimization using both Economic and Regulatory Capital models to support risk-adjusted performance management across the enterprise. It oversees the management of capital instruments, ICAAP and ORSA processes, and contributes to dividend policy formulation and external disclosures, including Pillar 3.

The role also provides capital impact assessments for strategic initiatives such as mergers and acquisitions, and drives innovation through research, industry analysis, and continuous enhancement of capital frameworks and governance.

A key leadership responsibility includes building and developing a high-performing team of capital specialists, aligned to the Balance Sheet Management Division and the Group’s aspiration to be market-leading in strategic capital management.

• Develop and maintain the bank’s strategic capital plan aligned to business growth, risk appetite, and regulatory expectations.
• Lead capital forecasting and scenario analysis to support strategic decision-making, while assessing resilience under adverse conditions, and recommending actions to mitigate capital risks.
• Calculate and monitor the bank’s Cost of Equity (CoE) and its implications for capital deployment and shareholder returns.

Capital Allocation & Optimization

• Drive capital allocation using both Economic Capital and Regulatory Capital models to support risk-adjusted performance management.
• Lead RWA optimization initiatives to improve capital efficiency and release constrained capital, including the identification of opportunities to optimize capital usage across business units.
• Provide capital impact assessments for strategic projects, including M&A, portfolio restructuring, and new business initiatives.

Regulatory Compliance & Governance

• Ensure compliance with Basel III/IV and other applicable capital regulations.
• Manage ICAAP and ORSA processes, including documentation, governance, and regulatory engagement.
• Manage capital instruments including AT1 and Tier 2 issuances, ensuring alignment with regulatory and strategic objectives.
• Maintain and update capital and solvency management policies, frameworks, and governance structures.
• Monitor and report on capital adequacy, leverage ratios, and risk-weighted assets (RWA).
• Liaise with regulators and internal stakeholders on capital-related matters.
• Provide inputs into dividend policy formulation, balancing capital adequacy, growth ambitions, and shareholder expectations.
• Monitor capital buffers and advise on sustainable dividend distributions.

Internal & External Reporting

• Oversee internal capital reporting to executive committees and the Board.
• Ensure accurate and timely external disclosures, including Pillar 3 reporting and investor communications.
• Support Investor Relations and Finance teams with capital-related insights and disclosures.

Stakeholder Engagement

• Engage with regulators, rating agencies, auditors, and internal stakeholders on capital matters.
• Collaborate with Finance, Risk, Treasury, Strategy, and Business Units to ensure integrated capital management.

Leadership & Team Development

• Lead a team of highly specialised professionals in capital management, fostering a culture of excellence, innovation, and continuous development.
• Build team capabilities to support the Balance Sheet Management Division and contribute to the Group’s ambition to be market-leading in strategic capital management.

Research & Industry Analysis

• Monitor global and local regulatory developments, capital market trends, and peer benchmarking.
• Provide thought leadership on emerging capital management practices and innovations.

• Post Graduate Degree in Accounting, Finance, Economics, Actuarial Science or related field
• Professional certification (e.g., CA (SA) CFA, FRM) is advantageous.

• 10+ years of experience in banking or financial services, with deep expertise in capital management, treasury, or financial strategy.
• Strong understanding of regulatory capital frameworks, economic capital modelling, and banking regulations.
• Experience with presenting technical concepts to senior stakeholders in an understandable manner.

• Intellectually Curious & Self-Driven: Demonstrates a proactive commitment to deepening expertise in capital methodologies, models, and emerging industry practices. A self-starter with a continuous learning mindset.
• Exceptional Communicator: Possesses outstanding verbal and written communication skills, with the ability to distill complex technical concepts into clear, concise, and actionable insights for diverse audiences.
• Resilient & Results-Oriented: Operates with high levels of resilience, determination, and drive. Maintains focus and composure under pressure, consistently delivering world-class outputs in dynamic and demanding environments.
• Strategic & Tactical Agility: Capable of operating seamlessly at both strategic and operational levels—balancing visionary thinking with hands-on execution to meet regulatory and business requirements.
• Detail-Oriented & Business-Focused: Combines precision and attention to detail with a strong commercial orientation, ensuring outputs are technically sound and aligned to business value.
• High-Performance Leadership: Leads by example, fostering a culture of excellence, accountability, and continuous improvement. Inspires and empowers teams to achieve stretch goals while supporting professional growth.
• Integrity & Professionalism: Upholds the highest standards of ethical conduct, transparency, and professionalism in all interactions and decision-making.
• Strategic and Commercial Acumen: Translates macroeconomic, regulatory, and business trends into actionable capital strategies that drive long-term value.
• Regulatory and Technical Expertise: Deep understanding of Basel frameworks, ICAAP, ORSA, Pillar 3 disclosures, and capital instruments (AT1, Tier 2).
• Economic and Regulatory Capital Modelling: Proficiency in capital allocation methodologies and performance measurement using risk-adjusted metrics.
• Financial Modelling and Analytical Skills: Advanced capability in scenario analysis, stress testing, and capital forecasting.
• Innovation and Continuous Improvement: Ability to challenge the status quo, introduce new tools and frameworks, and drive capital management excellence.
• Internal and External Reporting Expertise: Skilled in preparing and presenting capital reports to executive committees, regulators, and external stakeholders.
• Leadership and Team Development: Proven ability to lead, mentor, and grow a team of highly specialised professionals, fostering a high-performance culture aligned to the Balance Sheet Management Division and Group strategic goals.
• Stakeholder Engagement: Strong interpersonal and influencing skills to engage with senior executives, regulators, auditors, and cross-functional teams.
• Problem-Solving Orientation: Analytical mindset with the ability to solve complex capital-related challenges and make sound decisions under pressure.
• Resilience and Agility: Ability to operate effectively in a dynamic, high-pressure environment, balancing strategic vision with tactical execution.
• Multi-Level Execution Capability: Comfortable operating at both strategic and operational levels to ensure delivery of high-quality outputs.
• Detail-Oriented and Self-Motivated: High attention to detail with a proactive approach to managing deliverables and deadlines.
• Business-Driven Mindset: Focused on delivering outcomes that support the bank’s financial sustainability, competitiveness, and regulatory standing.

Note: This description excludes extraneous formatting and boilerplate marketing language and focuses on essential responsibilities, qualifications, and expectations.

Please contact the Nedbank Recruiting Team at

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Nedbank Ltd Reg No 1951/ /06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at

Overview

Nedbank Johannesburg, Gauteng, South Africa

Executive: Strategic Capital Management

Location: Johannesburg, Gauteng, South Africa

The Executive of Strategic Capital Management is responsible for leading the development and execution of the bank’s capital strategy to ensure an optimal capital structure, regulatory compliance, and alignment with the Group’s long-term growth ambitions.

This role plays a pivotal part in capital forecasting, allocation, and optimization using both Economic and Regulatory Capital models to support risk-adjusted performance management across the enterprise. It oversees the management of capital instruments, ICAAP and ORSA processes, and contributes to dividend policy formulation and external disclosures, including Pillar 3.

The role also provides capital impact assessments for strategic initiatives such as mergers and acquisitions, and drives innovation through research, industry analysis, and continuous enhancement of capital frameworks and governance.

A key leadership responsibility includes building and developing a high-performing team of capital specialists, aligned to the Balance Sheet Management Division and the Group’s aspiration to be market-leading in strategic capital management.

• Develop and maintain the bank’s strategic capital plan aligned to business growth, risk appetite, and regulatory expectations.
• Lead capital forecasting and scenario analysis to support strategic decision-making, while assessing resilience under adverse conditions, and recommending actions to mitigate capital risks.
• Calculate and monitor the bank’s Cost of Equity (CoE) and its implications for capital deployment and shareholder returns.

• Drive capital allocation using both Economic Capital and Regulatory Capital models to support risk-adjusted performance management.
• Lead RWA optimization initiatives to improve capital efficiency and release constrained capital, including the identification of opportunities to optimize capital usage across business units.
• Provide capital impact assessments for strategic projects, including M&A, portfolio restructuring, and new business initiatives.

• Ensure compliance with Basel III/IV and other applicable capital regulations.
• Manage ICAAP and ORSA processes, including documentation, governance, and regulatory engagement.
• Manage capital instruments including AT1 and Tier 2 issuances, ensuring alignment with regulatory and strategic objectives.
• Maintain and update capital and solvency management policies, frameworks, and governance structures.
• Monitor and report on capital adequacy, leverage ratios, and risk-weighted assets (RWA).
• Liaise with regulators and internal stakeholders on capital-related matters.

• Provide inputs into dividend policy formulation, balancing capital adequacy, growth ambitions, and shareholder expectations.
• Monitor capital buffers and advise on sustainable dividend distributions.

• Oversee internal capital reporting to executive committees and the Board.
• Ensure accurate and timely external disclosures, including Pillar 3 reporting and investor communications.
• Support Investor Relations and Finance teams with capital-related insights and disclosures.

• Engage with regulators, rating agencies, auditors, and internal stakeholders on capital matters.
• Collaborate with Finance, Risk, Treasury, Strategy, and Business Units to ensure integrated capital management.

• Lead a team of highly specialised professionals in capital management, fostering a culture of excellence, innovation, and continuous development.
• Build team capabilities to support the Balance Sheet Management Division and contribute to the Group’s ambition to be market-leading in strategic capital management.

• Monitor global and local regulatory developments, capital market trends, and peer benchmarking.
• Provide thought leadership on emerging capital management practices and innovations.

• Post Graduate Degree in Accounting, Finance, Economics, Actuarial Science or related field
• Professional certification (e.g., CA (SA) CFA, FRM) is advantageous.

• 10+ years of experience in banking or financial services, with deep expertise in capital management, treasury, or financial strategy.
• Strong understanding of regulatory capital frameworks, economic capital modelling, and banking regulations.
• Experience with presenting technical concepts to senior stakeholders in an understandable manner.

• Intellectually Curious & Self-Driven: Demonstrates a proactive commitment to deepening expertise in capital methodologies, models, and emerging industry practices. A self-starter with a continuous learning mindset.
• Exceptional Communicator: Possesses outstanding verbal and written communication skills, with the ability to distill complex technical concepts into clear, concise, and actionable insights for diverse audiences.
• Resilient & Results-Oriented: Operates with high levels of resilience, determination, and drive. Maintains focus and composure under pressure, consistently delivering world-class outputs in dynamic and demanding environments.
• Strategic & Tactical Agility: Capable of operating seamlessly at both strategic (50,000-foot) and operational (5-foot) levels—balancing visionary thinking with hands-on execution to meet regulatory and business requirements.
• Detail-Oriented & Business-Focused: Combines precision and attention to detail with a strong commercial orientation, ensuring that outputs are not only technically sound but also aligned to business value.
• High-Performance Leadership: Leads by example, fostering a culture of excellence, accountability, and continuous improvement. Inspires and empowers teams to achieve stretch goals while supporting professional growth.
• Integrity & Professionalism: Upholds the highest standards of ethical conduct, transparency, and professionalism in all interactions and decision-making.

• Strategic and Commercial Acumen: Ability to translate macroeconomic, regulatory, and business trends into actionable capital strategies that drive long-term value.
• Regulatory and Technical Expertise: Deep understanding of Basel frameworks, ICAAP, ORSA, Pillar 3 disclosures, and capital instruments (AT1, Tier 2).
• Economic and Regulatory Capital Modelling: Proficiency in capital allocation methodologies and performance measurement using risk-adjusted metrics.
• Financial Modelling and Analytical Skills: Advanced capability in scenario analysis, stress testing, and capital forecasting.
• Innovation and Continuous Improvement: Ability to challenge the status quo, introduce new tools and frameworks, and drive capital management excellence.
• Internal and External Reporting Expertise: Skilled in preparing and presenting capital reports to executive committees, regulators, and external stakeholders.

• Leadership and Team Development: Proven ability to lead, mentor, and grow a team of highly specialised professionals, fostering a high-performance culture aligned to the Balance Sheet Management Division and Group strategic goals.
• Stakeholder Engagement: Strong interpersonal and influencing skills to engage with senior executives, regulators, auditors, and cross-functional teams.
• Problem-Solving Orientation: Analytical mindset with the ability to solve complex capital-related challenges and make sound decisions under pressure.
• Resilience and Agility: Ability to operate effectively in a dynamic, high-pressure environment, balancing strategic vision with tactical execution.
• Multi-Level Execution Capability: Comfortable operating at both strategic (50,000-foot) and operational (5-foot) levels to ensure delivery of high-quality outputs.
• Detail-Oriented and Self-Motivated: High attention to detail with a proactive approach to managing deliverables and deadlines.
• Business-Driven Mindset: Focused on delivering outcomes that support the bank’s financial sustainability, competitiveness, and regulatory standing.

Please contact the Nedbank Recruiting Team at

• Executive

• Full-time

• Business Development and Sales

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

• The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role’smandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementationoperations contracts, and mitigating delivery risks through robust contract and partner management. The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance withservice-level agreements (SLAs) by leveraging internal capabilities and, where necessary, engaging external partners or subcontractors.
• To the extent that established delivery structures are already in place in mature Business Units, the executive head will partner with both Mobile and Vodacom Business Technology delivery teams to establish ways of work; accountability metrics; operational performance metrics, escalation metrics, and management routines. However, for complex multiple BU solutions, beyond mobile or for ventures or partner-delivered solutions, the Executive Headis responsible for setting up a delivery operating model comprised of a combination of internal resources (consolidation of what is already in the business) or partnership models with ventures or external partners. The executive head is accountable for the strategic governance, orchestration, and operational excellence of complex solution delivery across Vodacom’s Mobile, Fixed, and Beyond Connectivity portfolios.
• The role acts as a critical bridge between product teams, internal delivery units, and external partners to shape and uphold delivery frameworks that enhance customer experience and prevent downstream issues.

1. Strategy Formulation & Execution:

• Strategic Delivery Oversight: Ensure the delivery of all Vodacom Business products and solutions, in alignment with sold commercials and client requirements.

2. Business Enablement

• Develop and track key performance indicators (KPIs) to measure the impact of interventions and identify areas for continuous improvement Lead the integration of delivery and operational criteria into product design governance, ensuring that every product is conceived with scalability, feasibility, and supportability in mind.
• Ensure that service models, escalation paths, and documentation standards are embedded into every product, enabling seamless transition into in-life operations and customer support.
• Lead the stabilization phase post-launch, ensuring that knowledge transfer, training, and early issue resolution are executed with precision and accountability.
• Lead the feedback loop between delivery, operations, and product teams to ensure continuous improvement and future-readiness of product governance frameworks.
• Ensure the co-ordination of complex delivery across Vodacom Business, Partners and Subsidiaries and manages stakeholders to ensure on time delivery by upholding contractual obligations.
• Develop and implement a robust system for identifying and prioritising major customer delivery and in-life challenges.
• Enable data usage to identify trends, predict potential future challenges, and proactively implement preventative measures.
• Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers.
• Contract Management: Negotiate, execute, and oversee back-to-back contracts with partners or subcontractors to ensure fulfilment of client SLAs and mitigation of delivery risks through collaboration with Supply Chain Management
• Partner & Subcontractor Management: Identify, engage, and manage third-party partners, Subsidiaries or subcontractors, maintaining quality and compliance standards.
• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.

• Risk Mitigation: Proactively identify delivery risks and implement controls to ensure business continuity and contractual compliance.
• Manage programme budgets, business cases, and cost controls to maximise value delivered to the business and customers.
• Support commercial due diligence and investment decisions for new and in-life solutions.
• Focused on achieving the following business performance on:
  
  • On-time, on-budget delivery of all projects and contracts
  • Compliance with client SLAs and zero critical delivery escalations
  • Beyond connectivity contract retention rates
  • Effective risk mitigation and absence of unmitigated delivery failures
  • Client satisfaction scores and contract renewal rates
  • Successful management of partner and subcontractor relationships

3. Stakeholder Management

• Lead, inspire, and develop a high-performing team delivering complex solutionsacross product and service lifecycles.
• Build strong relationships with key delivery partners, internal stakeholders, and executive sponsors.
• Build collaborative partnerships and alliances for business success.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points

4. Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to beachieved.
• Support and enable the team to succeed by driving skills development and future fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
• Encourage a culture of collaboration, accountability, and continuous improvement

• Bachelor’s degree in business, Engineering, Information Technology, or related field (master’s preferred).
• Postgraduate qualifications/MBA (Desirable)
• Minimum 8 years’ experience in delivery management, with at least 5 years in a senior leadership role overseeing multi-disciplinary teams.
  
  • Proven track record of managing large-scale projects and long-term support contracts within the mobile, ISP,or technology sectors.
  • Strong commercial acumen and contract negotiation skills.
  • Experience in partner management and risk mitigation within complex delivery environments.
  • Excellent communication, stakeholder management, and leadership skills.
  • +5 years of management consulting and people management experience overseeing multi-disciplinary teams.

Technical Competencies

• Strategic mindset and out-of-the-box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, its market, and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customers’ objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in a multinational matrix organisation
• Successful track record of managing multi-industry sales teams and demonstrating profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 21 October 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Requisition Details & Talent Acquisition Contact

REQ Michelle Thabethe

Location: Sandton

Cluster: Group Finance (BSM)

Closing date: 20 October 2025

Job Family

Risk, Audit and Compliance

Career Stream

Enterprise wide Risk Management

Leadership Pipeline

Manage Others (MO)

Purpose of role

The Executive of Strategic Capital Management is responsible for leading the development and execution of the bank's capital strategy to ensure an optimal capital structure, regulatory compliance, and alignment with the Group's long-term growth ambitions.

This role plays a pivotal part in capital forecasting, allocation, and optimization using both Economic and Regulatory Capital models to support risk-adjusted performance management across the enterprise. It oversees the management of capital instruments, ICAAP and ORSA processes, and contributes to dividend policy formulation and external disclosures, including Pillar 3.

The role also provides capital impact assessments for strategic initiatives such as mergers and acquisitions, and drives innovation through research, industry analysis, and continuous enhancement of capital frameworks and governance.

A key leadership responsibility includes building and developing a high-performing team of capital specialists, aligned to the Balance Sheet Management Division and the Group's aspiration to be market-leading in strategic capital management.

Key Deliverable & Outputs

Capital Strategy & Planning

• Develop and maintain the bank's strategic capital plan aligned to business growth, risk appetite, and regulatory expectations.
• Lead capital forecasting and scenario analysis to support strategic decision-making, while assessing resilience under adverse conditions, and recommending actions to mitigate capital risks.
• Calculate and monitor the bank's Cost of Equity (CoE) and its implications for capital deployment and shareholder returns.

Capital Allocation & Optimization

• Drive capital allocation using both Economic Capital and Regulatory Capital models to support risk-adjusted performance management.
• Lead RWA optimization initiatives to improve capital efficiency and release constrained capital, including the identification of opportunities to optimize capital usage across business units.
• Provide capital impact assessments for strategic projects, including M&A, portfolio restructuring, and new business initiatives.

Regulatory Compliance & Governance

• Ensure compliance with Basel III/IV and other applicable capital regulations.
• Manage ICAAP and ORSA processes, including documentation, governance, and regulatory engagement.
• Manage capital instruments including AT1 and Tier 2 issuances, ensuring alignment with regulatory and strategic objectives.
• Maintain and update capital and solvency management policies, frameworks, and governance structures.
• Monitor and report on capital adequacy, leverage ratios, and risk-weighted assets (RWA).
• Liaise with regulators and internal stakeholders on capital-related matters.

Dividend Policy & Shareholder Returns

• Provide inputs into dividend policy formulation, balancing capital adequacy, growth ambitions, and shareholder expectations.
• Monitor capital buffers and advise on sustainable dividend distributions.

Internal & External Reporting

• Oversee internal capital reporting to executive committees and the Board.
• Ensure accurate and timely external disclosures, including Pillar 3 reporting and investor communications.
• Support Investor Relations and Finance teams with capital-related insights and disclosures.

Stakeholder Engagement

• Engage with regulators, rating agencies, auditors, and internal stakeholders on capital matters.
• Collaborate with Finance, Risk, Treasury, Strategy, and Business Units to ensure integrated capital management.

Leadership & Team Development

• Lead a team of highly specialised professionals in capital management, fostering a culture of excellence, innovation, and continuous development.
• Build team capabilities to support the Balance Sheet Management Division and contribute to the Group's ambition to be market-leading in strategic capital management.

Research & Industry Analysis

• Monitor global and local regulatory developments, capital market trends, and peer benchmarking.
• Provide thought leadership on emerging capital management practices and innovations.

Formal Qualification

• Post Graduate Degree in Accounting, Finance, Economics, Actuarial Science or related field
• Professional certification (e.g., CA (SA) CFA, FRM) is advantageous.

Experience

• 10+ years of experience in banking or financial services, with deep expertise in capital management, treasury, or financial strategy.
• Strong understanding of regulatory capital frameworks, economic capital modelling, and banking regulations.
• Experience with presenting technical concepts to senior stakeholders in an understandable manner.

Personal style and values

• Intellectually Curious & Self-Driven:
  Demonstrates a proactive commitment to deepening expertise in capital methodologies, models, and emerging industry practices. A self-starter with a continuous learning mindset.
• Exceptional Communicator
  : Possesses outstanding verbal and written communication skills, with the ability to distill complex technical concepts into clear, concise, and actionable insights for diverse audiences.
• Resilient & Results-Oriented
  : Operates with high levels of resilience, determination, and drive. Maintains focus and composure under pressure, consistently delivering world-class outputs in dynamic and demanding environments.
• Strategic & Tactical Agility:
  Capable of operating seamlessly at both strategic (50,000-foot) and operational (5-foot) levels—balancing visionary thinking with hands-on execution to meet regulatory and business requirements.
• Detail-Oriented & Business-Focused:
  Combines precision and attention to detail with a strong commercial orientation, ensuring that outputs are not only technically sound but also aligned to business value.
• High-Performance Leadership:
  Leads by example, fostering a culture of excellence, accountability, and continuous improvement. Inspires and empowers teams to achieve stretch goals while supporting professional growth.
• Integrity & Professionalism:
  Upholds the highest standards of ethical conduct, transparency, and professionalism in all interactions and decision-making.

Professional/Technical Competencies

• Strategic and Commercial Acumen:
  Ability to translate macroeconomic, regulatory, and business trends into actionable capital strategies that drive long-term value.
• Regulatory and Technical Expertise:
  Deep understanding of Basel frameworks, ICAAP, ORSA, Pillar 3 disclosures, and capital instruments (AT1, Tier 2).
• Economic and Regulatory Capital Modelling:
  Proficiency in capital allocation methodologies and performance measurement using risk-adjusted metrics.
• Financial Modelling and Analytical Skills:
  Advanced capability in scenario analysis, stress testing, and capital forecasting.
• Innovation and Continuous Improvement:
  Ability to challenge the status quo, introduce new tools and frameworks, and drive capital management excellence.
• Internal and External Reporting Expertise:
  Skilled in preparing and presenting capital reports to executive committees, regulators, and external stakeholders.

Behavioural Competencies

• Leadership and Team Development:
  Proven ability to lead, mentor, and grow a team of highly specialised professionals, fostering a high-performance culture aligned to the Balance Sheet Management Division and Group strategic goals.
• Stakeholder Engagement:
  Strong interpersonal and influencing skills to engage with senior executives, regulators, auditors, and cross-functional teams.
• Problem-Solving Orientation:
  Analytical mindset with the ability to solve complex capital-related challenges and make sound decisions under pressure.
• Resilience and Agility:
  Ability to operate effectively in a dynamic, high-pressure environment, balancing strategic vision with tactical execution.
• Multi-Level Execution Capability:
  Comfortable operating at both strategic (50,000-foot) and operational (5-foot) levels to ensure delivery of high-quality outputs.
• Detail-Oriented and Self-Motivated:
  High attention to detail with a proactive approach to managing deliverables and deadlines.
• Business-Driven Mindset:
  Focused on delivering outcomes that support the bank's financial sustainability, competitiveness, and regulatory standing.

Role Purpose

To establish, lead, and continuously enhance the Data Management & Analytics Centre of Excellence, driving the development and execution of enterprise-wide data governance, management, and analytics strategies.

Requirements

• Bachelor's degree in data science, Statistics, Actuarial Science, Mathematics, Computer Science, or related field (Master's preferred).
• At least 8+ years of experience in data, analytics, or technology roles within banking, telecommunications, or insurance.
• At least 3 years in a leadership capacity.
• Demonstrated success in bridging business and technology for enterprise-wide data delivery.
• Strong technical expertise in Azure Synapse, SQL, and data integration, Metadata and Master Data Management platforms.
• Proven track record in executing analytics use cases .
• In-depth knowledge of South African data governance and compliance.

Duties and Responsibilities

Strategic data leadership

• Lead the implementation of the enterprise data and analytics strategy aligned with business priorities, ensuring delivery of measurable business value.
• Champion data governance, management, and quality initiatives, ensuring compliance with South African regulatory requirements.
• Act as a liaison between business units and technology teams, translating business priorities into scalable, governed, and reusable data and analytics solutions.
• Foster and embed a data-driven culture throughout Guardrisk, driving consistent data practices across all business units.

Data Management & Architecture

• Define and enforce standardised data input formats, source specifications, and data ingestion processes within the Guardrisk ecosystem.
• Maintain and enrich a comprehensive data catalog with clear metadata, lineage, and ownership for transparency and traceability.
• Align cross-functional units on common logic, definitions, joins, and KPIs to ensure enterprise-wide data consistency.
• Continuously monitor data quality metrics, driving remediation efforts and maintaining trust and compliance.
• Lead data governance bodies such as Data Council and Data SteerCos to oversee data governance frameworks.

Use Case Execution For Support Functions

• Develop, operationalise, and oversee analytics use cases for support functions (Finance, Risk, HR, Compliance, Actuarial), particularly where dedicated data teams are absent.
• Integrate trusted datasets and analytics outputs into day-to-day business processes to enable informed decision-making.
• Enforce guardrails to ensure all analytics initiatives adhere to governance and compliance standards.
• Provide technical guidance to internal analytics teams, ensuring alignment with central data architecture and standards.

Data Governance and compliance

• Drive enterprise-wide adoption of central data definitions and datasets, promoting reuse and knowledge sharing.
• Define and enforce data retention, archiving, and lifecycle management policies per regulatory requirements.
• Lead initiatives to enhance metadata management, lineage tracking, and data quality assurance.
• Serve as executive sponsor for data privacy and ethics programs, ensuring lawful and ethical data usage

Technology and IT Partnership

• Collaborate closely with IT leadership to design and maintain data pipelines, storage, and infrastructure that meet business needs.
• Influence IT investments, ensuring data architecture and toolsets are flexible, scalable, and compliant to effectively enable execution of the Data strategy across the enterprise.
• Build and maintain the data pipelines and infrastructure that allows for analytics use case execution

People Leadership

• Lead, coach, and develop a high-performing operations team to achieve strategic and operational objectives.
• Foster a culture of accountability, collaboration, and performance.
• Manage capacity, talent development, and succession planning within the operations function

As an applicant, please verify the legitimacy of this job advert on our company career page

LEGAL EXECUTIVE – LAND RIGHTS MANAGEMENT

SALARY PACKAGE: COMPETITIVE NEGOTIABLE REMUNERATION PACKAGE

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 11 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from suitable persons interested to fill the above-mentioned position. The incumbent will be expected to sign a performance contract. The position reports to the CEO and is based at the National Office in Johannesburg (Braamfontein).

KEY OUTPUTS

1. Provide strategic support to the Chief Executive Officer in the development of a Strategic Plan, operational plans and budgets in relation to the delivery of the land claims legal services offering.
2. Participate as a member of the Management Executive Committee and the Management Committee with a specific focus on the delivery of legal representation in land-related matters services offering.
3. Provide strategic direction, guidance and lead the implementation of setting up a new business capability for land legal representation within Legal Aid SA.
4. Oversee the transfer of the legal representation function (and related budget) currently undertaken by the Land Rights Management Facility of the Department of Agriculture, Land Reform and Rural Development to Legal Aid SA.
5. Research, anticipate and mitigate against legal risks facing Legal Aid SA and develop organisational policy positions on legal representation in land-related matters services.
6. Develop and maintain strategic partnerships with the relevant stakeholders – private and public bodies in order to leverage opportunities for the delivery of land claims legal services outside of the Legal Aid SA national footprint.
7. Develop and maintain strategic service provider partnerships with the legal profession by developing, maintaining and managing an outsourced system of briefing accredited Legal Practitioners in order to leverage opportunities to increase the scope of land legal services delivery.
8. Maintain strategic business partnerships with the Legal Aid SA Executives in order to ensure the achievement of Legal Aid SA strategic objectives.
9. Ensure the effective implementation of a sound Governance Framework for the legal services delivery operating system and oversee compliance with all relevant legislation.

MINIMUM REQUIREMENTS

1. LLB or other relevant South African legal qualification.
2. A highly respected Legal Practitioner with 10 years’ experience in legal representation on land-related matters, five (5) of which should be in a senior position.
3. An Admitted Legal Practitioner with the right of appearance in South African courts.
4. Strong knowledge of legal representation on land-related matters’ core business administration processes and systems.
5. Ability to lead, influence and persuade in the best interests of Legal Aid SA.
6. Strong knowledge of land reform disciplines and how to implement and leverage these within a complex business environment, with particular skills at the Land Claims Court, High Court, Supreme Court of Appeal and Constitutional Court level. Litigation skills, legal drafting, legal research, legal practice ethical and professional compliance management.
7. Experience in providing critical customer and stakeholder needs and insights in the implementation of land reform legal representation matters.
8. Project and programme management experience is essential.
9. Excellent organisation and leadership skills, business acumen and the ability to deal with ambiguity, meet demanding deadlines and manage projects.
10. Ability to lead by creating an inspired vision, modelling the way and creating an environment which maximises team effectiveness.
11. Able to partner with the support platform Executives in the achievement of strategic objectives.

A detailed curriculum vitae reflecting the practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 20 August 2020 by email, quoting the reference number NO/LE – LRM/09/08/2020 in the subject line to

Enquiries to Richard Baloyi, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT.