14 Senior IT Technician Outsourced Onsite And Support Service jobs in Durban

• Manage the daily operations of the Service Desk team, including 1st and 2nd line support
• Build and maintain a cohesive team; coach, mentor, and develop staff
• Ensure the team is aligned with business goals and service objectives
• Lead by example, modeling the desired work ethic and professional behavior
  
  

• Ensure SLAs and other performance metrics are consistently met, identifying and rectifying any potential issues
• Track, analyze, and report on performance against SLAs and other key service metrics
• Coordinate escalations and resolve high-priority incidents in a timely manner
• Implement and monitor service improvement plans
  
  

• Identify and implement process improvements to enhance service desk efficiency and service quality
• Ensure compliance with best practices, frameworks (e.g., ITIL), and relevant industry standards
• Drive the adoption of tools and technologies to improve service delivery
  
  

• Generate regular reports for management on Service Desk performance, including ticket volumes, resolution times, and customer satisfaction
• Analyze trends and use data to identify areas for improvement
  
  

• Serve as the primary point of contact for all service desk-related issues within the organization
• Communicate effectively with key stakeholders, ensuring alignment with business objectives
• Manage relationships with external vendors and partners where applicable
  
  

• Oversee 1st and 2nd line technical support to ensure the efficient handling of incidents and requests
• Provide guidance and escalation support for the team on complex technical issues
• Collaborate with other IT teams to ensure seamless resolution of cross-functional issues
  
  

• 5+ years of experience in IT technical support, including 2+ years in a managerial role
• Demonstrated experience managing 1st and 2nd line support teams
• Experience working under high-pressure environments and adhering to SLAs
• Strong background in ITIL or other relevant service management frameworks
• Technical Skills: In-depth knowledge of networking, internet protocols, and IT systems. Hands-on experience in troubleshooting technical issues across a range of technologies and platforms
• Knowledge of helpdesk ticketing systems and performance metrics reporting
• Familiarity with cloud technologies, VPNs, remote access, and desktop support
• Soft Skills: Strong leadership, communication, and interpersonal skills. Ability to coach and develop a team while fostering a positive and productive working environment. Excellent problem-solving skills with the ability to handle complex and escalated issues. High level of accountability and ownership for the Service Desk's performance
  
  

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Job Title

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What You Will Do In This Role

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Minimum 2 years' experience working within a contact centre environment, with at least 1 year working within a technical support department
• Exposure to supporting customers on chat and email (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of

R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Apply Now

Job Title

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.

We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

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Get notified about new Technical Support Representative jobs in Durban, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Title:

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.

We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division.

This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles.

The ideal candidate will act as a checker / approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy.

You will also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timely.

This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division. This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles. The ideal candidate will act as a checker/approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy. Youll also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timeously. This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

Electrical Distributor looking for a Technical Customer Service Agent to join their organisation.

POSITION INFO :

The Customer Support Agent is responsible for delivering high-quality support services to customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
• Suggest improvements based on customer feedback and trends.

Essential Requirements :

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in English.

Beneficial Requirements :

• Experience in Industrial Automation products.
• Experience with advanced troubleshooting and technical support.

Role Summary:

The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.

• Suggest improvements based on customer feedback and trends.

Essential Requirements:

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and as part of a team.
• Flexibility in adapting to evolving company products and new technologies.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• An electrical or mechatronics qualification.
• Experience with advanced troubleshooting and technical support.