544 Servicedesk jobs in South Africa

- DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY?
- DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY?

We are looking for a Customer Service Agent to join our team. Your responsibilities will include building and maintaining long-term customer relationships, as well as identifying and contacting potential clients. You should be able to communicate effectively with clients to understand their advertising needs and concerns.

As a Customer Service Agent , you should participate in sales meetings and trade shows. You will also coordinate with the Marketing and Design teams to create promotional campaigns. Additionally, conducting in-depth research and willingness to travel are required.

To succeed in this role, you should be highly motivated with excellent marketing skills and familiarity with various advertising techniques. The ability to handle stressful situations and provide excellent customer service professionally and promptly will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

-DO YOU ENJOY WORKING WITH DIFFERENT PEOPLE EVERYDAY? -DO YOU HAVE AN OUTGOING, ENERGETIC PERSONALITY We are looking for an Customer Service Agent to be a part of our team. Your job responsibilities will include building and maintaining long-term customer relations. Besides, you will also be responsible for identifying and contacting potential clients. You should also be able to communicate with clients to understand their advertising requirements and concerns. As an Customer Service Agent, you should be able to participate in various sales meetings and trade shows. Furthermore, you should be able to coordinate with the Marketing and Design team in creating promotional campaigns. Also, you should be able to conduct in-depth research and willing to travel to different locations. To be able to perform in this job role, you should be highly motivated and have excellent marketing skills. You should also be familiar with various advertising and marketing techniques. A successful candidate should also be able to handle stressful situations. Your ability to provide excellent customer service in a professional and timely manner will be advantageous.

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

1. Receive calls from customers / passengers
2. Deal with problems such as delays, cancellations etc.
3. Explain processes to customers and assist them where necessary
4. Work in a team and longer than normal hours (shift work)
5. Deal with confidential information
6. Communicate with customers both verbally and in writing.

REQUIREMENTS:

1. Grade 12
2. One (1) to four (4) years’ experience in a Call Centre Environment
3. Travel or relevant qualification will be an advantage
4. Excellent communication in English – speak, read, and write
5. No criminal or credit record
6. Able to work on weekends, public holidays, and flexible hours as required
7. Own transport would be an advantage.

SHIFTS ROTATIONAL:

1. 07:00 – 16:00
2. 08:00 – 17:00
3. 09:00 – 18:00
4. 10:00 – 19:00
5. Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

1. Punctual
2. Excellent understanding or experience of delivering great customer service
3. High degree of patience and assertiveness
4. Immaculate timekeeping
5. Trustworthy, professional, and reliable, including dealing with confidential information
6. The ability to work well under pressure
7. Practice good time management and willingness to work longer than normal office hours
8. Remains focused in order to handle objections
9. Customer-focused and service-oriented.

Communication, Customer Service, Travel Arrangements

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer-centric way to ensure that we live by our service principles.
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
• Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution.

Competencies and Skills required:

• Delivering results and meeting customer expectations.
• Presenting and communicating information.
• Excellent verbal and written communication skills.
• Analyzing, writing, and reporting.
• Deciding and initiating action.
• Working with people.
• Following instructions and procedures.
• Time management.

Education and experience required:

• Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Matric (Compulsory).
• The Business Writing Skill (Advantageous).
• Clear Credit & Criminal Record.
• Must be South African Citizen.
• Available immediately / 2 weeks notice.
• Fibre at home compulsory to accommodate potentially working from home when required.
• Must be fully vaccinated.

Salary: R 9500 per month.

As a Customer Service Agent, you’ll be at the heart of delivering seamless gaming experiences for players. You’ll handle queries, resolve issues, and ensure every interaction leaves players feeling valued and supported.

This role is ideal for someone who thrives in a fast-paced setting, is passionate about helping others, and enjoys working within a vibrant, growing team.

Duties and Responsibilities:

• Deliver world-class customer support across multiple channels including email and live chat.
• Strive for first-contact resolution on all player queries and concerns.
• Handle player interactions professionally, efficiently, and in alignment with company standards.
• Monitor player satisfaction and suggest improvements to continually enhance the player experience.
• Collaborate with internal teams to resolve complex queries and escalate issues where appropriate.
• Maintain awareness of internal systems, proactively reporting any potential issues.
• Conduct competitor analysis on customer service practices to help maintain a competitive edge.
• Ensure all player communications meet the highest quality standards.
• Accurately document and report player feedback and interactions in internal systems.

Requirements:

• Proven experience in customer service (experience within a high-volume call center or iGaming environment is advantageous).
• Ability to work flexible shifts, including weekends and holidays to support 24/7 operations.
• Team-oriented with experience collaborating across departments such as product, marketing, and compliance.
• Fluent English – both written and spoken.
• Strong organizational and planning skills.
• Excellent communication and decision-making abilities.
• Ability to thrive in fast-paced, dynamic environments.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dedicated and personable Customer Service Agent to join our team and be the first point of contact for our valued customers. In this role, you will play a key part in delivering exceptional service by responding to inquiries, resolving concerns, and ensuring a positive customer experience across all communication channels. If you are a strong communicator with a passion for helping others and thrive in a fast-paced environment, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions.

Start Date: 07th July 2025Work Pattern/Shifts: This role follows U.S aligned working hours to ensure effective communication and collaboration with our teams and stakeholders across time zone

Key Responsibilities:

• Assist customers with inquiries, complaints, product information, and service-related issues via phone, email, or chat.

• Troubleshoot and resolve customer problems effectively, escalating complex or unresolved issues to the appropriate departments when necessary.

• Maintain accurate and detailed records of all customer interactions and transactions in the system.

• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service provided.

• Collaborate with internal teams such as technical support, billing, or logistics to address customer concerns and ensure timely resolutions.

• Stay up to date with client products, services, procedures, and policies to provide clear and accurate information to customers.

• Meet or exceed individual and team performance targets, including response times, resolution rates, and customer satisfaction scores.

• Handle sensitive or confidential information with professionalism and in compliance with data protection guidelines.

• Identify recurring issues or trends and provide feedback or suggestions for service improvements.

• Contribute to a positive work environment by maintaining a cooperative and professional attitude with colleagues and supervisors.

• Support onboarding or mentoring of new team members when required.

• Perform other duties as assigned to support the overall effectiveness of the customer service team.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• NSC certificate (Grade 12) is required.
• Clear criminal record.
• Must pass a drug screening test
• Excellent command of English
• At least 1-2 years of experience in a customer care agent or call center role.
• Strong communication and interpersonal skills.
• Must be able to commute to our offices

• Good problem-solving skills and the ability to work under pressure.

• Proficiency with basic computer systems and CRM tools is a plus.

• Team player with a willingness to learn and adapt.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life Finish MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.