32 Senior Business Analyst Sap Hcm jobs in Durban

• Translate business requirements into functional specifications for IT and development teams.
• Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth.
• Develop and maintain dashboards and reports to support decision-making across departments.
• Conduct root cause analysis on operational challenges and recommend data-driven solutions.
  
  

• Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights.
• Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost.
• Support pricing strategies, menu optimization, and promotional effectiveness through data analysis.
  
  

• Lead initiatives to map current (“as-is”) business processes and design future (“to-be”) processes.
• Identify gaps, inefficiencies, and bottlenecks in workflows across departments.
• Recommend and support implementation of business process improvements using technology innovations (e.g., automation, digital tools, AI-driven analytics).
  
  

• Support cross-functional projects including new store rollouts, digitisation, system upgrades, and operational changes.
• Track project milestones, manage risks, and ensure timely delivery of initiatives.
  
  

• Analyse customer behavior, feedback, and loyalty data to inform service and marketing strategies.
• Conduct competitor and market trend analysis to support strategic planning and brand positioning.
  
  

• Work with POS, ERP, and CRM systems to extract and analyze data.
• Use tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.
  
  

• Bachelor’s degree in Information Systems, Business Management or related field.
• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem-solving skills.
• Proficiency in data visualization and reporting tools (e.g., Power BI).
• Excellent communication and stakeholder engagement skills.
  
  

• Experience working in or with Quick Service Restaurants, especially in South Africa.
• Knowledge of food service operations, supply chain, and inventory management.
  
  

Create and maintain strategic partnerships with business needs and technology delivery.

Develop business requirements and rules based on business needs.

Work closely with IT in the definition, testing, training, implementation, and support of functional requirements.

Identify requirements via data flow modeling, workflow analysis, and functional decomposition analysis.

Solicit requirements through interviews, workshops, existing systems documentation, or procedures.

Understand business issues and data challenges.

Prepare, review, and edit requirements, specifications, business processes, and recommendation solutions.

Provide functional and system design specifications.

Maintain a good understanding of databases, MSSQL, and SDLC.

Degree / Diploma: IT or equivalent.

4+ years of BA experience.

2+ years of MSSQL experience.

Developer/Database Administrator experience (advantageous).

Able to work to strict deadlines and under pressure.

Knowledge of IT practices related to business application development and implementation.

Process-driven analysis skills.

Excellent communication skills, both spoken and written.

Excellent problem-solving skills.

General - office-based, 08:00 – 16:30, willing to travel to client sites when required.

By applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act) to your personal information being obtained, utilized, and stored by the Company through inter alia, reference checks, credit checks, and trace reports.

Should you not hear from us within 7 days, please consider your application unsuccessful.

Reference: DUR00093-SG-1

Our client, a leading IT Consulting Company in Durban is looking for a Business Analyst who comes from a software development to BI/ SQL development background. The client only uses cutting-edge technologies to build and maintain many products.

Key responsibilities:

• Creating and maintaining the strategic partnership between Business needs and Technology delivery
• Responsible for developing business requirements and related business rules based on Business Group needs
• Work closely with the Business IT in the definition, testing, training, implementation, and support of functional requirements
• Identify requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis
• The Analyst will solicit requirements through interviews, workshops, and/or existing systems documentation or procedures
• The Analysis and Solution Definition
• Quickly understand the business issues and data challenges of client's organization and industry
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Identify client organization's strengths and weaknesses and suggest areas of improvement
• Gather, prepare, review and edit requirements, specifications, business processes and recommendations related to proposed solution
• Develop functional specifications and system design specifications for client engagements

Technical Understanding:

• Possesses a good understanding of databases and SQL
• Coordinate testing efforts
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Work with client personnel to identify required changes
• Communicate needed changes to development team

Client Management:

• Develop relationships with client personnel that foster client ties
• Manage client expectations effectively

Project Execution:

• Assist in enforcement of project deadlines and schedules
• Ability to manage multiple projects
• Take input from supervisor and appropriately and accurately applies comments/feedback
• Communicate and apply project standards
• Manage resources in accordance with project schedule
• Consistently deliver high-quality services to their clients
• Must be able to produce strong, quality documentation

Qualifications and Experience:

• IT Degree/Diploma or equivalent qualification
• 4+ years plus business analysis experience
• MSSQL Experience
• Previous developer or database administrator experience will be an advantage
• Strong facilitation skills
• Must be able to elicit requirements from various personalities across the organization
• Experience with working to deadlines and the ability to work under pressure
• Knowledge of standard IT practices related to business application development/implementation
• Process driven analysis skills
• Proficiency with the SDLC processes

Attributes/Skills Required/Sought:

• Strong verbal and written communication skills
• Must be able to communicate effectively and confidently with users, team members and management
• Excellent communication skills, both spoken and written
• Problem solving skills
• Suggest areas for improvement in internal processes along with the possible solutions
• Must be able to work within a team dynamic, as well as on own
• Adhere to and enforce department standards, policies, procedures and industry best practices

General:

• General work hours of 08:00 – 16:30
• Hours outside the normal work week may be necessary depending on project schedule
• Must be willing to travel to client sites when required

R 4000 - R 45000 - Monthly

Hire Resolve's client is looking for a Business Analyst to join their team in Gillitts, KZN. The ideal candidate will work closely with stakeholders to analyze business processes, identify areas for improvement, and develop strategies to optimize business performance. The Business Analyst will be responsible for gathering and analyzing data, conducting market research, creating reports, and presenting findings to management.

Responsibilities:

- Conduct market research and analyze industry trends
- Gather and analyze business process and user requirements
- Develop business strategies and solutions to drive operational efficiency and improve business performance
- Create detailed reports and presentations to communicate findings to stakeholders
- Collaborate with cross-functional teams to implement new processes and technologies
- Monitor and assess the impact of business decisions and make recommendations for improvement
- Stay up-to-date with industry best practices and emerging trends

Requirements:

- Bachelor's degree in Business, Finance, Economics, or related field
- Minimum of 2-3 years of experience as a Business Analyst or in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to work independently and in a team environment
- Proficiency in data analysis tools and software
- Knowledge of industry standards and best practices

If you are a strategic thinker with a passion for driving business growth and innovation, we encourage you to apply for the Business Analyst position. You may send your CV to or Alternatively, you may send your CV to

We are currently recruiting for a Business Analyst - Finance to join our dynamic team.

The purpose of the Business Analyst is to deliver business benefit to SPAR through targeted IT and Business initiatives that are aligned to the business strategy and objectives. The incumbent must ensure desired business outcomes are realised through collaboration, communication, planning and resourcing, as well as facilitate business requirements for IT processes and act as a system specialist.

KEY PERFORMANCE AREAS

1. Identify opportunities in the relevant finance functional area for business process improvements.
2. Lobby for support and reach consensus within the relevant finance area in all SPAR Southern African countries at both central and regional locations.
3. Engage with business users and management to gather requirements for solution design.
4. Prepare and document agreed end to end business processes in SAP Solution Manager.
5. Participate in all areas of the SAP modernization as a business analyst.
6. Prepare functional test cases to ensure functional requirements are met.
7. Handover to roll out teams for further location roll-out and operational technical teams for ongoing support.
8. Ad hoc duties as required by management.

Minimum Requirements:

1. A Bachelor's Degree in Commerce with specialisation in Finance or related discipline.
2. At least 5 years’ experience as a Business Analyst or similar role in retail, specifically within the SAP S4/Hana finance or training stream.
3. In-depth knowledge of SAP S4/Hana Finance for the Business Analyst role.
4. A thorough understanding of finance processes, including AP, AR, GL and Assets.
5. Ability to translate business requirements into technical specifications and functional requirements.

The ideal applicant will satisfy the following skills requirements:

1. A high degree of confidentiality, emotional maturity, ethical values and integrity.
2. Must have a high stress tolerance and the ability to work efficiently under pressure.
3. Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team orientated manner.
4. An innovative thinker and ability to solve complex problems.
5. Ability to work collaboratively with cross-functional teams.
6. Strong project management skills, including experience with agile methodologies.
7. Exceptional accuracy and extreme attention to detail.
8. Quality orientated and self-driven to achieve results.

Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

About the job: Business Analyst

Key purpose:

As a Business Analyst, you'll analyze business requirements to identify needed functionalities and collaborate with other departments to develop software or systems. You will perform user acceptance testing of new features before release, conduct surveys on existing software to ensure it meets user needs. Experience with Excel or Access is preferred, especially in designing spreadsheets and databases. Experience in Agile environments is a plus but not essential.

Duties and responsibilities:

• Establish and maintain relationships between business units and ICT (solution providers), seeking opportunities to improve collaboration.
• Gather and analyze data to understand business strategies; contribute to planning sessions; provide guidance to ICT teams on business goals.
• Assess stakeholder needs using structured requirements management; develop and communicate business requirements and specifications; analyze operations for improvements.
• Ensure the GCOS system is globally accepted, competitive, and commercially attractive.
• Document current processes; assist in redesign and documentation; recommend improvements for new technology.
• Support business case development through research and data collection; contribute to feasibility studies.
• Develop user test cases and validate test results to address business gaps.
• Investigate issues, develop resolutions, and identify technical assistance needs.
• Keep stakeholders informed of issues and resolutions.
• Analyze performance metrics to ensure stakeholder satisfaction.
• Manage client expectations, ensuring solutions meet stakeholder needs.

Qualifications and experience:

• Bachelor's degree in Computer Science, Information Systems.
• At least 7 years of relevant technical and business experience.
• Experience or knowledge of port operations or logistics is desirable.
• Proficiency in BA principles; IIBA Certification is a plus.

Our client is a dynamic and ambitious family-owned and run export trading business based in Durban. They have been in existence for the last 50 years with a third generation in place. We specialize in the export of FMCG's, fruit and vegetables, meat, wines, and building materials to over 45 countries throughout the world. We have subsidiary businesses in both the Seychelles and Mauritius.

We are looking for a Technical Business Analyst to join their team! If you're a skilled professional with expertise in defining project requirements aligned with both business and enterprise technical needs, we want you on board. Your role will involve designing and recommending innovative Agile solutions that deliver value to stakeholders, while ensuring operational effectiveness and excellence. If you're ready to make an impact on a global scale, apply now!

Key Responsibilities:

• Develop project scope and define boundaries, process flows, and create mock-up & user interfaces.
• Create requirements in the form of user stories with appropriate acceptance criteria.
• Define functional requirements and document user case narratives.
• Document and manage change requirements of low/medium risk and supporting specifications.
• Define and manage documentation best practice and storage for business continuity and visibility.
• Conduct pre-session research to understand Business Case motivating factors, Business Objectives and Stakeholder Goals, monitoring requests against strategy.
• Lead Design-Thinking and White-Boarding sessions with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition.
• Research & Requirements Gathering, Ideation and Prototype Designs, and perform evaluation of solution options.
• Analyse the customer’s needs and find solutions to address them – defining what success looks like.
• Collaborate with the technology team to assess vendors regarding business requirements.
• Where required identify innovative technology solutions that address key business challenges and present fit for purpose solutions.
• Work closely with internal stakeholders to ensure successful implementation, adoption, training, and monitoring of proposed solutions.
• Champion customer experience and integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
• Lead User Acceptance Testing (UAT) processes.
• Ensure that all acceptance criteria are met in the designed and developed product.
• Negotiate and resolve any potential conflicts, issues, and change requirements of low/medium risk to ensure the alignment of solutions and scope to business needs.
• Act as a liaison between the development team and business units to understand and document business requirements and translate them into technical specifications.
• Facilitate knowledge transfer within the team, mitigating the risk of knowledge concentration.
• Work closely with the team leads to prioritize and refine the product backlog and sprint planning.
• Improve the help available to users on the web app via interactive guides, tooltips, and feedback tools. This includes analyzing user interactions to identify areas where additional guidance is needed and updating help content to ensure it remains relevant and useful.
• Assist in the development of content that can be used in the training and upskilling of users with regards to various platform and system related implementations across the business. This includes gathering feedback for continuous improvement.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Information Technology, or related field, a background in Software Development is highly advantageous.
• At least 3-5 years’ experience in a business analyst role within a technology or software development environment.
• Strong understanding of software development processes.
• Experience in Agile methodologies is essential.
• Highly Proficient in the use of Trello to scope and track tasks.
• Familiarity with AngularJS/Angular, C# ASP.NET Web API, EF, and SQL Server databases preferable.
• Experience with user engagement and support tools like Product Fruits, demonstrating an ability to enhance user experience through effective on-app guidance will be highly advantageous.

Characteristics:

• Excellent communication (written and verbal) skills.
• Analytical, and problem-solving skills.
• Strong presentation and facilitation skills.
• Demonstrated capability to work collaboratively with diverse stakeholder groups and build cross-functional relationships.
• Excellent documentation, analytical, problem solving & decision-making skills.
• Highly effective interpersonal and negotiation skills.
• Ability to work in a fast-paced environment and sustain pressure during key periods within projects.
• Excellent planning organisational and time management skills.
• Team player and ability to self-motivate and be proactive.

Salary will be market related and based on current experience.

Monthly plus Medical Aid, Provident Fund, Income Protection, Gap Cover, 13th Cheque.

Create and maintain strategic partnerships with business needs and technology delivery.

Develop business requirements and rules based on business needs.

Work closely with IT in the definition, testing, training, implementation, and support of functional requirements.

Identify requirements via data flow modeling, workflow analysis, and functional decomposition analysis.

Solicit requirements through interviews, workshops, existing systems documentation or procedures.

Understand business issues and data challenges.

Prepare, review, and edit requirements, specifications, business processes, and recommendation solutions.

Functional and system design specifications.

Good understanding of databases, MSSQL, and SDLC.

Degree / Diploma: IT or equivalent.

4+ years BA experience.

2+ years MSSQL experience.

Developer / Database Administrator experience (advantageous).

Able to work to strict deadlines and under pressure.

Knowledge of IT practices related to business application development and implementation.

Process-driven analysis skills.

Excellent communication skills, both spoken and written.

Excellent problem-solving skills.

Office-based, 08:00 – 16:30, willing to travel to client sites when required.

By applying for this position, you consent in terms of the Protection of Personal Information Act (POPI Act) to your personal information being obtained, utilised, and stored by the Company through inter alia, reference checks, credit checks, and trace reports.

Should you not hear from us within 7 days, please consider your application unsuccessful.

About the job Senior Business Analyst

Purpose:
Analyse, document and update business requirements for product processes, procedures and systems.

Duties and responsibilities:

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
• Support and align efforts to meet customer and business needs.
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths and managing customer and supplier relationships.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognising and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.
• Provide project-level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Collaborate closely with developers to implement the requirements and provide necessary guidance to testers during the QA process.
• Identify improvement opportunities (proactive and reactive).
• Elicit and clearly document business and systems requirements.
• Assess business process and system inefficiencies.
• Demonstrated fluency in business processes and process differentiation.
• Ability to analyse and synthesise business requirements, including recognising patterns and conceptualising processes.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks.

• Relevant Degree/Diploma.
• Min 5 years of experience in business analysis or a related field.
• Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business.
• Experience in documenting and implementing complex and/or multiple projects/initiatives in line with business vision and strategy.
• Strong project management, ability to successfully manage multiple tasks at any given point, as well as strong relationship-building and communication skills.
• Understanding of Indices, fundamentals and analytical data, returns level data etc.
• Knowledge of data analysis and interpretation.
• Must have proficiency with SQL and Microsoft Excel.
• Experience with development and interpretation of reports.
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap).