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Job Title

Director of Operations, NA Telco (Sales & Retentions)

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.

In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In This Role, You Can Expect To

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.
  
  

• A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.
  
  

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.
  
  

• Bachelor's degree in Business Administration, Sales & Marketing, or a related field. A master's degree is a plus.
• 5+ years of experience in chain store experience, FMCG. at National level ( checkers, PNP, Dischem) as director handling or having handled these accounts.
• Route To Market experience
• Proven track record of achieving and exceeding sales targets in a competitive environment.
  
  

• Sales Strategy & Business Development
• Develop and implement group-level sales strategies to increase revenue and market share.
• Identify and explore new business opportunities in existing and emerging markets.
• Conduct market research and competitor analysis to identify trends and potential risks.
• Revenue & Performance Management
• Set sales targets for different markets and ensure achievement of group-level objectives.
• Monitor and analyze sales performance data, providing reports to senior management.
• Work with finance and operations teams to optimize pricing strategies and profitability.
• Key Account & Relationship Management
• Manage relationships with key retail chains, distributors, and wholesalers across multiple markets.
• Negotiate contracts, trade terms, and promotional agreements with major clients.
• Ensure customer satisfaction by addressing concerns and providing high-level support.
• Team Coordination & Leadership
• Collaborate with country-level sales teams to align sales strategies and objectives.
• Provide guidance and support to sales teams in executing group-level initiatives.
• Conduct training and mentorship programs to enhance the effectiveness of sales personnel.
• Sales Operations & Reporting
• Oversee the execution of sales campaigns, trade promotions, and product launches.
• Ensure compliance with sales policies, pricing structures, and company guidelines.
• Prepare periodic sales reports, forecasts, and performance analyses for senior management.
• Market Expansion & Brand Positioning
• Drive brand visibility and ensure strong market positioning of FMCG products.
• Collaborate with marketing teams to develop and implement promotional campaigns.
• Lead efforts to penetrate new markets and expand distribution networks.
  
  

• Bachelor's degree in Business Administration, Sales & Marketing, or a related field. A master's degree is a plus.
• 5+ years of experience in FMCG sales, with at least 2 years at a regional or group level.
• Proven track record of achieving and exceeding sales targets in a competitive environment.
  
  

• Strong business acumen and understanding of FMCG industry trends.
• Excellent negotiation and relationship management skills.
• Ability to analyze data, forecast sales, and make strategic decisions.
• Strong leadership and team coordination abilities.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, PowerPoint).
• Willingness to travel extensively across different markets.
  
  

• Sales strategy Development
• FMCG EXPERIENCE
• business acumen
• Negotiations and Leadership skills

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Job Title:

Director of Operations, NA Telco (Sales & Retentions)

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.

In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In this role, you can expect to:

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.
  
  

• A minimum of 2 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.
  
  

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

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Job Title

Director of Operations, NA Telco (Sales & Retentions)

Apply Now

Job Title

Director of Operations, NA Telco (Sales & Retentions)

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.

As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.

In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth.

In This Role, You Can Expect To

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.
  
  

• A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.
  
  

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Webhelp Enterprise by 2x

Get notified about new Director of Operations jobs in Durban, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 1 day ago

Durban, KwaZulu-Natal, South Africa 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Summary:
The Sales Director (Group Level) is responsible for driving sales growth, managing key accounts, and developing strategic sales initiatives across multiple markets within the Chain stores ,FMCG sector . This role involves overseeing sales performance across different regions, Route to Market , ensuring alignment with the company’s revenue goals, and coordinating with country-specific sales teams to maximize market penetration and brand presence on a variety of product portfolios.
FMCG sector in chain stores Essential

Key Requirements:
Education & Experience:

• Bachelor’s degree in Business Administration, Sales & Marketing, or a related field. A master’s degree is a plus.
• 5+ years of experience in chain store experience, FMCG. at National level ( checkers, PNP, Dischem) as director handling or having handled these accounts.
• Route To Market experience
• Proven track record of achieving and exceeding sales targets in a competitive environment.

• Sales Strategy & Business Development

• Develop and implement group-level sales strategies to increase revenue and market share.
• Identify and explore new business opportunities in existing and emerging markets.
• Conduct market research and competitor analysis to identify trends and potential risks.

• Revenue & Performance Management

• Set sales targets for different markets and ensure achievement of group-level objectives.
• Monitor and analyze sales performance data, providing reports to senior management.
• Work with finance and operations teams to optimize pricing strategies and profitability.

• Key Account & Relationship Management

• Manage relationships with key retail chains, distributors, and wholesalers across multiple markets.
• Negotiate contracts, trade terms, and promotional agreements with major clients.
• Ensure customer satisfaction by addressing concerns and providing high-level support.

• Team Coordination & Leadership

• Collaborate with country-level sales teams to align sales strategies and objectives.
• Provide guidance and support to sales teams in executing group-level initiatives.
• Conduct training and mentorship programs to enhance the effectiveness of sales personnel.

• Sales Operations & Reporting

• Oversee the execution of sales campaigns, trade promotions, and product launches.
• Ensure compliance with sales policies, pricing structures, and company guidelines.
• Prepare periodic sales reports, forecasts, and performance analyses for senior management.

• Market Expansion & Brand Positioning

• Drive brand visibility and ensure strong market positioning of FMCG products.
• Collaborate with marketing teams to develop and implement promotional campaigns.
• Lead efforts to penetrate new markets and expand distribution networks.

• Bachelor’s degree in Business Administration, Sales & Marketing, or a related field. A master’s degree is a plus.
• 5+ years of experience in FMCG sales, with at least 2 years at a regional or group level.
• Proven track record of achieving and exceeding sales targets in a competitive environment.

• Strong business acumen and understanding of FMCG industry trends.
• Excellent negotiation and relationship management skills.
• Ability to analyze data, forecast sales, and make strategic decisions.
• Strong leadership and team coordination abilities.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, PowerPoint).
• Willingness to travel extensively across different markets.

Desired Skills:

• Sales strategy Development
• FMCG EXPERIENCE
• business acumen
• Negotiations and Leadership skills

Apply Now

Job Title:

Job Description

In this role, you can expect to:

· Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability

· Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times

· Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account

· Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction

· To apply for this Operations Director role, you must be committed to client delivery and relationship management.

Essential Criteria

· A minimum of 5 years, senior leadership experience in the contact centre/outsourcing industry.

· Demonstrable experience of leading inbound/outbound Sales and Retention accounts.

You will also require the following:

· Experience in guiding and implementing business transformation

· Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results

· A high level of expertise in client partnership, working to maximise business growth and development opportunities

· Exceptional commercial awareness and contract negotiation with clients

· In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.

· If this Operations Director opportunity motivates and inspires you, please apply today.

Location:

Language Requirements:

Time Type:

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Our client, a proudly South African meat processing business with a solid reputation for consistency, is seeking a seasoned Sales Director to join their Management Team. They specialise in creating high-quality ready-to-eat meat products catering to diverse consumer tastes and preferences. Established in 1960, they bring decades of expertise in retail and manufacturing. This family-run business offers products including Viennas, Frankfurters, Russian Sausages, Bangers, deli loaves, polonies, sandwich hams, and sliced products.

Your previous retailer/buyer sales and brand management experience, proven business development skills, and team management expertise qualify you to apply.

If you seek an opportunity to join the EXCO and elevate your career by taking ownership of this portfolio, then this role is for you. You will be responsible for business development, managing and growing the existing sales team (6 sales professionals and 1 marketing professional), and establishing formal sales strategies, structures, and processes.

The role is based in Springfield, Durban, reporting to the CEO. With 35% of business in KZN, the goal is to expand sales both within and outside KZN, targeting the untapped tier 2 (informal) retail sector.

1. Increase business development efforts to drive sales, enabling the factory to operate at full capacity.
2. Enhance sales force performance and build a strong sales presence.
3. Establish foundational sales structures and formalize strategies and processes to support current and future growth, aiming for significant national expansion.
4. Oversee brand development and marketing initiatives.

• Proven success in business development and brand management, ideally within the meat or processed meats industry.
• Existing relationships with retailers to leverage.
• Strong team management skills—ability to counsel, guide, mentor, discipline, motivate, and ensure drivers are in place.
• High energy, fast-paced, hungry for success, and eager to take the business to the next level profitably.
• Persuasive, credible, with exceptional negotiation skills.
• Ability to identify new business ideas and market gaps and advocate for them internally.

We’re in search of a natural-born leader to fill the role of a Sales General Manager. This individual will be responsible for overseeing the sales operations and driving the company’s growth through strategic planning, leadership, and execution. This role requires a strong leader with a proven track record in sales management and the ability to inspire and lead a team towards achieving sales targets.

Objectives:

• Develop strategic plan for optimized productivity
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
• Adhere to company standards for excellence and quality
• Seek out opportunities for expansion and growth by developing new business relationships
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Key Responsibilities:

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Recruit, onboard, and train high-performing employees to achieve objectives
• Maintain project timelines to ensure tasks are accomplished effectively
• Manage sales budgets, forecasts, and expenses effectively to optimize resource allocation and maximize ROI.
• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• Analyze sales data and performance metrics to assess progress, identify areas for improvement, and make data-driven decisions.
• Collaborate cross-functionally with other departments, including marketing and operations, to ensure alignment
• Stay abreast of industry trends, market developments, and competitor activities to inform sales strategies and tactics.
• Lead and motivate the New Business team to consistently meet or exceed targets and KPIs

Requirements:

• Qualified and registered Debt Counsellor
• Call Centre leadership experience
• Management Experience
• Experience in conducting performance evaluations
• Working knowledge of human-resources processes

We value diversity and are committed to creating an inclusive environment for all employees. Our company is an equal opportunity employer, and we welcome and encourage applications from individuals of all backgrounds. Join our team and be part of a vibrant, innovative, and collaborative sales environment where your skills and expertise will make a significant impact!

We’re on the hunt for a Head of Sales Operations – UK!

Are you a strategic operator with a bias for action and a passion for performance? We’re looking for a commercially savvy leader to drive our UK sales campaigns, lead high-performing teams, and deliver exceptional results for our clients.

As Head of Sales Operations, you’ll oversee 5 Campaign Managers, 25 Team Leaders, and 375+ agents across UK markets. You’ll be the heartbeat of campaign strategy, client engagement, and operational excellence — all while building a culture of ownership, learning, and high energy.

You’ll be responsible for:

• Leading end-to-end campaign planning and execution to exceed KPIs
• Owning client relationships through WBRs, MBRs, and QBRs
• Partnering with Recruitment, Training, QA, and IT to ensure seamless delivery
• Driving data-informed decisions through real-time dashboards and reporting
• Coaching and developing leaders to build a high-performance culture

If you bring:

• 5–7 years in Sales Operations or Contact Centre Management (preferably in BPO)
• Proven experience managing large teams (400+ FTEs)
• A Bachelor’s degree in Business, Operations, or related field (MBA a plus)
• A track record of success with UK clients and campaign delivery
• Strong commercial acumen, analytical thinking, and executive-level communication

We’d love to hear from you!