7 Sales Assistant jobs in Krugersdorp

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.
  
  

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.
  
  

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus
  
  

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Listing reference: click_

Listing status: Online

Apply by: 23 September 2024

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant/cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level.
• 1 year's experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment.
• Numeracy and stock management experience.

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledge of stock, cost, risk and compliance management procedures.
• Knowledge of customer service excellence.
• Knowledge of labour legislation and IR practices.
• Knowledge of competency based interviewing.
• Results and target driven.
• Sound managerial skills.
• Planning and organising skills.
• Problem-solving skills.
• Strong customer orientation.
• Leading and Supervising.
• Delivering Results and Meeting Customer Expectations.
• Relating and Networking.
• Following instructions and procedures.
• Working with people.
• Analysing.
• Planning and organising.
• Coping with Pressures and Setbacks.

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

Retail role for a confident, energetic sales consultant who knows their way around tech. You’ll handle in-store, phone, and online sales, manage displays, and be the go-to person for all things electronics.

Salary: R12 000 to R15 000 per month. Commission based on individual target.

Requirements:

• Completed Grade 12 (recent grads welcome if eager to learn)
• Sales and customer service experience in a retail setting
• Tech product knowledge: cellphones, laptops, etc.
• Strong communication and listening skills
• Honest, well-presented, and enthusiastic
• Social media savvy is a bonus

Duties and Responsibilities:

• Sell pre-owned tech in-store, online, and via calls
• Provide excellent customer service
• Upsell, cross-sell, and close off incoming leads
• Test and demonstrate items before sale
• Keep window displays and merchandising on point
• Stay up to date on new arrivals and product info
• Promote value-adds like cash advances and personal loans
• Maintain store cleanliness and security standards
• Collaborate with team to hit store targets