405 Sales Agent jobs in Cape Town

Join to apply for the B2B Sales Agent role at ExecutivePlacements.com - The JOB Portal

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Join to apply for the B2B Sales Agent role at ExecutivePlacements.com - The JOB Portal

Recruiter:

Enerlytics CC

Job Ref:



Date posted:

Wednesday, April 30, 2025

Location:

Cape Town, South Africa

SUMMARY:

POSITION INFO:

About us:

EVI Industries is the leading distributor and service provider for commercial laundry equipment and related solutions. We partner with a wide range of industries including hospitality, healthcare, and commercial laundry operations to deliver best-in-class products and services.

Position overview:

The B2B Sales Agent drives outbound sales initiatives, identifies new business opportunities, and supports the growth of our commercial laundry solutions. The ideal candidate is skilled in lead generation, relationship building, and closing sales within a B2B environment.

Responsibilities:

• Conduct outbound sales calls to businesses in targeted industries (hospitality, healthcare, etc.)
• Qualify leads, schedule appointments, and pass opportunities to field sales teams
• Maintain accurate and up-to-date records of all interactions in CRM
• Understand EVI’s products and services to effectively communicate value propositions
• Meet and exceed daily, weekly, and monthly sales targets
  
  

Requirements:

• 1+ years of B2B sales or call center experience preferred
• Must have Matric (Grade 12) or relevant NQF L4 Qualification
• Strong verbal communication and persuasion skills
• Comfortable working with CRM systems and basic sales reporting tools
• Self-motivated with a results-driven mindset
• Knowledge of or interest in commercial laundry solutions is a plus
  
  

What we offer:

• Training and development opportunities
• Be part of a growing and respected industry leader
  
  
  
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Advertising Services

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Are you a motivated and determined salesperson who never takes no for an answer? Do you have the ability to think logically, communicate product knowledge clearly, and keep clients engaged at every step?

We are a top international sales department, working with clients worldwide. Our sales agents earn outstanding money with a strong base salary, uncapped commission, and industry-leading incentives!

• Do you have the gift of the gab?
• A smooth talker with a professional phone presence?
• Can you sell ice to an Eskimo?
• Turn persuasion into action?

If this sounds like you, we want to hear from you!

KEY RESPONSIBILITIES:

This is more than just a telemarketing position. It’s more than just earning a living. If you work for us, you’ll be challenged to push yourself every day. You’ll explore new ways of thinking: What turns a lead into a sale? What makes people say YES? You’ll have to navigate a high-paced work environment with people who are just as driven as you are. Can you handle the pressure? If so, we guarantee you’ll grow, learn, and earn more with us than with any of our competitors.

On any given day, you will be expected to:

• Meet or exceed assigned sales goals and other Key Performanceareas.
• Manage outbound contacts to the international customer base for a professional product.
• Educate potential clients on specific processes and services related to the product.
• Qualifying and converting leads to sales on a daily basis
• Liaise with clients in a highly professionalmanner.
• Manage large amounts of outbound calls in a timelymanner.
• Manage leads effectively and consistently, and meet or exceed allocated daily, weekly, and monthly targets.
• Consistently meet or exceed Quality Assurance benchmarks.
• We know it’s a tall order, but for the calibercandidate we’re looking for it will be a delicious challenge.

REQUIREMENTS:

We’re interestedin:

• Ambitious individuals who can work towards their goals with dedication and consistency.
• Someone who is determined, can rise up to a challenge and continue to meet their goals, working hard no matter what. We are not looking for anyone who would like to “test” the waters.
• Fluency in English with a good telephone manners is essential. If you want to impress us, show off an American accent!

Ask yourself this:

• Do you want to make serious money?
• Can you think on your feet, handle tough questions, and stay calm, cool, and collected?
• Can you keep a client so engaged that they walk away raving about you and sending referrals your way?
• Do you speak clear, professional English and know how to command a conversation?
• Are you dedicated, motivated, and determined to succeed? A true team player?
• More importantly, are you hungry to make money?
• Willing to put in the extra hours to close that sale?
• Do you have personal goals and big dreams you’re ready to chase?

If you answered YES, this is the opportunity you’ve been waiting for! Let’s make it happen!

IF YOU ANSWERED YES TO THE QUESTIONS ABOVE, THEN PLEASE SEND US YOUR CV, WRITING A COVER LETTER THAT WILL BLOW OUR SOCKS OFF!

What we offer:

• Amazing culture and pleasant working environment
• Endless Career growth opportunities
• Low basic with high uncapped commission earnings.
• Loads of Incentives, prizes, cash in hand
• Amazing TRANSPORT incentive!

You must be able to work shifts, Monday – Friday, a Five-day week either Friday or Saturday

If you do not hear back from us within two weeks of submitting your application, please consider your application unsuccessful.

#J-18808-Ljbffr

Overview

Join to apply for the Contact Centre Sales Agent role at NSRI (National Sea Rescue Institute) .

While NSRI crews and lifeguards are out saving lives, we have a team raising funds to support their efforts. If you are goal oriented, enthusiastic and results driven with excellent communication skills. We’d love to consider you for the team. The role is based at our Head Office Milnerton, Cape Town.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Public Safety

#J-18808-Ljbffr

Your Purpose.

• The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals.
• Do the best work of your life by enabling experiences that help people live an active life.
• To make exercise irresistible.
• To focus on giving members an irresistible experience.

Your Duties & Responsibilities…

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Be self-disciplined and plan and work independently.
• Work flexibly e.g. weekends, early or late hours, as well as Public holidays.
• Computer literate – proficient and agile when using Word, Excel, Outlook.
• Write emails freely with excellent knowledge of grammar and spelling.
• Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market.
• Develop and build great networks and relationships with potential members & colleagues.
• Follow a manual process of tracking potential members.
• Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
• Perform administrative functions as required for this role.
• Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
• Responsible for generating leads for future sales.
• Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
• Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
• Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
• Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies.
• Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
• Complete monthly sales product training as required.
• Maintain a positive, productive working relationship with all Support Office and Club staff.
• Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
• Ensure that you effectively and efficiently resolve prospect inquiries.
• Be accountable for achieving your KPIs monthly.
• Collaborate with your team to achieve the minimum requirement of budget performance.
• Set appointments from contacts made using centrally generated leads.
• To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
• Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
• Responsible for meeting KPIs monthly which has been predetermined by your line manager.
• You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
• When required you’ll also perform additional tasks including, but not limited to: live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests.

We can’t live without…

• Matric or equivalent qualification.
• Up to 3 years’ experience as sales or retentions representative or similar sales role.
• Proven track record of successfully meeting sales budgets preferably over the phone.
• Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints.
• Must be able to converse, read and understand English.
• Excellent communication and interpersonal skills.
• Must be resilient to handle customer rejection.
• The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.

We’d like you to have…

• Adaptability (must be able to adapt to a faced paced, challenging environment).
• Be curious.
• Have a winning mentality (must be willing to go over and above to achieve success).
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset.
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing).
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation.

We’d love you to have…

• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Wellness knowledge, beyond the health club.
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ).

What success looks like (Key Performance Indicators (KPIs))…

• Sales Budget.
• Lead completion rate.
• Unpaids percentage.
• Conversation Rate.
• Quality Assurance & Compliance.
• Virgin Values.

#J-18808-Ljbffr

Your Purpose. The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals. Do the best work of your life by enabling experiences that help people live an active life. To make exercise irresistible. To focus on giving members an irresistible experience. Your Duties & Responsibilities… To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing. Be self-disciplined and plan and work independently. Work flexibly e.g. weekends, early or late hours, as well as Public holidays. Computer literate – proficient and agile when using Word, Excel, Outlook. Write emails freely with excellent knowledge of grammar and spelling. Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market. Develop and build great networks and relationships with potential members & colleagues. Follow a manual process of tracking potential members. Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs. Perform administrative functions as required for this role. Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others. Responsible for generating leads for future sales. Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process. Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set. Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service. Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies. Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations. Complete monthly sales product training as required. Maintain a positive, productive working relationship with all Support Office and Club staff. Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries. Ensure that you effectively and efficiently resolve prospect inquiries. Be accountable for achieving your KPIs monthly. Collaborate with your team to achieve the minimum requirement of budget performance. Set appointments from contacts made using centrally generated leads. To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales. Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated. Responsible for meeting KPIs monthly which has been predetermined by your line manager. You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking. When required you’ll also perform additional tasks including, but not limited to: live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests. We can’t live without… Matric or equivalent qualification. Up to 3 years’ experience as sales or retentions representative or similar sales role. Proven track record of successfully meeting sales budgets preferably over the phone. Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints. Must be able to converse, read and understand English. Excellent communication and interpersonal skills. Must be resilient to handle customer rejection. The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions. We’d like you to have… Adaptability (must be able to adapt to a faced paced, challenging environment). Be curious. Have a winning mentality (must be willing to go over and above to achieve success). Must be motivated to achieve success. A commitment to making a difference in people’s lives. A Growth mindset. The ability to work independently. Trustworthiness (must always act in doing the right thing). A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation. We’d love you to have… Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems. Wellness knowledge, beyond the health club. The ability to make quick and bold decisions. The ability to be agile. The ability to be collaborative. High Interpersonal skills (EQ). What success looks like (Key Performance Indicators (KPIs))… Sales Budget. Lead completion rate. Unpaids percentage. Conversation Rate. Quality Assurance & Compliance. Virgin Values. #J-18808-Ljbffr

Are you a motivated and determined salesperson who never takes no for an answer? Do you have the ability to think logically, communicate product knowledge clearly, and keep clients engaged at every step? We are a top international sales department, working with clients worldwide. Our sales agents earn outstanding money with a strong base salary, uncapped commission, and industry-leading incentives! Do you have the gift of the gab? A smooth talker with a professional phone presence? Can you sell ice to an Eskimo? Turn persuasion into action? If this sounds like you, we want to hear from you! KEY RESPONSIBILITIES: This is more than just a telemarketing position. It’s more than just earning a living. If you work for us, you’ll be challenged to push yourself every day. You’ll explore new ways of thinking: What turns a lead into a sale? What makes people say YES? You’ll have to navigate a high-paced work environment with people who are just as driven as you are. Can you handle the pressure? If so, we guarantee you’ll grow, learn, and earn more with us than with any of our competitors. On any given day, you will be expected to: Meet or exceed assigned sales goals and other Key Performanceareas. Manage outbound contacts to the international customer base for a professional product. Educate potential clients on specific processes and services related to the product. Qualifying and converting leads to sales on a daily basis Liaise with clients in a highly professionalmanner. Manage large amounts of outbound calls in a timelymanner. Manage leads effectively and consistently, and meet or exceed allocated daily, weekly, and monthly targets. Consistently meet or exceed Quality Assurance benchmarks. We know it’s a tall order, but for the calibercandidate we’re looking for it will be a delicious challenge. REQUIREMENTS: We’re interestedin: Ambitious individuals who can work towards their goals with dedication and consistency. Someone who is determined, can rise up to a challenge and continue to meet their goals, working hard no matter what. We are not looking for anyone who would like to “test” the waters. Fluency in English with a good telephone manners is essential. If you want to impress us, show off an American accent! Ask yourself this: Do you want to make serious money? Can you think on your feet, handle tough questions, and stay calm, cool, and collected? Can you keep a client so engaged that they walk away raving about you and sending referrals your way? Do you speak clear, professional English and know how to command a conversation? Are you dedicated, motivated, and determined to succeed? A true team player? More importantly, are you hungry to make money? Willing to put in the extra hours to close that sale? Do you have personal goals and big dreams you’re ready to chase? If you answered YES, this is the opportunity you’ve been waiting for! Let’s make it happen! IF YOU ANSWERED YES TO THE QUESTIONS ABOVE, THEN PLEASE SEND US YOUR CV, WRITING A COVER LETTER THAT WILL BLOW OUR SOCKS OFF! What we offer: Amazing culture and pleasant working environment Endless Career growth opportunities Low basic with high uncapped commission earnings. Loads of Incentives, prizes, cash in hand Amazing TRANSPORT incentive! You must be able to work shifts, Monday – Friday, a Five-day week either Friday or Saturday If you do not hear back from us within two weeks of submitting your application, please consider your application unsuccessful. #J-18808-Ljbffr

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re looking for enthusiastic and motivated individuals to join our growing call center team as Sales Representatives. In this role, you’ll connect with potential and existing customers, promote products and services, and drive sales through engaging conversations and effective solutions. If you thrive in a fast-paced environment and love turning conversations into conversions, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• National Senior Certificate (NSC) or an equivalent high school qualification.
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• Work at home experience

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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Creating purposeful careers as we build the future of contact centre solutions

Job brief (Lead Generation)
We are looking for enthusiastic and easy to understand telemarketers to generate sales EOI’s or live transfers by cold calling Australian households. You will be responsible for influencing potential customers within the realm of Private Health Insurance, General Insurance, Finance, Superannuation and more.

A successful telemarketer must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The ideal candidate will be able to overcome objections, answer questions, know when to close whilst maintaining professionalism and being consistently likeable. The goal is to promote business growth by expanding the company’s clientele.

Requirements and skills

• Cold calling people using a given phone directory to sell products and promote services.
• Using scripts to provide information about product features, prices, etc., and present their benefits.
• Proven experience as a telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas, preferably over the phone.
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Excellent communication and presentation skills.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.

Working hours: 01:00 am – 10:00 am (night shift), Monday – Friday.

Salary: R 40 per productive hour, shift and travel allowance provided, and incentives.

Will be office based: Newspaper House, 122 St Georges Mall, Cape Town city center, 7925, 2nd floor.

#J-18808-Ljbffr

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re looking for enthusiastic and motivated individuals to join our growing call center team as Sales Representatives. In this role, you’ll connect with potential and existing customers, promote products and services, and drive sales through engaging conversations and effective solutions. If you thrive in a fast-paced environment and love turning conversations into conversions, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problem solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• National Senior Certificate (NSC) or an equivalent high school qualification.
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• Work at home experience

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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