68 Retail jobs in Pinetown

Department Manager-Fashion, Beauty & Home Durban R210 000 – R260 000 per annum.

Durban, KwaZulu Natal InspHired Recruitment Solutions

Posted 3 days ago

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Job Description

Job Responsibilities

Foster a customer-centric environment through effective leadership and procedural oversight.

Drive sales performance and adeptly manage stock to bolster business profitability.

Uphold stock integrity by strictly adhering to prescribed management protocols, including red flag procedures, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), and in-store merchandising standards.

Strategically allocate and enhance selling space for maximum impact.

Foster seamless collaboration with planners for enhanced operational synergy.

Execute promotions in alignment with trading directives and merchandising best practices, ensuring a comprehensive and delightful shopping experience for customers.

Facilitate cross-departmental coordination, involving Product Groups, Location Planners, Head Office, and intra-store collaboration, including the Trading Manager.

Enforce exceptional customer service across all customer touchpoints.

Instill comprehensive product knowledge within the team.

Proactively manage replenishment processes to guarantee product availability.

Ensure efficient shopkeeping and housekeeping disciplines are consistently maintained.

Handle customer interactions, complaints, and requests with finesse.

Analyze customer satisfaction reports, devising and executing corrective action plans as needed.

Oversee shrinkage management and implement critical in-store protocols.

Ensure strict adherence to Consumer Protection Act guidelines.

Execute and monitor shrinkage plans to ensure successful outcomes.

Analyze and address high or out-of-tolerance shrinkage discrepancies, formulating and implementing action plans accordingly.

Implement red flag processes effectively, including action plan formulation, implementation, and follow-up, and conduct self-assessments of all compliance processes.

Analyze reports and trends, taking proactive steps to drive improvements (utilizing Business Intelligence, management reports, and daily/weekly/monthly packs).

Supervise equipment management and oversee stock movement processes from end to end within the store.

Foster effective communication with the Distribution Centre regarding stock-related matters.

Guarantee stock accuracy through meticulous counting processes and inventory adjustments.

Spearhead controlled replenishment from the stockroom and holding areas to the sales floor to minimize potential risks.

Ensure seamless and timely execution of launches and promotions, in adherence to allocated guidelines and budget.

Confirm the availability of necessary stock/merchandise for successful launch and promotion execution.

Manage instances of non-availability and arrange suitable substitutes when necessary.

Conduct regular floor walks to verify adherence to implementation guidelines.

Uphold compliance with established store processes.

Ensure full adherence to the Occupational Health and Safety Act (OHASA) and all pertinent legal requirements, including hygiene audits.

Guarantee compliance with internal controls, encompassing access and key management.

Provide support for commercial and operational duties, including weekends, days off, and power hour shifts.

Effectively communicate and educate employees and contractors on store operational policies.

Ensure optimal resource and workforce planning, in full alignment with applicable legislation and personnel policies.

Lead, develop, and retain a high-performing staff complement.

Oversee end-to-end People processes, covering recruitment, development, and retention initiatives.

Drive and manage the Integrated Performance Management processes.

Provide coaching and mentorship to the team, fostering continuous growth and improvement.

Foster consistent team engagement through initiatives like 'Let’s Talk' and 'People Thursday'.

Desired Experience & Qualification
  • Matric.
  • Relevant tertiary qualification advantageous.
  • Between 1-3 years of relevant managerial experience.
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Store Manager

Durban, KwaZulu Natal Cash Crusaders

Posted 17 days ago

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Job Description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities Operational Management
  • Drive store performance to achieve and exceed sales targets.
  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
  • Ensure consistent implementation of merchandising and marketing standards.
  • Attract and retain a strong and loyal customer base.
Inventory Management
  • Oversee inventory controls and ensure effective stock management.
  • Monitor store performance in line with stock availability and customer demand.
Customer Service
  • Ensure exceptional customer experiences that exceed expectations.
  • Review and act on Mystery Shopper reports and customer feedback.
  • Resolve product and service-related complaints quickly and effectively.
  • Lead by example in reinforcing a customer-first culture among staff.
People Management
  • Train, develop and motivate staff to reach full potential.
  • Plan for succession and promote internal growth.
  • Manage performance consistently and fairly.
  • Foster a positive, engaging and productive working environment.
Administration & Compliance
  • Ensure strict adherence to company policies, systems, and procedures.
  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
What We’re Looking For:
  • Proven retail management experience
  • Strong leadership and people management skills
  • Excellent communication and organisational skills
  • Target and results-oriented mindset
  • Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

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Assistant Store manager Jo Molane PFS Gateway 173hr

Durban, KwaZulu Natal The Estée Lauder Companies Inc.

Posted 20 days ago

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Job Description

Overview

We are seeking an inspirational and dynamic Assistant Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications
  • Proven retail experience preferably within cosmetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
  • Retail operations experience including inventory management and cash reconciliation
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Responsibilities
  • Lead, coach and develop the Sales Associates to achieve all sales, customer service and operational targets in support of the Store Manager

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Store Manager

Durban, KwaZulu Natal JAM Clothing SA

Posted 22 days ago

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Job Description

Join us to apply for the Store Manager role at JAM Clothing SA .

Pump up the JAM, pump up your CAREER with world-class standards. If you want to work hard and make your life count, JAM is the place to be. Consider applying for a Store Manager position at Midway Crossing, Durban.

About The Job: Store Manager

JAM is not an ordinary company. We value passion, innovation, and excellence. We love people who think outside the box and can bring out the best in others while maintaining world-class standards. If this describes you and you meet the minimum requirements below, why not apply?

Responsibilities
  • Driving turnover to ensure targets are met.
  • Risk control and managing stock losses to align shrinkage with company standards.
  • People management, including recruitment, staff development, employee relations, and performance management.
  • Ensuring store presentation complies with company standards.
  • Enhancing customer satisfaction through effective service strategies.
Requirements
  • Matric / Grade 12.
  • At least 2 years of fashion retail management experience.
  • Proven track record of good stock take results.
  • Strong leadership skills.
  • Results-driven with excellent customer care and people skills.
  • Attention to detail and a sense of urgency.

Join our team and pump up your career, your life, and your future!

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Assistant Store Manager

Durban, KwaZulu Natal Cash Crusaders

Posted 22 days ago

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Job Description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

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Assistant Store Manager - Clicks Hazyview

Mpumalanga, KwaZulu Natal Clicks Group Limited

Posted 25 days ago

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Job Description

Assistant Store Manager - Clicks Hazyview

Listing reference: click_

Listing status: Under Review

Apply by: 30 October 2024

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

  • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
  • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
  • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

  • Essential: Grade 12 (Maths 50% and English 50%)
  • Desirable: Degree in Relevant Retail/Business Management
  • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of people management
  • Knowledge of competency based interviewing
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Following instructions and procedures
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Working with people
  • Analysing
  • Leading and Supervising
  • Entrepreneurial and Commercial Thinking
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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Store Manager - Quagga

Mpumalanga, KwaZulu Natal Clicks Group Limited

Posted 25 days ago

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Job Description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

  • To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  • To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
  • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
  • To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
  • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
  • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

  • Essential: Grade 12 (Maths 50% and English 50%)
  • Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
  • Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

  • Sound understanding and application of financial management principles
  • Strong retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of Customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of competency based interviewing
  • Sound managerial skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Leading and Supervising
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Deciding and Initiating Action
  • Working with people
  • Analysing
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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Store Manager (40hr) - Exact - Empangeni- Durban - KZN

Durban, KwaZulu Natal TFG Limited

Posted 25 days ago

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Job Description

Store Manager (40hr) - Exact - Empangeni- Durban - KZN Job Description

Responsibilities:

  1. Driving turnover to ensure achievement of targets
  2. Controlling expenses
  3. Managing stock losses to ensure shrinkage is in line with the Company standard
  4. People management, including recruitment, development of staff, employee relations, performance management
  5. Executing in-store merchandising strategy and standards
  6. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

A minimum of 3 years retail or admin experience

Skills:

  1. Have an interest in fashion
  2. A passion for excellent customer service and sales environment
  3. Figure and admin orientated
  4. Organised and thorough
  5. Profit and turnover driven
  6. Able to manage risk within the store
  7. The ability to communicate and persuade effectively at all levels
  8. Ability to show initiative and be resourceful
  9. Ability to source and implement effective solutions in a fast-paced environment
  10. Customer Service Delivery
  11. Office Systems
  12. Policy & Procedures
  13. Strategic Sales Planning
  14. Managing the Sales Process
  15. Customer Value Management

Behaviours:

  • Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
  • Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
  • Customer Focus - understands, anticipates, and meets the needs and expectations of customers
  • Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
  • Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
  • Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
  • Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
  • Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

Exact offers great value everyday essentials and is renowned for its trend-appropriate range of quality, well-priced contemporary fashion for the whole family.

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Assistant Store Manager - Clicks Phola Park

Mpumalanga, KwaZulu Natal Clicks Group Limited

Posted 25 days ago

Job Viewed

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Job Description

Assistant Store Manager - Clicks Phola Park

Listing reference: click_

Listing status: Online

Apply by: 22 November 2024

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

  • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
  • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
  • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

  • Essential: Grade 12 (Maths 50% and English 50%)
  • Desirable: Degree in Relevant Retail/Business Management
  • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of people management
  • Knowledge of competency based interviewing
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Following instructions and procedures
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Working with people
  • Analysing
  • Leading and Supervising
  • Entrepreneurial and Commercial Thinking
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Assistant Store Manager -Clicks Highland Mews

Mpumalanga, KwaZulu Natal Clicks Group Limited

Posted 25 days ago

Job Viewed

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Job Description

Assistant Store Manager - Clicks Highland Mews

Listing reference: click_

Listing status: Online

Apply by: 6 December 2024

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

  • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  • To ensure the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
  • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
  • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
  • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

  • Essential: Grade 12 (Maths 50% and English 50%)
  • Desirable: Degree in Relevant Retail/Business Management
  • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
  • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Knowledge of people management
  • Knowledge of competency based interviewing
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Following instructions and procedures
  • Delivering Results and Meeting Customer Expectations
  • Working with people
  • Analysing
  • Leading and Supervising
  • Entrepreneurial and Commercial Thinking
  • Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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