239 Retail jobs in Kempton Park

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Retail Training and Quality Assurance Lead role at M-KOPA

We are seeking a Retail Training and Quality Assurance Lead to join our dynamic M-KOPA South Africa team as we transform learning and development while building world-class capabilities across our retail operations.

As the Retail Training and Quality Assurance Lead, you will shape the Retail Customer and Agent experiences while building world-class capabilities within our retail function. This role is perfect for someone who thrives on excellence , embraces data-driven insights , and is passionate about developing people in a mission-driven environment.

You'll design and deliver comprehensive training experiences , drive strategic training innovation , and lead performance excellence through data-driven insights and quality assurance frameworks . Your work will directly influence customer journey optimization while ensuring compliance excellence and continuous improvement across all M-KOPA retail locations.

This is a transformational leadership opportunity , offering the chance to build training excellence and quality assurance frameworks that elevate team capabilities and customer outcomes across our expanding South African retail network.

About Us

At M-KOPA, we are committed to making everyday essentials accessible through flexible financing . As our Retail Training and Quality Assurance Lead , you will play a crucial role in enabling that mission by transforming learning and development and ensuring quality excellence across our retail operations.

You will design and deliver comprehensive training experiences for Stock Controllers utilizing classroom sessions and digital learning via our proprietary M-KOPA Academy . Your training will cover product expertise , system proficiency , customer handling mastery , and essential soft skills that drive performance excellence.

You'll analyze customer interaction patterns and performance data to identify skill enhancement opportunities, develop targeted training solutions , and create comprehensive assessment frameworks . Your role also encompasses strategic quality audits , performance analytics , compliance excellence , and customer journey enhancement through mystery shopping and service evaluation.

This role is designed for a learning and development leader who is analytically strong , coaching-focused , and committed to excellence . If you're ready to transform retail capabilities while ensuring quality standards that support financial inclusion across South Africa, this could be your opportunity to make a lasting impact.

Expertise

We are looking for an accomplished training and quality professional with a Bachelor's degree in a relevant field and Training and/or Quality Assurance certifications being a valuable plus , plus minimum 2 years in Retail or Customer service environments with demonstrated success in Training or Quality roles .

You will bring:

• Proven experience in retail or customer service environments with demonstrated success in training or quality assurance roles.
• Technical proficiency with advanced skills in CRM systems, Microsoft Office Suite, and Learning Management Systems.
• Communication excellence with outstanding verbal and written abilities and compelling presentation skills for diverse audiences.
• Analytical mindset with strong problem-solving capabilities, exceptional attention to detail, and data interpretation skills.
• Natural coaching and mentoring abilities with proven performance management experience and ability to drive continuous improvement.
• Understanding of retail operations, service center dynamics, and financial services regulatory frameworks.
• Training design expertise with ability to create comprehensive learning experiences across classroom and digital platforms.
• Quality assurance mastery with experience in audit frameworks, compliance monitoring, and performance evaluation systems.
  
  

• A mission-driven environment where your training excellence directly supports financial inclusion across South Africa.
• Transformational leadership role with opportunity to build training and quality frameworks from the ground up in a high-growth fintech.
• Direct impact on team capabilities and customer outcomes across our expanding retail network.
• Advanced learning technology access including our proprietary M-KOPA Academy platform for innovative training delivery.
• Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
• Professional development opportunities with a diverse, high-performing team committed to learning excellence.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development

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• Driving turnover to ensure the achievement of targets.
• Risk control and managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Ensure that store presentation is according to company standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
  
  

• Matric/Grade 12.
• 2 years fashion retail management experience.
• Track record of good stock take results.
• Strong leadership skills.
• Results driven.
• Great customer care experience.
• Exceptional people skills.
• Attention to detail.
• Sense of urgency.
  
  

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant StoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays

Job title : Assistant Store Manager Miladys Eastrand Mall Gauteng

Job Location : Gauteng, Boksburg Deadline : August 24, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Job Description

• We’re looking for a strong, vibrant and self-disciplined Assistant Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability :

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering / participating in local events and driving new accounts / memberships per targets (if applicable).
• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

• Grade : 12
• 3 Years’ experience in an Assistant Store or Store Managerial position.
• Retail trade.
• Sales / Retail / Business Development jobs

We’re looking for a strong, vibrant and self-disciplined Assistant Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability :

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering / participating in local events and driving new accounts / memberships per targets (if applicable).
• Conduct compliance checks through defined processes (. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
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• Grade : 12
• 3 Years’ experience in an Assistant Store or Store Managerial position.
• Retail trade.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Assistant Store Manager • Boksburg, Gauteng, South Africa

Join to apply for the Store Manager role at Bumper to Bumper Canada .

We are looking for an energetic, customer-focused, self-starter with experience in the automotive aftermarket parts industry to lead our thriving team.

• Competitive salary
• Comprehensive benefits and employee assistance program
• Generous employer contribution to retirement plan
• Full insurance coverage
• Employee discounts on automotive products
• Career development opportunities
• Dynamic work environment to enhance your skills

• Strategic planning and execution to improve store profitability, productivity, and efficiency, including resource planning, budgeting, and managing efficiencies
• Growing business by developing relationships with new and existing customers
• Managing P&L, sales growth, and performance objectives; analyzing reports to identify issues and implement improvements
• Supporting marketing campaigns and regional sales initiatives
• Maintaining service levels, handling customer complaints, and engaging with customers
• Conducting store audits and participating in leadership evaluations
• Determining staffing needs, optimizing staffing utilization, and managing payroll costs
• Controlling inventory to minimize shrinkage
• Implementing process improvements for productivity and profitability
• Managing facility maintenance, safety, and compliance
• Supporting accounts receivable collections
• Leading and developing a high-performing team, including recruiting, training, and performance management
• Ensuring compliance with legislation and company policies
• Promoting products via multiple channels and building community relationships
• Scheduling workforce to meet business needs

• Previous store management experience
• Understanding of P&L and business drivers
• Proficiency in Microsoft Office
• Valid driver’s license
• Salary range: $55,000 - $70,000

Bumper to Bumper is a leading auto parts and repair network under Uni-Sélect, with over 190 stores and 110 service centers across Canada. We offer extensive inventory, comprehensive training—including our EV technician program—and a strong brand presence committed to quality and reliability. We believe in prolonging vehicle life and supporting our community’s automotive needs.

Job Responsibilities :

• The successful candidate will report to the Regional Sales Manager.
• Primarily responsible for driving sales within the customer base to achieve set budgets.
• Setting goals to achieve the budget.
• Organise personal strategy by maximising the ROI for their specific database.
• Sitting with supervisor on planning & deals.
• Planning and preparation.
• Qliksense – daily, weekly & monthly sales tracking, management of sample & free stock budget.

Job Requirements :

• Minimum 3 years' experience in FMCG environment.
• Matric certificate. Post matric qualification will be an added advantage.
• Exceptional communication and negotiation skills, with a proactive approach to customer service.
• Strong budget and reporting skills.
• Computer literate.
• Deadline driven with excellence in all tasks.
• Ability to work independently in a self-disciplined manner.
• A valid driver's license and willingness to travel locally.

Job Title: Head: Retail Banking

Location: Gauteng, Johannesburg

Deadline: August 17, 2025

Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking is responsible for developing and managing the Retail Banking division of the bank. The role involves understanding the bank's overall strategy, shaping the retail banking strategy, and developing organizational structures and capabilities to meet targets.

The incumbent will design go-to-market plans, drive growth and performance, align operational support, and ensure integrated commercial success. Ultimately, responsible for achieving business objectives within Retail Banking to support the bank's overall goals.

• Create and implement the retail banking business unit strategy, plan, and value propositions aligned with the overall strategy.
• Focus on segments such as Embassies, Diaspora, Low and Middle Income Markets, Employee Banking, Staff Banking (Group), Wealth Banking, and Distribution Channels.
• Develop digital strategies and community engagement initiatives.
• Develop optimal sales product mix per segment.

Engage with the market to align strategies with market needs and deliver effective retail banking niche offerings.

• Develop processes, procedures, policies, and structures for operational go-live within timelines.
• Ensure the effectiveness of the retail banking product range through quantitative and qualitative reviews.
• Implement a robust retail risk management framework.
• Create performance reporting capabilities covering financial, risk, customer, and people metrics.

• Develop a 5-year retail banking structure plan.
• Build relationships with stakeholders and partners.
• Manage staff once appointed.
• Define and foster a service-based sales culture with customer service measures.
• Set measurable business growth objectives and metrics.

• Formulate and implement the value proposition.
• Design the organizational structure.
• Prepare budgets, forecasts, and strategic plans.

• Oversee all policies and procedures within the division.

• Manage resources involved in retail banking.
• Partner with peers, colleagues, and business partners.
• Lead in line with the bank’s values and culture.
• Foster talent growth through challenging work, training, and development opportunities.

• Minimum of a 3-year tertiary qualification, ideally in commerce. Postgraduate qualifications in business are advantageous.

• At least 15 years of banking experience.
• Minimum of 10 years in senior/executive management roles in retail banking, covering operations, projects, and customer-facing disciplines.

As a Store Manager for Carrol Boyes, you are a key member of the Retail Operational team, ensuring best practices are maintained and customers receive a level of service that surpasses all others.

This role will oversee Irene Village and Centurion store.

Responsibilities

Manage daily operations of business and ensure sales goals are met

Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing

Assign duties to relevant employees

Conduct onboarding of new employees

Ensure adherence to health and safety regulations

Track and manage inventory at store

Shifting staff to ensure effective cover

Daily, weekly & monthly reporting

Staff motivation

Qualifications & Experience

Matric / Grade 12 minimum requirement

Additional qualification an advantage

Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson

Strong customer service, Stock management and communication skills

Luxury brands experience an advantage

Required Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Staff are employed on a Total Cost to Company basis, including Medical & Retirement benefits.

Equal Opportunity Statement

Carrol Boyes is an equal opportunity employer, ensure diversity in all levels of the organisation.