22 Retail Supervisors jobs in Western Cape

Are you a hands-on individual, motivated, detail-oriented, and able to use your own initiative? Do you see yourself as part of a winning team? Look no further. This Distribution Night Shift Supervisor position is based at the Compass Medical Waste Services Western Cape branch.

Key Requirements

• Matric
• 3 years of experience in Distribution
• A valid driver license
• A reliable vehicle

Duties & Responsibilities

• Manage and oversee the night shift operations
• Prepare and manage night shift reports
• Manage staff and oversee their departure in the morning from the depot
• Check the distribution sitrep
• Dispatch routes in the morning
• Ensure scales and scanners are charged overnight
• Contact replacement staff if staff call in sick
• Ensure drivers sign out equipment
• Complete quarterly spill kit checks
• Scan completed T/A documents on the W-drive
• Scan vehicle checklists on the W-drive
• Report incidents and accidents
• Check vehicles for roadworthiness
• Perform ad hoc duties as required
• Maintain strong admin skills and attention to detail
• Manage time effectively
• Proficiency in Microsoft Office suite is essential

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Overview

A Shift Supervisor is responsible for overseeing operations during a specific shift at a workplace. Their job purpose typically includes the following key responsibilities:

1. They manage and oversee the work of employees during their shift, ensuring that tasks are completed efficiently and effectively. This includes assigning duties, providing guidance, and monitoring performance.
2. They are able to perform well in a high intensity stressful environment
3. They are able to supervise a team of up three members effectively to maximise the service levels to the highest possible standards.
4. They are able to demonstrate an ability and willingness to be developed in supervision.
5. They are expected to attend various development training session in order to qualify for the rank of Site supervisor 1 within 1 year, if not yet qualified.
6. They are able to compile various security related reports including CCTV review reports

Minimum requirements

• Grade B - Psira registered and up to date
• Grade 12
• Verbal and written communication skills
• Previous Supervisory experience advantageous
• Report writing skills - compile reports/reviews
• Work well within a team; good interpersonal skills are important
• The candidate must be proficient in the following software packages: MS Word, Ms Excel, MS Outlook and the Hikvision CCTV control client

• Must be physically fit and healthy to work on an industrial site – ability to be on feet all day.
• The candidate must have a sober lifestyle - Alcohol tests are conducted daily on all officers reporting for and off duty.
• ATG scanner knowledge will be advantageous
• Leadership and Conflict management skills
• No Criminal record
• Good health
• The candidate will be expected to attend various development training. Normally these training sessions are scheduled during rest days without remuneration. No more than one session per month with a company allowance towards travelling cost.
• The candidate must be able to self-post to the site in Stellenbosch without any problems for every shift as rostered. Reliable transport will have to be proved.

Remuneration to be discussed.

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Responsibilities

• They manage and oversee the work of employees during their shift, ensuring that tasks are completed efficiently and effectively. This includes assigning duties, providing guidance, and monitoring performance.
• They are able to perform well in a high intensity stressful environment
• They are able to supervise a team of up three members effectively to maximise the service levels to the highest possible standards.
• They are able to demonstrate an ability and willingness to be developed in supervision.
• They are expected to attend various development training session in order to qualify for the rank of Site supervisor 1 within 1 year, if not yet qualified.
• They are able to compile various security related reports including CCTV review reports
• Grade B - Psira registered and up to date
• Grade 12
• Verbal and written communication skills
• Previous Supervisory experience advantageous
• Report writing skills - compile reports/reviews
• Work well within a team; good interpersonal skills are important
• The candidate must be proficient in the following software packages: MS Word, Ms Excel, MS Outlook and the Hikvision CCTV control client
• Must be physically fit and healthy to work on an industrial site – ability to be on feet all day
• The candidate must have a sober lifestyle - Alcohol tests are conducted daily on all officers reporting for and off duty
• ATG scanner knowledge will be advantageous
• Leadership and Conflict management skills
• No Criminal record
• Good health
• The candidate will be expected to attend various development training. Normally these training sessions are scheduled during rest days without remuneration. No more than one session per month with a company allowance towards travelling cost.
• The candidate must be able to self-post to the site in Stellenbosch without any problems for every shift as rostered. Reliable transport will have to be proved.

Remuneration

Remuneration to be discussed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Security and Investigations

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Main Purpose Of The Position

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

Key Responsibilities

Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives

Skills & Competencies

Language

Excellent command of the English language

Strong communication skills

Numerical

Strong numeracy skills

Basic understanding of financial information

Computer literacy

Intermediate MS Office skills (Teams, Excel, Word)

Cognitive Competencies

Guest Orientation

Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching

Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks

Delegate and follow-up

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

Excellence orientation

Capacity to focus on and achieve standards of service which comply with the highest expectations of clients

Listening and feedback

To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team

Accountability and dependability

The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast

People Development

Capacity to appreciate people’s development needs

Planning and organising

The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

Delegate and follow-up

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

People

Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect

Recognise Team members frequently using CHAMPS and encourages them to recognize each other.

Coach and support Team Members and train them to do their jobs well.

Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.

Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.

Help RGM/RM to hire, develop and promote Team members

Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.

Encourage positive team work as per all Brand culture initiatives & principles

Assist RGM to ensure that all staff receive a comprehensive induction

Ensure that all restaurant staff is fully trained on all safety aspects

Ensure that the staff are effectively rostered to position as per the labour schedules

Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.

Customer

Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.

Continuously advise and coach Team Members from delivering CUSTOMER MANIA

Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.

Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.

Demonstrates a sense of urgency that ensures customer satisfaction

Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service)

Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations

Ensures that the correct volume of product is prepared to meet the level of business and that the the product projection tools are accurately maintained

Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM

Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.

Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales

Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members

Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.

Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business

Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set

Report deviations regarding costs and expenses and devise an action plan to rectify

Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.

Ensure that food, labour and semi-variable standards are adhered to each shift

Communicate restaurant sales targets to Team Members to achieve sales budgets

Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift

Continuously inform Team Members regarding relevant marketing initiatives and product promotions.

Help RGM/RM to forecasts restaurant needs and determines scheduling / labour needs.

Ensure that Team Members suggestive sell and up sell

Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

Attributes

Strong literacy skills

High personal standards

Position requires working over weekends and during festive season

Strong commercial skills & business acumen

Strong coaching skills that can achieve results through the team in a collaborative fashion

Proven analytical ability

Strong organisational skills

Team player

Excellent planning and time management

Sense of urgency

Resilience

Flexibility

Commitment

Minimum Requirements

The ideal candidate will have the following background and competencies:

Min Qualification Required

Grade 12 or equivalent qualification

Basic Requirements

Supervisory level experience - minimum of 2 years; fast food industry will be an advantage

Must be able to work shifts, public holidays and weekends due to the nature of the industry

Reliable, honest and hardworking and MUST have contactable references

Valid South African ID

Clear criminal record

Must be contactable 24/7 by means of a reliable cell phone

No criminal record

Important Notes

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
• The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.

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Responsibilities

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Stock loss control and prevention
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Minimum requirements

• 2 years of Supervisory experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Behavioural requirements

• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and change management
• Thinking adaptability
• Taking ownership

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Shift Supervisor - Old Khaki - Cavendish Square Responsibilities

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Stock loss control and prevention
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Minimum Requirements

• 2 years of Supervisory experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Behavioural Requirements

• Inspirational leadership and passion
• Taking ownership
• Building and maintaining relationships
• Innovation and change management
• Thinking adaptability

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail

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Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

KEY RESPONSIBILITIES :

1. Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
2. Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
3. Allocate responsibilities to each employee on shift and monitor performance accordingly.
4. Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
5. Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
6. Report to the RGM / RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
7. Assist the RGM / RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
8. Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.
9. Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

SKILLS & COMPETENCIES :

1. Language: Excellent command of the English language.
2. Numerical: Basic understanding of financial information.
3. Guest Orientation: Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.
4. Coaching: Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.
5. Delegate and follow-up: The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.
6. Excellence orientation: Capacity to focus on and achieve standards of service which comply with the highest expectations of clients.
7. Listening and feedback: To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.
8. Accountability and dependability: The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.
9. People Development: Capacity to appreciate people's development needs.
10. Planning and organising: The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and co-ordination of tasks and duties of individuals and groups.
11. People: Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect.

MINIMUM REQUIREMENTS :

1. Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
2. Must be able to work shifts, public holidays and weekends due to the nature of the industry.
3. Reliable, honest and hardworking and MUST have contactable references.
4. Valid South African ID.
5. Clear criminal record.
6. Must be contactable 24 / 7 by means of a reliable cell phone.

IMPORTANT NOTES :

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes.
• The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.

#J-18808-Ljbffr

Main Purpose Of The Position

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

Key Responsibilities

Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly.

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

Skills & Competencies

Language
Excellent command of the English language
Strong communication skills

Numerical
Strong numeracy skills
Basic understanding of financial information

Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)

Cognitive Competencies
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.

Delegate and follow-up
The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.

Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients.

Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.

Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.

People Development
Capacity to appreciate people’s development needs.

Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect.
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members.
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles.
Assist RGM to ensure that all staff receive a comprehensive induction.
Ensure that all restaurant staff is fully trained on all safety aspects.
Ensure that the staff are effectively rostered to position as per the labour schedules.
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Customer
Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
Continuously advise and coach Team Members from delivering CUSTOMER MANIA.
Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
Demonstrates a sense of urgency that ensures customer satisfaction.
Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service).
Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations.
Ensures that the correct volume of product is prepared to meet the level of business and that the product projection tools are accurately maintained.
Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM.
Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales
Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members.
Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business.
Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set.
Report deviations regarding costs and expenses and devise an action plan to rectify.
Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
Ensure that food, labour and semi-variable standards are adhered to each shift.
Communicate restaurant sales targets to Team Members to achieve sales budgets.
Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift.
Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
Help RGM/RM to forecast restaurant needs and determine scheduling/labour needs.
Ensure that Team Members suggestive sell and up sell.
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

Attributes
Strong literacy skills
High personal standards
Position requires working over weekends and during festive season
Strong commercial skills & business acumen
Strong coaching skills that can achieve results through the team in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment

Minimum Requirements

Min Qualification Required
Grade 12 or equivalent qualification.

Basic Requirements
Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
Must be able to work shifts, public holidays and weekends due to the nature of the industry.
Reliable, honest and hardworking and MUST have contactable references.
Valid South African ID.
Clear criminal record.
Must be contactable 24/7 by means of a reliable cell phone.
No criminal record.

Important Notes

• This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
• The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
• The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.

#J-18808-Ljbffr

Manufacturing / Engineering company based in Somerset West, is seeking to employ a Night Shift Production Supervisor to join their team.

As a Night Shift Production Supervisor you will be required (but not limited) to:

• Coordinate labour activities to reach daily production targets
• Manage absenteeism
• Manage raw material, work in progress and finished goods
• Liaise with internal suppliers to achieve daily production targets
• Drive Quality to achieve zero customer complaints (internal and external)
• Create and maintain a safe working environment within your area
• Handle disciplinary activities
• Train new employees and ensure a multi skilled workforce

Requirements include:

• Production Management Diploma would be advantageous
• Prior experience of managing a production workforce is essential (+/- 20 employees)
• Basic understanding of production (process flow, WIP, line balancing, bottleneck, productivity, process cost, quality, man/machine/material etc)
• Prior experience in general machine maintenance
• General understanding of a manufacturing facility (raw material, process, output)
• Fluent in spoken and written English and Afrikaans
• Must have own transport
• Forklift license would be advantageous

Working Hours:

• 19:00 - 07:00 (Monday - Thursday)

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