Retail Shop Assistant

Soweto, Gauteng R148800 Y Clothing Junction

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Job Description

Shop Assistants Wanted – SENQU (President Square)

Are you ready to be part of a brand that celebrates the spirit of exploration and everyday adventure? SENQU, our proudly South African sister company are looking for proactive and enthusiastic Shop Assistants to join the team.

At SENQU, we believe the journey is just as important as the destination – and that begins with exceptional service.

Role Overview

As a Customer Care Assistant, your mission is to provide every customer with a warm welcome, professional service, and a sense of discovery as they explore our store. You'll help create a clean, organized, and inviting shopping environment while keeping merchandise ready for action.

Key Responsibilities

Customer Care

  • Deliver friendly, professional service with a warm smile.
  • Foster a welcoming and helpful store atmosphere.
  • Handle customer queries and challenges with patience and positivity.
  • Assist with administrative functions such as markdowns, promotions, and merchandising as directed by Head Office.

Merchandising

  • Unpack and present new stock neatly and attractively.
  • Work with the Store Manager/Sales Team Leader to ensure products are priced correctly and displays are engaging.
  • Dress mannequins, stock main tables, and ensure shelves are full and visually appealing.
  • Maintain a clean and orderly appearance for all garments – folded or hanging.

Store Operations & Housekeeping

  • Assist with general store admin alongside the Store Manager or Team Leader.
  • Remain vigilant to help prevent stock losses.
  • Attend daily meetings and complete tasks as assigned.
  • Keep the store clean and tidy – including floors, changerooms, mirrors, windows, and display areas.

Requirements & Competencies

  • Grade 12 / Matric or equivalent
  • Passion for customer care and excellent service delivery
  • Strong communication and relationship-building skills
  • Team player with the ability to follow instructions
  • Positive attitude, attention to detail, and problem-solving ability
  • Confidence in dealing with various customer personalities
  • Retail experience in clothing is advantageous

Why Join SENQU?

Because adventure is in our DNA. At SENQU, we believe that "Everyday is an adventure", and we're looking for people who bring energy, enthusiasm, and a sense of purpose to everything they do.

If you have a passion for sales and fashion then we want to hear from you. Please note that if you have not heard from us after 14 days, then please consider your application as being unsuccessful.

Thank you for your interest in SENQU.

Job Types: Full-time, Permanent

Pay: R28,79 - R28,80 per hour

Application Question(s):

  • Do you have a clear ITC / Credit Record?
  • Do you live in a 20 km radius from President Square?

Education:

  • High School (matric) (Required)

Experience:

  • Retail: 1 year (Required)

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Customer Service Manager Work From Home

Soweto, Gauteng Galaxy Outsourcing Limited

Posted 24 days ago

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Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.

Customer Service Manager - UK Company. (Work From Home)

Soweto, Gauteng Galaxy Outsourcing Limited

Posted 24 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Experience (CX) Team Lead

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Duties & Responsibilities

Key Responsibilities:

  • Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
  • Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
  • Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
  • Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
  • Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
  • Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
  • Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
  • Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.
Desired Experience & Qualification

Requirements:

  • Animal Lover: Must love animals.
  • Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
  • Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
  • Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
  • Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
  • Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
  • Customer-Centric: A strong commitment to delivering outstanding customer service.
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This advertiser has chosen not to accept applicants from your region.
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