31 Retail Operations jobs in Gauteng

SPAR North Rand Job Opportunity

SPAR North Rand is looking for a suitably qualified and experienced Regional Retail Operations Manager (D) – Build It to join our dynamic team.

Duties & Responsibilities

PURPOSE:
The Retail Operations Manager is responsible for growing DC and Retail Sales through providing a comprehensive business consulting service to our Build It Stores.

KEY PERFORMANCE AREAS:

• Ensuring that all Build It stores are maintained at a level of excellence
• Assisting Build It stores to be profitable
• Measuring business performance through the use of information technology
• Analysis of financial results
• Advising on modern retail trends in hardware utilizing category management
• Performing store audits through structured store visits and the circulation of written reports to regional and national office where appropriate
• Preparing business plans for stores
• Improving image and standards of all stores

Desired Experience & Qualification

• Matric Certificate
• MCSE or similar tertiary IT qualification – mandatory
• Interpersonal skills
• Stress tolerance and integrity
• Retail Management experience preferably at senior management level would be an advantage
• The ability to develop an open, sincere and trusting relationship with our retailers
• Understanding of tax laws
• High energy level and the ability to operate under pressure
• Ability to work within a team whilst able to work independently
• Driver’s license a necessity
• Must be willing to travel extensively

SPAR North Rand is an equal opportunity employer. All positions are advertised in accordance with the company’s Employment Equity Policy.

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WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

RETAIL OPERATIONS TEAM LEADER

Main Purpose:

Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach

KEY RESPONSIBILITIES

1. MANAGES PERFORMANCE

· Manage the performance of this Team to ensure the delivery of outstanding customer experiences

· Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team

· Maintain audit processes to ensure data completeness and accuracy by the Team

2. MANAGES THE TEAM

· Motivates and supports a high performance Team

· Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork

· Communicates with the Team to share information

· Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives

· Monitors and trains each team member, providing feedback on performance

· Manages non-compliance, under-performance and corrective actions

· Manages inductions of new Team members

· Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations

· Manages succession planning into key roles to develop talented individuals

· Monitors and acts on survey results to support improved Team performance and customer service excellence

· Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times

3. OVERSEES KEY ACTIVITIES

· Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs

· Runs daily/weekly meetings to track and manage performance, share information and resolve issues

· Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales

· Works with Management to refine and develop objectives for new vehicle sales operations

· Ensures processes are aligned to provide a seamless customer journey

4. DRIVES IMPROVEMENT

· Organizes regular meetings to review KPIs and identify improvements

· Implements proactive approaches to recurring problems

· Leads or supports initiatives for continuous improvement in work methods and service delivery

· Supports Teams in adapting to change, growth, and improvement

Qualifications

KEY SUCCESS CRITERIA FOR THE ROLE

Customer First

Survey results, case and complaint management systems

Team

Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours

KPIs

Achievement of team targets and KPIs (to be agreed)

COMPETENCIES REQUIRED BY THE ROLE

Level

Functional Manager / Senior Team Leader

Experience

Preferably automotive and modern luxury sectors

High Performing Teams

Motivator with experience managing high-performance teams to deliver excellent customer service

Operational Excellence

High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking

Innovation and Improvement

Ability to drive continuous improvement and innovation

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egional Retail Operations Manager

R50 000 p/m (depending on relevant experience)
The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable
expansion.

What You’ll Own
Strategic & Commercial People & Culture Operational Excellence
• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning


• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here
• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.

egional Retail Operations ManagerR50 000 p/m (depending on relevant experience)The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable expansion. What You’ll OwnStrategic & Commercial People & Culture Operational Excellence• Set & execute multi-store growth roadmap in line with annual budget.• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.• Lead, inspire & upskill 40+ team members through four direct-report store managers.• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.• Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend.The Kind of Leader Who Thrives Here• 10+ years senior retail management• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.• Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI).• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description RETAIL OPERATIONS TEAM LEADER Main Purpose: Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach KEY RESPONSIBILITIES 1. MANAGES PERFORMANCE · Manage the performance of this Team to ensure the delivery of outstanding customer experiences · Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team · Maintain audit processes to ensure data completeness and accuracy by the Team 2. MANAGES THE TEAM · Motivates and supports a high performance Team · Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork · Communicates with the Team to share information · Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives · Monitors and trains each team member, providing feedback on performance · Manages non-compliance, under-performance and corrective actions · Manages inductions of new Team members · Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations · Manages succession planning into key roles to develop talented individuals · Monitors and acts on survey results to support improved Team performance and customer service excellence · Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times 3. OVERSEES KEY ACTIVITIES · Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs · Runs daily/weekly meetings to track and manage performance, share information and resolve issues · Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales · Works with Management to refine and develop objectives for new vehicle sales operations · Ensures processes are aligned to provide a seamless customer journey 4. DRIVES IMPROVEMENT · Organizes regular meetings to review KPIs and identify improvements · Implements proactive approaches to recurring problems · Leads or supports initiatives for continuous improvement in work methods and service delivery · Supports Teams in adapting to change, growth, and improvement Qualifications KEY SUCCESS CRITERIA FOR THE ROLE Customer First Survey results, case and complaint management systems Team Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours KPIs Achievement of team targets and KPIs (to be agreed) COMPETENCIES REQUIRED BY THE ROLE Level Functional Manager / Senior Team Leader Experience Preferably automotive and modern luxury sectors High Performing Teams Motivator with experience managing high-performance teams to deliver excellent customer service Operational Excellence High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking Innovation and Improvement Ability to drive continuous improvement and innovation #J-18808-Ljbffr

Training Facilitator (Retail Operations) - Roodepoort

Listing reference: click_

Listing status: Online

Apply by: 10 September 2025

Position summary

Industry: FMCG & Supply Management

Job category: Training and Development

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.

Job Knowledge:

• Learning methodologies
• Learning and development theories and principles
• Skills Development Act

Job Related Skills:

• Facilitation and presentation skills
• Planning and organising skills
• Interpersonal skills
• Analysing
• Writing and reporting
• Deciding and Initiating action
• Applying expertise and technology

Job Experience:

• Essential: 2-3 years experience in learning and development as a facilitator
• Essential: Previous involvement in the implementation of accredited learning programmes and related processes and documentation
• Desirable: Experience in a retail environment

Education:

• 3 year Degree / Diploma (HR, B Com, BA or B Soc Sc)
• Registered Assessor and Moderator

Do you require help with the registration process? #J-18808-Ljbffr

Training Facilitator (Retail Operations) - Roodepoort

Join to apply for the Training Facilitator (Retail Operations) - Roodepoort role at Clicks Group

Training Facilitator (Retail Operations) - Roodepoort

Join to apply for the Training Facilitator (Retail Operations) - Roodepoort role at Clicks Group

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Introduction

The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Listing reference: click_

Listing status: Online

Apply by: 10 September 2025

Position Summary

Industry: FMCG & Supply Management

Job category: Training and Development

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Job Description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
  
  

Minimum Requirements

Job Knowledge:

• Learning methodologies
• Learning and development theories and principles
• Skills Development Act
  
  

Job Related Skills

• Facilitation and presentation skills
• Communication skills
• Planning and organising skills
• Interpersonal skills
• Analysing
• Writing and reporting
• Deciding and Initiating action
• Applying expertise and technology
  
  

Job Experience

• Essential: 2-3 years experience in learning and development as a facilitator
• Essential: Previous involvement in the implementation of accredited learning programmes and related processes and documentation
• Desirable: Experience in a retail environment
  
  

Education

• 3 year Degree / Diploma (HR, B Com, BA or B Soc Sc)
• Registered Assessor and Moderator

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Retail

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Training Facilitator (Retail Operations) - Roodepoort Listing reference: click_ Listing status: Online Apply by: 10 September 2025 Position summary Industry: FMCG & Supply Management Job category: Training and Development Location: Roodepoort Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda. To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements. To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives. To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement. To comply with group policies, quality assurance standards and regulatory requirements. Job Knowledge: Learning methodologies Learning and development theories and principles Skills Development Act Job Related Skills: Facilitation and presentation skills Planning and organising skills Interpersonal skills Analysing Writing and reporting Deciding and Initiating action Applying expertise and technology Job Experience: Essential: 2-3 years experience in learning and development as a facilitator Essential: Previous involvement in the implementation of accredited learning programmes and related processes and documentation Desirable: Experience in a retail environment Education: 3 year Degree / Diploma (HR, B Com, BA or B Soc Sc) Registered Assessor and Moderator Do you require help with the registration process? #J-18808-Ljbffr

Job title

Consultant - RAFM Strategy Planning and Operations Management.

Job Location

Gauteng, Roodepoort

Deadline

September 08, 2025

Responsibilities

Strategic Planning Support

• Provide support to the lead role with regard to the Group RAFM strategy in relation to large-scale transformational changes from an execution planning perspective including program design, capacity, costs, benefits, timelines and quality considerations.
• Support the Lead role in managing the business planning cycle for RAFM Group and Operating companies to align the delivery of key strategic imperatives and resource planning.
• Interact with and engage the key RAFM managers in obtaining inputs to the strategic plan on an annual basis, including consideration for historical performance, industry requirements and trends, management priorities and OPCO inputs.
• Develop business cases for strategic transformational projects presenting it to Functional Lead for approval.
• Assist with the preparation and the dissemination of draft strategic plans for RAFM in each calendar year, with the management team.
• Support with the dissemination of the execution plan to all affected and interested stakeholders.

Operational Delivery

• Monitor, review and report on the RAFM strategic initiatives and projects across the group.
• Ensure integration of RAFM strategic initiatives into budget and business plan.
• Support the Lead in assessing and approving the Group RAFM strategic goals to be cascaded to OPCOs.
• Support the Lead in defining the workstream scope required to achieve a given set of strategic program objectives.
• Support line manager in creating the detailed work plan to deliver the scope of the RAFM strategic initiatives and projects.
• Support line manager to facilitate the change management and capability building needed to achieve the RAFM strategy.
• Ensure that reports are available for submission to Executive with timelines and deliverables on the strategic initiatives.
• Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas.
• Define and develop the end-to-end value chain for RAFM strategy planning processes, with both the business and rules of engagement.
• Prepare the RAFM strategy and execution planning documentation that will be used to engage and communicate with key stakeholders.
• Support line manager and HR to formalise and socialise a future fitting integrated RAFM talent strategy through learning and development programmes.

Stakeholder Management

• Identify and manage key stakeholders and customers relating to RAFM strategic delivery.
• Oversee relevant framework development for the supply and performance of services from and to customer and stakeholders.
• Build tactical and operational relationships with management within customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed.
• Support to the line manager to create positive change in awareness and engagement levels of key stakeholders and all staff in supporting the design of a revenue responsible organisation.

Key Deliverables

• Effective diary and calendar management
• Tracking of forum engagements and actions
• Effective Document management

Role Dependencies

• Active support from Senior Manager : RAFM Strategy & Transformation Office
• Understanding of Opco RAFM teams
• Understanding of Internal systems and tools

Qualifications

Education :

• Bachelor’s degree – BCom / B.Sc. or related
• Project Management qualification or certification – Prince / PMBOK
• Change Management certification advantageous
• Preferable - CISA / CISM / CGEIT certifications advantageous
• Regional and international travel (if required)

Experience :

• At least 5 years of strategy planning and operations experience in a complex, technology-oriented industry
• At least 3 to 5 years of transformational programme / project experience.
• A good working knowledge of telecommunications technology principles and application.
• At least 5 years of working knowledge with internal control and governance systems and environments
• Working experience in a Group company environment is beneficial

Capabilities :

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute

Functional Competencies :

• Service Excellence
• Technical Assurance
• Revenue Assurance Operations
• Fraud Management

Competencies :

• Manages multiple initiatives and projects simultaneously with strong organisational skills and the ability to prioritises effectively under pressure.
• Works collaboratively across teams, embraces change, and approaches challenges with a proactive and solution-oriented mindset.
• In-depth awareness of macro-environmental trends

Apply Before 09 / 04 / 2025

• Administrative / Management jobs

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