60 Retail Operations jobs in South Africa

The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable

expansion.

What You’ll Own

Strategic & Commercial People & Culture Operational Excellence

• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning
• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store : forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here

• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP / inventory, workforce planning, Excel / Looker / Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics : you speak ROI, CPA and GMROI as fluently as clienteling.

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Regional Manager • Johannesburg, South Africa

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SPAR North Rand Job Opportunity

SPAR North Rand is looking for a suitably qualified and experienced Regional Retail Operations Manager (D) – Build It to join our dynamic team.

Duties & Responsibilities

PURPOSE:
The Retail Operations Manager is responsible for growing DC and Retail Sales through providing a comprehensive business consulting service to our Build It Stores.

KEY PERFORMANCE AREAS:

• Ensuring that all Build It stores are maintained at a level of excellence
• Assisting Build It stores to be profitable
• Measuring business performance through the use of information technology
• Analysis of financial results
• Advising on modern retail trends in hardware utilizing category management
• Performing store audits through structured store visits and the circulation of written reports to regional and national office where appropriate
• Preparing business plans for stores
• Improving image and standards of all stores

Desired Experience & Qualification

• Matric Certificate
• MCSE or similar tertiary IT qualification – mandatory
• Interpersonal skills
• Stress tolerance and integrity
• Retail Management experience preferably at senior management level would be an advantage
• The ability to develop an open, sincere and trusting relationship with our retailers
• Understanding of tax laws
• High energy level and the ability to operate under pressure
• Ability to work within a team whilst able to work independently
• Driver’s license a necessity
• Must be willing to travel extensively

SPAR North Rand is an equal opportunity employer. All positions are advertised in accordance with the company’s Employment Equity Policy.

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WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

RETAIL OPERATIONS TEAM LEADER

Main Purpose:

Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach

KEY RESPONSIBILITIES

1. MANAGES PERFORMANCE

· Manage the performance of this Team to ensure the delivery of outstanding customer experiences

· Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team

· Maintain audit processes to ensure data completeness and accuracy by the Team

2. MANAGES THE TEAM

· Motivates and supports a high performance Team

· Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork

· Communicates with the Team to share information

· Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives

· Monitors and trains each team member, providing feedback on performance

· Manages non-compliance, under-performance and corrective actions

· Manages inductions of new Team members

· Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations

· Manages succession planning into key roles to develop talented individuals

· Monitors and acts on survey results to support improved Team performance and customer service excellence

· Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times

3. OVERSEES KEY ACTIVITIES

· Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs

· Runs daily/weekly meetings to track and manage performance, share information and resolve issues

· Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales

· Works with Management to refine and develop objectives for new vehicle sales operations

· Ensures processes are aligned to provide a seamless customer journey

4. DRIVES IMPROVEMENT

· Organizes regular meetings to review KPIs and identify improvements

· Implements proactive approaches to recurring problems

· Leads or supports initiatives for continuous improvement in work methods and service delivery

· Supports Teams in adapting to change, growth, and improvement

Qualifications

KEY SUCCESS CRITERIA FOR THE ROLE

Customer First

Survey results, case and complaint management systems

Team

Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours

KPIs

Achievement of team targets and KPIs (to be agreed)

COMPETENCIES REQUIRED BY THE ROLE

Level

Functional Manager / Senior Team Leader

Experience

Preferably automotive and modern luxury sectors

High Performing Teams

Motivator with experience managing high-performance teams to deliver excellent customer service

Operational Excellence

High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking

Innovation and Improvement

Ability to drive continuous improvement and innovation

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We are currently recruiting for a National Retail Operations Manager to join our dynamic team.

Responsible for developing and implementing a comprehensive retail strategy focused on driving sales growth, enhancing customer satisfaction, and optimizing operational efficiency. Working closely with cross-functional teams to ensure alignment between retail operations and overall business objectives. Analysing market trends to adapt andcreate strategies for maintaining a competitive edge and leading continuous improvement initiatives & innovation opportunities to streamline retail processes and systems.

KEY RESPONSIBILITIES

• Builds a comprehensive retail strategy incorporating critical priorities that focus on sales growth, customer satisfaction, and operational efficiency (incl. format and concept strategies).
• Provides guidance on best operating practices and shares regional best practices.
• Identifies improvement opportunities across retail operations which impact retailer profitability and loyalty.
• Works closely with the Omnichannel and Retail Systems Product teams in managing retail software product life cycles and identifying digitisation opportunities for retail.
• Sets specific retail operations and format-specific benchmarks, driving execution and progress.
• Ensures format-specific criteria such as product offerings, technology and infrastructure set-up and customer experience are clearly documented and communicated to regions and retailers.
• Drives ‘ ’ concept strategies and plans as custodian of concept ambition and success indicators.
• Works closely with regional and national teams across Merchandising, Promotions and Omnichannel to ensure alignment and effective execution of plans.
• Compiles comprehensive plans and timelines that integrate, schedule and track effective execution on all agreed initiatives.
• Contributes to customer-centric strategies and supports the implementation of customer service standards at key touch points, enhancing the customer shopping experience.
• Champions skills development as the link between retail operations and training departments in ensuring the development of retail specific training content.
• Relevant Tertiary qualification or Business Bachelor’s Degree.
• 8 years’ experience in a Senior Management role in the grocery retail sector.
• 2 years’ experience working with and co-ordinating multi-business stakeholders across multiple geographies.
• Outstanding customer service orientation and very good stakeholder partnering skills.
• Strong financial analytical and business acumen capability within grocery retail.
• Comprehensive understanding of key retail processes and digitisation opportunities.
• Proven execution track record, results orientation and demonstrated adaptability in fast moving environment.
• Excellent planning, organising and problem-solving capabilities.
• A confident communicator and respected thought leader and practitioner in Retail Operations.
• A team player and leader who is at ease navigating a fast-paced environment with multiple, competing priorities.

This role is based in Durban, South Africa, with regular travel to the six Regional Divisions in South Rand (Johannesburg), North Rand (Johannesburg), Lowveld (Mbombela), Western Cape (Cape Town), Eastern Cape (Gqeberha) and KwaZulu-Natal (Durban).

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information.

By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.” #J-18808-Ljbffr

egional Retail Operations Manager

R50 000 p/m (depending on relevant experience)
The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable
expansion.

What You’ll Own
Strategic & Commercial People & Culture Operational Excellence
• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning


• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here
• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.

We are currently recruiting for a National Retail Operations Manager to join our dynamic team. Responsible for developing and implementing a comprehensive retail strategy focused on driving sales growth, enhancing customer satisfaction, and optimizing operational efficiency. Working closely with cross-functional teams to ensure alignment between retail operations and overall business objectives. Analysing market trends to adapt andcreate strategies for maintaining a competitive edge and leading continuous improvement initiatives & innovation opportunities to streamline retail processes and systems. KEY RESPONSIBILITIES Builds a comprehensive retail strategy incorporating critical priorities that focus on sales growth, customer satisfaction, and operational efficiency (incl. format and concept strategies). Provides guidance on best operating practices and shares regional best practices. Identifies improvement opportunities across retail operations which impact retailer profitability and loyalty. Works closely with the Omnichannel and Retail Systems Product teams in managing retail software product life cycles and identifying digitisation opportunities for retail. Sets specific retail operations and format-specific benchmarks, driving execution and progress. Ensures format-specific criteria such as product offerings, technology and infrastructure set-up and customer experience are clearly documented and communicated to regions and retailers. Drives ‘ ’ concept strategies and plans as custodian of concept ambition and success indicators. Works closely with regional and national teams across Merchandising, Promotions and Omnichannel to ensure alignment and effective execution of plans. Compiles comprehensive plans and timelines that integrate, schedule and track effective execution on all agreed initiatives. Contributes to customer-centric strategies and supports the implementation of customer service standards at key touch points, enhancing the customer shopping experience. Champions skills development as the link between retail operations and training departments in ensuring the development of retail specific training content. Relevant Tertiary qualification or Business Bachelor’s Degree. 8 years’ experience in a Senior Management role in the grocery retail sector. 2 years’ experience working with and co-ordinating multi-business stakeholders across multiple geographies. Outstanding customer service orientation and very good stakeholder partnering skills. Strong financial analytical and business acumen capability within grocery retail. Comprehensive understanding of key retail processes and digitisation opportunities. Proven execution track record, results orientation and demonstrated adaptability in fast moving environment. Excellent planning, organising and problem-solving capabilities. A confident communicator and respected thought leader and practitioner in Retail Operations. A team player and leader who is at ease navigating a fast-paced environment with multiple, competing priorities. This role is based in Durban, South Africa, with regular travel to the six Regional Divisions in South Rand (Johannesburg), North Rand (Johannesburg), Lowveld (Mbombela), Western Cape (Cape Town), Eastern Cape (Gqeberha) and Kwa Zulu-Natal (Durban).Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”. The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes. Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly. This information is given to us, by you, voluntarily and of your own free will. If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application. In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties. You have the right to access this information while in our possession and make corrections if necessary. You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information. By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.” #J-18808-Ljbffr

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description RETAIL OPERATIONS TEAM LEADER Main Purpose: Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach KEY RESPONSIBILITIES 1. MANAGES PERFORMANCE · Manage the performance of this Team to ensure the delivery of outstanding customer experiences · Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team · Maintain audit processes to ensure data completeness and accuracy by the Team 2. MANAGES THE TEAM · Motivates and supports a high performance Team · Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork · Communicates with the Team to share information · Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives · Monitors and trains each team member, providing feedback on performance · Manages non-compliance, under-performance and corrective actions · Manages inductions of new Team members · Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations · Manages succession planning into key roles to develop talented individuals · Monitors and acts on survey results to support improved Team performance and customer service excellence · Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times 3. OVERSEES KEY ACTIVITIES · Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs · Runs daily/weekly meetings to track and manage performance, share information and resolve issues · Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales · Works with Management to refine and develop objectives for new vehicle sales operations · Ensures processes are aligned to provide a seamless customer journey 4. DRIVES IMPROVEMENT · Organizes regular meetings to review KPIs and identify improvements · Implements proactive approaches to recurring problems · Leads or supports initiatives for continuous improvement in work methods and service delivery · Supports Teams in adapting to change, growth, and improvement Qualifications KEY SUCCESS CRITERIA FOR THE ROLE Customer First Survey results, case and complaint management systems Team Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours KPIs Achievement of team targets and KPIs (to be agreed) COMPETENCIES REQUIRED BY THE ROLE Level Functional Manager / Senior Team Leader Experience Preferably automotive and modern luxury sectors High Performing Teams Motivator with experience managing high-performance teams to deliver excellent customer service Operational Excellence High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking Innovation and Improvement Ability to drive continuous improvement and innovation #J-18808-Ljbffr

Training Facilitator (Retail Operations) - Roodepoort

Join to apply for the Training Facilitator (Retail Operations) - Roodepoort role at Clicks Group

Training Facilitator (Retail Operations) - Roodepoort

Join to apply for the Training Facilitator (Retail Operations) - Roodepoort role at Clicks Group

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Introduction

The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Listing reference: click_

Listing status: Online

Apply by: 10 September 2025

Position Summary

Industry: FMCG & Supply Management

Job category: Training and Development

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

The HR Learning Delivery Team is looking for a Training Facilitator to deliver learning and development interventions in order to meet current and future organisational needs in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Job Description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions and delivery, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
  
  

Minimum Requirements

Job Knowledge:

• Learning methodologies
• Learning and development theories and principles
• Skills Development Act
  
  

Job Related Skills

• Facilitation and presentation skills
• Communication skills
• Planning and organising skills
• Interpersonal skills
• Analysing
• Writing and reporting
• Deciding and Initiating action
• Applying expertise and technology
  
  

Job Experience

• Essential: 2-3 years experience in learning and development as a facilitator
• Essential: Previous involvement in the implementation of accredited learning programmes and related processes and documentation
• Desirable: Experience in a retail environment
  
  

Education

• 3 year Degree / Diploma (HR, B Com, BA or B Soc Sc)
• Registered Assessor and Moderator

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Retail

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Join a Powerhouse in Retail Excellence!
Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.

We’re on the hunt for a Retail Operations Manager to elevate our coastal operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team!

Your Mission as a Retail Operations Manager

Based in KwaZulu-Natal , you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.

Key Responsibilities

• Multi-Site Leadership : Manage and optimize the performance of multiple retail stores.
• Retail Standards Enforcement : Ensure every store adheres to Cash Crusaders’ operational and brand standards.
• Franchisee Partnership : Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.
• Store Audits : Conduct regular audits to maintain compliance and operational excellence.
• Financial Oversight : Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.
• Strategic Planning : Develop tailored strategies for each store to boost performance and drive sustainable growth.
• Customer Experience Excellence : Monitor and improve service levels, ensuring a superior customer journey across all locations.

What We’re Looking For

We’re seeking an energetic leader with:

• Education : Matric/Grade 12 qualification.
• Experience : At least 5 years in Retail or Franchise operations
• Technical Skills : Proficiency in MS Office, especially Excel and Word.
• Interpersonal Skills : Excellent communication and relationship-building abilities.
• Organizational Prowess : Strong multitasking, prioritization, and administrative skills.
• Analytical Mindset : Attention to detail with a knack for numbers and data analysis.
• Adaptability : Ability to work flexibly and thrive under pressure.

Why Join Us?

We offer a competitive package designed to reward your expertise and dedication:

• Market-related basic salary
• Performance-based incentives tied to KPIs.
• Retirement annuity and medical aid .
• Petrol card and cell phone allowance to support your on-the-go lifestyle.

Important Note : Shortlisted candidates will be required to undergo a background check and polygraph test.

Interested?

Ready to Lead and Inspire?

This is your chance to drive retail innovation and success in a fast-paced, rewarding environment. Join Cash Crusaders and be part of a team that transforms retail experiences and empowers communities.