368 Retail Operations jobs in South Africa

Role Overview

This is a responsible, hands-on position supporting both admin and retail operations. You'll handle stock control, invoicing, and general store support — ensuring everything runs efficiently and our customers have a seamless experience.

Key Responsibilities

• Capture supplier invoices and maintain stock records

• Receive, price, and restock products accurately

• Monitor inventory levels and highlight shortages or errors

• Assist with online order processing and packing

• Support day-to-day store operations and customer service

• Keep work areas organised and professional

Requirements

• Matric with Mathematics (essential)

• Further studies (degree or diploma) advantageous

• Strong admin, numeracy, and organisational skills

• Well-spoken in English and confident with customers

• Detail-oriented, proactive, and takes initiative

• Must live in or near Ballito / Umhlali / KwaDukuza

• Prior retail or stock control experience is a plus

Salary : R6500 - R8000

Valora Jewellery

Valora Jewellery is seeking a driven Operations Manager to oversee and manage our jewellery stores located across South Africa. The position will initially predominantly cover Johannesburg and Pretoria stores, with involvement in the opening and running of further stores across South Africa.

Role Description

This is a full-time on-site role for a Retail Operations Manager, located in Johannesburg. The Retail Operations Manager will be responsible for overseeing and managing daily retail operations, ensuring optimal store performance, and providing exceptional customer service across our Valora stores located in Johannesburg & Pretoria. Key tasks include managing staff, monitoring inventory levels, implementing operational policies, analysing sales data, and coordinating with other departments to enhance business performance.

Qualifications

• Retail Operations and Store Management skills
• Operational Management and Analytical skills
• Customer Service skills
• Excellent written and verbal communication skills
• Strong leadership and team management abilities
• Ability to analyse data to drive business improvements
• Experience in the retail industry is a plus

If you believe you are a viable candidate, please send your cv to or apply directly on LinkedIn.

The Retail Operations Assistant will be responsible for providing administrative support to the retail team, ensuring that sales-related activities are completed accurately, timely, and in a professional manner. Administrative tasks such as data entry, record-keeping, and order processing as well as providing Syntech's customers with a fast, accurate, and exceptionally high level of service are critical to succeeding in this role. This role requires excellent organizational and communication skills, strong attention to detail, and a love for working in a very structured environment. Proficiency in using relevant software applications, such as Microsoft Office 365, TEAMs, Excel and various other organizational and productivity tools is required. Additionally, they should have a customer-centric mindset and be able to work well both independently and as part of a team.

RETAIL OPERATIONS MANAGER

The Retail Operations Manager plays a key strategic and operational role in driving performance across the company's retail fuel network. Working closely with Area Managers and reporting to the Retail Director, this role ensures that retail sites operate efficiently, deliver excellent customer service, and achieve sales, compliance, and profitability targets.

KEY TASKS AND RESPONSIBILITIES:

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
• Support and manage the Retail Support Officer to deliver outstanding performance.
• Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
• Translate the Retail Director's strategic objectives into operational plans and guide Area Managers in execution.
• Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)standards. Conduct regular audits and follow-ups.
• Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
• Provide leadership and support to Area Managers, helping them grow their capabilities.
• Promote accountability and alignment with company values.
• Identify and implement operational efficiencies and cost-saving initiatives across the network.
• Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
• Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

QUALIFICATIONS, EXPERIENCE & KNOWLEDGE:

• Bachelor's degree in business management, Retail, Operations, or a related field (preferred)
• 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

KEY ATTRIBUTES:

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas

For more information please contact:

Lidia Meyer

EXECUTIVE RETAIL LEADERSHIP OPPORTUNITY: AUTOMOTIVE SECTOR

Location: Centurion (Gauteng, South Africa)

Remuneration: Highly Competitive Executive Package
(R2,000,000+ per annum)

Are you an
Exceptional Retail General Manager
ready to lead one of South Africa's largest and most dynamic
Automotive Retail Dealerships
? We are seeking a proven leader to take the helm of a massive operation defined by high volume and strategic growth.

THE ROLE: SENIOR RETAIL HYPERMARKET MANAGER

Our client is a major player in the automotive retail sector, known for its
hypermarket/large-format dealership model
. This is not a standard store management role; it is a complex, high-pressure operation requiring supreme operational and commercial acumen.

Key Responsibilities & Scope:

• Lead a Mega-Team:
  Oversee all operations, leadership, and performance of a substantial staff complement of
  approximately 238 employees
  .
• P&L & Strategy:
  Drive top-line sales, manage inventory rotation and merchandising standards, and take full ownership of the location's operational efficiency and profitability.
• Sales Excellence:
  Implement aggressive, data-driven sales strategies and customer engagement initiatives across multiple departments.
• Operational Control:
  Ensure continuous compliance with all regulatory (including Health & Safety) and internal audit standards.
• Talent Development:
  Coach, mentor, and elevate a large management and sales team, fostering a culture of high performance and resilience.

WHO WE ARE LOOKING FOR: THE HIGH-IMPACT LEADER

You are a Retail Leader who doesn't just manage—you
coach, strategize, and inspire
. You possess the rare blend of operational discipline and commercial agility.

Essential Experience & Profile:

• 10+ years of progressive Retail Management experience
  is mandatory.
• Proven track record
  leading high-volume operations, preferably within an
  automotive dealership, massive hypermarket, or large-format retail environment.
• Exceptional ability to manage complex sales metrics (conversion rates, basket size, foot traffic) and
  translate data into strategic action.
• A
  Master Communicator
  capable of leading a massive team while maintaining exceptional customer engagement standards.
• Must be proficient in advanced retail systems, CRM, and KPI reporting tools.
• A
  tertiary qualification
  in Retail Management or Business Administration is highly advantageous.

Bonus Traits That Define the Successful Candidate:

• Resilience and Adaptability:
  Thrives under pressure in a fast-paced, unpredictable sales environment.
• Commercial Awareness:
  Deep understanding of profit margins, inventory optimization, and strategic pricing.

APPLICATION INSTRUCTIONS (CONFIDENTIAL)

This is a
Permanent Contract
based in
Centurion
, offering an executive package commensurate with your significant experience and the scale of the operation.

If you are a proven Senior Retail Manager and are ready for the defining leadership challenge in the automotive retail space, apply confidentially now.

Please submit your comprehensive CV and a brief cover letter detailing the scale (staff size, revenue, or inventory value) of the largest retail operation you have managed.

Email:

All applications will be treated with the strictest confidence. The name of the hiring company will only be disclosed to shortlisted candidates.

3L Consulting is recruiting on behalf of a leading retail and wholesale distribution group with a strong national footprint and a proud legacy of supporting independently owned retail stores across Southern Africa. The organisation operates in a highly competitive, fast-paced environment, delivering excellence in retail operations, logistics, and business support.

This opportunity is ideal for a seasoned retail professional with a proven record of driving store performance, developing strong business relationships, and ensuring long-term retailer profitability and sustainability. The successful candidate will provide strategic and operational leadership to a team of Retail Operations Managers, ensuring alignment with group objectives and enhancing retail performance across the division.

Purpose of the position
The purpose of this position is to ensure profitable and sustainable independent retail operations through effective leadership, financial oversight, and strategic business support — driving increased sales and improved performance across the retail network.

Key Performance Areas

• Compile, implement, and manage divisional budgets and capital expenditure plans.
• Review financial performance against targets and implement group strategies and core concepts at retail level.
• Provide leadership and mentorship to a team of Retail Operations Managers.
• Add measurable value to independent retailers through sound business advice and performance management.
• Establish, maintain, and enhance retailer relationships to promote long-term sustainability.
• Identify and manage poor-performing stores, implementing corrective action plans.
• Collaborate with internal support teams (Store Development, HR, Finance, Logistics, and Merchandising) to ensure comprehensive retailer support.
• Drive sales growth and profitability across existing stores and within the distribution network.
• Conduct feasibility studies and assist with new store developments or refurbishments.
• Promote the brand's image and success by working closely with the Store Development and Retail Support teams.
• Provide retail advisory services to assist retailers in achieving operational, financial, and customer service excellence.
• Ensure profitability and sustainable growth at both Distribution Centre (DC) and retail levels.

Requirements

Minimum Requirements

• Matric / Grade 12 Senior Certificate — Mandatory
• Business Management Diploma or equivalent qualification
• Minimum 5 years' retail management experience at Store Manager, Retail Operations Manager, or DC level
• Proven understanding of retail business operations, including finance, merchandising, and logistics
• Valid driver's licence and willingness to travel extensively
• Strong financial and business acumen with a deep understanding of store operations
• Demonstrated leadership and relationship-building skills
• Ability to build and maintain strategic partnerships and influence stakeholders
• Excellent communication and presentation skills, including public speaking
• High level of computer literacy (MS Office and retail management systems)
• Attention to detail, quality orientation, and sound decision-making ability

Desirable Attributes

• Strong business insight with the ability to translate strategy into actionable retail execution
• Commitment to retailer development and continuous improvement
• Commercially minded with a focus on results and sustainability

Benefits

A competitive remuneration package is offered, including vehicle benefits and other standard company benefits aligned with senior management level.

We Are Hiring: Head of Retail Operations

Location:
Cape Town, with national travel

Type:
Full-time

We Are EGG is looking for a strategic, high-impact retail leader to take on the role of Head of Retail

Operations. A pivotal position that ensures the seamless day-to-day functioning of our stores, while supporting our ongoing growth and national expansion.

This is not a behind-the-scenes role. You'll be in the stores, on the ground, and at the table with partners and executives, leading a national retail team, managing store execution, and ensuring the business runs smoothly across multiple locations.

If you're a natural operator who thrives in dynamic, fast-paced environments, has a passion for people and process, and can juggle everything from floor walks and stock issues to expansion plans and performance reporting - this is the opportunity for you.

What You'll Be Doing
National Store Operations Leadership

• Own the daily operational rhythm across all store locations, ensuring each store is trading smoothly and meeting performance standards.
• Lead and coach store managers, team leads, and retail floor staff to deliver consistently high customer experiences.
• Conduct floor walks, team check-ins, and operational reviews regularly to drive retail excellence.
• Oversee visual merchandising, service standards, rollouts, and stock flow across all departments.

Team Alignment, Coaching & People Development

• Act as the main bridge between HQ and in-store teams, ensuring alignment across priorities, communication, and execution.
• Build strong team culture, foster accountability, and support talent development across the retail function.
• Lead performance management processes, coaching teams through growth and change.
• Support recruitment, onboarding, and training for new retail hires.

Partner & Brand Coordination

• Work closely with brand partners and merchandising team to ensure optimal in-store presence, VM alignment, stock availability, and sales performance.
• Drive collaboration between store teams and partner brands, resolving challenges and maximising mutual success.
• Assist in managing partner onboarding and offboarding, including setup, teardown, and systems alignment.

Expansion & Strategic Projects

• Lead the operational execution of store launches, relocations, and refits, working with landlords, designers, contractors, and broader teams.
• Oversee logistical planning, team coordination, and store readiness for new openings.
• Roll out special projects and operational initiatives that drive efficiencies or improve store experience.

Retail Performance & Reporting

• Track and analyse
  key retail KPIs
  (sales, conversion, sell-through, etc.) to inform decision-making and improvements.
• Report on performance across stores, departments, and brand partners weekly and monthly.
• Assist in setting store targets, forecasting sales trends, and planning for seasonal activations.

Who you are

A senior retail leader with 5–10 years' experience in operations, area management, or multi-store retail leadership

A strong communicator and collaborator, equally comfortable with front-line staff, brand partners, and executives

Deeply hands-on and executional, not afraid to roll up your sleeves and solve problems on the ground

Calm under pressure, solutions-oriented, and naturally agile in fast-paced environments

Highly organised, with strong project management and people-coaching skills

Tech-savvy and data-driven, able to turn numbers into insights and insights into action

Bonus: experience in multi-brand retail or curated concept stores

Why join We Are EGG?

We Are EGG is not just a store - it's a retail platform, blending culture, curation, and commerce to help brands thrive in a modern world. With stores in Cape Town and Johannesburg and more on the horizon, we are entering our next phase of growth, and we need a Head of Operations who can lead that charge.

You'll be joining a tight-knit team, working closely with our executives and team to build the future of EGG.

If you haven't heard back from us within 5 working days, please consider your application unsuccessful.

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
RETAIL OPERATIONS TEAM LEADER
Main Purpose:

Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach
Key Responsibilities

• MANAGES PERFORMANCE
• Manage the performance of this Team to ensure the delivery of outstanding customer experiences
• Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team
• Maintain audit processes to ensure data completeness and accuracy by the Team
• MANAGES THE TEAM
• Motivates and supports a high performance Team
• Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of team work
• Communicate with the Team to share information
• Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives
• Monitor day-to-day performance and training of each member of the Team, providing feedback on performance
• Manage non-compliance, under-performance and corrective actions
• Manage the inductions of new Team members
• Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations
• Manage succession into key roles to develop talented individuals
• Monitor and actioning survey results in support of improved Team performance and customer service excellence
• Schedule the availability of staff for key activities over the entire committed service delivery days and times (taking into consideration training time, leave and sick leave, demands and peak time requirements)
• OVERSEES KEY ACTIVITIES
• Provides first line support to customers, retailers/agents and the Teams, without unnecessary hand-overs
• Runs daily/weekly meetings for the Team to track and manage performance, share information and manage issues
• Talk to customers and Agents/Retailers to resolve escalated issues and complaints, ensure customer satisfaction and delight, and facilitate successful sales deal progress
• Work with Management to refine and develop objectives for new vehicle sales operations
• Align processes to ensure a seamless customer journey – we do the effort so our customer don't have to worry
• DRIVES IMPROVEMENT
• Organize regular meetings to review KPIs and identify better ways of doing things
• Implement pro-active approaches to identify recurring problems
• Lead or support initiatives to deliver a continuous improvement to ways of work and service delivery excellence
• Support the Teams to adapt to change, growth, improvement

Qualifications
KEY SUCCESS CRITERIA FOR THE ROLE
Customer First
Survey results

Cases and complaint management system

Proactive, authentic, transparent, personalised

Team
Team working with colleagues across the Business and Retailers/Agents

Staff attitude, sentiments and retention

Financial
Transparent, accurate and "SMART" incentive scheme administration

R
esource scheduling
Ensure the correct resources are available during service delivery hours

KPIs
Achievement of the targets and KPIs for this Team
(to be agreed)
Competencies Required By The Role
Competency level
Functional Manager / Senior Team Leader

Qualification
Higher education levels

Experience
Preferably automotive and modern luxury

High performing teams
Motivator and experience with the management of high performance teams, to consistently drive customer service excellence and outstanding customer experiences

Operational excellence
High EQ, excellent written and verbal skills, problem solving, agile, self driven

Excellent communicator

Financial focus
Thinks commercially to manage deals and resource requirements

Innovation and improvement
Drives consistent improvement and innovation

• Proven experience (1-2 years) in an administrative, e-commerce and Retail Operations role.
• Sport-loving and active lifestyle.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong computer literacy, with confidence using MS Office Suite (Word, Excel) and/or Google Workspace (Docs, Sheets).
• Meticulous attention to detail and a high level of accuracy.
• A proactive mindset with the ability to work independently and take initiative.

• E-commerce & Digital Marketing (Approx. 50% of role).

• Website Administration: Create, update, and manage product listings on our e-commerce platform (e.g., Shopify, WooCommerce), ensuring all product descriptions, images, pricing, and inventory are accurate and compelling.
• Order Management: Oversee the entire online order lifecycle, from processing and fulfillment to coordinating shipping and handling customer inquiries, returns, and exchanges.
• UI/UX Maintenance: Assist with minor website updates and user experience improvements to enhance the customer journey. Liaise with web developers for more complex technical issues.
• Digital Marketing Support: Assist in the execution of digital marketing initiatives, including drafting and scheduling email marketing campaigns, and providing administrative support for Google Ads campaigns.
• Retail Operations & Administration (Approx. 50% of role)
• Store Oversight Support: Act as a key support figure for the physical retail store, assisting the manager in ensuring smooth day-to-day operations.
• Inventory Management: Manage retail stock levels, process replenishments, conduct stock takes, and assist with inventory forecasting to prevent stockouts and minimise overstock.
• Schedule Management: Develop, manage, and communicate the weekly/monthly work schedule for retail staff, ensuring adequate coverage at all times.
• HR Assistance: Provide basic HR administrative support for the retail team, such as tracking leave, assisting with the onboarding of new hires, and maintaining staff records.