51 Restaurant Managers jobs in Randburg

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage reservations and seating arrangements.
• Coordinate with the kitchen and service staff to ensure smooth operations.
• Handle guest inquiries and provide information as needed.
• Respond to and resolve complaints or issues promptly.
• Ensure the front-of-house area is clean and presentable at all times.
• Assist in training new front-of-house staff.

Qualifications

• High school diploma or equivalent.
• Previous experience in a front-of-house or customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Strong problem-solving skills.
• Professional appearance and demeanor.

Skills

• Customer Service
• Reservation Management Systems
• Communication Skills
• Interpersonal Skills
• Multitasking
• Problem-Solving
• Team Coordination

Job Types: Full-time, Permanent

Pay: From R12 000,00 per month

Education:

• Certificate (Preferred)

Experience:

• Order management system: 2 years (Preferred)

Location:

• Cresta, Gauteng (Preferred)

Work Location: In person

Part-time Store & Restaurant Manager – Market Kokoro Linden

Type: Part-time (1-2 days a week)

Start Date: September 2025

About Us

Market Kokoro is a vibrant Asian pantry and street-food experience, specialising in upmarket Korean and Japanese products and flavours from across Asia. Our Durbanville mega store is more than just a shop — it's part market, part restaurant, part cultural hub. We're on a mission to bring the soul, flavour, and joy of Asian food to South Africa, and we're looking for a spirited leader to help make it happen.

The Role

We're looking for a dynamic Store & Restaurant Manager to help run our Linden location. This is a hands-on role that blends operations, customer service, and team leadership — perfect for someone who thrives in a busy environment and loves wearing many hats.

We have a permanent assistant store-manager, however, we're looking for someone to fill in on the days when he is unavailable or needs extra hands.

If you've managed a shop, restaurant, or similar operation and have the drive to make things happen, this is your opportunity to lead, grow, and shape something special.

NB: this is NOT the place where we use the words: "This is not my job". Managers take out bins, wash dishes, and clean toilets too, so if you're not prepared to get your hands dirty, please do not apply.

What You'll Do

Operations & Management

• Oversee daily running of the store and restaurant.
• Manage stock levels, ordering, deliveries, and supplier relationships.
• Ensure all areas are clean, organised, and running smoothly.
• Monitor budgets, sales targets, and operational efficiency.

Team Leadership

• Recruit, train, and inspire a high-energy team.
• Lead by example with a positive, proactive, and customer-focused approach.
• Foster a culture of pride, passion, and accountability.
• NB: this is NOT the place where we use the words: "This is not my job". Managers take out bins, wash dishes, and clean toilets too, if you're not prepared to get your hands dirty, please do not apply.

Customer Experience

• Deliver outstanding customer service in both the shop and restaurant.
• Handle customer queries and complaints with empathy and professionalism.
• Create an inviting, authentic atmosphere that reflects our love of Asian food and culture.

Growth & Development

• Identify opportunities to improve processes and grow sales.
• Collaborate with the leadership team on marketing, events, and promotions.
• Stay ahead of food trends, especially in the Asian culinary space.

What We're Looking For

• Experience: At least 2 years in a management role within retail, hospitality, or a similar fast-paced environment.
• Passion: A genuine love for Asian food and culture — Korean and Japanese food especially.
• Attitude: Positive, energetic, and driven. You take ownership and make things happen.
• Skills:
• Strong leadership and people management.
• Excellent organisational skills.
• Financial acumen (budgets, sales targets, stock management).
• Problem-solving under pressure.
• Bonus: Experience with events, marketing, or food promotions.

Why Join Us?

• Be part of a fast-growing, exciting brand with plenty of room to make your mark.
• Work in a role that blends food, culture, and business.
• Opportunities for professional growth and career development.
• Employee discounts on our amazing Asian products and meals.

Job Type: Part-time

Pay: From R850,00 per day

Expected hours: 10 – 30 per week

Application Question(s):

• What do you know about Japanese or Korean food or culture?
• Why did you leave your previous position? Or why are you looking to change jobs?
• Why do you want to work at Market Kokoro in a part-time position?

License/Certification:

• South African ID (Required)
• driver's license (Preferred)

Work Location: In person

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

ROLE REQUIREMENT

• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent

ROLE PURPOSE

The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.

In general, the Service Manager has:

• Visibility at a management level within Vodacom Business and in the Customer environment
• Awareness of the Customer's business priorities, objectives and business drivers
• Awareness of the role Vodacom Business plays in enabling the Customers business objectives to be met
• Customer service skills
• Awareness of what Vodacom Business can deliver to the customer, including the latest products and capabilities
• The ability to use, understand and interpret Vodacom Business processes, policies and procedures and to ensure adherence
• Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
• The competence, knowledge and information necessary to perform the role
• Must be an effective communicator
• Keep aware of changing business needs.
• Ensure that the current and future service requirements of customers are identified, understood, and raised with the Account Management team.
• Technical involvement in allocated customers' issues and providing recommendations in conjunction with Technical Service Teams.
• Ensure that improvement initiatives identified in service reviews are documented as a SIP (Service Improvement Plans) and acted upon and progress reports are provided to customers on a weekly basis.
• Accommodate any existing Service Improvement Plans / Programs within the Service Management process.
• Solutions Implementation with a focus on major and recurring incidents and work closely with resources from different Business Units to determine root cause when a deeper unknown cause is suspected and requires investigation. Involving System Architects, Transmission Networks, Account Managers, Engineers & Specialists. Process re-engineering and work-flow improvement.
• POCs (Proof of Concepts) used to provide clients with tangible corroboration of proposed Changes.
• Coordination of projects to remedy and improve existing services to customers networks.
• Monthly, Quarterly and Annual reviews. This includes a detailed review of all services, SLA (Service Level Agreement) Reporting, billing issues and any relevant strategic issues.
• Ensuring that ITIL best practice is followed.
• Triggering any Service Improvement Initiatives.
• Functions as a point of escalation for Service Management Analysts.
• Escalation of SLA (Service Level Agreement) breaches to Manager Service Management.
• Reporting on all changes, specified per service, process, department and any other Key Performance Indicators that is agreed with the Customer.
• Recommending service improvements and initiates Service Improvement Programs.
• Expedite any major incidents logged by their customers to ensure that service is restored as quickly as possible.
• End-to-end responsibility for ensuring that all Service Level Agreements (SLA) and Operational Level Agreements (OLA) with the customer are met and levels of Service optimized.
• Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent theirVisibility on a customer senior management level.
• Analyse and review Service Performance against the SLAs.
• Organise and maintain the regular Service Level review process with the Customer which covers:
• Review outstanding actions from previous reviews
• Review current performance
• Review Service Levels and Targets (where necessary)
• Agree appropriate actions to maintain / improve Service Levels
• Initiate any actions required to maintain or improve Service Levels and initiate Service Improvement Plans (SIPs) as required by the defined process
• Act as coordination point for any temporary changes to Service Levels required (i.e.: extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider, etc.)
• Attend Change Advisory Board meetings when appropriate.
• Identify improvement opportunities to make Service Management more effective and efficient.
• Ensure that the Service Level Management Key Performance Indicators are met for the assigned Customers.
• Ensure that the Service Management process operates effectively and efficiently
• Ensure that reports on Service Performance and Achievement to the Customer and Vodacom Business are produced, checked, and presented regularly and at an appropriate level.Monitor and manage the perception and expectation of the customers.

QUALIFICATIONS & EXPERIENCE

• The Service Level Manager should possess an ITIL Foundation Certificate and be moving forward to achieve the Practitioners Certificate for his or her specific process.

• A minimum of 3 to 5 years' experience in an IT or Telecommunications environment is required.

• Proficiency in Microsoft Word, Excel and PowerPoint

• Matric/Equivalent

• Must have a minimum of 5 years recent experience as a Dealership Service Manager
• Must be able to put policies and procedures in place
• Relevant Trade Qualifications
• Must have the ability to work in a high-pressure dealership environment
• Contactable references
• Must be a South African Citizen

• Basic Salary Negotiable based on experience
• Incentives
• Benefits

Acute Care Technology

We are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia. This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL

Essential Functions

• Lead & Inspire: Manage daily operations and P&L of the Technical Services teams across Singapore and Malaysia. Mentor and develop your team to deliver top-tier service and technical excellence.
• Elevate Service Performance: Ensure timely, high-quality maintenance, calibration, and repair of medical devices to meet rigorous safety, regulatory, and performance standards.
• Drive Strategic Vision: Develop and execute service strategies aligned with regional goals focusing on continuous improvement, cost optimization, and enhanced customer experience.
• Expand Business Value: Identify new service revenue streams and implement scalable strategies to grow ExpertCare adoption and long-term service profitability.
• Own Operational Excellence: Promote a culture of accountability, innovation, and excellence in service delivery ensuring every device in the field performs at its best, every time.
• Be the Bridge: Collaborate closely with Sales, Operations, and cross-functional teams to support healthcare partners, explore strategic partnerships, and drive regional initiatives.
• Ensure Compliance: Maintain rigorous documentation and regulatory compliance (e.g., GDPMDS) across all service activities.

Required/Preferred Education And Experience

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry
• Strong leadership background with experience managing technical service teams, ideally in the medical device or healthcare sector.
• Proven ability to oversee service operations, budgets, and cross-functional projects
• Solid understanding of regulatory compliance and service standards
• Strategic mindset with a hands-on, solutions-oriented approach
• A passion for mentoring teams and delivering outstanding customer support

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

Role Purpose

The purpose of the
Service Manager: Client services role
is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team.

Requirements
QUALIFICATIONS AND EXPERIENCE
Qualifications

• Business related degree

Experience

• 5+ years related experience in the financial services industry
• Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC
• 3-5 years Supervisory Experience
• Sound knowledge of Stockbroking
• Risk and Compliance Experience advantageous

Duties and Responsibilities

Engagement and management of relationships with service providers and clients

• Build and maintain strong working relationships with existing institutional, internal as well as potential clients.
• Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information.
• Engage in systems design and implementation to ensure quality service is delivered.
• Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes.
• Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence.
• Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats.
• Ensure that the organization's strategic objectives are communicated and translated on system design.
• Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings.

Management and monitoring of international offering

• Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions.
• Successfully balanced and reconciled data on the fee account with various offshore custodial providers, maintaining financial accuracy.
• Effectively oversaw the inflow and outflow of portfolios to and from various offshore custodial providers, ensuring smooth transitions.
• Ensured timely communication and election of offshore corporate action activities, maintaining compliance and operational efficiency.
• Oversee the management fee run on the offshore platform, ensuring accurate fee calculations and collections.
• Maintained secure and reliable offshore system access, supporting operational integrity and data security.
• Oversight over the full service-offering, providing insight and assistance to clients and team members.
• Deliver meaningful and relevant reporting on operations and client services functions, highlight insights, trends, root causes, how it can be prevented in future, etc., and report on agreed intervals.
• Ensure that continuous capacity reviews take place and raise 'red flags' in time for proper capacity planning into the future.

Trade Support

• Working Closely with Settlement officer to ensure that we adhere to the JSE settlement rules

• Supporting daily trade allocations and adjustment where required

• Assisting with the maintenance of data integrity and mapping of accounts on an automatic trade allocation system

People Management

• Direct daily activities within the team to meet business efficiency and execution goals
• Proactively lead and shape new initiatives to meet organizational goals.
• Keep abreast of economic trends and developments within MMI's investment environment
• Identify opportunities to continuously enhance and improve client engagement
• Continuous identification and implementation of best practice process and policies to guide the team and inform service improvements.
• Ensures that there is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activities
• Assists with client escalations, complaints, and queries.
• Actively improve your and your teams' performance, and drive personal development, including continuously improving knowledge and skills for personal growth and development.
• Continuously develop own and teams' expertise in terms of professional, industry, risk, compliance, and legislative knowledge.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional consistent client service.
• Promote the Securities' GRIT values and inspire the team.
• Proactively and positively manage internal and external expectations through periods of change.
• Promote our Strategic Objectives and Goals: Quality and Experience

Escalations, complaints, errors, client feedback

• Take high-level responsibility for managing both reputational and financial risk, because of processing instructions as well as interactions, with both internal and external clients.
• Oversee the management and resolution of escalated client complaints/enquiries received through various channels and platforms.
• Drive the complaints management approach - review and track report prepared, recorded, and monitored by yourself on client escalated enquiries, complaints, client feedback processes and error corrections, and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes, and report on agreed intervals.
• Coach, guide and offer advice to the team to ensure that all complaints are acknowledged and responded to within agreed SLAs, and/or escalated when required.

Processes, procedures, systems, efficiencies, cost effectiveness

• Guide the team to actively look for opportunities to enhance operational efficiencies to improve service delivery and quality, as well as to decrease cost, and pursue them. Inspire the Service Managers and their teams to proactively contribute ideas for continuous improvement.
• Ensure that you always evaluate the operational processes for quality, effectiveness, and service experience, and propose adjustments as required.
• Develop standard operating procedures in order to implement the optimal processes and procedures (effective, efficient and high-quality output). Ensure that it is kept relevant and up to date.
• Manage financial and other company resources under your control with due respect.

Processes, procedures, systems, efficiencies, cost effectiveness

• Ensure that you pro-actively identify, evaluate, report and manage the risks in your area of responsibility by reviewing functions, processes, procedures, systems etc., ensuring that adequate controls are in place to mitigate risk.
• Review the control environment and culture to ensure that current controls are effective and efficient.
• Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams.
• Taking high-level responsibility for the teams internal and external audit as well as compliance reports – ensuring that the Service Managers provide feedback promptly, and that any system/process/procedure/etc. is amended or improved to prevent repetition of failure or risk in the future.

As an applicant, please verify the legitimacy of this job advert on our company career page

We are recruiting for a District Manager with Education experience to manage a group of all units under the control to the satisfaction of the designated clients, adherence to contractual specifications, budgets and acceptable profits.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

• Tertiary culinary Degree or Project Management Qualificcation.
• Previous 8 -15 years managerial experience in the hospitality Industry sector advantageous
• Excellent food skills required.
• Operational Standards: Performance management, financial analysis, Computer proficiency & Human Resources
• Entrepreneurial skills: Strategic management, Outcome focus & Productivity
• Interpersonal Skills: Client/customer interface, Managing Group process & Communication skills.
• Strong admin skills
• Ability to build and maintain a motivated team in a dynamic environment
• Own transport & a valid driver's license

• To ensure the company image is projected through excellent client relationships, quality of service, product and productivity.
• Understand and maintain all financial aspects of the business – budgeting, forecasting.
• Weekly visits to units according to time plan which is to be handed to Operations Manager during the preceding week. Clients to be
• visited while calling at the units. Prepare and present SLA and/or agreements with clients as required.
• Comprehensive checking of all weekly returns compiled by unit management. Training and guidance to ensure management complete administration accurately.
• Unit visit objectives to include increase turnover, staff motivation, retention and organic growth. Restructure staffing and staffing levels to obtain optimum efficiency.
• Adherence of all close-off dates as per present system regarding administration systems and information received from the units.
• Spot stock and cash check on at least one unit per week.
• Implementation of the company administration manual as well as regular meetings at contracts regarding matters delegated to you on an ongoing basis.
• To assist/attend functions as and when required.
• Assist Sales team with tenders/ proposals and rebids.
• Assist/co-ordinate kitchen upgrades.
• Client entertainment and relationship building.
• Co-ordinate client/customer and surveys and consequent follow-ups.
• Attend catering forum/ canteen committee meetings or management meetings as required.
• Conduct monthly catering managers meeting.
• Attend a selection of catering unit monthly meetings.
• To report and take action where appropriate, on any complaints, accident, theft, loss, damage, fire, or unfit food.