35 Quality Control Specialist jobs in Cape Town

We are seeking a detail-oriented individual with a strong ability to analyse reports and evaluate scenarios to identify root causes.

Location: Based at our clients office in Cape Town (Bellville).

Key Performance Areas (KPA’s):

The role will include, but is not limited to, the following essential responsibilities:

• Quality Data Management: Analysis, evaluation, distribution, and documentation of customer reports; follow-up communication; assistance with claim evaluations and quantification; temperature analysis.
• Account Sale & Invoice Verification: Reviewing quality-linked data for accuracy.
• Annual Quality Data Analysis: Compilation of grower review reports based on collected insights.
• Pre-shipment Inspections: Coordination and result management onto the ERP system.
• Administrative Duties: Various essential tasks supporting quality control processes.
• Ad Hoc Fruit Quality Inspections: Conducting and reporting on pre-shipment inspections.

Education & Experience:

• Degree or Diploma in Agriculture
• 3-5 years of experience in the fruit export industry
• Strong administrative and time management skills
• Knowledge of table grapes, stone fruit, citrus, pome, avocado, strawberry & blueberry products
• Good computer skills (Office 365 Outlook, Excel, and pivot tables)
• Understanding of fruit production, packaging, supply chain, and marketing dynamics

Candidate Profile & Inherent Qualities:

• Leadership, accountability, and teamwork skills
• Excellent interpersonal and communication abilities
• Comfortable working across multi-cultural boundaries
• Strong analytical ability and attention to detail
• Proactive, energetic, disciplined, and focused
• Ability to multitask and work under pressure within time constraints, while maintaining the commitment to completing tasks efficiently

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from IGT Solutions

As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.

Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.

Main Goals

• Lead and develop the Quality management culture and practice
• Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
• Act as the representative of the company in all matters related to Quality Management
• Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both at teams and individual contributors levels
• Proactively identify opportunities to improve QA work and coordinate with different functions – operations, training, workforce management
• Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships
• Analyze and report trends in Agents/Process performance
• Participate in quality systems improvement activities using six sigma methodologies
• Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
• Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions
• Identify bottom quartile factors and team players and steps to improve them
• Design, implement and monitor Quality corrective action plans when required
• Liaise with key stakeholders – internal & clients – for alignment and improved Quality results

Your Profile

• Min. 1-2 years’ experience in a similar role with direct people management exposure (in BPO industry), and min. 3 years’ experience in Quality environments
• Previous contact center/BPO experience is essential for this role
• Travel/Airlines domain experience is a strong advantage but not mandatory
• Well versed with travel domain knowledge & MS Office (Excel, Word and PPT mandatory)
• Sound feedback and coaching skills
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills, fluent in English (mandatory), knowledge of German or French is a strong advantage
• Organized and Methodical, Target and deadline driven
• Knowledge of QC tools

We Offer

• Competitive salary package and benefits
• Career growth opportunities within an international developing team, part of a global BPO player
• Friendly work atmosphere – work from home / office

Mid-Senior level

Full-time

Customer Service, Quality Assurance, and Management

IT Services and IT Consulting and Outsourcing and Offshoring Consulting