159 Quality Control Specialist jobs in South Africa

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

• Grade 12 or equivalent qualification
• Relevant Diploma
• Relevant process, system, and legislation training
• 2-3 Years' relevant experience (essential)
• Insurance industry experience (desirable)
• Experience in client services or quality assurance (desirable

Duties & Responsibilities
INTERNAL PROCESS

• Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
• Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
• Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.
• Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

CLIENT

• Provide authoritative, expertise and advice to internal stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational effieciency.

Competencies

• Business knowledge
• Knowledge of relevant products, processes, systems, and applicable legislation
• Knowledge of relevant legislation that is applicable to the business
• Knowledge of the legislative impact on the insurance industry
• Attention to
• Planning and organizing skills
• Assertiveness
• Reporting skills
• Excel skills
• Examining Information
• Providing Insights
• Following Procedures
• Documenting Facts
• Team Working
• Upholding Standards
• Interpreting Data
• Checking Things

Role Purpose

The purpose of the role is to monitor and evaluate the quality of new business sales and service across all the Sales, Service and Distribution (SSD) channels to ensure the relevant standards are met and maintained in line with the agreed processes and procedures. To document quality issues and performance measures for managers and relevant stakeholders to review. To provide information to assist in the feedback and formal education processes of individuals that may deviate from the acceptable processes and procedures.

Requirements

• Grade 12 or equivalent qualification
• Relevant Diploma
• Relevant process, system, and legislation training
• 2-3 Years' relevant experience (essential)
• Insurance industry experience (desirable)
• Experience in client services or quality assurance (desirable

Duties and Responsibilities

INTERNAL PROCESS

• Provides first line assurance on the adequacy and effectiveness of the operational processes and procedures.
• Assesses the quality of data captured on business systems against quality standards to ensure accuracy of the data.
• Identify process or system improvements required, any trends which could highlight possible gaps, or training requirements.
• Provide feedback to line manager and suggestions for coaching to team members to achieve desired quality levels.

CLIENT

• Provide authoritative, expertise and advice to internal stakeholders.
• Build and maintain relationships with internal and external stakeholders.
• Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational effieciency.

As an applicant, please verify the legitimacy of this job advert on our company career page

Job Description
Key Performance Areas:

• Operational( Proficiency Programs and critical materials
• Quality/Risk Management
• Provide technical expertise and consultation service to internal and external customers/stakeholders
• Deputation and training duties
• Financial and Administrative functions

Competencies

• Analytical Thinking
• Attention to Detail
• Excellence Orientation
• Customer Service Orientation
• Technical and ProfessionalCompetence
• Practical Execution Management and Project Management
• Judgement and Decision Making
• Personal Development
• Knowledge Sharing
• Process Engineering/Systems Competence
• Problem Solving
• Self Management
• Team work
• Computer Literacy
• Planning, Organising and Monitoring
• Ethical Behaviour
• SAP/Meditech Skills

Education
Minimum requirements

• Diploma in Biomedical Technology.
• Registered Medical Technologist in Transfusion Medicine
• Registration with a professional body HPCSA.

Experience

• 3 Years Blood Transfusion

Are you passionate about ensuring high standards and streamlining business processes? We are seeking a talented QC & Process Specialist to join our innovative Applications IT team in Cape Town. This is an exciting opportunity to play a key role in driving operational excellence and supporting our company's growth.

Key Responsibilities

• Developing and executing test plans to validate application performance and compliance with requirements
• Identifying, documenting, and tracking software defects or inconsistencies
• Collaborating with developers and application specialists to resolve issues and implement improvements
• Maintaining detailed records of test results and quality metrics
• Ensuring that applications meet organisational standards and regulatory guidelines before deployment
• Develop and implement quality control procedures to ensure compliance and consistency.
• Monitor and assess business processes to identify areas for improvement.
• Identifying areas for improvement and recommending corrective actions
• Collaborate with cross-functional teams to resolve process inefficiencies and to customise applications for organisational needs
• Analyse data to support decision-making and continuous improvement initiatives.
• Prepare reports and present findings to management.
• Configuring, testing, and maintaining business applications
• Providing technical support and training to end-users
• Troubleshooting and resolving application-related issues

Requirements

• Bachelor's degree in Business, Engineering, or a related field.
• Proven experience in quality control and business process analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Expertise in software implementation and user support.
• Strong technical troubleshooting skills and attention to detail.
• Ability to train end-users and provide effective solutions to application-related issues.

Excellent organisational and time management abilities

Job Type:

Permanent, Full-time

We offer a competitive salary (based on experience) with pension, medical aid and other incentive benefits.

Please forward your CV (no more than 3 pages) to

Closing date for applications: Friday, 30 October 2025.

If your application has not been responded to by the 7 November 2025, please accept that it has been unsuccessful.

Holdsport Group, is committed to the principles of the Employment Equity Act, and to achieving an equitably representative and diverse workforce .

Job Type: Full-time

Work Location: In person

Job Purpose

To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.

Key Responsibilities

• Maintain and continually improve the FSMS in compliance with standards.
• Lead HACCP/Food Safety Team meetings and updates.
• Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
• Conduct internal audits, GMP inspections, and prepare for external certification audits.
• Manage product recall/withdrawal procedures and mock recall testing.
• Oversee supplier approval and raw material verification.
• Drive corrective and preventive actions (CAPA).
• Promote a food safety culture by training staff on compliance, standards, and best practices.
• Ensure accuracy and reliability of laboratory results.
• Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
• Review and approve test reports and certificates of analysis.
• Train laboratory staff and monitor competency.
• Coordinate training and awareness programs for site employees.
• Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).

• Biotech/Food Technologies Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)
• ISO 17025 Introduction & Implementation (Essential)

• QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
• QA/QC Managers from FMCG food producing sites

Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
• Understanding of grain milling and baking processes (desirable).
• Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Ability to verify compliance through GMP inspections and site audits.
• Ability to plan, lead, and execute internal, external, and supplier audits.
• Method validation, calibration, traceability of measurements, and uncertainty.
• Control of test and calibration methods for flour and wheat quality.
• Ensuring personnel competence, impartiality, and laboratory management system compliance.
• Strong coaching and training capability
• Data analysis of lab, process, and product performance results.

Job Purpose:

To lead and manage the quality assurance function across sheet metal and railway manufacturing operations, ensuring compliance with industry standards, customer specifications, and regulatory requirements. The QA Manager will drive continuous improvement, oversee inspections and audits, and ensure that products meet stringent safety and performance criteria.

Key Responsibilities:

Quality Management System (QMS):

• Develop, implement, and maintain ISO 9001, IRIS (International Railway Industry Standard), and other relevant QMS frameworks.
• Ensure documentation and procedures are up-to-date and compliant with industry standards.

Inspection & Testing:

• Oversee incoming, in-process, and final product inspections for sheet metal components and railway assemblies.

Compliance & Audits:

• Lead internal and external audits (ISO, IRIS, customer audits).
• Ensure compliance with railway safety standards (e.g., EN 15085 for welding of railway vehicles).

Team Leadership:

• Supervise QA inspectors and technicians.
• Provide training and development on quality tools and standards.

Customer & Supplier Quality:

• Liaise with customers regarding quality concerns and corrective actions.
• Conduct supplier audits and manage supplier quality performance.

Continuous Improvement:

• Use Six Sigma, Lean, and Root Cause Analysis tools to drive process improvements.
• Lead CAPA (Corrective and Preventive Action) initiatives.

Qualifications & Experience:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field.
• 5–10 years of experience in quality assurance, preferably in sheet metal fabrication and/or railway manufacturing.
• Certification in ISO 9001, IRIS, or similar standards.
• Experience with welding standards (EN and railway safety regulations.
• Proficiency in quality tools: FMEA, SPC, 8D, Pareto Analysis, etc.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Attention to detail and commitment to safety and quality.
• Ability to work cross-functionally with production, engineering, and supply chain teams.

Please stipulate your salary expectation along with your application.

Job Type: Full-time

Work Location: In person

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.