Quality Assurance Specialist

Cape Town, Western Cape

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Overview: The Quality Assurance Specialist ensures that all software products delivered to clients are reliable, user-friendly, and compliant with industry standards. Success will be measured by: Delivering consistently high-quality releases with minimal defects in production. Ensuring all testing processes are well-documented, repeatable, and aligned with product requirements. Contributing to the continuous improvement of QA frameworks, automation, and testing efficiency. Enabling faster delivery cycles without compromising quality by collaborating effectively with product managers, developers, and other stakeholders. Knowledge & Experience: 23 years of proven experience as a Quality Assurance Specialist or similar role, ideally in cloud-based SaaS products. Experience with QA methodologies, tools, and processes, including both manual and automated testing. Exposure to automation frameworks and test case reusability. Knowledge of relevant regulatory standards and best practices in software quality. Background in or exposure to the property management industry (advantageous). Skills & Attributes: Strong analytical and problem-solving skills, with attention to detail. Ability to document QA activities, create audit reports, and build training/operating manuals. Excellent communication skills - able to discuss issues and solutions with both technical and non-technical stakeholders. Adaptive and collaborative mindset; thrives in an iterative, learning-oriented environment. Self-driven with a focus on continuous improvement in testing processes and tools. CUSTOMER - Who is this for? The Quality Assurance Specialists work directly impacts: End Users (Property Managers & Tenants): Ensuring the software is intuitive, stable, and reliable, enabling property managers to operate efficiently and tenants to have a seamless experience. Internal Teams (Product & Development): Providing confidence that features meet requirements and perform as intended, allowing teams to innovate and release faster. The Business: Protecting brand reputation by preventing defects, reducing support overhead, and ensuring compliance with regulatory standards. The ultimate customer expectation is trust that the software will consistently deliver the promised value without disruption. The QA Specialist plays a critical role in safeguarding this trust. Thank you for applying with RAREcruit! Follow us on social media for the latest jobs, trends and market insight: Website:
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Quality Assurance Technologist

Cape Town, Western Cape

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Minimum Requirements: Must have a minimum of 2 years quality assurance experience in a food processing operation National Diploma in Food Science | Food Technology or Relevant Tertiary Education required Excellent Knowledge and experience of quality management System (ISO) | Food processing operations | Food safety (HACCP) | Food hygiene and Good Manufacturing Practices (GMP) Valid Driver's License and own Transport required Contactable references and payslips required Salary Structure: Negotiable based on experience (Only suitable candidates will be shortlisted and contacted within 14 days)
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Quality assurance consultant

Cape Town, Western Cape PharmEng Technology

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Join to apply for the Quality Assurance Consultant role at Pharm Eng Technology Join to apply for the Quality Assurance Consultant role at Pharm Eng Technology About The Job Quality Assurance ConsultantJob Summary: The Quality Assurance Consultant is responsible for the implementation, maintenance, and oversight of the Quality Management System (QMS) in local affiliates. This role ensures compliance with regulatory requirements, quality standards, and company policies. The Quality Assurance Consultant will manage quality risk, complaints, change controls, deviations, CAPA, authority inspections, self-inspections, Gx P surveillance, product quality reviews, training, local product release, and oversight of GDP requirements for local warehousing and distribution.Key ResponsibilitiesQMS implementation, maintenance, and oversight in local affiliates. Maintenance of the local Quality Manual and Site Master File. Quality risk management in local affiliate, including risk identification, analysis, communication, control, and escalation as required. Complaint management, acting as the Local Complaint Coordinator for reporting, local assessment, and local investigation. Change control management, QA assessment, site change control, QA review for change implementation and closure. Deviation management for internal, external, and transport deviations. CAPA management from deviations, internal audits, external audits, and self-inspections. Management of authority inspections and self-inspections. Local Gx P surveillance and assessment. Product quality review (PQR). Training management, including maintenance of training matrix, training of local staff, annual Gx P refresher training, and handling of training assignments in the LMS. Local product release (local QP), shipment review of transport performance, goods receipt check, and deviation handling. Oversight of GDP requirements for local warehousing and distribution. Shipping lane qualification and local transport performance of secondary distribution. Secondary distribution transport performance review. Return management, including QA evaluation against return criteria and collaboration with distributors. Product recall management, including local recall execution, communication with customers, communication with HA, recall reconciliation, and local product destruction. Gx P suppliers management, including supplier identification, qualification, approval, annual compliance status evaluation, quality audit planning, conduct quality audits, and CAPA approval and closure. Local repackaging and relabeling, including change management, protocol, execution, QA review, and release. QualificationsBachelor's degree in Quality Management, Life Sciences, or a related field. Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or healthcare industry. Strong knowledge of Gx P regulations and quality standards. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in using Quality Management Systems and Learning Management Systems (LMS). Key CompetenciesAttention to detail and accuracy. Strong organizational and time management skills. Effective leadership and team management abilities. Proactive and results-oriented mindset. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Quality Assurance Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Pharm Eng Technology by 2x Sign in to set job alerts for “Quality Assurance Consultant” roles. Cape Town, Western Cape, South Africa 2 months ago City of Cape Town, Western Cape, South Africa 2 weeks ago City of Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 3 days ago Cape Town, Western Cape, South Africa 6 days ago QA Lead (Front-End Automation) - Python & Robot Framework Cape Town, Western Cape, South Africa 2 months ago Epping, Western Cape, South Africa 1 week ago Quality Assurance Specialist at QE Services Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 5 days ago City of Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Quality assurance engineer

Cape Town, Western Cape Bitcube Systems

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permanent
Bitcube City of Cape Town, Western Cape, South Africa Quality Assurance Engineer Bitcube is seeking a detail-oriented and innovative QA Engineer to bolster the quality of our software solutions. This role is ideal for individuals with a passion for ensuring software reliability and a keen interest in test automation and frameworks. Working Hours : 40 hours per week according to company flexi-time policy Educational Requirements: Degree in Computer Science or Diploma in Software Development Experience : Minimum 2 Years of Commercial Experience in either QA or Software Development Role Overview Own the testing for entire projects, ensuring all critical workflows are tested. Analyse project requirements and develop test strategies for both automated and manual testing. Ensure that the project’s testing scope includes edge cases and complex scenarios. Engage in project planning and design discussions to identify potential quality risks and define comprehensive testing strategies from the outset. Collaborate actively with the development and product teams from the initial stages of a project to clarify requirements, define test cases, and provide continuous feedback on features. Lead discussions around testing challenges and provide insights to improve code quality. Support the team in bug triage and troubleshooting issues uncovered during testing. Automation Design and implement complex test cases covering major project workflows. Expand test coverage by creating reusable page objects and components to improve test efficiency. Maintain test suites, ensuring that tests remain up-to-date with changes in the project. What We Offer A dynamic role that is integral to the success of our software solutions. Flexitime to promote a healthy work-life balance. A collaborative environment that encourages learning and innovation in quality assurance practices. Key Requirements Ability to work independently on automation projects and ensure comprehensive test coverage. As a Quality Assurance Engineer at Bitcube, you'll have the exclusive opportunity to work hands-on with some of the most groundbreaking technologies and research in the field of AI, and therefore you will be required to agree to enhanced non-disclosure and non-compete clauses. You will be required to sign a strict non-disclosure agreement (NDA) to ensure the confidentiality of all proprietary information. Additionally, a non-compete agreement will be in effect for a period of 12 months in the event that you leave the company. Join Bitcube, where you can contribute to innovative AI projects and grow as a part of a team that is shaping the future of technology. We are dedicated to nurturing talent and fostering a workplace where your AI passion and skills can flourish. Send your cover letter and CV to Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
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Quality assurance engineer

Cape Town, Western Cape DigiOutsource

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Overview Get AI-powered advice on this job and more exclusive features. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who We Are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and i Gaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who We’re Looking For We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. What You’ll Be Doing The Quality Engineer will undertake the responsibility for analyzing, planning, setting up, monitoring, maintaining, troubleshooting, and reporting on advanced automated testing processes across diverse platforms. This individual should possess advanced test automation skills and work closely and proactively with the Development and Dev Ops Teams to deliver superior quality software while continuously enhancing test effectiveness and efficiency. Responsibilities Involvement in user story definition and test scenarios: Collaborate with the team to write clear, upfront test scenarios and resolve outstanding questions. Support with issue reproduction and resolution: Take ownership of reproducing and resolving software issues in collaboration with development teams. Collaboration with developers and Dev Ops: Collaborate with developers to ensure proper unit test coverage and validate automation readiness. Cross-Team Collaboration: Engage with Product or Business Analysis to ensure QA needs are represented. Agile/Scrum practices: Contribute to Agile practices by estimating tasks and aligning testing goals with sprint objectives. Continuous Improvement Initiatives: Participate in retrospectives, providing ideas to enhance quality and process efficiency. Risk Management and Impact Assessment: Assess and prioritize risks during test planning, providing input on potential impact. Quality standards and defect prevention: Analyze defect trends and recommend process changes to mitigate recurring issues. Customer Advocacy: Represent the customer perspective during testing, identifying gaps in expected functionality. Automation creation and maintenance: Independently create and maintain automated test suites for regression and feature coverage. Automation strategies and tools: Implement automation strategies using appropriate tools to streamline testing processes. Tool and Framework Development: Configure and extend tools to align with project requirements. Metrics and performance reporting: Provide management with insights from test automation execution and coverage metrics. Governance and QA principles: Contribute to discussions on process improvement and governance adjustments. Technical leadership and mentoring: Mentor Junior QA Engineers, providing guidance on best practices in testing and automation. Note: This job description is not intended to be exhaustive. You may be required to complete other reasonable duties to achieve business objectives. Essential Skills You’ll Bring To The Table A minimum of 3 - 5 years hands-on automation testing experience. Computer Science related degree, diploma, or similar qualification. Experience with agile teams and delivering agile-based software projects. Experience with tools like Visual Studio and Visual Studio Code. Familiarity with source control tools, such as Git Lab. Ability to write integration and UI tests. Experience using automation frameworks and tools like Playwright, Selenium (NOT IDE), NUnit. Experience in using Typescript/Java Script, C#, JSON. API testing using Postman or in code. Experience with designing, creating, and maintaining automation frameworks. Understanding of the Software Development Life Cycle. Desirable Skills You’ve Got Up Your Sleeve It would be great if you also have some of the following skills Microsoft Azure Dev Ops & VSTS exposure Experience with developing & managing Docker infrastructure Experience with managing & creating OWASP ZAP testing scripts for security testing Exposure to Saucelabs or similar tools for mobile testing ISTQB Advanced Level Certifications Our values are non-negotiables Our culture is underpinned by core values linked to key behavioural competencies. These are essential for all employees to embed in and drive our culture forward. Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What You’ll Get Back We offer a great variety of personal and professional benefits. This includes: Comprehensive learning and development programmes to expand your skills and advance your career. Performance feedback to help you continuously improve and reach your potential. Employee Assistance programme with benefits for you and your family. Free Daily Meal Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Team socials Be part of that Superclass feeling At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we champion a supportive, inclusive, and empowering environment wherever you are in the Group. It’s about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow! #J-18808-Ljbffr
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Quality assurance consultant

Cape Town, Western Cape Santam Insurance

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permanent
Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Screening Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role. Long Listing Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Telephonic Screening Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions. Your Interview We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Assessment Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials. Second Interview Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade. #J-18808-Ljbffr
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Senior quality assurance engineer

Cape Town, Western Cape DigiOutsource

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Join to apply for the Senior Quality Assurance Engineer role at Digi Outsource 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Quality Assurance Engineer role at Digi Outsource Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who We AreWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and i Gaming brands.At Digi Outsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.Who We’re Looking ForWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.Why we need youWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.The Senior Quality Assurance Engineer will undertake the responsibility for analyzing, planning, setting up, monitoring, maintaining, troubleshooting, and reporting on advanced automated testing processes across diverse platforms. This individual should possess advanced test automation skills and work closely and proactively with the Development and Dev Ops Teams to deliver superior quality software while continuously enhancing test effectiveness and efficiency.What You’ll Be DoingAs part of your role, your responsibilities will include:Involvement in user story definition and test scenarios: Lead test scenario definition, integrating ATDD/BDD principles and ensuring comprehensive test coverage. Support with issue reproduction and resolution: Troubleshoot complex issues across environments and coordinate with developers and Dev Ops to address root causes effectively. Collaboration with developers and Dev Ops: Build strong collaboration with Dev Ops and developers, ensuring smooth integration and troubleshooting across environments. Cross-Team Collaboration: Lead quality discussions with cross-functional teams, ensuring alignment on quality objectives and timelines. Agile/Scrum practices: Drive QA contributions to Agile ceremonies, embedding quality into every sprint milestone. Continuous Improvement Initiatives: Lead retrospectives, driving meaningful changes to QA and development workflows. Risk Management and Impact Assessment: Proactively mitigate risks through root cause analysis and recommend preventive measures. Quality standards and defect prevention: Own quality metrics and proactively implement measures to enhance system reliability and user experience. Customer Advocacy: Advocate for customer-focused quality improvements and ensure testing aligns with user needs. Automation creation and maintenance: Define and refine automation approaches, owning the setup and maintenance of robust, scalable automation suites. Automation strategies and tools: Lead strategy definition and introduce innovative solutions to improve testing efficiency and coverage. Tool and Framework Development: Identify gaps in tools and recommend or develop custom solutions to enhance efficiency. Metrics and performance reporting: Own and report on quality and automation metrics, offering actionable recommendations to improve efficiency. Governance and QA principles: Define and enforce governance standards, ensuring QA principles are consistently applied across teams. Technical leadership and mentoring: Mentor Intermediate and Junior QA Engineers while actively participating in hiring and skills assessments. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.Essential Skills You’ll Bring To The TableA minimum of 5 years hands-on automation testing experience. Computer Science related degree, diploma, or similar qualification. ISTQB Foundation Level Experience in working with agile teams and successfully delivering agile based software projects. Utilizing dev tools like Visual Studio and Visual Studio Code. Comfortable with source control tools, like Git Lab. Ability to write integration and UI tests. Experience using automation frameworks and tools like Playwright, Selenium (NOT IDE), Nunit. Experience in using Typescript/Java Script, C#, JSON. API Testing using Postman or in code. Experience with designing, creating, and maintaining automation frameworks. Communication skills - ability to communicate with clients, peers and line management Experience of agile and the Scrum or Kanban methodology Advanced Experience with test automation tools and strategies Advanced Experience of using BDD effectively Advanced proven experience with C#/Java and Java Script Experience with any of the following Frameworks: Web Driver (not IDE) / Web Driver. IO / Cypress / Test Cafe / Rest Shap / Rest Assured Experience with CI/CD pipelines for continuous testing. Dedicated to staying updated on the latest testing tools and technologies, with the ability to adapt to new frameworks as needed. Desirable Skills You’ve Got Up Your SleeveIt would be great if you also have some of the following skills:ISTQB Advanced Level Certifications Previous exposure to Microsoft Azure Dev Ops & VSTS Experience with actively developing & managing Docker infrastructure. YAML / Kubernetes Cloud (Azure), Azure Dev Ops. Knowledge of Message Broker Systems Comfortable with using Kibana, Grafana Capable of reading and writing Mongo collections. Exposure to Saucelabs/Browser Stack or similar tools for mobile testing Our values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These Competencies AreAdaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What You’ll Get BackWe offer a great variety of personal and professional benefits to help you thrive at Digi Outsource and Super Group. This includes:We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Free Daily Meal Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Team socials Be part of that Superclass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It’s all about putting your experience first and ensuring honesty and fairness in all we do.Here, your growth is supported and your contributions valued.Game on! Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.Should you not hear from us within 2 weeks, please deem your application as unsuccessful.The perfect place to work, play and grow! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting, Software Development, and Retail Referrals increase your chances of interviewing at Digi Outsource by 2x Get notified about new Senior Quality Assurance Engineer jobs in Cape Town, Western Cape, South Africa . Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 2 days ago QA Lead (Front-End Automation) - Python & Robot Framework Cape Town, Western Cape, South Africa 3 months ago Parow, Western Cape, South Africa 4 days ago Senior QA Engineer - Manual & Automated Testing Cape Town, Western Cape, South Africa 15 hours ago Cape Town, Western Cape, South Africa 1 day ago City of Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 2 days ago QC Lead: Microbiology, Environmental Monitoring & Biological Testing City of Cape Town, Western Cape, South Africa 4 days ago Cape Town, Western Cape, South Africa 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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QA Learning and Development Specialist/Lead

Cape Town, Western Cape Milpark Education

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permanent

The purpose of the Quality Assurance and Learning & Development (QA & L&D) Lead role is to ensure the consistent delivery of high-quality, compliant, and student-centered support in the contact center environment. This is achieved through rigorous quality assurance practices, performance monitoring, and the instructional design, development and delivery of impactful onboarding and continuous learning programmes. The role drives excellence in non-academic student support including onboarding, registration, payment queries, system navigation, and general student lifecycle support by equipping agents with the knowledge, tools, and capabilities needed to consistently meet service standards.

Responsibilities:

Student experience

  • Conduct regular evaluations of call, chat, email, and WhatsApp interactions to assess student experience, service tone, and professionalism.
  • Identify common pain points or student frustrations from evaluated interactions to inform coaching and training.

    (Supports KPI: Agent QA Scores, Stakeholder Satisfaction)

Quality assurance:

  • Develop and implement Quality Assurance frameworks and evaluation criteria aligned to institutional service standards and compliance protocols.
  • Assess agent interactions (across all channels) to evaluate quality, adherence to SOPs, and compliance with POPIA.
  • Provide timely, constructive feedback to supervisors and agents based on Quality Assurance insights.
  • Maintain Quality Assurance dashboards and documentation to monitor trends and track individual/team quality performance.
  • Partner with supervisors and managers to address underperformance and ensure consistent quality delivery.(Supports KPIs: QA Evaluation Completion, Agent QA Scores, Compliance)

Learning and development:

  • Apply instructional design methodologies to design and deliver onboarding programmes to ensure new hires are equipped to support students using core systems (SIS, LMS) and aligned to service expectations. (In collaboration with central L&D)
  • Create and update training materials, quick reference guides, job aids, and microlearning content specific to the Student Engagement Hub ensuring alignment with best practices in instructional design.
  • Facilitate regular refresher training and targeted upskilling based on Quality Assurance results, new processes, or system changes.
  • Collaborate with internal departments (e.g., IT, Academic, Exams) to ensure training content is accurate and operationally relevant.
  • Evaluate training impact through post-training assessments, knowledge checks, and performance outcomes.
  • Manage the SEH Academy, ensuring structured and ongoing learning journeys for staff.(Supports KPIs: New Hire Readiness, Training Effectiveness, Training Sessions)

Reporting and compliance

  • Maintain detailed records of training attendance, Quality Assurance results, coaching sessions, and compliance tracking.
  • Use Quality Assurance and Learning & Development data to inform and support performance improvement plans.
  • Ensure all training and Quality Assurance practices are fully compliant with POPIA, institutional policies, and internal risk protocols.
  • Deliver soft skills training, coaching sessions, knowledge assessments, and competency-based evaluations (including for recruitment and selection).(Supports KPIs: Compliance, Training Effectiveness, Stakeholder Satisfaction)

Qualifications, experience and skills:

  • A relevant tertiary qualification (e.g., Education, Learning & Development, Business Administration, or related field).
  • Minimum 3–5 years of experience in a contact centre environment, with at least 2 years in a Quality Assurance or Learning & Development field.
  • Experience in a higher education or student support setting is highly advantageous.
  • Demonstrated ability to design and implement Quality Assurance, instructional design and training systems.
  • Experience applying instructional design principles to create engaging, learning-centered training solutions in contact centre or higher education environments.
  • Proven capability in facilitating performance improvement through coaching and structured learning.
  • Strong knowledge of contact centre systems and tools (e.g., CRM, LMS, SIS).

Competencies 

  • Facilitation and coaching: Delivers engaging training and development sessions and supports learning retention through coaching.
  • Quality Assurance and documentation : Designs and maintains QA processes with precision and structure.
  • Learning and Instructional Design : Applies adult learning principles and instructional design frameworks to create impactful learning content.
  • Communication: Communicates clearly and empathetically across diverse teams and stakeholders.
  • Data-Driven Insight : Interprets QA and performance data to drive targeted improvement.
  • Service Mindset : Demonstrates empathy and a strong commitment to improving student experience.

By submitting your personal information and application, you hereby confirm:

  • That you have read and understood our Privacy Policy/Notice. To access, copy and paste the link into your web browser:     
  • That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.  
  • That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise. 

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements

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Quality Control Supervisor

Bellville, Western Cape R40000 - R120000 Y Altitude Facilities Management

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Job Opportunity: QC Supervisor –Bellville South

We are seeking a Quality Control Supervisor (QC Supervisor) to join our company. This is a hands-on leadership role responsible for ensuring quality standards are consistently upheld, supervising teams on the floor, and maintaining compliance with company policies and customer specifications.

Key Responsibilities:

  • Oversee daily quality control operations and supervise employees on the lines.
  • Monitor and inspect production processes to ensure products meet required standards.
  • Conduct defect checks, verifications, and rework inspections for accuracy and compliance.
  • Enforce strict adherence to quality, PPE, food safety, and SHE (Safety, Health & Environment) requirements.
  • Complete and maintain accurate quality control documentation, reports and registers.
  • Manage team performance, address misconduct, and support disciplinary processes where required.
  • Foster effective working relationships with internal stakeholders and external partners.

Requirements:

  • Proven experience in a Quality Control / Supervisory role, ideally within manufacturing, packaging, or warehousing.
  • Strong knowledge of quality control procedures, defect inspection, and SHE standards.
  • Ability to lead and motivate teams, with a firm but fair approach.
  • Excellent attention to detail, problem-solving, and reporting skills.
  • Willingness to work overtime, weekends and shifts, adapting to operational demands.
  • Matric and computer literate
  • Location: Bellville, Cape Town

If you are quality-driven, people-focused, and eager to make an impact in a fast-paced environment, we'd love to hear from you

Apply now by sending your CV to

Job Type: Full-time

Work Location: In person

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Quality Assurance Consultant

Newlands, Western Cape R90000 - R120000 Y PPS Recruitment

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Job Advert Summary

Who we are:

PPS Investments is part of the PPS Group, which for over eight decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit-Share Account.

PPS Investments exist to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared

Purpose of the job:

The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act.

Minimum Requirements

Ideal experience:

  • 3 - 5 years' experience within the financial services industry; investments/LISP/Asset Management environment.

  • Strong understanding of operational risk and control frameworks.

  • Detail-oriented with a proactive approach to identifying and resolving issues.

  • Excellent communication and stakeholder engagement skills.

  • Ability to adapt to evolving business and regulatory environments.

  • Good knowledge and understanding of In-House systems and processes

  • Knowledge of the Financial Services Industry legislation e.g. the Long-Term Insurance Act, FAIS, FICA

Ideal qualifications:

  • Degree in commerce or related tertiary qualification is essential.

Competencies & ideal personality attributes:

  • Client Centricity

  • Effective Communication skills (written and verbal)

  • Analytical thinking

  • Problem solving

  • Attention to detail

  • Building and maintaining relationships

  • Planning and organizing

  • Resilience

  • Team success

  • Performance and Results driven

  • Coaching

Systems knowledge:

  • Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel.

  • Digital and Artificial Intelligence skills would be an advantage.

Duties and Responsibilities
  • Monitor and evaluate the effectiveness of internal controls within retail operations.

  • Identify and report on operational risks, ensuring appropriate mitigation strategies are in place.

  • Ensure that client service processes meet quality standards and regulatory compliance requirements.

  • Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation.

  • Collaborate with cross-functional teams to embed quality assurance practices into daily operations.

  • Provide insights and recommendations for continuous improvement in service delivery and compliance.

  • Engage in and communicate process changes in the business to ensure efficient and high-quality service interactions.

  • Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received.

  • Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required.

  • Build and maintain relationship with Team Leader, Consultants and Management.

  • Use quality monitoring data to compile and track performance at team and individual level.

  • Provide actionable data to various internal support groups as needed.

  • Conduct market research to identify and implement quality management trends.

  • Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement.

  • Providing feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done.

  • Identify and assist with process change training opportunities.

  • Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in place to identify and address non-compliance.

  • Identify process gaps as well as training gaps and address those through one-on-one coaching and training.

  • You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and/or de-identify such personal information.

  • Based on the nature of our business, honesty and integrity are inherent requirements for our roles.
  • All appointments are made in line with the Company's Employment Equity targets.
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