Qualified Post Basic Pharmacist Assistant - Clicks Broadacres

Johannesburg, Gauteng Clicks Group Limited

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Job Description

Listing reference: click_019519

Listing status: Online

Apply by: 18 March 2025

Position summary

Industry: Pharmaceutical Sector

Job category: Dispensing/Pharmacy

Location: Johannesburg Metropolitan

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job Objectives:

  1. High standards of customer service and care
  2. Efficient stock control and administration, including repacking of medicine
  3. Efficient dispensary administration
  4. Provision of general health advice
  5. High standards of housekeeping and merchandise display
  6. Ad hoc requirements as per operational requirements

Qualifications and Experience:

  1. Matric with Maths (Essential)
  2. Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

  1. Product knowledge (Health isle and OTC)
  2. SAPC and relevant legal knowledge
  3. Customer service orientated
  4. Team Player
  5. Integrity
  6. Ethical working practice and compliance
  7. Accuracy and attention to detail
  8. Basic calculations
  9. IT Business Operating Systems
  10. MS Office
  11. Adhering to Principles and Values
  12. Working with People
  13. Delivering Results and Meeting Customer Expectations
  14. Following Instructions and Procedures
  15. Relating and Networking
  16. Planning and Organising

Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.

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Qualified Post Basic Pharmacist Assistant - Clicks Broadacres

Johannesburg, Gauteng Clicks Group Limited

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Listing reference: click_019519

Listing status: Online

Apply by: 18 March 2025

Position summary

Industry: Pharmaceutical Sector

Job category: Dispensing/Pharmacy

Location: Johannesburg Metropolitan

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).

Job Objectives:

  1. High standards of customer service and care
  2. Efficient stock control and administration, including repacking of medicine
  3. Efficient dispensary administration
  4. Provision of general health advice
  5. High standards of housekeeping and merchandise display
  6. Ad hoc requirements as per operational requirements

Qualifications and Experience:

  1. Matric with Maths (Essential)
  2. Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

  1. Product knowledge (Health isle and OTC)
  2. SAPC and relevant legal knowledge
  3. Customer service orientated
  4. Team Player
  5. Integrity
  6. Ethical working practice and compliance
  7. Accuracy and attention to detail
  8. Basic calculations
  9. IT Business Operating Systems
  10. MS Office
  11. Adhering to Principles and Values
  12. Working with People
  13. Delivering Results and Meeting Customer Expectations
  14. Following Instructions and Procedures
  15. Relating and Networking
  16. Planning and Organising

Kindly note only applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment Equity.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service

New
Sandton, Gauteng Protea Global BPO Pty Ltd - Shorza

Posted today

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Job Description

Customer Experience Specialist Location: Sandton offices Working Hours: UK business hours Were partnering with a fast-growing, adventure-focused company based in Sandton, on a mission to bring excitement and challenge back into peoples lives. They create epic, globe-trotting endurance events and adventure experiences that push boundaries and theyre looking for a passionate Customer Experience Specialist to join their team. About the Client: This company blends adrenaline, exploration, and social impact, raising funds for environmental causes while delivering unforgettable adventures. Their projects include global endurance horse racing and innovative adventure machines you can only earn through participation. Theyre a dynamic startup with a bold vision and a rapidly growing community of loyal customers. The Role: As a Customer Experience Specialist, youll be the frontline contact for customers from their first enquiry through to post-adventure follow-up. Your mission is to deliver an exceptional experience that turns customers into lifelong fans who cant wait for their next challenge. This role involves a lot of written communication crafting engaging, thoughtful emails and messages that guide customers smoothly through their adventure journey. But youll also get to chat live on the phone and via online messaging, juggling multiple conversations and building rapport. Youll be the eyes and ears of the customer experience team, gathering feedback and stories, sharing insights with marketing and operations, and helping shape continuous improvements across the business. Because this is a small, evolving company, youll need to be flexible, proactive, and ready to roll up your sleeves. Expect a fast-paced onboarding and the opportunity to get involved in a variety of projects beyond your core responsibilities. Key Responsibilities: Respond promptly to customer enquiries via email, phone, social media, and other channels Drive sales by nurturing leads and encouraging bookings Manage customer admin to ensure smooth pre-adventure preparation Lead customer communication on individual adventures, including managing group chats and responding outside regular hours when needed Maintain and update customer handbooks and internal knowledge bases Create and manage customer communication templates and support marketing content creation Collect customer stories and feedback to fuel marketing campaigns and service improvements Support the veterans programme and contribute ideas for continuous improvement What Youll Need: Outstanding customer service skills with excellent written and verbal communication Ability to write engagingly and adapt to a brands unique tone of voice Proactive mindset with strong organisational skills and tech-savviness Flexibility to cover varied work hours, including some weekends when adventures are active Enthusiasm for adventure culture and willingness to travel occasionally to support events Experience with platforms like monday.com is a plus Why This Role? Full-time position with flexible working hours Join a passionate, close-knit team in a company thats shaking up the adventure and travel space Be part of a company that supports environmental causes and creates unforgettable experiences Please note that if you havent heard from us within two weeks of submitting your application, you can assume it was unsuccessful.
This advertiser has chosen not to accept applicants from your region.

Customer Service Engineer

Johannesburg, Gauteng PANalytical (Proprietary) Limited

Posted today

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Job Description

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB :

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE :

RESPONSIBILITIES :

  • Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
  • Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
  • Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
  • Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
  • Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
  • Completes training and maintains knowledge and documentation relating to product portfolio.
  • Follows and promotes Malvern Panalytical’s / Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
  • Manages own company assets; spare parts stock / kits, company car, telephone, tools, literature, software and computers,
  • Provides telephone support to customers
  • Travels extensively and as necessary to achieve the above.
  • Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

  • Experience of working with X-Ray based scientific instrumentation is an advantage.
  • National Diploma in Electronics, Electrical Engineering or equivalent
  • A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
  • A passion and drive to provide the highest level of customer satisfaction
  • Analytical trouble shooting and problem-solving skills.
  • Demonstrable experience of working on customer sites.
  • Proven experience in a customer field service environment will count favorably.
  • Current, full RSA driving license.
  • Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical :

  • A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
  • Varied and interesting work, career development and growth, collaborative working
  • A vibrant and multicultural team of smart people
#J-18808-Ljbffr
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Customer Service Engineer

Johannesburg, Gauteng OMEGA, Inc.

Posted today

Job Viewed

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Job Description

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 12 Days Ago job requisition id 15187

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB:

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE:

Customer Services Manager - South Africa

RESPONSIBILITIES:

  • Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
  • Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
  • Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
  • Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
  • Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
  • Completes training and maintains knowledge and documentation relating to product portfolio.
  • Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
  • Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
  • Provides telephone support to customers
  • Travels extensively and as necessary to achieve the above.
  • Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

  • Experience of working with X-Ray based scientific instrumentation is an advantage.
  • National Diploma in Electronics, Electrical Engineering or equivalent
  • A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
  • A passion and drive to provide the highest level of customer satisfaction
  • Analytical trouble shooting and problem-solving skills.
  • Demonstrable experience of working on customer sites.
  • Proven experience in a customer field service environment will count favorably.
  • Current, full RSA driving license.
  • Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical:

  • A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
  • Varied and interesting work, career development and growth, collaborative working
  • A vibrant and multicultural team of smart people
  • C areer development and growth

YES, I WANT THIS JOB!

Please click on apply.

#LI-MG1

About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

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Customer Service Representative

Johannesburg, Gauteng Concentrix

Posted today

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Join to apply for the Customer Service Representative role at Concentrix

Join to apply for the Customer Service Representative role at Concentrix

Get AI-powered advice on this job and more exclusive features.

Job Description

salary of R9,524.

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Job Title:

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

  • Have a minimum of 6 months international Contact Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
  • Matric
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

  • A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
  • Fantastic Employee Assistance Programme (EAP)
  • Additional bonus earning potential up to R4,500
  • Medical aid for main member/Medical Insurance for main member and two dependents
  • Subsidized transport
  • Provident/Pension Fund

What You Will Do In This Role

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all times
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1616175 Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Customer Service Supervisor

Alberton, Gauteng ZOLL Medical Corporation

Posted today

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Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

  • Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
  • Respond promptly and professionally to incoming customer inquiries.
  • Accurately process orders received through multiple channels in a timely manner.
  • Evaluate and process credit requests, and return authorizations in accordance with company policy.
  • Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
  • Provide order confirmations upon customer request.
  • Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
  • Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.

Required/Preferred Education And Experience

  • Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.

Knowledge, Skills And Abilities

  • Excellent verbal and written communication skills in English are required.
  • Strong organizational skills with a high level of accuracy and attention to detail.
  • Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
  • Customer-focused mindset with a proactive approach to problem-solving and service delivery.
  • Experience working in a fast-paced, cross-functional environment with multiple stakeholders.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #J-18808-Ljbffr
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Customer Service Representative

Sandton, Gauteng Office Beacon South Africa

Posted 2 days ago

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Job Description

Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

  • Minimum 12 months relevant work experience in the role you’re applying for
  • Knowledge of Slack, G-Suite, and Microsoft Office
  • South African Citizen with a valid South African ID
  • Must live within 40km of Sandton or Auckland Park
  • Reliable transport to the office (we provide one-way transport home )
  • Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

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About the latest Qualified post basic pharmacist assistant clicks broadacres Jobs in Johannesburg !

Customer Service Representative

Johannesburg, Gauteng Idemia

Posted 10 days ago

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Job Description

At IDEMIA, we aim to offer our employees a dynamic and exciting environment with opportunities for career growth and professional development.

Internal mobility allows you to energize your career and build your personal brand. It also provides an opportunity to explore different functions, professions, or countries, as IDEMIA operates in various businesses across 50+ locations worldwide.

Purpose

This role is responsible for executing customer contracts, working internally and externally to maximize customer satisfaction through effective contract delivery, and promoting revenue generation and profitability.

Key Missions

  • Manage the first level customer relationship for all BAU (Business As Usual) activities, including handling incoming requests and inquiries.
  • Coordinate contract execution with relevant stakeholders to ensure high customer satisfaction.
  • Manage the end-to-end Sales Order Process, including stock management, quoting, and invoicing.
  • Support regulatory compliance requirements for customers and internal processes.
  • Handle customer queries and complaints to achieve satisfactory resolutions.
  • Assist the Account Manager in contract delivery.
  • Support internal requirements related to service delivery.
  • Manage multiple small to medium-sized customer accounts with minimal support.
  • Address customer service inquiries, requests, and problems through various channels, including face-to-face interactions.
  • Utilize internal tools and systems effectively.
  • Gather, review, troubleshoot information, and make recommendations.
  • Prepare and present customer reports and presentations.
  • Possess a general knowledge of the organization, products, and services.
  • Provide leadership, coaching, and mentoring to entry-level colleagues.
  • Assess customer needs and suggest or promote alternative products, services, and solutions.
  • Sell or promote products or services.
  • Organize documentation related to customer retention and growth trends.

Profile & Other Information

Seize all opportunities in our fast-paced environment. Expect the unexpected.

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Customer service agent

Johannesburg, Gauteng Callforceoutsourcing

Posted 22 days ago

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Job Description

Creating purposeful careers as we build the future of contact centre solutions

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

  1. Receive calls from customers / passengers
  2. Deal with problems such as delays, cancellations etc.
  3. Explain processes to customers and assist them where necessary
  4. Work in a team and longer than normal hours (shift work)
  5. Deal with confidential information
  6. Communicate with customers both verbally and in writing.

REQUIREMENTS:

  1. Grade 12
  2. One (1) to four (4) years’ experience in a Call Centre Environment
  3. Travel or relevant qualification will be an advantage
  4. Excellent communication in English – speak, read, and write
  5. No criminal or credit record
  6. Able to work on weekends, public holidays, and flexible hours as required
  7. Own transport would be an advantage.

SHIFTS ROTATIONAL:

  1. 07:00 – 16:00
  2. 08:00 – 17:00
  3. 09:00 – 18:00
  4. 10:00 – 19:00
  5. Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

  1. Punctual
  2. Excellent understanding or experience of delivering great customer service
  3. High degree of patience and assertiveness
  4. Immaculate timekeeping
  5. Trustworthy, professional, and reliable, including dealing with confidential information
  6. The ability to work well under pressure
  7. Practice good time management and willingness to work longer than normal office hours
  8. Remains focused in order to handle objections
  9. Customer-focused and service-oriented.
Skills

Communication, Customer Service, Travel Arrangements

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Customer Service Lead

Johannesburg, Gauteng Network Contracting

Posted 11 days ago

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Job Description

MAIN RESPONSIBILITIES
- Creating effective customer service procedures, policies, and /or standards to adhere to
- Ensure timeous processing of orders received and assisting of processing when required
- Ensure timeous response to customer queries
- Ensure delivery schedule is corelated, valid, distributed to customers twice a day and that it is cleaned up timeously.
- Red Ticket Correlation Daily for Planning Meeting Ensuring Sales Requirements have been added.
- Re-instatements through the Re-make process.
- Ensuring Trials and Frist off procedures are followed.
- Raising of CRMs.
- Ensuring continuous Stock Management.
- OTIF Loss Analysis Report.
- Supply Chain Weekly SIC report Future Balance Stock, Future Redundant Stock, Redundant Stock, 99 Stock, ½ and 3 Stock, Aged MTO, Slow Moving Stock Holding, Aged Consignment, Quarantine Stock, Sheet Board Older than 5 Days, Stock items Stock outs and Over Max.
- Purchase order managed.
- Ensure business unit goals and targets are reached.
- Stock adjustments for all non-quality related CRMs.
- Investigations on all non-quality related returns.
- Month end reporting analysis on all CRM Non-Quality related returns.
- CSC Month End Report.
- Integration of BKS and SF sites for common Customers, and operational cover between sites.
- Closely managing quality of process and service, within the department.

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE
- National Diploma in Supply Chain (Level 6)
- Minimum 3 years in customer service.
- Supervisory skills
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