188 Program Management jobs in South Africa

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience.

Since the company's inception over a decade ago, we have grown to become a global leader in the Fintech industry, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for our partners and clients.

As a member of the Project Delivery team at Optasia, your primary responsibility is to deliver multiple simultaneous client-facing VAS projects within the telecommunication industry. The role reports to the Project Delivery Director.

1. Take full ownership of project delivery, including requirements gathering & design, technical delivery, quality assurance, and go-to-market activities.
2. Ensure all projects are delivered on time, within scope, and within budget.
3. Assist the product management team in developing service descriptions and project scope.
4. Create and maintain detailed project plans in line with company standards.
5. Proactively manage risks to identify and mitigate issues early.
6. Report progress clearly and accurately to all stakeholders throughout the project lifecycle.
7. Enforce company processes and best practices during project execution.
8. Manage and support multiple internal and external departments during project lifecycle.
9. Gather, manage, and communicate technical requirements and solutions to stakeholders.
10. Participate actively in the project acceptance phase.
11. Build and maintain strong relationships with key stakeholders.
12. Mentor and contribute to the development of the project delivery team.

1. At least 5 years of project management experience in telecommunications & IT sectors.
2. Bachelor’s or Master’s Degree in Engineering, IT, Telecommunications, or related field.
3. Project management certification such as PMP, Prince2 Practitioner, or PM2.
4. Additional certifications like IPMA, MSP, Six-Sigma, ITIL, or Agile are advantageous.
5. Proven track record in delivering complex projects with MNOs.
6. Experience with Telecom VAS system integration, including Charging & Billing, Mediation, SMS, USSD, IVR, GGSN / SGSN.
7. Knowledge of CRM and Revenue Assurance.
8. Good understanding of telecommunication networks.
9. Experience in go-to-market activities.
10. Willingness to travel up to 100% during project phases.

1. Strong analytical skills and excellent communication skills.
2. Client-centric, result-oriented, and committed to delivering quality on time.
3. Excellent multitasking, planning, and organizational skills at tactical and strategic levels.
4. Fluent in English; proficiency in French is a plus.

What we offer:

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• Comprehensive private healthcare insurance
• All the tech gear you need to work smart

Optasia’s Perks:

• Multicultural working environment
• Unique and promising industry insights
• Continuous training and access to online platforms

1. Drive to Thrive : Fully dedicated to evolving, welcoming challenges and learning opportunities.

2. Customer-First Mindset : Going above and beyond to meet partners’ and clients’ expectations.

3. Bridge the Gap : Sharing knowledge, exchanging information, and valuing opinions.

4. Go-Getter Spirit : Results-oriented, identifying shortcomings, and stepping up to address them.

5. Together we will do it : Supporting each other, respecting different perspectives, and aiming for common goals.

Sybrin Johannesburg, Gauteng, South Africa

Join to apply for the Project Delivery Manager (Hybrid) role at Sybrin

Sybrin Johannesburg, Gauteng, South Africa

Join to apply for the Project Delivery Manager (Hybrid) role at Sybrin

About Sybrin:

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

About Sybrin:

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin we pride ourselves on delivering high-quality products and secure solutions, thanks in part to the combination of the ISO 9001 for Quality Management System and ISO/IEC 27001 for Information Security Management System certifications, and our commitment to data protection, demonstrated by our implementation of ISO/IEC 27701 Privacy Information Management System. As an employee of Sybrin, you will be expected to familiarise yourself with the contents of the Integrated Management System, as well as undergo periodic training to better understand your unique role in the security, quality, and privacy ecosystem within Sybrin, and uphold the principles in Sybrin’s Integrated Management System. The Integrated Management is a significant business enabler and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

The Project Delivery Manager (PDM) is accountable for overseeing multiple project squads delivering complex software implementation, customization, upgrade, and consulting projects. The PDM ensures Sybrin Project Management Standard compliance, ISO/IEC 27001 data protection, ISO 9001 quality assurance, and alignment with client and Sybrin strategic objectives across a portfolio of approximately 18 active projects. Ensuring that projects are completed on time, within budget, and to the highest quality standards

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Project Management Professional (PMP) certification or equivalent preferred.
• Minimum of 7 years of experience in project or program management, with a track record of delivering complex, multi-project portfolios in software delivery environments.
• Experience working in the IT/software development industry is preferred.
  
  
  

• Project Planning: Develop comprehensive project plans, including scope, objectives, deliverables, milestones, timelines, resources, and budgets.
• Resource Allocation: Allocate resources, including team members, equipment, and materials, to support project execution and ensure optimal utilization.
• Risk Management: Identify, assess, and mitigate project risks and issues, developing risk mitigation strategies and contingency plans as needed.
• Stakeholder Management: Establish and maintain relationships with project stakeholders, including clients, sponsors, vendors, and team members, ensuring clear communication and alignment throughout the project lifecycle.
• Team Leadership: Lead and motivate project teams, providing direction, guidance, and support to achieve project goals and objectives. Foster a culture of collaboration, accountability, and excellence.
• Quality Assurance: Implement quality assurance processes and standards to ensure project deliverables meet or exceed client expectations and quality benchmarks.
• Change Management: Manage changes to project scope, schedule, and budget, assessing impacts and communicating effectively with stakeholders to ensure alignment and approval.
• Project Monitoring and Control: Monitor project progress, track key performance indicators (KPIs), and identify variances from the project plan. Take corrective actions as needed to keep the project on track.
• Reporting and Documentation: Prepare and present regular project status reports, updates, and dashboards to stakeholders, providing insights into project performance, risks, and issues.
• Lessons Learned: Conduct post-project reviews and lessons learned sessions to evaluate project performance, identify areas for improvement, and capture best practices for future projects.
• Client Satisfaction: Ensure client satisfaction by delivering projects on time, within budget, and to the highest quality standards. Address client concerns and requests promptly and professionally.
• Continuous Improvement: Drive continuous improvement initiatives to enhance project management processes, methodologies, and tools, leveraging industry best practices and lessons learned.
  
  
  

• Strong understanding of project management methodologies, tools, and best practices, such as Agile, Scrum, Waterfall, and Kanban.
• Proficiency in project management software such as Microsoft Project.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire project teams and stakeholders.
• Strong analytical and problem-solving abilities, with the ability to identify and address complex project issues and risks.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously.
• Manage project-level financial reviews including gross and net profit tracking, and revenue recognition.
• Lead escalation and management of risks and compliance issues.
• Oversee squad productivity, capacity planning, and performance KPIs.
• Enforce governance, audits, and compliance checks across the portfolio.
• Ensure all projects comply with Sybrin’s SPMS, ISMS, and QMS policies.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

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About Sybrin:

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin we pride ourselves on delivering high-quality products and secure solutions, thanks in part to the combination of the ISO 9001 for Quality Management System and ISO/IEC 27001 for Information Security Management System certifications, and our commitment to data protection, demonstrated by our implementation of ISO/IEC 27701 Privacy Information Management System. As an employee of Sybrin, you will be expected to familiarise yourself with the contents of the Integrated Management System, as well as undergo periodic training to better understand your unique role in the security, quality, and privacy ecosystem within Sybrin, and uphold the principles in Sybrin’s Integrated Management System. The Integrated Management is a significant business enabler and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

The Project Delivery Manager (PDM) is accountable for overseeing multiple project squads delivering complex software implementation, customization, upgrade, and consulting projects. The PDM ensures Sybrin Project Management Standardcompliance, ISO/IEC 27001 data protection, ISO 9001 quality assurance, and alignment with client and Sybrin strategic objectives across a portfolio of approximately 18 active projects. Ensuring that projects are completed on time, within budget, and to the highest quality standards

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Project Management Professional (PMP) certification or equivalent preferred.
• Minimum of 7 years of experience in project or program management, with a track record of delivering complex, multi-project portfolios in software delivery environments.
• Experience working in the IT/software development industry is preferred.

Reporting Line: Project Delivery Executive

Key Responsibilities:

• Project Planning : Develop comprehensive project plans, including scope, objectives, deliverables, milestones, timelines, resources, and budgets.
• Resource Allocation : Allocate resources, including team members, equipment, and materials, to support project execution and ensure optimal utilization.
• Risk Management : Identify, assess, and mitigate project risks and issues, developing risk mitigation strategies and contingency plans as needed.
• Stakeholder Management : Establish and maintain relationships with project stakeholders, including clients, sponsors, vendors, and team members, ensuring clear communication and alignment throughout the project lifecycle.
• Team Leadership : Lead and motivate project teams, providing direction, guidance, and support to achieve project goals and objectives. Foster a culture of collaboration, accountability, and excellence.
• Quality Assurance : Implement quality assurance processes and standards to ensure project deliverables meet or exceed client expectations and quality benchmarks.
• Change Management : Manage changes to project scope, schedule, and budget, assessing impacts and communicating effectively with stakeholders to ensure alignment and approval.
• Project Monitoring and Control : Monitor project progress, track key performance indicators (KPIs), and identify variances from the project plan. Take corrective actions as needed to keep the project on track.
• Reporting and Documentation : Prepare and present regular project status reports, updates, and dashboards to stakeholders, providing insights into project performance, risks, and issues.
• Lessons Learned : Conduct post-project reviews and lessons learned sessions to evaluate project performance, identify areas for improvement, and capture best practices for future projects.
• Client Satisfaction : Ensure client satisfaction by delivering projects on time, within budget, and to the highest quality standards. Address client concerns and requests promptly and professionally.
• Continuous Improvement : Drive continuous improvement initiatives to enhance project management processes, methodologies, and tools, leveraging industry best practices and lessons learned.

Critical Technical and Behavioural Skills Required:

• Strong understanding of project management methodologies, tools, and best practices, such as Agile, Scrum, Waterfall, and Kanban.
• Proficiency in project management software such as Microsoft Project.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire project teams and stakeholders.
• Strong analytical and problem-solving abilities, with the ability to identify and address complex project issues and risks.
• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously.
• Manage project-level financial reviews including gross and net profit tracking, and revenue recognition.
• Lead escalation and management of risks and compliance issues.
• Oversee squad productivity, capacity planning, and performance KPIs.
• Enforce governance, audits, and compliance checks across the portfolio.
• Ensure all projects comply with Sybrin’s SPMS, ISMS, and QMS policies.

We are looking to recruit an IT Project Delivery Executive within the Group IT department of The Clicks Group. The role will be based at Clicks Head Office in Cape Town and will report to the Group Head of IT.

Job purpose

To manage, coordinate and monitor the successful delivery of IT projects and initiatives, in collaboration with IT and business stakeholders, in order to achieve IT project goals, scope, allocated budget and timelines in order to realise the business case, returns on IT investment and business objectives.

Job objectives

Functional Strategy Development and Alignment

• Contribute input and participate in the design of the broader IT strategy and plans.
• Lead the development of the Group IT project delivery methodology, principles, standards, and roadmaps aligned to group policies and strategy.
• Connect the Group IT strategy to the transformation journey enabling execution of strategic programmes across the Group.
• Develop a deep understanding of the organization's industry, market dynamics, local and global trends, and competitive landscape to identify opportunities and challenges where project delivery can play a pivotal role in both business strategy and IT project delivery.
• Stay informed about industry trends, market dynamics, and competitors and use this knowledge to identify opportunities and potential threats that may impact IT project delivery and overall business success.

IT Project Management and Delivery and Operational Excellence

• Evaluate and understand the Group IT environment and business needs and develop a long-term IT project delivery strategy.
• Develop and maintain an agile, high-level portfolio and programme roadmap depicting the value delivery of all strategic initiatives, covering the implementation of major strategic goals aligned with business plans and requirements.
• Lead and monitor the delivery of IT projects from initiation through planning, execution, monitoring, and control to its final closure, and ensure that IT projects are completed on time, within scope, and on budget.
• Analyse dependencies between initiatives and the impact on benefit realisation, highlighting issues to the leadership.
• Assess work stream status and progress by engaging with the respective Project Owners, steering committees, and business forums.
• Coordinate change management efforts within IT Project Delivery and help the team adapt to new processes, methodologies, or technologies to improve efficiency and effectiveness.
• Report on the progress and success of all strategy execution and transformation initiatives within the Group.
• Ensure that the right resources, including personnel, tools, and technologies, are allocated to each project based on project priorities and the company's strategic goals.

Stakeholder and Relationship Management

• Establish and maintain strong partnerships and relationships with key stakeholders through collaboration, teaming, consensus building and interpersonal effectiveness.
• Provide specialist advice to business leaders and stakeholders IT Project Delivery strategies and become a trusted IT advisor and partner.
• Communicate IT Project Delivery strategies and progress to foster alignment and understanding across the organization.
• Collaborate with IT and Business stakeholders to ensure that services offered are relevant, timely, of appropriate quality and cost-effective.
• Manage and monitor vendor relationships and contracts to ensure they align with business needs and provide value while managing costs.
• Establish and maintain relevant structures for IT Project Delivery processes and to facilitate execution oversight, integration, and alignment of all Project Delivery components, in collaboration with other IT functional areas and the business.
• Provide IT Project Delivery financial budget input into the overall Group IT financial budget plans.
• Manage the resource allocation within the set parameters, and report on variances.
• Monitor and measure the financial impact of all Project Delivery decisions and realisations of business cases to ensure a consistent and significant return on investment.
• Embed financial sustainability and drive cost-effective measures to support the Group IT in achieving the set financial targets.

People Management

• Define and track key performance indicators (KPIs) for the Project Delivery department to measure its effectiveness and impact on the organization.
• Set clear performance management plans, evaluate current capabilities, identify gaps, and prioritise functional and people improvement initiatives.
• Empower employees, drive innovation, productivity, and continuous improvement to enable a high-performance culture.
• Ensure that the team has adequate capacity with the right skills/competencies at the right place and time to meet the business needs.
• Design and maintain robust pipeline and resourcing plans that meet the enterprise needs and manage the demand and deployment of relevant resources across the organization.
• Manage and monitor processes to recruit, onboard, develop and retain the Project Delivery team.

Compliance and Reporting

• Manage functional processes to develop IT Project Delivery policies, standards and guidelines and champion their approval and implementation across the Group.
• Establish, monitor, and enforce IT Project Delivery governance practices to ensure compliance with set standards and protocols.
• Drive processes to ensure that the IT Project Delivery plans and strategy are signed off on each project decision to ensure consistency and adherence to agreed-on Project Delivery frameworks and standards.
• Manage and monitor that the project delivery environment is well-controlled and standardized across the organization.
• Evaluate, analyse, prepare, submit, and present required functional reports to various committees and governance structures to present progress, influence decision-making and approval processes, and provide information on variances periodically.
• Maintain effective processes and procedures and maintain data integrity to meet organizational and regulatory requirements.

Education

• Business Information Studies/Information Technology/Systems Engineering or a related field.
• A certification in Project Management i.e., PMP (Project Management Professional), PRINCE2, or PMI-ACP (Agile Certified Practitioner).

Job-related knowledge

• Leverage deep IT knowledge to analyse complex business requirements.
• Solid knowledge of Project delivery and Project management with progressively increasing responsibility.
• Strong knowledge and understanding of industry trends and challenges is valuable for aligning IT projects with business needs.

Job-related experience

• With first degree, 10-12 years of relevant IT experience with 5 years of experience in a Senior Management role; or
• A postgraduate degree with 09-10 years of relevant IT experience with 5 years of experience in a Senior Management role.

Bayobab City of Johannesburg, Gauteng, South Africa

Bayobab City of Johannesburg, Gauteng, South Africa

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At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion.

Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

Mission/ Core purpose of the Job:

We are seeking an experienced Project Manager to lead the end-to-end delivery of complex subsea cable connectivity and terrestrial fibre infrastructure projects. The role requires deep knowledge of international fibre networks, terrestrial construction, permitting, and stakeholder management across technical, regulatory, and commercial domains.

The successful candidate will be responsible for managing multi-disciplinary teams, vendors, and stakeholders through all phases of the project lifecycle—from feasibility and planning through to implementation, testing, and handover.

Key Performance Areas:

The Manager, Fixed Network Project delivery key responsibilities include:

• Lead the planning, execution, and delivery of subsea cable landing projects and associated terrestrial fibre builds, ensuring alignment with strategic business objectives.
• Manage full project lifecycle activities including scope, budget, schedule, risk, quality, and resource management.
• Develop and maintain detailed project plans, Gantt charts, milestone tracking, and project reporting dashboards.
• Coordinate with internal and external stakeholders, including network engineering, legal, finance, operations, vendors, local authorities, and marine contractors.
• Oversee route survey, permitting, route engineering, and cable installation activities.
• Ensure compliance with all regulatory, environmental, and safety requirements for both subsea and terrestrial works.
• Drive contract and vendor management, including RFPs, negotiations, SLAs, and performance oversight.
• Facilitate stakeholder meetings, provide regular project updates, and manage executive reporting.
• Identify and proactively manage project risks and issues, developing mitigation and contingency strategies.
• Champion continuous improvement, standardisation, and best practices in subsea and fibre infrastructure delivery

Job Requirements:

Education:

• Minimum B.Tech/B.Eng. /B.Sc. Computer Science or similar.
• PMP, PRINCE2, or equivalent Project Management certification will be an advantage.

Experience:

• 5+ years of project management experience, with at least 3 years in subsea or terrestrial fibre optic cable infrastructure.
• Demonstrated success managing large, complex, and multi-stakeholder projects.
• Deep understanding of fibre network architecture, route acquisition, ROW, permitting, and construction logistics.
• Experience in cross-border projects, particularly in jurisdictions with complex regulatory frameworks.

Skills:

• Strong leadership, communication, and stakeholder engagement skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency with project management tools (MS Project, Primavera, Jira, etc.).
• Financial acumen for budgeting, forecasting, and cost control.
• Ability to work under pressure and manage competing priorities in dynamic environments.
• Familiarity with terrestrial telecom deployments in urban and rural settings.
• Multilingual abilities or experience in international project delivery.

In a typical fibre network infrastructure project – whether terrestrial or subsea - the stakeholders span technical, regulatory, commercial, and operational domains. Below is a breakdown of the key internal and external stakeholders :

Key internal stakeholders:

• Network Engineering and Planning Team
• Operations and Maintenance Teams
• Legal and Regulatory Affairs
• Finance / Procurement
• IT / Systems Integration Team
• Sales and Commercial Teams

Key external stakeholders:

• Construction and Civil Engineering Contactors
• Equipment Vendors and Suppliers
• Government and Municipal Authorities
• Regulatory Bodies / Telecoms Regulators
• Landowners and Landlords
• Utility Companies / Infrastructure Providers
• Marina Survey and Cable Installation Companies (for subsea projects)
• Customers
• Community Representatives / Environmental Groups

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Project Management
• Industries Telecommunications

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Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?

The Senior Manager role might be your next big challenge and a step up for your career.

We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.

1. Main focus:
2. Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
3. Client engagement & relations - building out true long-standing relationships based on trust and quality service
4. Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
5. Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
6. Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
7. Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting

We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.

1. B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
2. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
3. With above average results. Guideline is 60% average at university.
4. Matric results – above average for Mathematics
5. Excellent communication skills - interpersonal, written and public speaking
6. Strong and proven organizational skills
7. Excellent analytical and problem-solving skills with a strong automation mindset
8. Critical thinker with quality focus

Desired Experience

1. At least 5 years’ worth of professional experience
2. Have a strong technical background with experience in software engineering and project management leadership
3. Significant experience leading projects from engagement through implementation and covering the full project lifecycle
4. Implementing scalable solutions and building enterprise-wide systems
5. Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
6. Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
7. Business analysis, system analysis and requirements facilitation aspects of projects
8. Hands-on experience with application support
9. Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
10. Experience in different delivery methodologies with agile leadership desirable
11. Leading and mentoring other team members such as software engineers and analysts
12. A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
13. Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
14. Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
15. Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view

• The successful candidate will report to the Business Unit Manager and act as a custodian of relationships both internally within the company, and externally with and between customer support teams and vendors. 
• The Service Delivery & Project Manager plays a critical role in the co-ordination and delivery of operational support and projects to the customer and is seen as an extension of the clients IT Operations team. The role consistently strives to improve and strengthen the customers perception of service quality, through dedicated support expertise, and consistent communication.

• Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers.
• Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided.
• Establishing and articulating business requirements for new services or changes to existing services.
• Mediating in cases where there are conflicting requirements for services from different business units ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents.
• Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs.
• Negotiating and agreeing OLAs (Operational Level Agreements) and, in some cases, other SLAs and agreements that underpin the SLAs with the customers of the service.
• Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures.
• Ensuring that targets agreed within underpinning contracts are aligned with SLA targets.
• Ensuring that service level reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence.
• Ensuring that service performance reviews (SLA Meetings) are scheduled, carried out with customers regularly and documented, with agreed actions progressed.
• Ensuring that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers.
• Reviewing service scope, SLAs, OLAs and other agreements on a regular basis.
• Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate.
• Identifying all customers and other key stakeholders to involve in SLA negotiations.
• Managing customer complaints including their recording, management, escalation (where necessary) and resolution.
• Measuring, recording, analysing and improving customer satisfaction.
• Managing the production of the required deliverables
• Planning and monitoring the project
• Formulating and executing plan
• Monitoring and reporting on project progress
• Executive and cross-company stakeholder engagement with strong strategic thinking and analysis
• Business case and benefits development and tracking
• Shape the delivery of strategic initiatives and manage execution
• Manage risks, issues and constraints and offers alternative where possible
• Work closely with key stakeholders, Change managers, Business Analysts, BI developers, and all integration areas

• Matric/Senior Certificate
• IT Related Tertiary Qualification (Degree or Diploma)
• Project Management Certification
• ITIL V3/V4 (Foundation)
• Solid IT Service Delivery Management Experience (5 Years+)
• Project Management (2 Years+)
• Service Management (2 Years+)

Experience and Training

• Strong IT Service Delivery Management
• Project Management
• Service management
• Resource and Capacity Management
• Operations Management
• Escalation Management and Resolution
• Identify new business opportunities
• Manage Third Parties
• Report Management
• HR Services, Recruitment & Selection
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Join to apply for the Director, Master Planning, Project Management Office role at NTT DATA, Inc.

Join to apply for the Director, Master Planning, Project Management Office role at NTT DATA, Inc.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

• Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
• Leads, integrates and directs work applying substantial practical expertise across function disciplines.
  
  

• Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
• New concepts and solutions consider multiple perspectives and future implications.
  
  

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.
  
  

• Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution.
• Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments.
  
  

• Accountable for results which impact function or multiple departments including budgets.
• Direct management of a team of professional managers and experienced individual contributors.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

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Director, Master Planning, Project Management Office page is loadedDirector, Master Planning, Project Management Office Apply remote type Hybrid Working locations Johannesburg, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-129877

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

• Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function.
• Leads, integrates and directs work applying substantial practical expertise across function disciplines.

Problem solving:

• Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict.
• New concepts and solutions consider multiple perspectives and future implications.

Interaction:

• Interacts with senior management, executives, and/or major customers which frequently involves negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.

Impact:

• Works with senior management to establish strategic plans and translates business segment strategy into functional plans and guides execution.
• Erroneous decisions will have a critical long term (typically up to five years) impact on the overall success of function or multi departments.

Accountability:

• Accountable for results which impact function or multiple departments including budgets.
• Direct management of a team of professional managers and experienced individual contributors.

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!