Media Coordinator (EdTech, Digital Learning Landscape)
Posted today
Job Viewed
Job Description
Overview
FourthRev is looking for a Media Coordinator who will play a key role in shaping how learners experience our products by ensuring the creation and delivery of high-quality multimedia content. This role requires a balance of creative production skills, strong organisational and project management capability, and a forward-looking interest in applying AI and emerging technologies to improve efficiency and impact.
Content Development & Production Management- Collaborate with Learning Experience Designers (LXDs), marketing, and other internal teams to create engaging multimedia content that enriches the learning experience.
- Review, edit, and evaluate the accuracy, consistency, and quality of media assets, ensuring adherence to company brand and media production standards.
- Manage the end-to-end production process for video, audio, and digital content, ensuring clarity, accessibility, and brand alignment.
- Build and maintain relationships with external suppliers and freelancers, managing costs, quality, and delivery standards.
- Ensure media production complies with best practices in accessibility, inclusivity, and educational effectiveness.
- Define project timelines, deliverables, and resources in a multiproject environment, tracking progress to ensure work is delivered on time and within budget.
- Provide regular reports on media production status, highlighting areas of improvement and strategies for enhancing content offerings.
- Track and monitor production budgets within agreed allocations.
- Participate in content planning meetings, offering insight into production challenges, resource needs, and potential solutions.
- Maintain accurate documentation and an organised media asset library to ensure accessibility and reusability.
- Coordinate and oversee media development and filming activities, including those at partner locations in the UK.
- Support ad hoc media-related requests from colleagues, ensuring fast turnaround and alignment with brand and production standards.
- Drive initiatives to improve media production quality, including developing and updating internal policies, standards, and procedures.
- Identify opportunities to streamline workflows and adopt new tools, particularly AI-driven solutions, to enhance both efficiency and creativity.
- Contribute to building a scalable, future-ready media production framework that supports organisational growth.
- Passionate about all forms of media production, able to meet deadlines, and enjoy collaboration while working independently.
- Excited to work in a dynamic, global, and rapidly changing start-up environment.
- Willingness to ‘get stuck in’ and support colleagues as required.
- Project & Time Management – balancing multiple projects and deadlines effectively.
- Creative Storytelling & Visual Communication – translating complex ideas into engaging multimedia content.
- Collaboration & Communication – working seamlessly with learning designers and cross-functional teams.
- Attention to Detail – ensuring consistency, quality, and accessibility across all our content.
- Adaptability & Innovation – embracing emerging tools, especially AI, to improve efficiency and creativity.
- Organisational Skills – maintaining structured processes and a well-documented media library.
- Video Production Editing – taking provided filming and sound recordings, and editing them post-production.
- Graphic Design & Motion Graphics – Adobe Creative Suite (Illustrator, Photoshop, InDesign), plus Excel and PowerPoint.
- Audio Production – podcast creation, editing, and voiceover management.
- Basic Interactive / E-Learning Tools – e.g. HTML5, H5P.
- AI Tools for Media Production.
- Experience with Jira and Confluence favourable, but not essential.
Customer/Learner Insights Analyst - Digital Learning
Posted 13 days ago
Job Viewed
Job Description
Your Mission
As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking.
Location: UK, Europe, South Africa
Start Date: August 2025
Reports to: Manager of Student Success
Position Level: Mid
Positions available: 1
Your Mission
As a CX & Insights Specialist, your mission is to own, optimise, and scale the end-to-end customer (learner) experience across FourthRev's Career Accelerator programmes, using data, insight, and strategic thinking.
This role is perfect for someone who thrives at the intersection of customer experience, digital education, and operational excellence. You will use data to identify what drives learner satisfaction, progression, and outcomes and then design and implement scalable improvements to our systems, processes, and support journeys.
You'll collaborate across Product including Delivery, Student Success, and Operations to ensure every learner is not only supported but empowered, with experiences and touchpoints that are intentional, measurable, and impactful.
This role sits alongside two existing Lead Success Managers and will drive strategic innovation across new programmes, projects, and learner insights, helping the Success Team evolve and scale as we expand our Careers Accelerator portfolio.
This is not a support or delivery role with team management responsibilities. It's a strategic, individual contributor position focused on improving the effectiveness and efficiency of our learner journey, using data and insights to design for success.
What You'll Do 2. Use Data to Drive Decisions and Processes 3. Champion Learner Outcomes, Satisfaction, and Metrics 4. Drive Innovation and Operational Excellence in New Programme Launches
- Own and Optimise the Learner (Customer) Journey
- Refine the learner journey across onboarding, orientation, programme milestones, and completion for both continuous improvement and new initiatives
- Identify pain points and opportunities through qualitative and quantitative data
- Design and implement scalable improvements that increase progression, satisfaction (CSAT), and completion
- Ensure every learner interaction reflects FourthRev's commitment to careers-first, outcomes-driven learning
- Monitor key metrics across CSAT, progression, engagement, and learner sentiment
- Work with our Delivery teams to extract insights, create dashboards and drive data driven managerial decision making
- Translate insights into clear, actionable improvements for learner communications, systems, or processes
- Build processes that are lean, repeatable, and responsive to learner needs
- Collaborate with Product and Programme teams to ensure alignment between delivery models and support experience
- Define and own student success OKRs and KPIs across retention, satisfaction, progression, and career outcomes
- Lead the analysis of learner sentiment, survey results, engagement, and completion data, creating insights that shape interventions and enhancements
- Regularly report on performance to leadership and cross-functional teams, driving accountability and iteration across the learner experience
- Design and implement impactful interventions to address emerging learner needs, pain points, or blockers
- Lead the student success strategy implementation for new programme launches, ensuring alignment with market positioning, learner personas, and delivery models
- Collaborate with cross-functional teams as needed to ensure launch-readiness from a student success perspective
- Build feedback loops to capture early learner experiences, identify friction points, and iterate support models rapidly
- Create scalable playbooks, templates, and support structures for future programme rollouts across markets and learner segments
What You'll Bring
Must-Have Skills And Experience
- Demonstrated experience improving customer, user, or learner journeys using data
- Proven ability to design and implement process or service improvements that drive measurable outcomes
- Strong analytical skills, comfortable working with data including surveys, dashboards, funnels, and behavioural insights
- Experience in a role focused on customer/learner experience, CX design, programme operations, or strategy/insights
- Fluency in working cross-functionally with Product, Delivery, Ops teams
- Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up
- Understanding of learner engagement and progression metrics (CSAT, NPS, completion, etc.)
- Experience launching or scaling new programmes, services, or customer segments
- Exposure to customer journey mapping tools, survey design, or CX frameworks
- A systems thinker who's always asking: How can this be improved? What is this data telling us?
- Comfortable operating independently and making recommendations backed by evidence
- Passionate about learner or customer success, but not in a reactive support sense
- Outcome-oriented, you focus on what will actually improve the experience, not just track it
- Curious, data-literate, and motivated by real-world impact
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting
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#J-18808-LjbffrLearner Journey Optimisation Specialist - Digital Learning Insights
Posted 18 days ago
Job Viewed
Job Description
Overview
Location/Timezone: UK, Europe, South Africa
Start Date: September 2025
Reports to: Manager of SX Team
Positions Available: 1
Your MissionWe're looking for a data-fluent CX specialist to help us optimise and scale the end-to-end learner experience across our Career Accelerator programmes. This role sits at the intersection of data analytics, customer experience, and operational optimisation. You'll use insights to uncover pain points, test solutions, and implement improvements that directly impact learner progression, satisfaction (CSAT), and completion. This is not a research, design, or delivery support role. It's about building repeatable systems and driving measurable improvements through evidence-led decision-making. You'll work closely with Product, Delivery, and Success teams to drive outcomes that are intentional, trackable, and scalable.
What Your Day To Day Will Look Like- Own and Optimise the Learner (Customer) Journey
- Audit onboarding, orientation, and milestone touchpoints to find and fix friction points.
- Implement scalable changes to improve learner confidence, satisfaction, and completion.
- Ensure interventions align with our "Careers First" value proposition.
- Use Data to Drive Decisions and Processes
- Monitor, analyse, and report on key learner metrics (CSAT, progression, engagement, recommencement).
- Build dashboards and reports to inform decision-making at all levels.
- Interpret behavioural and sentiment data to identify trends, risks, and opportunities.
- Translate insights into targeted interventions, process improvements, and system enhancements.
- Champion Learner Outcomes, Satisfaction, and Metrics
- Own Success-related OKRs and KPIs, ensuring we hit our benchmarks across progression, CSAT, and completion.
- Report on learner performance and CX effectiveness to senior stakeholders.
- Partner with internal teams to align support models and delivery experiences.
- Support New Programme Launches
- Design the learner support experience for new launches, using past insights to reduce friction.
- Build feedback loops and early-warning systems to surface learner challenges fast.
- Create playbooks and templates for scaling success across future cohorts
- Proven experience using data to identify, prioritise, and implement CX or operational improvements
- Strong analytical skills and fluency with dashboards, survey data, and behavioural metrics
- Demonstrated ability to translate insights into measurable actions
- Experience working cross-functionally with teams like Product, Ops, or Strategy
- Comfortable owning KPIs and reporting on performance to leadership
- Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up
- Familiarity with metrics like CSAT, NPS, recommencement, or learner engagement
- Hands-on experience with customer journey optimisation tools or survey platforms
- Experience scaling processes in a high-growth, high-change environment
- Data-driven - You don't just surface problems; you use evidence to fix them.
- Outcome-oriented - You focus on what works, not just what's been done before.
- Process-focused - You're motivated by building scalable systems that improve the customer experience.
- Collaborative - You love working across teams to improve what learners experience day-to-day.
- Proactive - You see what's coming and solve it before it becomes a problem.
Please note: This role is not suitable for applicants coming from an L&D, HR, Learning Design, or UX/UI background.
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