38 Pick N Pay Stores jobs in Cape Town

diginu is a cutting-edge tech company revolutionizing the on-demand ordering industry. Our platform offers food, drinks, and grocery delivery — all backed by a powerful cashback rewards program. Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions. Role Overview We’re hiring motivated Brand Ambassadors to join our marketing team. You will onboard: Restaurants Liquor stores Grocery stores New customers Every time your registered customer places an order, you earn commission. Every time a customer activates their diginuCashBack membership, you earn commission. Every time your merchant receives an order, you earn a commission. Your income grows with your effort. Why this industry? By 2025, R50 billion or more will be spent on online food orders in South Africa. Over 21.1 million South Africans are expected to place orders. This booming industry offers above-average commission potential. Webinar Invitation Join our Zoom webinar: Tuesday, 20:00–21:00 Meet our team, learn more, and discover how to get started.

Job Description: We are seeking a motivated Sales Associate to join our team. The ideal candidate will have excellent communication skills, a passion for sales, and a customer-centric mindset. In this role, you will be responsible for providing exceptional customer service, generating sales, and building lasting relationships with our customers. Responsibilities: Greeting customers and providing a positive and welcoming experience Demonstrating and recommending products to customers based on their needs Processing transactions accurately and efficiently Meeting and exceeding sales targets and goals Maintaining knowledge of current products and services Participating in team meetings and training sessions Providing feedback to management on customer needs and preferences Requirements: High school diploma or equivalent Excellent communication and customer service skills Ability to work well in a team environment Strong attention to detail and accuracy Ability to multitask and prioritize tasks effectively Knowledge of sales techniques and strategies is a plus, but not required If you are a self-motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Customer Sales & Support Associate

R12000pm + Commission 

Remote (UK hours)

About the Company
We’re a global homeware brand operating in the UK known for premium mattresses, beds, pillows, and accessories. With rapid growth and a 4.5 star Trustpilot rating, we’re scaling our team to meet demand while maintaining the high standards our customers expect.

About the Role
This is a sales-led customer role  ideal for someone who thrives on structure, process, and measurable results. You’ll be part of a high-growth D2C brand where methodical follow-up , objection handling , and commercial awareness are core to success.

If you’re motivated by conversations that convert not just by answering tickets this role will suit you. You’ll engage with new and existing customers across Europe, driving upgrades, resolving post-purchase queries, and turning every interaction into an opportunity.

What you’ll do

• Make high-volume outbound calls and follow structured sales methodology (rapport, discovery, positioning, close).

• Identify and act on upsell, cross-sell, and retention opportunities.
  

• Handle delivery, product, and warranty queries with professionalism.
  

• Maintain disciplined CRM notes and consistent pipeline follow-ups.
  

• Meet or exceed daily contact and conversion metrics while upholding brand tone and service quality.

You’ll fit if you

• Have proven outbound or consultative sales experience especially with UK or EU consumers.

• Understand frameworks like SPIN, Challenger, or solution-selling (or have your own refined process).
  

• Thrive on persistence, accuracy, and accountability, not chance.
  

• Communicate naturally and confidently in English (spoken and written).
  

• Are self-organised, tech-savvy, and able to work independently from home.

Desirable

• Experience with D2C, e-commerce, or lifestyle brands.

• Familiarity with Zendesk, HubSpot, or similar CRM systems.
  

• Typing speed 35+ wpm.

Next Steps
If you take pride in turning polite conversations into sales and commission , and you enjoy refining your sales craft every day, send your cv to with the reference number as the title 

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Key Responsibilities:

Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:

Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person