General Manager Pharmacy Networks Management Provider

Sandton, Gauteng Middlesex College

Posted 13 days ago

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A well-established company is recruiting for a

GENERAL MANAGER: PHARMACY NETWORKS MANAGEMENT PROVIDER

SUNNINGHILL

PURPOSE OF THE JOB

The General Manager - Pharmacy Networks Management Provider (PNMP), is responsible for leading the strategic and operational activities related to the pharmacy network. This role oversees the development, optimization, and performance management of pharmacy provider networks, ensuring compliance with regulatory standards, funding requirements, and member satisfaction goals.

Responsibilities & Duties

Operations

  • Ensure that unit consistently meets the Scheme's service level requirements
  • and operational deadlines.
  • Ensure that The PNMP unit is patient-centric and supports the Scheme's
  • strategic objectives.
  • Define, establish and refine workflow processes throughout The PNMP to meet the required deliverables and achieve maximum efficiencies.
  • Manage the PNMP business unit to ensure that productivity targets and quality standards are consistently met.
  • Recruit and appoint new staff in line with the existing recruitment policy.
  • Ensure that standard operating procedures are compiled, implemented and maintained for each functional area.
  • Ensure that quality control processes are maintained, refined and consistently applied.
  • Ensure that staff are fully trained and regularly assessed.
  • Plan staffing and ensure that resources are appropriately deployed to meet varying operational requirements.
  • Define, establish and refine day-to-day operational measurables.
  • Ensure the timeous compilation and submission of Scheme required reports.
  • Ensure the timeous compilation and distribution of business management reports.
  • Ensure Scheme service provider integration and the management of service provider networks (SPN) relationships.

Network Strategy & Development

  • Develop and implement strategies for building and maintaining a high- performing pharmacy provider network.
  • Lead contract negotiations and ongoing relationships with pharmacies, including chains, independents, and specialty providers.
  • Ensure that the geographic coverage and accessibility of the GEMS pharmacy network aligns with regulatory requirements and business goals.

Performance Management & Analytics

  • Analyse network performance using KPIs (e.g., cost, utilization, access, quality).
  • Identify underperforming pharmacies and develop corrective action plans.
  • Lead initiatives to improve adherence, medication therapy management (MTM), and clinical outcomes.

Stakeholder Engagement

  • Ensures a good relationship with pharmacy providers, the clearing house, internal departments, the Scheme's other service provider networks (SPN's)
  • Maintain strong relationships with internal and external stakeholders to support value-based care and population health initiatives.

Regulatory Compliance

  • Ensure the pharmacy network complies with all statutory regulations
  • Support audits and provide necessary documentation and reporting.

Operational Oversight

  • Oversee day-to-day operations of pharmacy network management, including credentialing, contract management, and performance monitoring.
  • Drive process improvement initiatives to increase efficiency, reduce cost, and improve quality of care.
  • Manage pharmacy claims operations in partnership with the PBM and IT departments.

Team Leadership

  • Lead, mentor, and develop a team of operations managers and support staff.
  • Foster a culture of accountability, innovation, and continuous improvement.
  • Leadership and Business Continuity Strategy

Reporting lines

  • The position will report directly to the Managing Director: Universal Care
  • This position will receive direct reports from the following persons and business units:
  • Inbound Call Centre manager,
  • Outbound Call Centre manager,
  • Fund Manager,
  • Pharmacy Network Manager,
  • Quality Assurance Manager and
  • Training Manager report to this position.

Qualification & Experience

  • A Pharmacist qualification (B. Pharm/M.Pharm)
  • Minimum 5 year's senior management experience within the medical scheme industry is preferred
  • An additional qualification, preferably business/strategy will be advantageous
  • Preference will be given to previously disadvantaged candidates
  • Understanding of the Community Pharmacy environment
  • Understanding of medicine supply
  • Understanding of Pharmacoeconomics
  • Experience in and understanding of medicine utilisation and costs in a medical scheme, and analyses pertaining thereto

Desired Skills

  • pharmacist
  • networks management

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Higher Education

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GENERAL MANAGER - PHARMACY NETWORKS MANAGEMENT PROVIDER at MEDICAL AID ADMINISTRATOR

Sandton, Gauteng Middlesex College

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

The General Manager - Pharmacy Networks Management Provider (PNMP) role leads the strategic and operational activities related to the pharmacy network. This role oversees the development, optimization, and performance management of pharmacy provider networks, ensuring compliance with regulatory standards, funding requirements, and member satisfaction goals. The General Manager collaborates cross-functionally with internal departments, external pharmacy providers, the clearing house, and other service providers, within the environment and regulatory bodies.



Responsibilities

  • Ensure that the unit consistently meets the Scheme's service level requirements and operational deadlines.

  • Ensure that the PNMP unit is patient-centric and supports the Scheme's strategic objectives.

  • Define, establish and refine workflow processes throughout the PNMP to meet required deliverables and achieve maximum efficiencies.

  • Manage the PNMP business unit to ensure that productivity targets and quality standards are consistently met.

  • Recruit and appoint new staff in line with existing recruitment processes.

  • Ensure that standard operating procedures are compiled, implemented and maintained for each functional area.

  • Ensure that quality control processes are maintained, refined and consistently applied.

  • Ensure that staff are fully trained and regularly assessed.

  • Plan staffing and ensure resources are appropriately deployed to meet varying operational requirements.

  • Define, establish and refine day-to-day operations.

  • Ensure the timely compilation and submission of Scheme requirements.

  • Ensure the timely compilation and distribution of business management information.

  • Ensure Scheme service provider integration and the management of service provider networks (SPN) relationships.



Network Strategy & Development

  • Develop and implement strategies for building and maintaining a high-performing pharmacy provider network.

  • Lead contract negotiations and ongoing relationships with pharmacies, including chains, independents, and specialty providers.

  • Ensure that geographic coverage and accessibility of the GEMS pharmacy network aligns with regulatory requirements and business goals.



Performance Management and Analytics

  • Analyze network performance using KPIs (e.g., cost, utilization, access, quality).

  • Identify underperforming pharmacies and develop corrective action plans.

  • Lead initiatives to improve adherence, medication therapy management (MTM), and clinical outcomes.



Stakeholder Engagement

  • Maintain good relationships with pharmacy providers, the clearing house, internal departments, and the Scheme's other service provider networks (SPN's).

  • Maintain strong relationships with internal and external stakeholders to support value-based care and population health initiatives.



Regulatory Compliance

  • Ensure the pharmacy network complies with all statutory regulations.

  • Support audits and provide necessary documentation and reporting.



Operational Oversight

  • Oversee day-to-day operations of pharmacy network management, including credentialing, contract management, and performance monitoring.

  • Drive process improvement initiatives to increase efficiency, reduce cost, and improve quality of care.

  • Manage pharmacy claims operations in partnership with the PBM and IT departments.



Team Leadership

  • Lead, mentor, and develop a team of operations managers and support staff.

  • Foster a culture of accountability, innovation, and continuous improvement.

  • Develop Leadership and Business Continuity strategies.



Qualifications And Experience Required

  • A Pharmacist qualification (B. Pharm/M.Pharm).

  • Minimum 5 years' senior management experience within the medical scheme industry is preferred.

  • An additional qualification, preferably business/strategy, is advantageous.

  • Understanding of the Community Pharmacy environment.

  • Understanding of medicine supply.

  • Understanding of Pharmacoeconomics.

  • Experience in and understanding of medicine utilization and costs in a medical scheme, and analyses pertaining thereto.



Desired Skills

  • BPharm degree

  • Managed Healthcare

  • Senior Management Experience



Seniority level

  • Director



Employment type

  • Full-time



Job function

  • Management and Manufacturing



Industries

  • Higher Education

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Job Opportunities - Healthcare Management Team(All Regions)

Johannesburg, Gauteng Empact Group

Posted 8 days ago

Job Viewed

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Job Description

Overview

Join Our Management Team – Food Services Healthcare

We’re looking for dynamic and experienced professionals to join our growing team in key management roles across catering, culinary, and project management. Whether your expertise lies in managing catering operations, leading culinary teams, or overseeing multi-site projects, this opportunity offers a platform to make a real impact in a fast-paced service-driven environment. You’ll be at the heart of our food service operations.

Responsibilities
  • Lead and support teams across catering, culinary, and project functions
  • Drive revenue growth, profitability, and cost efficiency
  • Deliver operational excellence through consistent execution of company standards
  • Build and maintain strong client relationships
  • Manage contracts, budgets, and team development initiatives
  • Oversee compliance with Health, Safety, Environmental and Food Safety policies
  • Support menu innovation, project delivery, and continuous improvement initiatives
Qualifications
  • Matric / Grade 12 (a relevant tertiary qualification in Catering, Hospitality, Culinary Arts, or Project Management is an advantage)
  • 5+ years’ experience in the services industry, with at least 2 years in a leadership or multi-unit/project role
  • Strong background in the food industry (catering management, project delivery, or culinary leadership)
  • Budgeting, cost control, and P&L expertise
  • Proven leadership and people management skills
  • Experience with industrial relations and union engagement
  • Strong financial acumen and client service orientation
  • A results-driven mindset with the ability to thrive under pressure
Why Join Us?

This is an exciting opportunity for professionals who want to take their careers to the next level. You’ll have the chance to make an impact, lead teams, and shape the future of food services in a dynamic and growing organisation.

Food by Empact Group is where culinary delights meet exceptional hospitality!

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Job Opportunities - Healthcare Management Team(All Regions)

Johannesburg, Gauteng Empact Group Southern Africa

Posted today

Job Viewed

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Job Description

Join Our Management Team Food Services Healthcare Were looking for dynamic and experienced professionals to join our growing team in key management roles across catering, culinary, and project management. Whether your expertise lies in managing catering operations, leading culinary teams, or overseeing multi-site projects, this opportunity offers a platform to make a real impact in a fast-paced service-driven environment. Youll be at the heart of our food service operations. What Youll Need: Matric / Grade 12 (a relevant tertiary qualification in Catering, Hospitality, Culinary Arts, or Project Management is an advantage) 5 years experience in the services industry, with at least 2 years in a leadership or multi-unit/project role Strong background in the food industry (catering management, project delivery, or culinary leadership) Budgeting, cost control, and P&L expertise Proven leadership and people management skills Experience with industrial relations and union engagement Strong financial acumen and client service orientation A results-driven mindset with the ability to thrive under pressure What Youll Do: Lead and support teams across catering, culinary, and project functions Drive revenue growth, profitability, and cost efficiency Deliver operational excellence through consistent execution of company standards Build and maintain strong client relationships Manage contracts, budgets, and team development initiatives Oversee compliance with Health, Safety, Environmental and Food Safety policies Support menu innovation, project delivery, and continuous improvement initiatives Why Join Us? This is an exciting opportunity for professionals who want to take their careers to the next level. Youll have the chance to make an impact, lead teams, and shape the future of food services in a dynamic and growing organisation. Food by Empact Group is where culinary delights meet exceptional hospitality!
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Pharmacy Manager

Brakpan, Gauteng R400000 - R800000 Y Mediclinic Group

Posted today

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Job Description

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Pharmacy Manager

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Mediclinic Midstream | Centurion | South Africa
Closing date: 22/09/2025

Number of positions: 1

Recruiter name: Lebogang Modiko

Reference number: 63456

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To ensure an efficient and professional pharmaceutical service is provided to the hospital and public

KEY RESPONSIBILITY AREAS

  • Lead and manage the people in the department
  • Manage pharmaceutical stock (own, loan and consignment)
  • Manage and mitigate departmental risks
  • Manage and control departmental budgets / finances
  • Deliver a safe and efficient pharmaceutical service
  • Provide an out-patient pharmacy service

Required Education
ESSENTIAL EDUCATION
B Pharm / BSc Pharm

Required Experience
ESSENTIAL MINIMUM EXPERIENCE
3 years working as a pharmacist in a community or institutional/ hospital pharmacy

Desired Experience
3-5 years supervisory or managerial experience in an institutional/hospital pharmacy

Required Job Skills And Knowledge

  • Risk management processes and procedures
  • Pharmacy and related healthcare industry
  • Financial management
  • Ethical and surgical product knowledge
  • Relevant Pharmacy legislation (e.g. Pharmacy Act; Good pharmacy practice; Medicine Control Act 101 of 1965)
  • Medical Aid Scheme benefits; regulations and formularies
  • Clinical pharmacy and antimicrobial stewardship
  • Pharmacy stock management

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Pharmacy Manager

Soweto, Gauteng R450000 - R900000 Y Shoprite Holdings Ltd

Posted today

Job Viewed

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Job Description

Purpose of the Job

We're searching for a Pharmacy Manager to join our team at Medirite Dobsonville In this role, you will be tasked with leading a team and ensuring that the pharmacy operates seamlessly and efficiently.

Key Performance Areas include:

INDIVIDUAL

  • Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

  • Pharmacy administration
  • Housekeeping
  • Stock control
  • Customer service
  • Sales
  • Compliance
  • Marketing campaigns

MANAGEMENT

  • Operational work planning.
  • Priority setting and scheduling of staff.
  • Operational performance monitoring.
  • People and enabling capacity management/Resourcing.
  • Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office.
  • Resolve escalated operational issues.
  • Budget management.

LEADERSHIP

  • Developing and tutoring staff, interns, and assistants.
  • Motivate and discipline the team.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives

INDIVIDUAL

  • Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

  • Pharmacy administration
  • Housekeeping
  • Stock control
  • Customer service
  • Sales
  • Compliance
  • Marketing campaigns

MANAGEMENT

  • Operational work planning.
  • Priority setting and scheduling of staff.
  • Operational performance monitoring.
  • People and enabling capacity management/Resourcing.
  • Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
  • Resolve escalated operational issues.
  • Budget management.

LEADERSHIP

  • Developing and tutoring staff, interns, and assistants.
  • Motivate and discipline the team.
Qualifications

Essential

  • Bachelor of Pharmacy degree/ equivalent qualification.
  • Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

  • Registered as a tutor.
Experience

Essential

  • Experience in managing staff.
  • Experience working in a retail pharmacy environment.
Knowledge and Skills
  • Knowledge of Retail operations.
  • Knowledge of dispensing systems and ordering systems.
  • Knowledgeable with regard to pharmacy legislation.
  • Knowledge of financial management principles and systems.
  • Computer literacy – MS Office skills.
  • Unisolv experience.
  • Marconi experience (advantageous).
  • Effective conflict management skills.
  • Excellent interpersonal and customer-centric skills.
  • Excellent organizing and planning skills.
  • High level of attention to detail.
Applicant Feedback Policy

Shoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful

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Pharmacy Manager - Rosettenville

Johannesburg, Gauteng Clicks Group Limited

Posted 19 days ago

Job Viewed

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Job Description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  1. To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
  2. To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
  3. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
  4. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  5. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  6. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  7. To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
  8. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  9. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  10. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
  1. SAPC and relevant legal knowledge
  2. Ethical working practice and compliance
  3. Knowledge of stock, cost, risk and compliance management procedures
  4. Knowledge of patient care, professional counselling
  5. Knowledge of customer service excellence
  6. Knowledge of labour legislation and IR practices
  7. Sound understanding and application of financial management principles
  8. Knowledge of competency based interviewing
Skills:
  1. Sound managerial, tutorship and coaching skills
  2. Results and target driven
  3. Planning and organising skills
  4. Problem-solving skills
  5. Strong customer orientation
  6. Interpersonal skills (Customer service orientation and effective patient care)
  7. Leading and Supervising
  8. Delivering Results and Meeting Customer Expectations
  9. Planning and Organising
  10. Relating and networking
  11. Coping with Pressures and Setbacks
  12. Entrepreneurial and Commercial Thinking
  13. Working with people
  14. Adhering to Principles and Values

Experience:

  1. Essential: Minimum 2 years’ experience post community service year
  2. Essential: Minimum 1 year People Management experience
  3. Essential: Registration as Responsible Pharmacist with SAPC

Education:

  1. Essential: Registered Pharmacist with SAPC
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Pharmacy Manager - Diepkloof

Johannesburg, Gauteng Clicks Group Limited

Posted 19 days ago

Job Viewed

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Job Description

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

  • To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
  • To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
  • To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
  • To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
  • SAPC and relevant legal knowledge
  • Ethical working practice and compliance
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of patient care, professional counselling
  • Knowledge of customer service excellence
  • Knowledge of labour legislation and IR practices
  • Sound understanding and application of financial management principles
  • Knowledge of competency based interviewing
Skills:
  • Sound managerial, tutorship and coaching skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Interpersonal skills (Customer service orientation and effective patient care)
  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Planning and Organising
  • Relating and networking
  • Coping with Pressures and Setbacks
  • Entrepreneurial and Commercial Thinking
  • Working with people
  • Adhering to Principles and Values

Experience:

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential:Registration as Responsible Pharmacist with SAPC

Education:

  • Essential: Registered Pharmacist with SAPC
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Pharmacy manager - rosettenville

Johannesburg, Gauteng Clicks Group Limited

Posted today

Job Viewed

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Job Description

permanent
To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. Knowledge: SAPC and relevant legal knowledge Ethical working practice and compliance Knowledge of stock, cost, risk and compliance management procedures Knowledge of patient care, professional counselling Knowledge of customer service excellence Knowledge of labour legislation and IR practices Sound understanding and application of financial management principles Knowledge of competency based interviewing Skills: Sound managerial, tutorship and coaching skills Results and target driven Planning and organising skills Problem-solving skills Strong customer orientation Interpersonal skills (Customer service orientation and effective patient care) Leading and Supervising Delivering Results and Meeting Customer Expectations Planning and Organising Relating and networking Coping with Pressures and Setbacks Entrepreneurial and Commercial Thinking Working with people Adhering to Principles and Values Experience: Essential: Minimum 2 years’ experience post community service year Essential: Minimum 1 year People Management experience Essential: Registration as Responsible Pharmacist with SAPC Education: Essential: Registered Pharmacist with SAPC #J-18808-Ljbffr
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Pharmacy manager - diepkloof

Johannesburg, Gauteng Clicks Group Limited

Posted today

Job Viewed

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Job Description

permanent
To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. Knowledge: SAPC and relevant legal knowledge Ethical working practice and compliance Knowledge of stock, cost, risk and compliance management procedures Knowledge of patient care, professional counselling Knowledge of customer service excellence Knowledge of labour legislation and IR practices Sound understanding and application of financial management principles Knowledge of competency based interviewing Skills: Sound managerial, tutorship and coaching skills Results and target driven Planning and organising skills Problem-solving skills Strong customer orientation Interpersonal skills (Customer service orientation and effective patient care) Leading and Supervising Delivering Results and Meeting Customer Expectations Planning and Organising Relating and networking Coping with Pressures and Setbacks Entrepreneurial and Commercial Thinking Working with people Adhering to Principles and Values Experience: Essential: Minimum 2 years’ experience post community service year Essential: Minimum 1 year People Management experience Essential: Registration as Responsible Pharmacist with SAPC Education: Essential: Registered Pharmacist with SAPC Do you require help with the registration process? By clicking on the above you are agreeing to this site's Terms of Use.Read our full Data Protection Policy here. To ensure safe access to your data, your password needs to meet the below minimum requirements:Minimum of 6 characters long Minimum of 1 numeric character (0 - 9) Minimum of 1 lowercase character (a - z) Minimum of 1 uppercase character (A - Z) Minimum of 1 special character, for example@?#$%. Will be used for account recovery in the case that you no longer have access to the supplied email address.CV file * We will parse your CV to make creating a profile as easy as possible #J-18808-Ljbffr
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