129 Pharmacy Management jobs in South Africa

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

One of our leaders in the medical laboratory sector is seeking an experienced and qualified Head of Database management.

Qualifications and experience :

Bachelors' degree - Information Technology / Computer Science and a Post grad will be a BONUS

No less than 8 years' SQL server database admin experience, of which 3 years' in a senior role / leadership role

Must have gained experience in SQL environment, SSIS / SSRS, PowerBI integration, data warehousing

Knowledge of data governance, backup architecture, regulatory compliance (POPIA, ISO 27001)

Great track record as reference checks will be conducted upfront

Key skills :

Enterprise database architecture

Security

Leadership

Resource management

Data governance

Problem solving

Risk management

Stakeholder management

Relationship management

Key performance areas :

Strategy drafting and implementation

Database administration and engineering

Data governance and compliance

Act as Trusted Advisor during migrations, system upgrades and project design

Leading a team

SD Recruitment is looking for a Pharmacy Manager that has research experience for a 2 month contract based in Crossroads.

The main purpose of this position is to manage the pharmacy according to South African Pharmacy Council (SAPC), Medicines Control Council (MCC), National Institutes of Health (NIH), Good Clinical and Good Pharmacy Practice Guidelines (GCP and GPP).

The Pharmacy Manager will be responsible for:

1. Pharmacy Regulatory Compliance including
2. Family Planning and Sexually Transmitted Infection medication management
3. Investigation Product (IP) Management
4. Record Management
5. Staff supervision

Key performance areas (4 – 6) (What)

1. Pharmacy Regulatory and Compliance Management

Activities / Objectives / Tasks (How)

• Develop, implement and maintain Pharmacy Standard Operating Procedures and Establishment Plans according to international regulatory standards as specified by multiple research agencies
• Ensures the pharmacy is run and managed as according to South African pharmacy and research ethical standards.
• Manage the Pharmacy as per SAPC Responsible Pharmacist requirements
• Ensure annual South African Pharmacy Council (SAPC) accreditation of pharmacy
• Plan and implement Pharmacy technical appliances – follow up on any issues
• Responsible for development and management of equipment maintenance calibration plan.
• Mentor pharmacists for South African Tuberculosis Vaccine Intervention (SATVI)
• Backup for Lead Pharmacist of Cape Town Clinical Trials Unit studies (4 pharmacies).

Results / Outcomes (Why)

• Pharmacy is in compliance with all related legislation
• Approved Pharmacy Establishment Plan
• Write and revise SOPs on Pharmacy and IP management and response to Equipment failure when requested
• All documentation accurate and up to date at any time checked.
• Registration as Responsible Pharmacist
• Pharmacy meets all SAPC requirements
• SAPC inspection reports
• Annual SAPC Pharmacy Registration certificates and Pharmacy staff certificates are up to date
• Maintenance logs are up to date.
• All equipment fully operational and malfunctions are attended to timeously
• Report on Monitoring of logs and service records by study monitors is positive

2. Record Management

Activities / Objectives / Tasks (How)

• Maintain IP accountability records in accordance with the standards required by the SAPC, MCC, ICH-GCP and IPM
• Maintain prescription records against which IP is dispensed
• Maintain Pharmacy sections of the Research Site Files

Results / Outcomes (Why)

• Records are accurately and timeously captured according to study protocol
• All documentation accurate and up to date at any time checked.

3. Family Planning and Sexually Transmitted Infection medication management

Activities / Objectives / Tasks (How)

• Check prescriptions and advise medical officers as to drug interactions and contra-indications to ensure participant safety
• Receive medication from supplier – document receipt and resolve discrepancies
• Store medication under correct conditions at the site
• Dispense medication as per pharmacy regulations
• Dispose of medication as per pharmacy regulations

Results / Outcomes (Why)

• Medication is handled according to South African Pharmacy Council (SAPC) and Medicines Control Council (MCC) requirements
• DoH monitoring/audit reports are favorable.

4.Investigational Product (IP) Management

Activities / Objectives / Tasks (How)

• Responsible for pharmacy related research activities for active protocols, protocols under development and in accreditation.
• Maintain adequate stock levels of IP at the site
• Responsible for randomization (blinding / unbinding) of participants in order to prevent research bias and maintain participant confidentiality
• Receive IP from supplier – document receipt and resolve discrepancies
• Store IP under correct conditions at the site
• Label IP prior to dispensing
• Responsible for ensuring prescriptions are checked prior to dispensing IP as per randomization protocol.
• Dispense IP as per specific protocol requirements
• Receive and reconcile IP returns
• Store IP (used and unused) on site until monitor confirms IP accountability
• Dispose of used IP as per sponsor requirements
• Return unused IP to supplier for storage until IP destruction permitted
• Participate and assist in funder regulatory and compliance audits

Results / Outcomes (Why)

• Study product is distributed according to protocol
• All trial participants receive IP on time according to protocol
• Optimal stock levels maintained at all times
• Trial monitoring reports regarding Pharmacy always favourable
• All documentation accurate and up to date at any time checked.
• Sponsor monitoring/audit reports are favorable
• Monitoring reports are favorable and any reports or findings are documented

5. Pharmacy staff supervision

Activities / Objectives / Tasks (How)

• Line manage the pharmacy staff
• Keep all pharmacy staff informed of developments within the department
• Ensure all pharmacy staff undergo performance reviews as per UCT HR policy
• Identify training needs and organize relevant training initiatives
• Coach Staff to assist with performance improvement

Results / Outcomes (Why)

• All human resource functions relating to own staff are carried out timeously and in accordance with UCT HR policy, and relevant legislation

Minimum Requirements

• Pharmacy Degree
• Atleast 5 years experience

Join to apply for the Pharmacy Manager role at The Shoprite Group of Companies

Join to apply for the Pharmacy Manager role at The Shoprite Group of Companies

We're searching for a Pharmacy Manager to join our team at Medirite Dobsonville! In this role, you will be tasked with leading a team and ensuring that the pharmacy operates seamlessly and efficiently.

Key Performance Areas Include

INDIVIDUAL

• Dispensing
  
  

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns
  
  

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office.
• Resolve escalated operational issues.
• Budget management.
  
  

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Health Care Provider
• Industries Retail

Referrals increase your chances of interviewing at The Shoprite Group of Companies by 2x

Get notified about new Pharmacy Manager jobs in Soweto, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Medication Safety Management:
? Implement best operating practice related to medication safety with the
objective of reducing medication incidents.
? Drive a system of incident reporting, identify negative trends and
implement corrective action.
? Drive antimicrobial stewardship programs in the hospital.
? Drive the implementation and compliance to company policies and
processes.
? Ensure compliance with South African Pharmacy Council (SAPC),
Department of Health (DOH) and other statutory and legal
requirements.

Relationship Management:
? Build mutually beneficial relationships with both internal and external
customers as it relates to the delivery of an effective and quality
pharmaceutical service within the hospital and the retail pharmacy.
? Engage with Doctors and Patients with regards to medication and other
matters.
? Ensure client expectations are met, and quality client service provided.
? Maintain professional ethics and ensure these are demonstrated
personally and by team members.

Financial Management:
? Achieve hospital budgeted financial measures as it relates to the
Pharmacy.
? Manage the cost of sales of pharmaceuticals in line with revenue and
budget.
? Communicate and implement cost saving opportunities.
? Conduct financial analysis monthly, identify negative trends and
implement corrective action.
? Ensure that expenses are authorized and allocated and controlled
accordingly.
? Scrutinize stock reports regularly to identify errors and implement
corrective measures so as to ensure proper inventory management is
continuously improved and risks identified and mitigated.
? Implement effective stock management processes:
o Stock is ordered, received and issued according to Company
requirements and stock management principles;
o Preferred supplier agreements are adhered to;
o Stock takes are coordinated according Company requirements; and
o Stock variances are reported and addressed in order to minimize
risks.

People Management:
? Demonstrate visible leadership in respect of Group values, strategy and
operating model.
? Sponsor company initiatives and projects as it relates to the hospital.
? Participate in hospital management committee meetings and forums.
? Lead and manage the Pharmacy team meetings and ensure
participation from all parties.
? Recruit, retain, motivate and develop Pharmacy staff.
? Provide direction and inspire positive work behavior in team.
? Review compliance to company standards and statutory and legal
requirements, and manage performance (outputs) of staff within area of
responsibility and take remedial action.

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

• Registered as a tutor.

• Experience in managing staff.
• Experience working in a retail pharmacy environment.

• Knowledge of Retail operations.
• Multi lingual
• Knowledge of dispensing systems and ordering systems.
• Knowledgeable with regard to pharmacy legislation.
• Knowledge of financial management principles and systems.
• Computer literacy MS Office skills.
• Unisolv experience.
• Marconi experience (advantageous).
• Effective conflict management skills.
• Excellent interpersonal and customer-centric skills.
• Excellent organizing and planning skills.
• High level of attention to detail.