116 Pharmacy Management jobs in South Africa

The General Manager - Pharmacy Networks Management Provider (PNMP) role leads the strategic and operational activities related to the pharmacy network. This role oversees the development, optimization, and performance management of pharmacy provider networks, ensuring compliance with regulatory standards, funding requirements, and member satisfaction goals. The General Manager collaborates cross-functionally with internal departments, external pharmacy providers, the clearing house, and other service providers, within the environment and regulatory bodies.

• Ensure that the unit consistently meets the Scheme's service level requirements and operational deadlines.


• Ensure that the PNMP unit is patient-centric and supports the Scheme's strategic objectives.


• Define, establish and refine workflow processes throughout the PNMP to meet required deliverables and achieve maximum efficiencies.


• Manage the PNMP business unit to ensure that productivity targets and quality standards are consistently met.


• Recruit and appoint new staff in line with existing recruitment processes.


• Ensure that standard operating procedures are compiled, implemented and maintained for each functional area.


• Ensure that quality control processes are maintained, refined and consistently applied.


• Ensure that staff are fully trained and regularly assessed.


• Plan staffing and ensure resources are appropriately deployed to meet varying operational requirements.


• Define, establish and refine day-to-day operations.


• Ensure the timely compilation and submission of Scheme requirements.


• Ensure the timely compilation and distribution of business management information.


• Ensure Scheme service provider integration and the management of service provider networks (SPN) relationships.

• Develop and implement strategies for building and maintaining a high-performing pharmacy provider network.


• Lead contract negotiations and ongoing relationships with pharmacies, including chains, independents, and specialty providers.


• Ensure that geographic coverage and accessibility of the GEMS pharmacy network aligns with regulatory requirements and business goals.

• Analyze network performance using KPIs (e.g., cost, utilization, access, quality).


• Identify underperforming pharmacies and develop corrective action plans.


• Lead initiatives to improve adherence, medication therapy management (MTM), and clinical outcomes.

• Maintain good relationships with pharmacy providers, the clearing house, internal departments, and the Scheme's other service provider networks (SPN's).


• Maintain strong relationships with internal and external stakeholders to support value-based care and population health initiatives.

• Ensure the pharmacy network complies with all statutory regulations.


• Support audits and provide necessary documentation and reporting.

• Oversee day-to-day operations of pharmacy network management, including credentialing, contract management, and performance monitoring.


• Drive process improvement initiatives to increase efficiency, reduce cost, and improve quality of care.


• Manage pharmacy claims operations in partnership with the PBM and IT departments.

• Lead, mentor, and develop a team of operations managers and support staff.


• Foster a culture of accountability, innovation, and continuous improvement.


• Develop Leadership and Business Continuity strategies.

• A Pharmacist qualification (B. Pharm/M.Pharm).


• Minimum 5 years' senior management experience within the medical scheme industry is preferred.


• An additional qualification, preferably business/strategy, is advantageous.


• Understanding of the Community Pharmacy environment.


• Understanding of medicine supply.


• Understanding of Pharmacoeconomics.


• Experience in and understanding of medicine utilization and costs in a medical scheme, and analyses pertaining thereto.

• BPharm degree


• Managed Healthcare


• Senior Management Experience

• Director

• Full-time

• Management and Manufacturing

• Higher Education

Overview

Join Our Management Team – Food Services Healthcare

We’re looking for dynamic and experienced professionals to join our growing team in key management roles across catering, culinary, and project management. Whether your expertise lies in managing catering operations, leading culinary teams, or overseeing multi-site projects, this opportunity offers a platform to make a real impact in a fast-paced service-driven environment. You’ll be at the heart of our food service operations.

• Lead and support teams across catering, culinary, and project functions
• Drive revenue growth, profitability, and cost efficiency
• Deliver operational excellence through consistent execution of company standards
• Build and maintain strong client relationships
• Manage contracts, budgets, and team development initiatives
• Oversee compliance with Health, Safety, Environmental and Food Safety policies
• Support menu innovation, project delivery, and continuous improvement initiatives

• Matric / Grade 12 (a relevant tertiary qualification in Catering, Hospitality, Culinary Arts, or Project Management is an advantage)
• 5+ years’ experience in the services industry, with at least 2 years in a leadership or multi-unit/project role
• Strong background in the food industry (catering management, project delivery, or culinary leadership)
• Budgeting, cost control, and P&L expertise
• Proven leadership and people management skills
• Experience with industrial relations and union engagement
• Strong financial acumen and client service orientation
• A results-driven mindset with the ability to thrive under pressure

This is an exciting opportunity for professionals who want to take their careers to the next level. You’ll have the chance to make an impact, lead teams, and shape the future of food services in a dynamic and growing organisation.

Food by Empact Group is where culinary delights meet exceptional hospitality!

A busy retail pharmacy is looking for a reliable and motivated Sales Assistant to join our team.

Requirements:

• Minimum 2 years' experience in a pharmacy retail environment (essential)
• Matric certificate (Grade 12)
• Own reliable transport
• Computer literate
• Strong stock control and stock item knowledge
• Previous cashier/till experience
• Willing and able to work retail hours, including weekends and public holidays

What we offer:

• Friendly and professional working environment
• Opportunity to grow within the pharmacy industry
• Competitive remuneration based on experience

Job Type: Full-time

Work Location: In person

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators

Ensure seamless transition and flawless service delivery

• Focus on transition with ‘Zero’ impact on service delivery
• Focus on efficiencies - leaner, greener and faster
• Focus on Process stabilization & sustained delivery
• Reducing operation costs
• Make TBP more effective
• Build effective process management system
• FTE headcount
• Revenue from the BU Vs. Target
• Gross Margin for the BU
• MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

• Deliver on client benefits through innovation and improvements
• Create plan to deliver efficiency
• Strengthen operational team as well as support functions to minimize leakages
• Partner with transformation team for value delivery
• Identify transformation opportunities where available
• Customer Satisfaction Survey results Vs. Desired
• Performance Index
• Improvement through Innovation

People management

• Engagement plan for each stage of employees
• Focus on employee training and development with regard to building domain expertise
• HIPO engagement initiatives to be reviewed regularly
• Cross training and skill enhancement for managing high influx of volume
• Support to Line HR and utilize their expertise more from a people engagement and retention perspective
• Ensure minimal staff attrition and high levels of engagement
• Employee Attrition Rate
• Employee Engagement Surveys

Provide assistance to industry and BU leadership for development of strategies for business development and process improvements. Working on Strategic Priorities such as (but not limited to):

• Look for opportunities to deliver additional savings for the clients
• Deliver operational efficiency improvements for both the call centre and Client
• Assistance in business development as and when required
• Reduction in Overheads as % of Revenues
• Participation in people development initiatives
• Process improvement
• USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery

Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS

Financial Dimensions: Managing the revenue and profitability and Value Delivery

KEY DECISIONS

Decisions you make by yourself

• Strategic improvement for process delivery
• People / management rationalization

INTERACTIONS

Internal Job Role you need to interact with internally in the organization to enable success in your day to day work

• Business HR Team
• Corporate HR for staffing, internal movement, training, learning and development
• Finance Team
• Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

• Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement

Educational Qualifications

Graduate in any field

Post graduate is preferable

Functional Skills

Experience of managing Healthcare Operation

Client relationship management

Managing large contact center

Behavioral Skills

Decisions making

Prioritization

Analytical skills

People management

Excellent communication skills

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

Overview

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

• Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
• Drive operational efficiency, cost optimisation, and performance improvements across teams
• Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
• Ensure SLA adherence and maintain high levels of client satisfaction
• Build and mentor high-performing teams, focusing on employee engagement, development, and retention
• Support leadership in business development initiatives and process improvement strategies
• Monitor financial performance, including revenue, gross margin, and operational KPIs

• Graduate qualification required; postgraduate qualifications advantageous
• Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
• Proven experience managing large contact centers and client relationships
• Strong analytical, decision-making, and prioritisation skills
• Excellent communication and interpersonal skills
• Demonstrated ability to manage and develop high-performing teams