122 Outbound Concierge Consultant Proactive Services Wcp jobs in Cape Town

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer-centric way to ensure that we live by our service principles.
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
• Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution.

Competencies and Skills required:

• Delivering results and meeting customer expectations.
• Presenting and communicating information.
• Excellent verbal and written communication skills.
• Analyzing, writing, and reporting.
• Deciding and initiating action.
• Working with people.
• Following instructions and procedures.
• Time management.

Education and experience required:

• Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Matric (Compulsory).
• The Business Writing Skill (Advantageous).
• Clear Credit & Criminal Record.
• Must be South African Citizen.
• Available immediately / 2 weeks notice.
• Fibre at home compulsory to accommodate potentially working from home when required.
• Must be fully vaccinated.

Salary: R 9500 per month.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a dedicated and personable Customer Service Agent to join our team and be the first point of contact for our valued customers. In this role, you will play a key part in delivering exceptional service by responding to inquiries, resolving concerns, and ensuring a positive customer experience across all communication channels. If you are a strong communicator with a passion for helping others and thrive in a fast-paced environment, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions.

Start Date: 07th July 2025Work Pattern/Shifts: This role follows U.S aligned working hours to ensure effective communication and collaboration with our teams and stakeholders across time zone

Key Responsibilities:

• Assist customers with inquiries, complaints, product information, and service-related issues via phone, email, or chat.

• Troubleshoot and resolve customer problems effectively, escalating complex or unresolved issues to the appropriate departments when necessary.

• Maintain accurate and detailed records of all customer interactions and transactions in the system.

• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service provided.

• Collaborate with internal teams such as technical support, billing, or logistics to address customer concerns and ensure timely resolutions.

• Stay up to date with client products, services, procedures, and policies to provide clear and accurate information to customers.

• Meet or exceed individual and team performance targets, including response times, resolution rates, and customer satisfaction scores.

• Handle sensitive or confidential information with professionalism and in compliance with data protection guidelines.

• Identify recurring issues or trends and provide feedback or suggestions for service improvements.

• Contribute to a positive work environment by maintaining a cooperative and professional attitude with colleagues and supervisors.

• Support onboarding or mentoring of new team members when required.

• Perform other duties as assigned to support the overall effectiveness of the customer service team.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• NSC certificate (Grade 12) is required.
• Clear criminal record.
• Must pass a drug screening test
• Excellent command of English
• At least 1-2 years of experience in a customer care agent or call center role.
• Strong communication and interpersonal skills.
• Must be able to commute to our offices

• Good problem-solving skills and the ability to work under pressure.

• Proficiency with basic computer systems and CRM tools is a plus.

• Team player with a willingness to learn and adapt.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life Finish MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

1. Career development and opportunities to apply for internal promotions following your probationary period.
2. Monthly, Quarterly and Annual awards with marvelous prizes.
3. Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
4. Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
5. Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
6. Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
7. Join communities and collaborate with your colleagues on our internal Social Media platform.
8. The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections, customer service as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Requirements:

1. Minimum passed Grade 11 / Matric
2. Minimum of 6 months - 1 year experience as an advisor within the BPO/ Contact Centre Industry
3. Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
4. Clear credit and criminal record check
5. Computer literate
6. Effective written and verbal communication skills
7. Experience working in a contact centre is essential

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

We’re looking for friendly, customer-focused individuals who are passionate about making a difference with every interaction. If you're confident on the phone, skilled at solving problems, and always put the customer first, we want to hear from you.

In this role, you’ll handle inbound calls from existing energy customers who’ve recently received information about the benefits of switching to a fixed energy tariff.

You’ll guide them through their options, support them in completing their fixed tariff applications, and, where appropriate, introduce additional products and services.

Throughout every call, your goal will be to deliver an outstanding experience and help build long-term customer relationships.

We’re proud to be customer-obsessed and we want you to feel the same. That’s why you’ll receive comprehensive, end-to-end training covering everything from our brand and the energy industry to the tools and skills needed for your role.

You’ll take part in a 3-week training programme combining interactive, classroom-based learning with ongoing support to ensure you’re fully prepared and confident before going live.

Our typical shift pattern involves: 40 hours within the week, 10 AM and 8 PM (SA hours) Monday-Friday, on a rotational basis.

As a valued member of our customer service retention team, you'll be the friendly voice on the other end of the phone, helping customers feel heard, supported, and confident in their energy choices.

Your role can include, but isn’t limited to:

• Retaining customers who may be facing financial challenges by having compassionate, solution-focused conversations around their needs.
• Becoming a brand ambassador, managing customer queries from start to finish with all the tools and support you need.
• Handling inbound calls.
• Using our email platform to follow up on customer queries and keep everyone in the loop.
• Raising and resolving complaints with care and professionalism, following our Customer Handling Process (CHP).
• Identifying and recording vulnerable customer circumstances, ensuring they receive the right support.
• Creating new accounts for customers moving into homes we supply.
• Providing tariff quotes, credit checks, and assisting with tariff renewals that suit the customer's needs.
• Booking appointments for metering issues and helping customers stay connected.
• Promoting the benefits of smart meters, handling objections, and arranging installations.
• Taking secure payments through our automated payment system.
• Setting up direct debits and talking customers through their payment options.
• Helping customers who are in debt by creating manageable payment plans, offering guidance, and pointing them to trusted third-party support services.
• Responding quickly to emergency callouts or cases where a customer’s meter is off supply – resolving issues fully and empathetically.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• 12 months' experience in a retention, collections, or customer sales-through-service role in a call centre environment.
• Proven experience in customer retention and handling objections confidently.
• A strong track record of achieving KPIs and performance targets.
• A self-starter who’s also a great team player.
• Knowledge of call compliance and a commitment to doing things right.
• Able to build rapport, show empathy, and adapt communication style to suit the customer.
• Excellent communication and interpersonal skills.
• Great at problem-solving and using analytical thinking to find the best solutions.
• A customer-first mindset and genuine desire to create positive experiences.
• Full training & Support
• Up to R1000 performance bonus
• Medical Insurance*
• Maternity benefit**
• Well-being with Ky (onsite counselling)
• Mid-month Travel Allowance
• Monthly Recognition Awards
• Annual Recognition Awards Party
• Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool)
• Access to our Learning & Development Talent SPA
• A diverse & inclusive working environment

*Available post-6-month probationary period.
**Available after 1 year of service.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.

If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

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Our client based in Century City is seeking Customer Service Advisor in the following languages: Afrikaans, Swati or Ndebele and in addition must be fluent in English.

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Fluent in Afrikaans or Swati or Ndebele (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Critical Skills/ Competencies:

• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverables and workload accordingly (good organisational skills)

Salary and working hours:

• The salary, R9500
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00

Office Location:

• Century City

Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number QVVYX6VR in the subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days). Hours will differ depending on campaign opening times.
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realizing your potential? At Foundever , we focus on you and, with your drive, look to create your best moments .

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site, the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern, and competitive salary, we want to hear from you.

We work with a number of well-known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging, then this is the job for you.

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers, and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

• Listening to customer concerns and providing information, answers, or responses.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts where applicable.
• Keeping records of customer interactions.
• Ensuring customer satisfaction.

To join our team we are looking for people with a minimum of 1 year experience working in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

• Good communication skills : the ability to clearly and effectively communicate with customers over the phone.
• Empathy : the ability to understand and relate to the customer's perspective.
• Patience : the ability to remain calm and composed.
• Adaptability : the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Positive attitude : the ability to remain positive and upbeat even during difficult customer interactions.
• Advantageous : Knowledge of customer service best practices and call centre technology.
• Education : Minimum Grade 12.
• Background : A clear criminal background and credit check.

.and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Job Summary:
The Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to improve service delivery. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric attitude.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Provide accurate information about products, services, and company policies.
3. Resolve customer issues and complaints effectively, ensuring a positive customer experience.
4. Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.
5. Prepare and generate reports on customer service activities and performance metrics.
6. Update customer accounts and service databases as needed.

Qualifications:

1. Matric or equivalent; additional education in customer service, communications, or a related field is a plus.
2. 1 year experience in a customer service role, preferably in a call center or customer support environment.
3. Excellent verbal and written communication skills.
4. Strong interpersonal skills and the ability to build rapport with customers.
5. Proficiency in MS Office (Word, Excel, Outlook) and customer service software (e.g., CRM systems).
6. Ability to multitask, prioritize, and manage time effectively.
7. Problem-solving skills and a proactive attitude.
8. Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.