408 Outbound Services jobs in South Africa

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements :

• Grade 12 / Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities :

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements :

• Grade 12 / Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities :

• Implement performance and consequence frameworks to address underperformance
• Develop and execute action plans for team development and retention
• Achieve collections and financial targets while optimizing productivity
• Manage performance, compliance, and team workload
• Regular client interaction and reporting on operational performance
• Ensure regulatory compliance and internal policy adherence
• Identify talent and nurture successors for future growth.

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

Call Center Manager • Durban North, South Africa

Who We're Looking For:

We are searching for empathetic, patient, and skilled call Centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.

Key Responsibilities:

Engage with clients via phone to understand their financial situation and explain debt management options.
Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
Develop customized repayment plans tailored to the client’s specific needs and circumstances.
Demonstrate strong negotiation skills to work with creditors on behalf of clients.
Build and maintain trust with clients by providing compassionate, attentive service.
Ensure all client information is kept confidential and accurate within company systems.
Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Key Requirements:

At least 1 year of experience in a call Centre or customer service role (preferred).
1 year of experience in cold calling or tele sales (preferred).
Knowledge of debt management solutions and financial matters (preferred).
Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
Compassionate, empathetic, and patient demeanor when interacting with clients.
Strong negotiation and problem-solving skills.
Ability to work independently and as part of a team.
Must be organized and detail-oriented.
Being multilingual is a strong advantage
Job Type: Full-time

Pay: From R4 500,00 per month

exciting commission structures (uncapped)

Job Type: Full-time

Application Question(s):

Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)

Location:
Cape Town, Western Cape (Required)

**UNLOCK YOUR EARNING POTENTIAL - JOIN OUR DYNAMIC SALES TEAM!**

We are one of SA's largest independent distributors of uniquely developed financial products, based in Roodepoort. We are looking for a career-oriented individual with a flair for the sales industry, someone who can groom into a leadership role.

We're seeking ambitious individuals who:

- Are passionate about sales and eager to excel-Possess 2+ years of sales experience

- Hold a Matric certification / NQF level 4 and a valid South African ID- Excel in communication, problem-solving, and self-motivation- Consistently exceed sales targets and strive for excellence

What we offer YOU:

- Competitive commission structure with unlimited earning potential- Career growth opportunities with clear progression paths- Recognition and rewards program for top performers- Full in-house training to enhance your sales skills

Ready to take your sales career to the next level?

Email your CV, Matric / NQF Level 4 and SA ID to:

Call:

Only shortlisted candidates will be contacted

Company Description

UNLIMITED ESSENTIALS, LLC is a medical practice company based in Pembroke Pines, Florida, United States. Our organization provides top-tier medical services and is committed to delivering exceptional patient care. With our main office located at 10211 PINES BLVD, we are dedicated to meeting the diverse medical needs of our community through outstanding service and compassionate care.

Role Description

This is an on-site full-time role for Call Center Agents based in Randburg. The Call Center Agents will be responsible for managing inbound and outbound calls, addressing customer inquiries, providing effective customer service, and resolving issues in a timely manner. Day-to-day tasks include responding to customer queries, maintaining accurate customer records, and ensuring high levels of customer satisfaction through professional and efficient interaction.

Qualifications

• Experience in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Strong Interpersonal Skills to effectively communicate with customers
• Proficiency in Computer Literacy
• Excellent written and verbal communication skills
• Ability to work efficiently in a fast-paced environment
• Prior experience in a call center environment is a plus
• High school diploma or equivalent; a degree in any relevant field is advantageous

• Seniority level Entry level

• Employment type Full-time
• Industries Medical Practices

Referrals increase your chances of interviewing at UNLIMITED ESSENTIALS, LLC by 2x

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Requirements

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. We would love to have you join our team if you meet the above requirements.

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

• Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST)

• Handle inbound and outbound calls professionally
• Book appointments for specialists with leads who have expressed interest in our services
• Follow up with clients to confirm appointments and provide necessary information
• Maintain a positive customer experience through effective communication
• Achieve targets and earn performance-based incentives

• Excellent verbal communication and phone etiquette
• Experience in handling inbound and outbound calls
• Ability to work with client lists and manage booking processes
• Goal-oriented and motivated to meet and exceed targets

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

We're looking for outbound sales consultant agents!

Requirements:

1. Matric certificate
2. Minimum 6 - 12 months outbound sales experience
3. Medical GAP and Motor warranty experience is an advantage
4. Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission.

We are looking for people that are serious about making money. Would love to have you join our team if you meet the above requirements.

Key Purpose

The primary function of this role is to effectively provide ongoing support to external clients by providing high quality levels.

Areas of responsibility may include but not limited to:

• Answer all inbound calls with courtesy, professionalism, and empathy.
• Maintain a calm and respectful tone, particularly during sensitive or emotional client interactions.
• Demonstrate ownership by resolving unattended or escalated queries within defined service standards.
• Provide accurate and detailed information related to will drafting, amendments, storage, collection, and retrieval.
• Clearly communicate the procedural steps involved in the drafting or access of a will.
• Educate clients on required supporting documents and assist in the completion of forms.
• Log client inquiries, actions taken, and follow-ups in the CRM system accurately and promptly.
• Escalate complex or legal-specific cases to team leaders or management when required.
• Track ongoing cases, ensuring proactive updates and resolution follow-through (via phone, email, or automated systems).
• Perform all related administrative tasks within set quality standards and turnaround times.
• Keep detailed and compliant records of every engagement.
• Meet internal targets such as SLAs (Service Level Agreements), TAT (Turnaround Time), and TWT (Today’s Work Today).
• Consistently meet or exceed performance metrics including call handling time, accuracy, and client satisfaction.
• Embrace new learning opportunities and be open to developing additional skills based on business needs.
• Support ad hoc tasks and projects as assigned by leadership.
• Adhere to assigned work shifts, demonstrating reliability and punctuality.
• Build trust with clients and brokers through consistent and professional engagement.
• Uphold the values of confidentiality, integrity, and service excellence in every interaction.

Education and Experience

Essential:

• Matric (minimum C symbol pass advantageous)

Advantageous:

• At least 6 months of working experience in an inbound call centre environment within the Life Insurance industry
• Certificate in Call Centre operations

Technical Skills and Knowledge

Essential:

• Basic knowledge of call centre operations
• Intermediate proficiency on the full MS Office suite
• Excellent verbal and written communication skills
• Time management skills
• Good administration skills along with good attention to detail

Advantageous:

• Basic understanding of Discovery Life products, processes and systems
• High tolerance for stress