682 Operations Managers jobs in Gauteng

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

Proactive in optimising business processes through automation ad analytics. Solution design and documentation. Project coordination. Map internal workflows and identify inefficiencies. Work with teams to document manual processes and recommend automation. Meet with clients, diagnose problems and propose structured solutions. Write clear briefs for developers (problem-logic-solution). Coordinate projects and ensure solutions are delivered as scoped. This role will bridge operations, clients and technical teams by analysing business processes, engaging with clients, and ensuring logical problem-to-solutions workflows. Gauteng based. SA citizen only.

Executive: Business Operations & Enablement (COO)

Job Summary: To build, deploy and run services that underpin operational performance – leading and directing the operational environment and business architecture that drives productivity, support and enable the translation of strategy into action, including but not limited to process improvement, innovation, operations, service quality, strategic change management and first line operational risk for the Business Unit (BU).

• Set and cascade the functional strategy with supporting operating model and ensure resources are in place for its execution, ensuring seamless integration of the functional strategy into a cohesive commercial business plan.
• Formulate and implement an integrated Operations strategy moving towards a lean operation to ensure a sustainable (cost efficient) operating model across the product house/ BU contributing to business profitability.
• Strategic formulation is inclusive of operations in service of the customer (customer primacy), driving the digital adoption agenda and supporting data monetisation from an operations perspective (highlight opportunities).

• Direct the first line of defense for organisational risk management, overseeing a dedicated team to implement robust internal controls, ensure adherence to regulatory and compliance standards, and proactively address potential operational risks, safeguarding the business from internal and external threats.
• Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite.
• Drive governance, risk mitigation and compliance in all Operations and Strategic Change initiatives.
• Ensure the fulfilment of all required governance activities, including tracking and reporting.
• Implement new policies and frameworks as needed (received from IC Governance and Control and group functions).
• Collaborate with risk management teams to assess potential risks associated with strategic decisions.
• Encourage the importance of compliance in the team, ensure that the team is compliant and adheres to all internal audit and compliance requirements.

• Drive and optimise the end-to-end operational infrastructure supporting A&I business. This includes governance, risk controls, adviser enablement, client onboarding, and servicing processes. Ensure operational resilience, regulatory compliance, and alignment to strategic growth initiatives.
• Develop and communicate defined strategic levers for operational effectiveness and efficiency based on the A&I strategy cascade (collaborate with Tech & Ops, Frontline, PPB COO to ensure input into a holistic business view of operational levers).
• Lead the development and execution of operational strategies that improve productivity, streamline processes, and reduce cost-to-serve across the value chain. Ensure consistent delivery of performance targets through operational discipline, process re-engineering, and scalable support structures.

• Oversee and direct the implementation of change programmes aimed at driving business strategy and improving operational efficiency.
• Direct the alignment of people, processes & systems to deliver on the BU’s operations strategy (tech & business capabilities).

• Oversee the design, deployment, and adoption of digital capabilities to modernize business operations and enhance client experience.
• Champion data-led decision-making, automation, and digital platforms that unlock value, improve turnaround times, and enable a more agile operating model.
• Leverage data-driven insights and operational best practices to optimise workflows, drive continuous improvement, and foster a culture of operational excellence within the organisation.

• Stay abreast of industry trends and role players and ensure that A&I is well-positioned to provide competitive and industry-leading products and services.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Deliberately seek opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness.
• Utilise resources and encourage the use of new technology (software products, apps, websites, etc.) to their fullest potential and derive maximum value from a digital process or solution.

• Champion a customer-first culture within the business, ensuring that all decisions and strategies prioritise the customer experience.
• Define and communicate the customer service framework across the BU (Collaborate with Strategy & Product).
• Execute and enhance customer experience frameworks, and SOPs while driving VOC, NPS, CSAT, CRM, and complaints management.
• Regularly assess customer (incl. Dealer) satisfaction levels and implement initiatives to enhance engagement and loyalty.

• Lead the strategic management of third-party supplier relationships across the organisation, driving alignment with business unit objectives and supplier development targets, while ensuring contract compliance, operational excellence, and the continuous delivery of high-value services.

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Maintain and drive strong operational and solutioning capabilities within the team to deliver on evolving processes and technologies.
• Drive colleague experience and stability and create a culture of continuous improvement.

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers and other Absa entities.
• Collaborate within A&I and across Absa clusters to drive operational excellence and receive input and recommendations on operational improvement opportunities and priorities.
• Be a proactive member of the COO community within the PBB under the direction of the Cluster Chief Operations Officer.

• Minimum B-degree in Business Administration, Commerce or Banking
• Post Graduate Degree (NQF level 8+ preferred)
• Certification in lean and efficiency methodology (e.g., Six Sigma) an added advantage
• Project Management qualification/certification an added advantage

• 10+ years (Technical/Managerial) experience
• Experience in leading teams at a senior level
• Track record in business operations, risk management and process improvement

• Business Acumen
• Commercial Astuteness
• Finance management
• Strategy Implementation
• Business Project Implementation and management
• Operational and Customer Service Management
• Innovation Leadership
• Communication
• Analytical skills
• Coordinating
• Networking

Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

• Executive

• Full-time

• Management and Manufacturing

• Banking and Financial Services

Referrals increase your chances of interviewing at Absa Group by 2x

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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To build, deploy and run services that underpin operational performance – leading and directing the operational environment and business architecture that drives productivity, support and enable the translation of strategy into action, including but not limited to process improvement, innovation, operations, service quality, strategic change management and first line operational risk for the Business Unit (BU).

• Set and cascade the functional strategy with supporting operating model and ensure resources are in place for its execution, ensuring seamless integration of the functional strategy into a cohesive commercial business plan.
• Formulate and implement an integrated Operations strategy moving towards a lean operation to ensure a sustainable (cost efficient) operating model across the product house/ BU contributing to business profitability.
• Strategic formulation is inclusive of operations in service of the customer (customer primacy), driving the digital adoption agenda and supporting data monetisation from an operations perspective (highlight opportunities).

• Direct the first line of defense for organisational risk management, overseeing a dedicated team to implement robust internal controls, ensure adherence to regulatory and compliance standards, and proactively address potential operational risks, safeguarding the business from internal and external threats.
• Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite
• Drive governance, risk mitigation and compliance in all Operations and Strategic Change initiatives.
• Ensure the fulfilment of all required governance activities, including tracking and reporting.
• Implement new policies and frameworks as needed (received from IC Governance and Control and group functions).
• Collaborate with risk management teams to assess potential risks associated with strategic decisions
• Encourage the importance of compliance in the team, ensure that the team is compliant and adheres to all internal audit and compliance requirements.

• Drive and optimise the end-to-end operational infrastructure supporting A&I business. This includes governance, risk controls, adviser enablement, client onboarding, and servicing processes. Ensure operational resilience, regulatory compliance, and alignment to strategic growth initiatives.
• Develop and communicate defined strategic levers for operational effectiveness and efficiency based on the A&I strategy cascade (collaborate with Tech & Ops, Frontline, PPB COO to ensure input into a holistic business view of operational levers).
• Lead the development and execution of operational strategies that improve productivity, streamline processes, and reduce cost-to-serve across the value chain. Ensure consistent delivery of performance targets through operational discipline, process re-engineering, and scalable support structures.

• Oversee and direct the implementation of change programmes aimed at driving business strategy and improving operational efficiency.
• Direct the alignment of people, processes & systems to deliver on the BU’s operations strategy (tech & business capabilities).

• Oversee the design, deployment, and adoption of digital capabilities to modernize business operations and enhance client experience.
• Champion data-led decision-making, automation, and digital platforms that unlock value, improve turnaround times, and enable a more agile operating model.
• Leverage data-driven insights and operational best practices to optimise workflows, drive continuous improvement, and foster a culture of operational excellence within the organisation

• Stay abreast of industry trends and role players and ensure that A&I is well-positioned to provide competitive and industry-leading products and services.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Deliberately seek opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness.
• Utilise resources and encourage the use of new technology (software products, apps, websites, etc.) to their fullest potential and derive maximum value from a digital process or solution.

• Champion a customer-first culture within the business, ensuring that all decisions and strategies prioritise the customer experience.
• Define and communicate the customer service framework across the BU (Collaborate with Strategy & Product)
• Execute and enhance customer experience frameworks, and SOPs while driving VOC, NPS, CSAT, CRM, and complaints management
• Regularly assessing customer (Incl. Dealer) satisfaction levels implementing initiatives to enhance engagement and loyalty.

• Lead the strategic management of third-party supplier relationships across the organisation, driving alignment with business unit objectives and supplier development targets, while ensuring contract compliance, operational excellence, and the continuous delivery of high-value services

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Maintain and drive strong operational and solutioning capabilities within the team to deliver on evolving processes and technologies.
• Drive colleague experience and stability and create a culture of continuous improvement.

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Collaborate within A&I and across Absa clusters (Commercial & Product Capabilities, Customer, Future shaping & Experience delivery Capabilities, Business Banking and CIB) to drive operational excellence and receive input and recommendations on operational improvement opportunities and priorities.
• Be a proactive member of the COO community within the PBB under the direction of the Cluster Chief Operations Officer.

• Minimum B-degree in Business Administration, Commerce or Banking
• Desired Post Graduate Degree (NQF level no.8+)
• Certification in lean and efficiency methodology an added advantage (i.e. Six Sigma)
• Project Management qualification/ certification and added advantage

• 10+ years (Technical/Managerial) experience
• Experience in leading teams at a senior level
• Track record of business operations and risk management and process improvement

• Business Acumen
• Commercial Astuteness
• Finance management
• Strategy Implementation
• Business Project Implementation and management
• Superior understanding of Business Operations Management
• Superior understanding of Customer Service Management
• Innovation Leadership
• Communication
• Analytical skills
• Coordinating
• Networking

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

We are looking for Business Operations Associates to help our clients implement strategies that enhance productivity and ensure operational excellence. As a Business Operations Associate you’ll be a general problem solver, collaborating with different teams at our client company and helping them with various projects.

• Assist in the development and implementation of business strategies and processes to improve overall efficiency and effectiveness.
• Manage projects from conception to execution, ensuring they align with strategic goals and are delivered on time and within budget.
• Analyze data to identify trends, forecast needs, and propose actionable solutions to business challenges.
• Coordinate with different teams to ensure smooth day-to-day operations and provide support where necessary.
• Prepare and present reports on business operations to senior management, providing insights and recommendations.
• Maintain compliance with all regulatory, legal, and industry guidelines.

• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• No work experience is required, but we will take any work experience you have into account
• This is not a short-term, part-time, or freelancing role. We only accept serious, career-oriented candidates.

• Track record of success at work or in school
• An ability to solve complex problems with minimal guidance
• Experience in high performance work or school environments
• Skilled at anticipating team members’ needs
• Willingness to work hard and persevere
• Intellectual curiosity and resourcefulness
• Professionalism

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.