What Jobs are available for Operations Managers in South Africa?

We're looking for a
Business Operations Manager
to help streamline day-to-day operations, improve internal systems, and support key client projects. This role combines organization, communication, and problem-solving to keep both internal and client-facing initiatives running smoothly.

Apply here:

Key Responsibilities:

• Conduct research and compile insights into clear, actionable summaries for business and client use.
• Transform notes, outlines, and meeting discussions into professional slide decks and documentation.
• Maintain and update performance dashboards and operational trackers using tools like Google Sheets, Notion, or Pipedrive.
• Develop and manage standard operating procedures (SOPs) to support consistent, efficient workflows.
• Coordinate scheduling, prepare meeting materials, and follow up on action items to ensure priorities stay on track.
• Support financial administration, including basic invoicing and record updates.

Ideal Candidate:

• Strong organizational and analytical skills with excellent attention to detail.
• Experience managing multiple projects and deadlines in a fast-paced environment.
• Proficient with productivity and project management tools (e.g., Google Workspace, Notion, Pipedrive, or similar).
• Exceptional communication and documentation skills.
• Self-starter who thrives in a remote or cross-functional team setting.

Closing Date

2025/10/31

Reference Number

COR

Job Title

Institutional Business Operations Manager

Job Type Classification

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Cape Town

Job Description

To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company's standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.

In addition to leadership responsibilities, the incumbent will be expected when necessary to actively contribute to hands-on task delivery as a flexible team member, particularly during periods of high demand or capacity constraints, to ensure deadlines are met and service excellence is maintained.

Duties and Responsibilities

Team Leadership & People Management:

• Manage a team including Client Associates, Communications Specialist, Presentation Co-ordinators, Event Co-ordinator, Data Analyst.

• Set clear objectives, provide coaching and feedback, conduct performance reviews, and drive a culture of high standards and collaboration.

• Monitor team workload and reassign resources as needed to meet business priorities.

• Collaborate proactively with other senior team members to ensure a seamless workflow within the wider team and foster effective collaboration with other departments where needed to ensure alignment and efficient cross-functional delivery. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow- up to ensure resolution.

Client Associate Oversight:

• Oversee day-to-day execution of all client deliverables including reports, meeting packs, onboarding documentation and FICA/AML requirements, DDQ's, tenders, ad hoc requests and completion of databases.

• Ensure accuracy, consistency, and timely delivery across all outputs.

• Develop service-level expectations and task tracking for better visibility and accountability.

Communications & Content Delivery:

• Work closely with the Communications Specialist to maintain and improve client content quality.

• Ensure consistent brand tone and language across platforms.

• Deliver accurate, timely communication to internal and external stakeholders. This includes ensuring a communications pipeline is maintained and monitored, with clear timelines for all re-occurring and ad hoc communications.

Presentation & Visual Material Coordination:

• Supervise Presentation Co-ordinators to maintain visual standards across all decks and presentation material.

• Support preparation of pitch decks, reviews, and bespoke client content.

• Obtain regular feedback from stakeholders with a view to continuously improving the quality of presentations and refinements of process where needed.

Event Management Oversight:

• Support and guide the Event Co-ordinator in planning, project managing and executing all client events.

• Ensure events align with client strategy and brand positioning.

• Review post-event insights and feedback to improve future planning.

Data, Reporting & Management Information:

• Oversee the Data Analyst to produce and maintain management dashboards and client analytics.

• Develop regular reporting that informs client trends, team performance, and project progress.

• Use data insights to inform improvements in service delivery, efficiency, and risk management.

• Ensure that team members, where applicable, are inputting data timeously to enable accurate, timely and integrated management information

Project & Process Management:

• Own the pipeline of strategic and operational projects within the CIB team.

• Drive execution of key initiatives such as onboarding redesign, report automation, FFS, system.

• Track progress, manage stakeholders, and mitigate risks to delivery timelines. Ensure all cross-functional teams are engaged early in projects, identify impacts on their areas, and provide the necessary inputs and deliverables to enable successful implementation.

• AI integration and adoption.

Additional Responsibilities:

• Act as the escalation point for service delivery issues across the client team.

• Identify and implement opportunities to improve workflows and leverage technology.

• Collaborate cross-functionally with Investments, Compliance, IT, Finance, Implementation, Operations and Marketing. Ensure appropriate cross-functional SLAs are in place, monitored and complied with.

• Promote a culture of learning and knowledge sharing within the team and cross-functionally

• Assist with task delivery, particularly within the CA Team, when necessary

Ideal Experience

• 10+ years' experience in a client service or operations leadership role within investment management or financial services.

• Proven experience managing teams across multiple workstreams.

• Strong familiarity with client-facing deliverables, reporting tools, CRM systems and events.

Ideal Qualifications

• A Bachelor's degree in Business and/or Finance

Most Important Attribute

• Good people manager.

• Strong project and workflow management capability.

• Excellent communication, delegation, and interpersonal skills with the ability to engage stakeholders at all levels, from junior team members to senior leadership.

Systems Knowledge

• MS Office – Outlook, Excel, and Word

• Knowledge of the Salesforce system would be an

Responsibilities:

• Manage the general well-being of the office environment and ensure a smooth and efficient office operations
• Support Marketing or Sales related areas when necessary (eg. exhibitions organization etc.)
• As the Compliance representatives to execute Regional Compliance initiatives in South Africa office and keep abreast of latest Compliance regulations
• Keep stock of office supplies and place orders when necessary, ensuring on-time payments to vendors and renewing licenses or lease agreement when needed
• As the gatekeeper to ensure all Company process are followed, such as perform staff claims and reimbursements processing and record keeping
• Support on local Employee Relations activities by working closely with Region HR team and local Happiness Committee members in carrying out staff activities
• Submit timely reports (including weekly meeting minutes) and prepare proposals (e.g. budget, office renovation plans) as assigned
• Assist Country Head to manage agendas/travel arrangements/appointments etc.

Job Requirements:

• Bachelor's degree or above (preferable in business admin or finance related discipline).
• 2 years of proven experience as a sales support related working experience or as an office administrator, office assistant or relevant role
• Good knowledge and resources with local agencies and supplier management
• Familiarity with office management procedures and basic accounting principles.
• Excellent knowledge of MS Office and office management software
• Excellent organizational, problem solving and time management skills.
• Self-driven, result oriented and solution focused.
• Outstanding communication and interpersonal abilities
• Excellent written and verbal communication skills in English and Mandarin.

Interested parties please apply in full resume with current and expected salary by e-mail to hr @ Please indicate the reference in the subject line.

All personal data collected will be used for recruitment and employment related purpose only.

The successful candidate will be responsible for the following key performance areas:

• Provide support to participants and clearing and settlement operators through various mediums or communication channels.
• Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
• Compile operational and performance reports (internal and external) and customer support engagement reports.
• Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
• Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary.
• Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
• Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
• Contribute towards and review business and functional requirements and test cases.
• Execute billing, reconcile financial accounts and ensure that costs are recovered.
• Assist with on-the-job training for South African Reserve Bank staff.
• Conduct participant training.
• Contribute towards the induction programme for new employees.
• Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments.
• Identify and report on the operational risks of the unit.
• Prepare and execute resilience tests in line with business continuity management.
• Compile and update the operational and system manuals, procedures and processes.
• Execute the activities set out by the stakeholder management framework at the appropriate level to support operations.
• Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system.
• Capture, verify and update master data changes on the RTGS system.
• Execute and/or monitor the internal and external operational system changes.

ABOUT LIV GOLF

The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact. A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League.

Only four years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.

LIV Golf is owned and operated by LIV Golf Investments whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport's untapped worldwide potential.

HISTORY

LIV Golf launched in 2022 as an eight-event Invitational Series with tournaments across the U.S., Europe and Asia. 2023 saw the first official season of the LIV Golf League, establishing the sport's first professional golf teams captained by many of the game's most decorated superstars competing in 14 events around the world.

The format respects golf's history and traditions with updates for modern-day sports fans; three days, 54 holes, no cut, shotgun start, and simultaneous team and individual competitions, offering a faster tournament that drives engaging storylines and offers an immersive fan experience. The League's award-winning events, each wholly owned and operated by LIV Golf and broadcast to over 500 million homes worldwide, showcase world-class competition within a family-friendly environment. Music entertainment, live concerts and a festival-style atmosphere play a signature role with LIV Golf, a two-time winner of the World's Best Golf Event from the World Golf Awards and a Sports Business Awards Finalist for Sports Event of the Year.

LIV Golf continues to expand its reach by bringing the League to new and returning markets featuring some of the most iconic venues in the world. It has also introduced free agency to professional golf, integrating end-of-season player promotion and relegation, team trades and off-season roster movement that drive year-round fan engagement, embraced by many of the world's most popular sports.

Away from the entertainment on the course, LIV Golf is dedicated to enhancing the well-being of the communities it visits through its ground-breaking social impact and sustainability strategy, 'Potential, Unleashed.' Named a 2024 Most Impactful award winner by Front Office Sports for utilising its platform to make a positive impact off the course, the League is committed to giving back and improving the world through golf.

ROLE OBJECTIVE/THE TEAM

Stinger Golf Club (The Team) is the proudly South African team participating in the global LIV Golf League. With the first LIV event to take place in South Africa in March 2026, Stinger GC is on an exciting growth trajectory – including establishing a year-round brand and commercial footprint in its home market.

The Business Operations Manager will play a pivotal role in establishing this business footprint - driving the Team's off-field efficiency, productivity, and strategic performance. Partnering closely with the Team General Manager, this position acts as a key operational lead – managing key projects and taking responsibility for translating vision into execution, optimising processes to ensure commercial and brand success.

PLEASE NOTE THIS ROLE WILL BE BASED IN SOUTH AFRICA

JOB RESPONSIBILITIES/WHAT YOU WILL BE DOING

• Supporting the Team General Manager and Team Operations Director to lead the execution of the Team Strategy, delivering commercial revenue growth, operational excellence, and compliance with League standards.

• Project management: Turning ideas into actionable plans, managing stakeholders, and driving execution across sponsorship, fan engagement, digital innovation, events, infrastructure, and broader business development areas.

• Managing and coordinating time, tasks, and resources efficiently to meet project goals.

• Building and maintaining a comprehensive Team Project Plan, capturing key milestones, launches, and deliverables.

• Establishing and tracking KPIs, creating data-driven reports and insights to support performance management and League reporting requirements.

• Supporting the evaluation of new business opportunities and partnerships, including financial and strategic impact assessments.

• Stakeholder reporting, including preparing meeting materials, consolidating updates, and actioning follow-up items.

REQUIRED SKILLS/WHAT WE ARE LOOKING FOR FROM YOU

• 6-10 years' experience in project or event management with direct accountability for business outcomes.

• Strong analytical capability with the ability to translate insights into actionable strategies and operating models.

• 4+ years' experience applying data-driven insights to develop and deliver project plans, operating models, and go-to-market strategies.

• A background in high-growth or dynamic organisations, ideally within sports, entertainment, or media.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organisation.

• Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.

• Willingness to travel internationally (20%+).

YOU WILL THRIVE HERE IF

• You are a proactive self-starter with an ambitious spirit, able to work on multiple workstreams effectively and at pace, independently or collaboratively as required

• You are detail-oriented, confident, and take full ownership of projects.

• You're a strategic thinker who enjoys solving complex problems and challenging the status quo.

• You bring positive energy and composure under pressure, maintaining focus on long-term objectives.

• You have a solution-oriented mindset, able to balance detail with big-picture thinking.

• You demonstrate professionalism, discretion, and emotional intelligence in every interaction.

• You're motivated by impact, collaboration, and performance, and thrive in an environment that values innovation and pace.

• You have strong communication skills (written and verbal).

LIV Golf is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.

We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships.

LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Job Description

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Key Responsibilities

Dealer & Partner Management

Manage end-to-end dealer and partner onboarding processes

Maintain accurate dealer database records and ensure data completeness

Monitor onboarding efficiency and adherence to SLA requirements

Financial Operations

Process timely and accurate payments to dealers and partners

Ensure payment processing meets agreed service level agreements

Resolve payment disputes and maintain high payment accuracy standards

Reporting & Analytics

Deliver comprehensive monthly sales reports and insights to stakeholders

Collaborate with MI department to enhance reporting capabilities and analytical insights

Ensure accurate and timely report delivery to support business decision-making

Process Optimization & Sales Enablement

Identify opportunities to streamline sales operations and improve efficiency

Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives

Team Support

Provide comprehensive operational support to the sales team

Resolve operational issues promptly to maintain sales team satisfaction

Act as a liaison between sales and other departments

Success Metrics

Onboarding efficiency and SLA compliance

Payment accuracy and processing timeliness

Report delivery accuracy and schedule adherence

Process improvement implementation

Team satisfaction scores

Issue resolution turnaround times

Note: This role may evolve to meet changing business needs and strategic priorities.

Ideal Candidate

Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.

Skills Summary

Technical & Systems

• Advanced Excel/spreadsheet proficiency and database management
• CRM and ERP systems experience with payment processing capabilities
• Business intelligence tools (Power BI) and data analysis skills

Analytical & Reporting

• Data interpretation, trend identification, and actionable insights generation
• Comprehensive report writing and data visualization abilities
• KPI tracking and statistical analysis of sales metrics

Communication & Collaboration

• Cross-functional teamwork with sales, finance, and MI departments
• Stakeholder management and professional written communication
• Presentation skills and customer service orientation

Organisational & Administrative

• Project management and time management to meet SLA requirements
• Exceptional attention to detail and process documentation skills
• Problem-solving and dispute resolution capabilities

Business & Soft Skills

• Sales operations knowledge with understanding of dealer/partner relationships
• Financial acumen in payment processing and compliance
• Adaptability, initiative, reliability, and critical thinking abilities

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

As our third-party due diligence business continues to grow rapidly, Control Risks is looking for a proactive and highly organized professional to play a key role in ensuring smooth project delivery and operational excellence. This position offers the opportunity to work closely with clients, internal teams, and external partners, helping to streamline processes, improve efficiency, and support our growth journey.

Key Responsibilities
Client Project Coordination

• Serve as the first point of contact for client task management, processing and recording client orders in our internal system.
• Escalate unclear or complex requests to the appropriate stakeholders.
• Support the team with day-to-day operational tasks and help resolve issues as they arise.
• Maintain and regularly update client-specific and general project trackers.

Financial & Administrative Support

• Assist with accurate preparation of client invoices and review incoming invoices.
• Generate internal and external reports on database usage.
• Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices.
• Contribute to the continuous improvement of purchasing and expense processes.

Stakeholder & Team Support

• Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed.
• Draft and manage clear written communications with external stakeholders.
• Escalate technical issues and proposed solutions through appropriate channels in a timely manner.

Operational Excellence

• Maintain accurate and up-to-date client records and service tracking.
• Provide usage and performance reports and key project details to clients as required.

Requirements
Essential

• Excellent face-to-face communication skills
• Strong track-record of problem solving, including in a multi-stakeholder environment.
• Experience in Microsoft Office - especially Excel
• Experience in SharePoint and Microsoft Teams
• Attention to detail
• Excellent time management and prioritisation
• Confident to raise concerns and discuss solutions

Preferred

• Customer service and/or customer complaints experience
• Experience communicating remotely across jurisdictions via video call.
• Education or work experience in compliance or business intelligence sector
• Prior experience of using internal enterprise systems

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.