605 Operations Manager jobs in South Africa

Area Manager - Rustenburg

Rustenburg, North West Fidelity Services Group

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Job Description

Area Manager Rustenburg Branch :

The above position is vacant at the Rustenburg Branch, reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers, covering key areas such as client liaison, HR / IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The goal is to ensure all site security requirements are met and that clients' needs are efficiently and professionally addressed at all times.

Minimum Requirements :

  • Matric / Grade 12 Certificate or equivalent.
  • PSIRA Grade A / B registered.
  • Valid Driver's License with own reliable transport.
  • At least 5 years of experience in the security industry.
  • At least 5 years of experience in operational security management.
  • Working knowledge of the Firearm Act and firearm competency.
  • Staff management experience.
  • Computer literacy with expert knowledge of Microsoft Office.
  • No criminal record or pending cases.
  • Sound planning, administration, interpersonal communication, and client liaison skills.
  • Strong leadership and organizational skills, along with good interpersonal and communication skills.
  • Knowledge of ISO 9001:2008 Quality Management System and its requirements.

Key Performance Areas :

  1. Maintaining good relations between Fidelity Security Services Group and the client regarding security services rendered.
  2. Managing allocated areas to meet contractual requirements as stipulated by the client.
  3. Ensuring all security officers on site meet contractual requirements.
  4. Evaluating service levels and recommending improvements to the client.
  5. Managing and supervising security staff to ensure performance standards are met.
  6. Handling administration matters.
  7. Daily liaison with management on operational issues.
  8. Coordination with regional management on operational matters.
  9. Prompt handling of HR-related queries.
  10. Formulating disciplinary actions.
  11. Timely submission of employment forms to the regional office.
  12. Submitting weekly/monthly incident and general reports.
  13. Investigating incidents and reporting on them.
  14. Maintaining sound knowledge of ISO 9001:2008 Management System.

Other Personality Attributes :

  • Assertiveness
  • Initiative
  • Strong leadership ability
  • Presentable

Core Competencies :

  • Analytical, critical thinking & planning skills
  • Leadership & self-development
  • Goal setting & organizational skills
  • Driving & managing change
  • Results-driven
  • Interpersonal skills
  • Communication skills
  • Development of others
  • Customer focus
  • Teamwork

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and selection is based on merit. We encourage and support Historically Disadvantaged Candidates and Black Female Candidates, prioritizing black female candidates as per our transformation policy.

Fidelity Services Group (Pty) Ltd supports fair practice and business ethics, emphasizing the continuous development of our human capital.

If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.

Required Experience : Manager

Key Skills : Sales experience, direct sales, retail, hospitality, management, process improvement, outside sales, team management, Kaizen, leadership, public speaking, supervising.

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Operations Manager

Johannesburg, Gauteng Miranda Forrester Spa & Beauty Placements

Posted 1 day ago

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Job Description

OPERATIONS MANAGER

HOUGHTON, JHB - Gauteng (ZA)

START : ASAP / 01 September 2025

TRADING HOURS & SHIFTS :

  • Monday - Friday
  • 08:00 - 17:00

REPORT TO : Director

SALARY & COMPANY BENEFITS :

  • Market Related Salary based on experience
  • Travel allowance when required to travel for business
  • Remote working options once you have concluded training & 3-month probationary period

MINIMUM REQUIREMENTS :

  • Manager must be based within ease of travel in or to Houghton, JHB
  • You must have a valid driver license and your own, reliable car - no ride sharing or e-hailing
  • Diploma in Somatology / Health & Skin Care or Cosmetology
  • Spa Manager Diploma - BONUS (ITEC / CIDESCO)
  • Computer literate including MS Office & Reports
  • Financial reporting, processing financial statements and budgeting
  • Excellent English command - read, write and speak.
  • Understanding of spa operations

EXPERIENCE :

  • At least FIVE years experience in a Managerial capacity of a salon or spa
  • Previous employment in a luxury establishment Spa / hotel or cruise ship spa essential
  • Pre-opening experience
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Operations Manager

Johannesburg, Gauteng MF Spa & Beauty Placements

Posted 1 day ago

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Job Description

OPERATIONS MANAGER

HOUGHTON, JHB - Gauteng (ZA)

START : ASAP / 01 September 2025

TRADING HOURS & SHIFTS :

  • Monday - Friday
  • 08:00 - 17:00

REPORT TO : Director

SALARY & COMPANY BENEFITS :

  • Market Related Salary based on experience
  • Travel allowance when required to travel for business
  • Remote working options once you have concluded training & 3-month probationary period

MINIMUM REQUIREMENTS :

  • Manager must be based within ease of travel in or to Houghton, JHB
  • You must have a valid driver license and your own, reliable car - no ride sharing or e-hailing
  • Diploma in Somatology / Health & Skin Care or Cosmetology
  • Spa Manager Diploma - BONUS (ITEC / CIDESCO)
  • Computer literate including MS Office & Reports
  • Financial reporting, processing financial statements and budgeting
  • Excellent English command - read, write and speak.
  • Understanding of spa operations

EXPERIENCE :

  • At least FIVE years experience in a Managerial capacity of a salon or spa
  • Previous employment in a luxury establishment Spa / hotel or cruise ship spa essential
  • Pre-opening experience
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Operations Manager

Gauteng, Gauteng Bidvest Prestige

Posted 1 day ago

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Job Description

Job Title: Retail Operations Manager

Job Summary:
We are seeking a skilled and experienced Retail Operations Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will be responsible for ensuring the smooth functioning of all operational aspects, including inventory management, staff scheduling, customer service, and store maintenance. The Retail Operations Manager will also be tasked with developing and implementing operational strategies to ensure maximum efficiency and profitability.

Responsibilities:
1. Oversee the overall operations of the retail stores, including inventory management, stock control, and ordering processes.
2. Develop and implement operational strategies to optimize store performance and drive sales.
3. Monitor and analyze store performance metrics, such as sales figures, profit margins, and customer feedback.
4. Work closely with store managers to ensure adherence to company policies and procedures.
5. Manage staff scheduling, training, and performance evaluations to ensure a high level of customer service.
6. Collaborate with the marketing team to plan and execute promotional events and campaigns.
7. Ensure compliance with all health and safety regulations.
8. Handle any customer complaints or issues in a professional and timely manner.
9. Develop and maintain relationships with vendors and suppliers to ensure timely delivery of products.
10. Keep abreast of industry trends and best practices to identify opportunities for operational improvements.

Requirements:
1. Diploma in Business Administration, Retail Management, or related field.
2. Proven experience in retail operations management, with a minimum of 5 years in a similar role.
3. Strong leadership and organizational skills.
4. Excellent communication and interpersonal abilities.
5. Ability to work under pressure and manage multiple priorities.
6. Proficiency in Microsoft Office suite and retail management software.
7. Knowledge of inventory management and supply chain processes.
8. Experience in budgeting and financial analysis.
9. Strong problem-solving skills and attention to detail.
10. Flexibility to work evenings and weekends as needed.

If you meet the above qualifications and are ready to take on a challenging and rewarding role as a Retail Operations Manager, we invite you to submit your application. Join our team and help us drive the success of our retail stores.

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Operations Manager

Johannesburg, Gauteng Bidvest Prestige

Posted 1 day ago

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Job Description

Job title: Operations Manager

Job Location: Gauteng, Johannesburg
Deadline: August 12, 2025

Job Summary:

We are seeking a skilled and experienced Retail Operations Manager to oversee the day-to-day operations of our retail stores. The ideal candidate will be responsible for ensuring the smooth functioning of all operational aspects, including inventory management, staff scheduling, customer service, and store maintenance. The Retail Operations Manager will also be tasked with developing and implementing operational strategies to ensure maximum efficiency and profitability.

Responsibilities:

  1. Oversee the overall operations of the retail stores, including inventory management, stock control, and ordering processes.
  2. Develop and implement operational strategies to optimize store performance and drive sales.
  3. Monitor and analyze store performance metrics, such as sales figures, profit margins, and customer feedback.
  4. Work closely with store managers to ensure adherence to company policies and procedures.
  5. Manage staff scheduling, training, and performance evaluations to ensure a high level of customer service.
  6. Collaborate with the marketing team to plan and execute promotional events and campaigns.
  7. Ensure compliance with all health and safety regulations.
  8. Handle any customer complaints or issues in a professional and timely manner.
  9. Develop and maintain relationships with vendors and suppliers to ensure timely delivery of products.
  10. Keep abreast of industry trends and best practices to identify opportunities for operational improvements.

Requirements:

  1. Diploma in Business Administration, Retail Management, or related field.
  2. Proven experience in retail operations management, with a minimum of 5 years in a similar role.
  3. Strong leadership and organizational skills.
  4. Excellent communication and interpersonal abilities.
  5. Ability to work under pressure and manage multiple priorities.
  6. Proficiency in Microsoft Office suite and retail management software.
  7. Knowledge of inventory management and supply chain processes.
  8. Experience in budgeting and financial analysis.
  9. Strong problem-solving skills and attention to detail.
  10. Flexibility to work evenings and weekends as needed.
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Operations Manager

Johannesburg, Gauteng Liham Consulting Pty (Ltd)

Posted 1 day ago

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Job Description

Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Conducting regular performance evaluations aligned with the organization’s policies.

Identify and mitigate operational and project risks to safeguard organisational integrity.

Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).

Managing and allocating resources effectively to meet project and client requirements.

Facilitating training on internal processes, compliance standards, and organisationt’s strategies.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Developing and managing the annual operations budget, ensuring alignment with organisational goals.

Qualifications & Skills

Bachelor’s degree in business administration, Operational Management, or a related field

ITIL Qualification

Project Management Qualification

8+ years’ experience in operations management within the ICT sector.

Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Knowledge of government tender processes and compliance standards

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful

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Operations Manager

Johannesburg, Gauteng Mindcor-InterSearch

Posted 1 day ago

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Job Description

Operations Manager - Plastics Manufacturing (Johannesburg)

Our client, a prominent player in the Plastics Manufacturing sector, is seeking a strategic and technically skilled Operations Manager to lead its operational transformation journey. This opportunity offers a highly driven individual the chance to lead the evolution of a traditional production facility into a world-class, automated operation, producing high-volume plastic electrical components.

The role is based in Johannesburg and will be critical in shaping the future of the business through the implementation of advanced manufacturing processes and best-in-class operational standards.

Key Responsibilities

  • Provide strategic and operational leadership across Engineering, Production (plastic injection moulding), Quality Assurance, and continuous improvement.
  • Oversee end-to-end operations to ensure safe, efficient, and cost-effective production outcomes.
  • Drive the implementation and integration of automation technologies within assembly and production lines.
  • Ensure adherence to quality, safety, and environmental compliance standards.
  • Lead and mentor multidisciplinary teams, fostering a high-performance and inclusive workplace culture.
  • Identify, develop, and execute process improvements to optimise output, reliability, and profitability.
  • Collaborate with executive leadership on strategic planning and capital investment decisions related to operational expansion and automation.

Experience and Educational Requirements

  • A tertiary qualification in Engineering, Industrial Operations, or a related technical field is essential.
  • Extensive experience in the Plastics industry, with a specific focus on plastic injection moulding - this is a non-negotiable requirement.
  • Proven track record in leading manufacturing operations, ideally in environments undergoing automation or digital transformation.
  • Strong understanding of lean manufacturing, process optimisation, and production technologies.
  • Demonstrated ability to manage and lead cross-functional teams in a fast-paced production environment.
  • Commitment to quality, safety, and continuous improvement principles.

Ideal Candidate Profile

The ideal candidate is a seasoned operations professional with deep technical knowledge and a forward-thinking mindset. A passion for innovation, a hands-on leadership style, and the ability to drive operational excellence through people, process, and technology are key attributes for success in this role.

If you are ready to take your operations career to the next level and be part of a transformative manufacturing journey, apply now.

Mindcor will respond to shortlisted candidates only. If you do not hear back within two weeks, please consider your application unsuccessful. Your profile will, however, be retained for future opportunities.

For more executive and specialist opportunities,

follow - we post new roles weekly.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Manufacturing, Engineering, and Quality Assurance
  • Industries Industrial Machinery Manufacturing, Packaging and Containers Manufacturing, and Appliances, Electrical, and Electronics Manufacturing

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Operations Manager

Johannesburg, Gauteng Kendrick Recruitment

Posted 1 day ago

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Job Description

Operations Manager Luxury Lodge & Hotel Group Bryanston Johannesburg

Salary : Negotiable Dependent on Experience

Kendrick Recruitment is now seeking a seasoned Operations Manager to join a luxury lodge and hotel group based in Bryanston Johannesburg . This role requires a dedicated individual with strong leadership skills and extensive operational experience within highend hospitality settings. The successful candidate will oversee a portfolio of small luxury lodges located in Limpopo and Mpumalanga and should be comfortable with extensive travel between these properties.

Key Responsibilities :

Operational Management

Oversee all aspects of lodge operations in collaboration with the Lodge Resident Manager.

Manage budgets track financial performance and implement profitability strategies.

Compile and present regular performance reports including occupancy revenue and expenditure.

Address and resolve operational challenges effectively and professionally.

Lead and manage annual union negotiations.

Promote and implement sustainable practices including energy efficiency and waste reduction.

Strategic Planning

Align operational strategies with companywide goals.

Collaborate with executive leadership to develop longterm objectives.

Support broader group initiatives as set out by the General Manager of Operations.

Resource Management

Allocate resources efficiently including staff finances and equipment.

Streamline resource use to enhance productivity and reduce costs.

Process Optimization

Continually assess and improve operational systems and workflows.

Integrate industry best practices and new technologies.

Supply Chain Management

Manage vendor relationships and maintain a smooth flow of goods and services.

Identify and mitigate supply chain risks.

Build lead and motivate highperforming teams.

Foster a positive work culture that promotes collaboration and development.

Train and mentor staff to deliver exceptional guest experiences.

Quality Control

Ensure all properties meet the group s high standards of quality and service.

Drive and manage the implementation of quality and product initiatives.

Identify potential risks and formulate mitigation strategies.

Develop contingency plans for business continuity.

Research and implement technological tools to streamline operations.

Remain current with industry trends and advancements.

Facilitate effective communication across all departments.

Collaborate with crossfunctional teams to ensure goal alignment.

Minimum Experience & Requirements :

Matric (essential); tertiary qualification in Sales & Marketing advantageous.

Minimum 5 years experience in a General Management role in a luxury lodge environment.

Hospitality Degree or Diploma preferred.

Exceptional communication organizational and customer service skills.

Strong leadership problemsolving and financial management capabilities.

High resilience and ability to multitask under pressure.

Valid RSA ID Driver s License and own reliable vehicle.

Willingness and ability to travel extensively.

Solid understanding of game reserve operations and luxury safari standards.

Professional appearance and demeanor.

Excellent written and verbal communication skills.

Proficient in Microsoft Office (Word Excel PowerPoint).

Knowledge of OPERA PMS NEBULA and APEX systems advantageous.

Package Includes :

Negotiable salary (dependent on experience)

Provident Fund 5 company contribution)

Medical Aid (as part of Cost to Company package)

If you meet the above criteria and are ready to take the next step in your luxury hospitality career send your CV to apply .

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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Manager • Johannesburg, Gauteng, South Africa

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Operations Manager

Johannesburg, Gauteng dmg events

Posted 1 day ago

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Job Description

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Direct message the job poster from dmg events

Senior Talent Acquisition Specialist | dmg events

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news, and entertainment.

Job Purpose:

  • To produce well-organised cost-effective exhibitions.
  • Work with the selected contractors to ensure smooth delivery of the events.
  • Manage and develop best practices throughout the operations team to support the show teams across the DMG shows in appointed territories.
  • Ensuring high levels of customer satisfaction, achievement of deadlines and strict budget control.

Main Duties & Responsibilities:

Organisation:

  • Ensure the best administrative system is in place to deliver professional, efficient exhibitions.
  • Ensure procedures and systems are in place for the production of online exhibitor manuals. The objective is to create a manual that is seamless, straight forward and efficient for exhibitors to use.
  • Ensure procedures are in place for the monitoring of all exhibitor information in order to ensure a smooth and trouble free exhibition.
  • Ensure the team has secured all stand designs, various health and safety documents, performance bond etc. Designs should meet the health and safety regulations required by the venues in which we operate.
  • Provide support to sales, marketing, sponsorship and Exhibition Directors in order to ensure smooth running of event logistics.

Customer Focus:

  • Working with the Operations Supervisor, improve organiser / exhibitor relationships with the objective of providing a customer focused service.
  • Work to create an enjoyable, must-see experience for visitors.

Onsite:

  • Accountable for the successful and smooth operation of all exhibitions and events, including build and breakdown of the shows. Management of engineering, graphics, security, floorplans, cleaning, electrical, seating, staging, rigging, venue, stand contractors, etc.

Cost Control:

  • Work with the marketing teams to produce the show signage, working on improvements for each show. Explore different ways to reduce the costs but improve the effectiveness of signage and how it is used. Create a system to make the process of producing the signage for each show less time-consuming.

Health and safety:

  • Ensure that exhibition teams are briefed and understand issues and best practice.
  • Make sure all relevant updated information is sent to exhibitors and contractors.
  • Manage health and safety on site in adherence to DMG policy.
  • Obtain Health and Safety policies from main contractors.
  • Produce a health and safety summary after each show with recommendations as appropriate, ensuring they are implemented.
  • Carry out accident investigations if required.
  • Ensure show teams are aware of the emergency procedures.
  • Put together a show risk assessment and method statement.
  • Promote a positive health and safety culture amongst suppliers and venue.

Qualifications, Experience, & Skills:

  • Senior level operations experience in organizing and delivering large scale events Internationally, both exhibition and conference experience.
  • First class communication skills – both oral and written.
  • Knowledge of stand build regulations.
  • Knowledge of worldwide venue rules and regulations relating to the build of exhibitions and events.
  • A good knowledge of Excel, Outlook, AutoCAD, Word & PowerPoint.
  • Experience in dealing with International Health and Safety standards with trade exhibition venues.
  • Able to manage suppliers to maximise their service levels and still maintain good working relations.
  • Knowledge of freight forwarding regulations.
  • Understanding of on-line exhibitor manual software.
  • Knowledge and experience of floor plan management and optimisation.
  • Strong planner – able to manage complex tasks over a defined period.
  • Excellent attention to detail.
  • Supportive team player.
  • Able to prioritise and set workloads, work under immense pressure to meet tight deadlines.
  • Sense of humour and desire to learn.
  • Innovative and creative.
  • Assertive and diplomatic.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management, Administrative, and Quality Assurance
  • Industries Events Services

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Operations Manager

dmg events

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news, and entertainment.

Job Purpose:

  • To produce well-organised cost-effective exhibitions.
  • Work with the selected contractors to ensure smooth delivery of the events.
  • Manage and develop best practices throughout the operations team to support the show teams across the DMG shows in appointed territories.
  • Ensuring high levels of customer satisfaction, achievement of deadlines and strict budget control.

Main Duties & Responsibilities:

Organisation:

  • Ensure the best administrative system is in place to deliver professional, efficient exhibitions.
  • Ensure procedures and systems are in place for the production of online exhibitor manuals. The objective is to create a manual that is seamless, straight forward and efficient for exhibitors to use.
  • Ensure procedures are in place for the monitoring of all exhibitor information in order to ensure a smooth and trouble free exhibition.
  • Ensure the team has secured all stand designs, various health and safety documents, performance bond etc. Designs should meet the health and safety regulations required by the venues in which we operate.
  • Provide support to sales, marketing, sponsorship and Exhibition Directors in order to ensure smooth running of event logistics.

Customer Focus:

  • Working with the Operations Supervisor, improve organiser / exhibitor relationships with the objective of providing a customer focused service.
  • Work to create an enjoyable, must-see experience for visitors.

Onsite:

  • Accountable for the successful and smooth operation of all exhibitions and events, including build and breakdown of the shows. Management of engineering, graphics, security, floorplans, cleaning, electrical, seating, staging, rigging, venue, stand contractors, etc.

Cost Control:

  • Work with the marketing teams to produce the show signage, working on improvements for each show. Explore different ways to reduce the costs but improve the effectiveness of signage and how it is used. Create a system to make the process of producing the signage for each show less time-consuming.

Health and safety:

  • Ensure that exhibition teams are briefed and understand issues and best practice.
  • Make sure all relevant updated information is sent to exhibitors and contractors.
  • Manage health and safety on site in adherence to DMG policy.
  • Obtain Health and Safety policies from main contractors.
  • Produce a health and safety summary after each show with recommendations as appropriate, ensuring they are implemented.
  • Carry out accident investigations if required.
  • Ensure show teams are aware of the emergency procedures.
  • Put together a show risk assessment and method statement.
  • Promote a positive health and safety culture amongst suppliers and venue.

Qualifications, Experience, & Skills:

  • Senior level operations experience in organizing and delivering large scale events Internationally, both exhibition and conference experience.
  • First class communication skills – both oral and written.
  • Knowledge of stand build regulations.
  • Knowledge of worldwide venue rules and regulations relating to the build of exhibitions and events.
  • A good knowledge of Excel, Outlook, AutoCAD, Word & PowerPoint.
  • Experience in dealing with International Health and Safety standards with trade exhibition venues.
  • Able to manage suppliers to maximise their service levels and still maintain good working relations.
  • Knowledge of freight forwarding regulations.
  • Understanding of on-line exhibitor manual software.
  • Knowledge and experience of floor plan management and optimisation.
  • Strong planner – able to manage complex tasks over a defined period.
  • Customer focused.
  • Excellent attention to detail.
  • Supportive team player.
  • Able to prioritise and set workloads, work under immense pressure to meet tight deadlines.
  • Sense of humour and desire to learn.
  • Innovative and creative.
  • Assertive and diplomatic.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

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Operations Manager

Resourgenix

Posted 1 day ago

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Job Description

Position: Operations Manager (based Midlands, KZN)

Our client who operates a unique combination of a restaurant, artisanal bakery, and convenience store located in Nottingham Road in the scenic Midlands, KZN , is looking to employ an experienced Operations Manager. Our establishment is celebrated for its delightful dining experience, exquisite baked goods, and a well-stocked convenience store. We are looking for an Operations Manager who can oversee these diverse aspects of our business, ensuring top-notch service and driving our continued success.

Key Responsibilities:

  • Oversee daily operations across the restaurant, bakery, and convenience store to ensure excellent service and maximize profitability.
  • Ensure high standards of quality, cleanliness, and guest satisfaction in all business areas.
  • Foster a culture of outstanding customer care, providing a welcoming environment and exceeding guest expectations.
  • Coordinate seamlessly with department heads to ensure smooth operations across the restaurant, bakery, and store.
  • Conduct regular meetings with department heads to address operational concerns, set performance targets, and review customer feedback.
  • Occasionally stand in for the General Manager, attending meetings and representing the business.
  • Implement and regularly review Standard Operating Procedures (SOPs) in all departments.
  • Address daily inquiries, complaints, and challenges encountered across the business.
  • Collaborate with the General Manager for business forecasting and strategic planning.
  • Drive financial opportunities and encourage a proactive sales culture across all areas.
  • Conduct Duty Management shifts, safety inspections, and ensure compliance with Health & Safety standards.
  • Maintain positive employee relations and ensure effective communication within teams.
  • Inspect all areas for service quality, cleanliness, presentation, and staff appearance.
  • Ensure adherence to Health and Safety regulations across all business areas.

Qualifications:

  • Diploma in Hospitality Management or a related field; a degree is advantageous.
  • A minimum of 5 years of managerial experience, preferably in hospitality or related fields.

Skills:

  • Strong commercial acumen, adept at networking, and effective problem-solving.
  • Excellent organizational, multitasking, and leadership capabilities.
  • Proficient in communication, interpersonal relations, and customer service.
  • Knowledgeable in management software specific to hospitality and retail sectors, and Microsoft Office Suite.

Working Hours:

  • Standard hours as per hospitality and retail industry norms.
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