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Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Responsibilities
Personnel management
- Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
- Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
- Conduct induction and training of new employees and ensure continued development and growth of existing employees
- Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
- Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
- Ensure compliance by all employees in terms of policies, procedures and productivity standards
- Ensure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE acts
- Ensure effective communication between all relevant departments and management
- Responsible for employment documents for new staff : complete take-on sheets, job descriptions, issue PPE, etc.
- Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
- Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
- Carry out assessments on Assistant Plant Manager and / or Senior MRF Supervisors
- Effective communication of job expectations
- Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
- Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
- Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
- Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
- Resolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plans
SHEQ responsibilities
Production
Liaising with external clients
Reporting and administrative responsibilities
Attendance register
Staff leave reports
Purchasing
Operational management
Client relations
Financial management and reporting
Requirements
Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.
Closing date : 12th August 2025
Should you wish to apply, please follow the online application process.
#J-18808-LjbffrOperations Manager
Posted 15 days ago
Job Viewed
Job Description
Skyhigh Global is seeking a dynamic Operations Manager to lead and enhance the performance of our outsourced contact centre operations. You’ll be responsible for driving KPIs, coaching Team Leaders, and maintaining exceptional customer experience through strong operational oversight and partner collaboration.
Key ResponsibilitiesOperational Efficiency
Ensure contact centre meets core KPIs:
Service level: ≤ 2%
Average Handling Time (AHT): ≤ 4 minutes
First-Time Resolution
Quality Scores: 95%+
Positive Customer Feedback (TrustPilot & Feefo)
Monitor performance and take proactive steps to address underperformance.
Relationship Management
Build strong working relationships with our outsourcing partner, Wourth Group .
Ensure contract compliance and drive performance improvement initiatives.
Customer Experience Enhancement
Lead and support Team Leaders through effective coaching and training.
Regularly review team data to identify improvement areas.
Implement performance plans when targets are not met.
Workforce Management
Work closely with the UK-based resource team to ensure adequate staffing for shifts.
Plan around business needs, marketing campaigns, and catalogue drops.
Assess overtime and other staffing requirements.
Continuous Improvement
Identify best practices and drive innovation in contact centre operations.
Lead strategic initiatives to improve customer engagement and efficiency.
Weekly reports on key KPIs: call volume, AHT, revenue, and conversions.
Weekly meetings with Team Leaders to monitor team and individual performance.
Document and share improvement plans, attendance records, and warnings.
Monthly performance summaries for senior management review.
Share ongoing updates on completed projects and operational goals.
Proven experience in contact centre or outsourced operations management
Strong leadership and performance coaching skills
Ability to interpret and act on data-driven insights
Clear communication and collaboration with external partners
A proactive, solutions-focused approach to customer service excellence
Ready to lead a high-performing team in a fast-paced contact centre?
Apply now and be part of Skyhigh Global’s growth journey in Durban.
Operations Manager
Posted 15 days ago
Job Viewed
Job Description
Job Title: Operations Manager
Our client based in Durban is seeking an experienced Operations Manager. We're seeking a hands-on, detail-oriented Operations Manager to optimize processes, drive efficiency, and streamline operations across production, logistics, administration, and supply chain. This role combines analytical thinking, structured process design, and tech-savvy problem-solving to support scalable, data-driven growth in close collaboration with leadership and department heads.
Requirements:
- Bachelor’s degree in electrical engineering or a related field
- Professional Engineer (PE) license (preferred or required depending on level).
- 2+ years of experience in electrical design, engineering, or a related field.
- Proficient with CAD software (e.g., AutoCAD, EPLAN) and simulation tools.
- Strong knowledge of electrical codes, standards, and safety procedures.
- Excellent analytical, communication, and organizational skills.
Responsibilities:
1.Business Process Management and Optimisation
- Develop and improve business processes to increase efficiency across all departments.
- Create and enforce Standard Operating Procedures (SOPs) to ensure consistency, discipline, and accountability.
- Establish systems for real-time monitoring and reporting on operational performance and key metrics.
- Analyse workflows to identify bottlenecks and implement process improvements to reduce costs and increase productivity.
2.Data-Driven Operational Planning
- Build and manage operational models and forecasts using spreadsheets and data analysis tools.
- Develop reporting systems to track key performance indicators (KPIs), ensuring accurate, real-timed at a for decision-making.
- Create simulation models for operational planning to optimize output, resource utilization, and cost control.
3.Digital & Technical Problem Solving
- Implement digital tools to streamline business processes and improve operational efficiency (e.g., workflow automation).
- Identify technology-driven solutions to solve operational challenges and enhance productivity.
- Lead digital transformation projects aimed at improving overall business performance.
4.Cross-Departmental Leadership
- Coordinate workflows between production, logistics, finance, and administration for seamless operations.
- Lead, mentor, and develop production department managers, encouraging a culture of accountability and continuous improvement.
- Oversee the execution of strategic initiatives, ensuring smooth communication between all stakeholders.
5.Strategic Growth & Scaling Operations
- Develop strategies to scale operations while maintaining efficiency and quality standards.
- Optimize resource allocation and production scheduling for profitability and sustainability.
- Identify growth opportunities through operational improvements and technology-driven innovation.
Operations Manager
Posted 15 days ago
Job Viewed
Job Description
Overview
Our client in the Logistics Industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for ensuring the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.
Minimum Requirements
- Grade 12/ Matric
- Diploma/Degree or studying towards a diploma/degree in Logistics.
- 10-15 years working experience in a vehicle logistics and/or yard management environment.
- Effective management of staff (over 80 employees at 1 site)
- Effective utilisation of resources to run lean operations.
- Some technical fitment knowledge will be advantageous.
- Proven understanding of effectively utilising system solutions to successfully run operations.
- Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).
Job Responsibilities
Key Responsibility Areas:
Operations Planning and Processes
- Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels.
- Ensure preservation is completed according to daily capacity in all external yards.
- Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
- Manage on wheels movement daily to all respective yards.
- Ensure accurate and 100% billing linked to all business units.
- Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
- Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
- Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
- Partake in all safety walks, meetings as per company and customer requirements.
- Develop process flows to maintain streamlined operations.
- Monitor hourly operational stats in line with plan and KPI.
Effective use of V-Motion Yard Management System Solution
- Work closely with systems administrator to ensure system is functioning and meets the operational requirements.
- Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.
Staff Management
- Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
- Effective implementation of processes and procedures within operations.
- Ensure all SOPs are updated and a live working document in line with processes.
- Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements.
- Effective planning of resources to streamlined operations at planned 95 percent efficiency.
Damage Management
- Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
- Manage the damage KPI and report as per SLA.
Fleet Maintenance
- Ensure entire fleet linked contract specific is maintained and operational.
Key Performance Indicators:
- Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.
Safety
- Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
- Safety first mindset in everyday operations and focus on LTI’s.
- Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
- Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
- Ensure 5S principles applied in workplace.
Quality
- Escalate any quality related issues to relevant Client and Company role-players.
- Conduct regular audits on staff to ensure yard standard quality is maintained.
- Ensure 100% accurate Scanning activities on company systems.
- Monitor Exception Reports and update company systems with deviations.
Delivery
- Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
- Ensure effective hand over are done and distributed with accurate information by close of business daily.
Cost
- Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
- Escalate any deviations to Regional Operations Manager.
Employees
- Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
- Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
- Lead, motivate employees to ensure productive workforce.
- Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
- Ensure all employees comply with SHEQ rules and regulations.
- Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
- Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.
Continuous Improvements and Ad-hoc customer requests
- Support company and customer drives for continuous improvement in operations.
- Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
- Work on reduction of accidents/damages; closely work with the Damage coordinator.
- Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
- Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations
Key Competencies / Skills
- Pro-active
- Communication, organisational, leadership and interpersonal skills
- Analytical ability
- Methodical and Process Orientation
- Results Driven
- Self-Management, People Management and Visual Management
- Customer focus
Operations Manager
Posted 3 days ago
Job Viewed
Job Description
Oversee daily operations of machining, fabrication, and site-based activities
Lead budgeting, forecasting, and strategic planning initiatives
Identify and pursue new business opportunities
Engage with clients on technical scope, timelines, and deliverables
Ensure efficient project execution across multiple teams
Review and optimize operational processes for quality and productivity
Collaborate with marketing and estimating to secure new work
Skills & Experience
Minimum 10 years industrial management experience, with at least 4 years at senior level
Extensive knowledge of machining and fabrication processes
Strong leadership and people management capabilities
Experience in workshop operations and production planning
Financial acumen and business performance tracking
Effective communicator with strong client engagement skills
Proven ability to drive operational improvements
Qualifications
Bachelors degree in mechanical engineering
Valid drivers license
Proven background in managing industrial engineering operations
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact MATTHEW LOUW on
Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Personnel management
- Responsible for the effective management of all Contract Managers (junior and senior) and all other commercial staff reporting to you
- Always ensure that an adequate staff compliment is available, to deliver exceptional customer service (recruiting and selection of qualified employees and adhering to HR procedures and policies)
- Conduct induction and training of new employees and ensure continued development and growth of existing employees
- Responsible to manage and ensure correctness of the payroll and remuneration of all commercial employees
- Ensure all performance appraisals for employees are completed twice per year and that regular performance management is carried out
- Ensure compliance by all employees in terms of policies, procedures and productivity standards
- Ensure all SHEQ, EE committee, workers committee meetings are attended by the relevant employees and that action points and requirements are adhered as per LRA and EE acts
- Ensure effective communication between all relevant departments and management
- Responsible for employment documents for new staff: complete take-on sheets, job descriptions, issue PPE, etc.
- Responsible for ensuring that the correct number of staff on duty is in relation to the production flow required
- Responsible to ensure a safe, secure and clean working environment by educating and directing staff on the use of control points, equipment, resources and compliance with all legislation and policies
- Carry out assessments on Assistant Plant Manager and /or Senior MRF Supervisors
- Effective communication of job expectations
- Monitoring of performance and providing the necessary coaching and counselling as required on a daily / weekly basis to develop personal growth opportunities
- Plan training on products / services, code of conduct, SHEQ standards and procedures, in conjunction with HR and training department
- Ensure compliance with all disciplinary procedures and take appropriate action as required (issue warnings, notifications and attend hearings as needed)
- Set priorities in tasks, set out daily task planning for staff, recommend shifts and revise schedules when applicable
- Resolve staff problems by analyzing information, investigating issues, identifying solutions and recommending action plans
- Ensure signed 16(2) legal appointment is in place
- Ensure signed GMR2(7) legal appointment is in pace
- Ensure that all other legal appointments are in place e.g. first aiders, fire fighters and shifts man (ensure proper training is conducted)
- Have knowledge of the contents of safety files
- Be informed of emergency evacuation plan and conduct planned evacuations twice a year
- Responsible for issuing of permit to work (PTW) and lock-out procedures when required
- Responsible for implementation of excellent housekeeping standards
- Manage appropriate operator training
- Ensure that all accidents / incidents, spills and near misses are reported, and that mitigation and prevention measures are implemented
- Ensure that planned job observations are carried out by Supervisors
- Responsible for all staff members optimal productivity by monitoring reports
- Business planning: identify cost reductions / savings and elevate productivity
- Ensure an economically and profitable recycling process is actioned
- Ensure accurate data of incoming and outgoing material tonnage
- Negotiate and arrange for the placement of balers, cages and bins as required
- Implement and supervise the workflow by monitoring the steps, observing control points, equipment and manpower
- Ensure stock is sold timeously with the lowest possible baled stock on the floor before month-end
- Provide manufacturing information by compiling, initiating, sorting and analyzing production performance records / data
- Provide additional information on manufacturing performance / production where required and respond to queries
- Ensure that recyclable material adheres to company standards
- Ensure that all plant maintenance checks are carried out and data captured
- Ensure that preventative maintenance is carried out by the responsible person and that the maintenance schedule is kept up to date
- Supervise the repair of breakdowns, arrange purchase orders and locate suitable BEE compliant contractors
- Evaluate and advise on machine and equipment purchases
- Liaise with municipalities to ensure a good working relationship
- Comply with relevant requirements as indicated by the municipality
- Liaise with Landlord of premises and ensure a good working relationship
- Comply to landlords SHEQ standards and license conditions and attend all scheduled meetings with the landlord
- Maintain a good relationship with any union and worker committees, by following the terms of collective bargaining agreement (if applicable)
- Negotiate and liaise with finance department, senior management and suppliers
- Maintain good relationship with suppliers and contractors
- Negotiate with clients with regards to pricing list for all commodities
- Ensure approval from the Managing Director before offering prices that exceed the standard pricing list
- Ensure BBBEE compliance with regards to procurement, enterprise and supplier development and any other applicable element of BBBEE
- Responsible for all daily reports:
- Attendance register
- Shift reports
- Production graphs
- Responsible for weekly reports:
- Staff leave reports
- IOD reports
- Operational feedback report
- Weekly operations meeting report
- Responsible for monthly reports as required
- Keep updated Excel spreadsheets reflecting all purchases and sales
- Check weighbridge slips to ensure accurate purchase orders are generated
- Consolidate and check all transactions for accuracy
- Keep track of maintenance budget and report to Managing Director
- Responsible for overseeing that all stock levels of consumables are kept at required levels
- Responsible for managing order books
- Responsible for all materials and equipment ordered and the arrangement of approvals and payments with finance department
- Respond to all account queries
Operational management
- Manage the commercial budget to ensure maximum profits
- Manage administration and ensure compliance to all policies and procedures within the commercial division, including SHEQ and environmental responsibilities
- Implementing new strategies and operational systems to improve efficiencies and profitability
- Active involvement in long term planning, including implementing initiatives to achieve operational excellence
- Ensure accurate and comprehensive reporting on all commercial activities
- Conduct site visits with the sales department before proposals and quotes are sent to the clients
- Oversee site inspections
- Development of individual commercial site plans, forecasts, budgets and staffing solutions
- Delegate responsibilities effectively
- Monitor progress and take appropriate action to adjust planning to accommodate changes in the business or client requirements
- Carry out any other duties which may be required within the overall function of the job
- Maintain quality service to all clients according to the SLA
- Implement and ensure compliance to customer service standards
- Analyse and resolve all customer queries and complaints: identify trends, recommend system improvements, etc.
- Provide feedback to the Managing Director regarding all client relation issues that needs to be addressed by executive management
- Strategically build and manage all client relationships to ensure customer satisfaction
- Address and resolve client problems immediately, attend to proposals and improve service levels
- Identify system improvements and innovations that may result in a more efficient and effective work process and improve client satisfaction
- Assist in the implementation of systems and controls, to ensure policies, procedures and related laws / acts are complied with
Financial management and reporting
- Conduct regular meetings with the Managing Director with regards to operational and organizational planning in the commercial department
- Provide accurate reporting of information and statistics for the quarterly board reports
- Ensure all information that is reported on is accurate and submitted before the deadlines (daily, weekly, monthly, quarterly and annually)
- Provide feedback on all operational or financial aspects as requested by executive management
- Assist the Managing Director with annual budgets and monitor cash flow to ensure maximum profitability of the commercial department
- Ensure all action points on meeting minutes are implemented and / or actioned on time
- A relevant diploma or degree in operations / business management
- Minimum 7 years working experience in a similar role
- Minimum of 3 years middle management experience is required
- Knowledge and experience in related waste management and recycling
- High proficiency in Microsoft Office is essential
- Valid drivers license and own vehicle
- A willingness to, at times, work on holidays / weekends and evenings if operations require it
Only Applicants considered for the role will be contacted.
Closing date: 12th August 2025
Should you wish to apply, please follow the online application process.
Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Overview
Our client in the Logistics Industry is seeking an Operations Manager to join their team. The successful incumbent will be responsible for ensuring the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.
Minimum Requirements
- Grade 12/ Matric
- Diploma/Degree or studying towards a diploma/degree in Logistics.
- 10-15 years working experience in a vehicle logistics and/or yard management environment.
- Effective management of staff (over 80 employees at 1 site)
- Effective utilisation of resources to run lean operations.
- Some technical fitment knowledge will be advantageous.
- Proven understanding of effectively utilising system solutions to successfully run operations.
- Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).
Job Responsibilities
Key Responsibility Areas:
Operations Planning and Processes
- Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels.
- Ensure preservation is completed according to daily capacity in all external yards.
- Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
- Manage on wheels movement daily to all respective yards.
- Ensure accurate and 100% billing linked to all business units.
- Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
- Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
- Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
- Partake in all safety walks, meetings as per company and customer requirements.
- Develop process flows to maintain streamlined operations.
- Monitor hourly operational stats in line with plan and KPI.
Effective use of V-Motion Yard Management System Solution
- Work closely with systems administrator to ensure system is functioning and meets the operational requirements.
- Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.
Staff Management
- Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
- Effective implementation of processes and procedures within operations.
- Ensure all SOPs are updated and a live working document in line with processes.
- Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements.
- Effective planning of resources to streamlined operations at planned 95 percent efficiency.
Damage Management
- Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
- Manage the damage KPI and report as per SLA.
Fleet Maintenance
- Ensure entire fleet linked contract specific is maintained and operational.
Key Performance Indicators:
- Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.
Safety
- Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
- Safety first mindset in everyday operations and focus on LTI’s.
- Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
- Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
- Ensure 5S principles applied in workplace.
Quality
- Escalate any quality related issues to relevant Client and Company role-players.
- Conduct regular audits on staff to ensure yard standard quality is maintained.
- Ensure 100% accurate Scanning activities on company systems.
- Monitor Exception Reports and update company systems with deviations.
Delivery
- Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
- Ensure effective hand over are done and distributed with accurate information by close of business daily.
Cost
- Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
- Escalate any deviations to Regional Operations Manager.
Employees
- Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
- Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
- Lead, motivate employees to ensure productive workforce.
- Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
- Ensure all employees comply with SHEQ rules and regulations.
- Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
- Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.
Continuous Improvements and Ad-hoc customer requests
- Support company and customer drives for continuous improvement in operations.
- Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
- Work on reduction of accidents/damages; closely work with the Damage coordinator.
- Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
- Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations
Key Competencies / Skills
- Pro-active
- Communication, organisational, leadership and interpersonal skills
- Analytical ability
- Methodical and Process Orientation
- Results Driven
- Self-Management, People Management and Visual Management
- Customer focus
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Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Job Title: Operations Manager
Our client based in Durban is seeking an experienced Operations Manager. We're seeking a hands-on, detail-oriented Operations Manager to optimize processes, drive efficiency, and streamline operations across production, logistics, administration, and supply chain. This role combines analytical thinking, structured process design, and tech-savvy problem-solving to support scalable, data-driven growth in close collaboration with leadership and department heads.
Requirements:
- Bachelor’s degree in electrical engineering or a related field
- Professional Engineer (PE) license (preferred or required depending on level).
- 2+ years of experience in electrical design, engineering, or a related field.
- Proficient with CAD software (e.g., AutoCAD, EPLAN) and simulation tools.
- Strong knowledge of electrical codes, standards, and safety procedures.
- Excellent analytical, communication, and organizational skills.
Responsibilities:
1.Business Process Management and Optimisation
- Develop and improve business processes to increase efficiency across all departments.
- Create and enforce Standard Operating Procedures (SOPs) to ensure consistency, discipline, and accountability.
- Establish systems for real-time monitoring and reporting on operational performance and key metrics.
- Analyse workflows to identify bottlenecks and implement process improvements to reduce costs and increase productivity.
2.Data-Driven Operational Planning
- Build and manage operational models and forecasts using spreadsheets and data analysis tools.
- Develop reporting systems to track key performance indicators (KPIs), ensuring accurate, real-timed at a for decision-making.
- Create simulation models for operational planning to optimize output, resource utilization, and cost control.
3.Digital & Technical Problem Solving
- Implement digital tools to streamline business processes and improve operational efficiency (e.g., workflow automation).
- Identify technology-driven solutions to solve operational challenges and enhance productivity.
- Lead digital transformation projects aimed at improving overall business performance.
4.Cross-Departmental Leadership
- Coordinate workflows between production, logistics, finance, and administration for seamless operations.
- Lead, mentor, and develop production department managers, encouraging a culture of accountability and continuous improvement.
- Oversee the execution of strategic initiatives, ensuring smooth communication between all stakeholders.
5.Strategic Growth & Scaling Operations
- Develop strategies to scale operations while maintaining efficiency and quality standards.
- Optimize resource allocation and production scheduling for profitability and sustainability.
- Identify growth opportunities through operational improvements and technology-driven innovation.
Regional Operations Manager
Posted today
Job Viewed
Job Description
Join to apply for the Regional Operations Manager role at BevCo
Join to apply for the Regional Operations Manager role at BevCo
REGIONAL OPERATIONS MANAGER
Operations
Accountable for regional Operations best practice, integrating various functional activities and ensuring adherence to an operational framework of policies and procedures in order to enable regional operations. This role will work with various closely related variables, spanning across different functional areas and requires an understanding of organisational processes, procedures, standards and controls.
Job Purpose
The purpose of this role is to enable achievement of regional operations AOP targets through managing and overseeing all regional activities required for proactive, effective and efficient operations management and to do so in adherence to an operational and financial framework of practices, processes, standards and controls.
Key Accountabilities and Outputs
Actively engage at regional level in the End-to-End Sales and Operational Planning Process
Contribute to the Material Planning process as well as the execution of the Material Plan for region of responsibility
Ensure that the Daily Production / Manufacturing Schedule is aligned to ensure delivery in line with customer requirements
Work in conjunction with the Head of Supply Chain Planning and Regional Logistics Manager to guarantee order fulfilment in line with customer requirements, cost, quality and time parameters
Produce / Manufacture Product
Sign-Off on the Master Production / Manufacturing Schedule
Monitor the Daily Production / Manufacturing Schedule to ensure timeous product delivery to customers
Oversee the entire end to end Production/Manufacturing process for relevant region
Drive process optimisation, adherence to Standard Operating Processes
Accountable for Raw Material Management, Raw Materials and Packaging (Receiving)
Quality Assurance and Control
Monitor the execution and maintenance of an operational QA Framework of practices, processes, policies and procedures, standards and controls for application across region of responsibility
Oversee quality assurance assessments and advise on corrective actions where necessary
Drive adherence to Quality and Food Safety Standards for the business to protect the brand
Comply with the statutory requirements of Food Safety for the business
Infrastructure Maintenance
Ensure that all Infrastructure are maintained to ensure optimal capacity usage and availability
Strong engineering acumen to analyse capacity bottlenecks and ability to find options to address those.
Prevent deterioration of assets
SHERQ framework, initiatives and communications
Monitor the execution and maintenance of a SHERQ Framework of practices, processes, policies and procedures, standards and controls for application across all geographies
Knowledge of local SHERQ norms and drive compliance in region of responsibility
Monitor the implementation and impact of mitigations / corrective actions and provide advice where required
General Business, Financial and People Management
Actively participate in strategic planning and budgeting processes. Manage plant budget and costs.
Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
Ensure adherence to operational and financial frameworks of practices, processes, standards and controls
Ensure Adherence to all applicable Safety, Health, Environment and Quality Standards
Manage cost drivers and take the necessary action to mitigate financial risk and address variances and discrepancies
Ensure that the right people capacity is in place and manage employee performance through effective and goal directed people leadership
Build talent in line with business goals and strategy
Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards
Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.
Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.
Personal Hygiene: Maintain exceptional personal hygiene as per the organization's code of conduct.
Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it.
Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. Follow the prescribed incident reporting procedure in case of accidents.
Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP's (Good Manufacturing Practices).
Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.
Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.
Qualifications And Experience
Graduate Engineer by profession
Post graduate Diploma and Professional Registration / NQF level 8
Heading a factory / plant for at least 5 years
Up to 8 years' experience (Operational Execution) Manufacturing; Lean Manufacturing; Finance; Human Resources; Project Management;
Managing Industrial Relations and Local Municipal Liaison.
MS Excel; SAP; MS PowerPoint; MS Word; E Mail
Key Qualities
Communication
Complex written proposals or presentations aimed at setting or changing strategy for a business unit or an external client
Problem Solving
Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems. The role will rely on influence and facts to promote effective problem solving of others.
Data analysis and reporting skills
Relationships Maintained
High EQ and interpersonal skills
Groups of individuals at a senior management level inside the organisation
Strong leadership and communication skills
Behavioural Competencies
Project Management
Conducts team building exercises or events
Provides team-based rewards and performance measures
Develops a team charter and guidelines boundaries with other teams or business units
Provides role clarity and defines boundaries with other teams or business units
Clarifies assignments and accountabilities within the team
Legal and Ethical Conduct
Keeps current with all the laws and company policies that govern one's work activities, or seeks counsel before acting
Conforms with all laws and company policies that govern one's work activities
Keeps abreast of changes in standards applicable to one's profession
Acts in accordance with conventional ethical and professional standards
Takes action to enforce legal, policy, ethical and professional requirements; exposes violations
Knowledge of Business
Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current
Describes the important impacts that one has on the success of one's functional area and on company results; demonstrates a knowledge of the customers business
Uses business understanding to make sound decisions and influence the decisions of others
Continuous Improvement
Monitor Key Performance Indicators and identifies areas for improvement
Seeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.
Analyses data and develop insights
Finds ways to fast-adapt improvement ideas to work processes
Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements
Innovation
Able to logically generate an evaluate a number of approaches to solving a problem
Uses a number of information sources to generate new solutions.
Forecasts the potential value an innovative idea, while taking into account risks and opportunities.
Able to think "outside the box".
Able to think about technology as an enabler of innovation.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Product Management
- Industries Beverage Manufacturing
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#J-18808-LjbffrOperations Manager Pinetown
Posted 1 day ago
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Job Description
greenABLE, a Non-Profit organization dedicated to recycling, refurbishing, and fostering a circular economy, is seeking a dynamic Operations & Funding Manager for its Pinetown branch. Reporting to the General Manager, the successful candidate will oversee daily operations, supervise staff, and spearhead fundraising initiatives. If you're passionate about sustainability and possess a unique blend of skills, we want to hear from you.
Job Overview:
This role demands a self-motivated individual with excellent attention to detail, exceptional organizational skills, and a strong operational background. The Operations & Funding Manager will thrive in a fast-paced environment, working independently while ensuring operational efficiency.
Duties & Responsibilities- Establish and nurture relationships with potential local customers for recycled raw materials, primarily plastics.
- Process Purchase Orders and Invoices, address customer complaints, and handle queries.
- Liaise with the Production department to set and achieve daily production targets.
- Coordinate collections with service providers.
- Devise innovative solutions to waste management challenges.
- Assist in determining pricing schedules for quotes, promotions, and negotiations.
- Compile weekly and monthly reports, including Extended Producer Responsibility (EPR) reports.
- Manage the quote process and oversee collections.
- Identify and pursue funding opportunities.
- Complete funding applications and handle other ad hoc duties as required.
- Grade 12
- Must have a valid drivers licence.
- Exceptional written and verbal communication skills.
- Proficiency in Microsoft Office Suite and Outlook; experience with Sage Evolution is advantageous.
- Outstanding interpersonal skills and the ability to build rapport with customers and suppliers.
- Understanding of the sales process and a commitment to excellent customer service.
- Strong sense of urgency and ability to multitask effectively.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work both independently and collaboratively in a team environment.
- Accuracy and diligence in task completion.
20CTC
Interested?If you possess the requisite skills and experience, we invite you to apply by sending your curriculum vitae via PNet. Please note that only shortlisted candidates will be contacted. Note: Should you not receive feedback on your application within 14 days, kindly consider your application as unsuccessful.
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