80 Operations Management jobs in Pretoria

Responsible for overseeing the day-to-day operations of the emergency medical services (EMS). This role involves managing staff, ensuring the efficiency of operations, maintaining compliance with regulatory standards, and striving for excellence in service delivery. The Operations Manager ensures that all emergency medical operations run smoothly and effectively, providing high-quality care to patients

Responsibilities

1.Operational Management

• Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
• Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
• Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
• Coordinate with other departments to ensure seamless operations.

2. Staff Management

• Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
• Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
• Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
• Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

3. Resource Management

• Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
• Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
• Manage procurement of medical supplies and ensure proper inventory control.
• Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

4. Compliance & Quality Assurance

• Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
• Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
• Conduct audits and reviews of operational procedures to identify areas of improvement.
• Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

5. Strategic Planning & Development

• Contribute to the development and implementation of strategic plans for the EMS department.
• Analyse operational data and trends to inform decision-making and planning.
• Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
• Participate in the development and management of the EMS budget, ensuring cost-effective operations.

6 . Crisis Management

• Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
• Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
• Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

7. Stakeholder Communication

• Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
• Represent the EMS department in meetings, forums, and public events.
• Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.

A vacancy exists for an Operations Manager at Medipost Pharmacy Production Department in Gezina, Pretoria. The purpose of the role is to manage the processing of funded prescriptions, ensuring professional service is provided to Medipost customers within SLA requirements and business expectations.

1. Must have a professional impact and ability to build a performing team easily.
2. Professional interaction with other internal departments.
3. Manage Production Managers to ensure compliance with Medipost Pharmacy and GPP rules.
4. Ensure adherence to all Service Level Agreements.
5. Manage all statuses in the business from status 70 to status 95 in accordance with SLAs and Business SOPs.
6. Manage daily influx of WIP.
7. Maintain and provide input regarding SOPs to ensure standardized business process execution.
8. Manage the Oncology and Special Meds areas to ensure proper and effective processing of prescriptions.
9. Monitor personnel statistics and reporting through the Production Managers.
10. Assist staff and managers with general queries.
11. Provide accurate and quick responses to other departmental queries and diligence with follow-up work within SLA requirements.
12. Positively contribute to a motivated team of high-performing staff and maintain a positive working environment.
13. Conduct interviews to identify the best possible candidates within the company transformation strategy.
14. Ensure proper handling of necessary disciplinary actions.

1. Ensure SLA adherence on or above 99% at all times.
2. Manage the Oncology and Special Meds departments to meet patient and practice expectations.
3. Specify quality requirements and implement processes to monitor and maintain excellent standards.
4. Manage output per department and monitor performance.
5. Assist with optimizing Stock Management and Controls.
6. Ensure Health and Safety as per Policy is applied in the division.
7. Responsible for implementing and maintaining Good Pharmacy Practice rules and regulations.

1. Analyze complaints and implement processes to ensure compliance with Company Policies, SOPs, and guidelines as per the South African Pharmacy Council.
2. Determine in-house quality procedures, standards, and specifications.
3. Assess client requirements and ensure they are met.
4. Set client service standards and implement controls and checks.
5. Compile and present managerial and technical reports in applicable forums.
6. Act as a catalyst for change and improvement in performance and quality of processes in Production.
7. Manage expenses with reference to vacancy budgets and other operational expenses.
8. Direct objectives to maximize profitability.
9. Manage Monthly Targets by ensuring capacity and applicable time allocations.
10. Optimize utilization of operational capacity to ensure SLA adherence.
11. Conduct capacity planning and budget setting for the financial year.
12. Maintain a close working relationship with other operational heads to ensure new projects are planned and implemented as expected.
13. Ensure and maintain a good working relationship with all departments in the Medipost Group.
14. Conduct risk management through analyzing processes, employee behavior, and general operations.
15. Ensure the Production area complies with housekeeping standards.
16. Ensure all processes within the Production area comply with GPP.

1. Apply Change Management to ensure proper and effective implementation of Business Strategies and Goals.
2. Manage Production Managers and their respective departments in accordance with Company Policies and Procedures, as well as relevant SOPs.
3. Work closely with the Human Resource Department to ensure proper and appropriate employee engagements.
4. Monitor the quality control processes daily to ensure a reduction in errors and service failures.
5. Determine training needs and liaise with MTA to ensure employee upskilling.
6. Conduct service failure analysis, identifying root causes and employee engagements.
7. Build and develop a positive team.
8. Identify and develop high-potential individuals.
9. Implement succession planning through upskilling of employees.
10. Ensure staff retention ratio complies with company standards.

• B Pharm
• Minimum 5 years’ experience in Management
• Registered at SAPC
• Strategic Management skills

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace.”

“We are committed to building a team that represents a variety of backgrounds, perspectives, and skills; the more inclusive we are, the better our work will be. Should you not hear from us within a period of 2 weeks, you can consider your application unsuccessful.”

(Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

MAIN PURPOSE OF THE JOB
Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.

Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.

Job Title: Operations/Reception Manager

Location: Centurion Pretoria

Role Description:

We are looking for a full-time Operations Manager to join our Centurion team. In this on-site role, you'll be the driving force behind the club's daily operations — ensuring smooth processes, exceptional member experiences, and a motivated team.

You will act as the Second-in-Command (2IC) to the General Manager and take the lead as Manager on Duty when needed.

Key Responsibilities:

• Lead and motivate staff to deliver exceptional service.

• Train, mentor, and upskill team members.

• Maintain facilities and equipment to top operational standards.

• Enforce strict cleaning, health, and safety compliance.

• Ensure operational efficiency and high member satisfaction.

Qualifications & Requirements:

• Matric or NQF 4 (non-negotiable).

• Reliable transport.

• Willingness to work shifts, including weekends and public holidays.

• 1–2 years' proven management experience.

Salary: Market Related

Send your CV to

Overview

Job Purpose : To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization's technology landscape.

Direct Reports : Senior Systems Administrator, Security Engineer and IT Systems & Support Technician

• Bachelors Degree in Computer Science, Information Systems (or equivalent) or
• Diploma in Information Technology (or equivalent)

• Microsoft Entra ID
• Microsoft 365
• Google Workspace
• Salesforce
• On-Premises Active Directory
• Windows, Mac and Linux OS
• Strong understanding of networking Protocols.
• Physical network components and how to construct a physical network.
• Logical network components and how to construct a logical network.
• ITIL Framework

• Microsoft Entra ID management of users, groups, and roles.
• Microsoft 365 conditional access policies and Identity Protection.
• Microsoft 365 monitoring of security-related logs and alerts, on endpoints and identities.
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management.
• On-premises Active Directory Certificate Services (AD CS) configuration and management.
• On-premises endpoint management and configuration using Group Policy.
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune.
• Salesforce CRM administration and management, including user management and security settings.
• Google Workspace administration and secure configurations.
• Networking design, configuration, and management (physical and logical), including routers, switches ,and firewalls.
• Network monitoring and troubleshooting
• ITIL processes, including Incident Management, Change Management, and Service Desk operations.
• Scripting languages such as PowerShell, Python, or Bash.
• Automation configuration management, using tools such as Ansible, Puppet, or Chef.

A Revenue Operations Manager (Rev Ops Manager) is responsible for aligning sales, marketing, and customer success strategies with revenue generation goals.

Overseeing the sales process, including sales forecasting, pipeline management, and sales analytics. This involves optimizing sales processes, ensuring proper use of sales tools and technologies, and providing support to the sales team.

Collaborating with the marketing team to ensure alignment between marketing efforts and revenue goals. This includes managing marketing automation platforms, tracking marketing performance metrics, and optimizing marketing processes.

Working closely with the customer success team to ensure high levels of customer satisfaction and retention. This may involve implementing customer success processes, tracking customer health metrics, and identifying opportunities for upselling or cross-selling.

Analyzing revenue data to identify trends, opportunities, and potential risks. This involves generating regular reports for stakeholders, conducting ad-hoc analysis to support decision-making, and providing insights to improve revenue performance.

Managing and optimizing the use of revenue-related systems and tools, such as CRM (Customer Relationship Management) platforms, marketing automation software, and sales enablement tools. This includes evaluating new tools, implementing integrations, and ensuring data accuracy and integrity.

Collaborating with other departments, such as finance, product, and operations, to ensure alignment of strategies and goals. This involves facilitating communication between teams, resolving conflicts, and driving cross-functional initiatives to improve revenue performance.

Proactively identifying areas for improvement within revenue operations processes and implementing solutions to enhance efficiency and effectiveness. This may involve implementing best practices, conducting training sessions for team members, and staying updated on industry trends and emerging technologies.

1. Bachelor’s Degree : Preferably in business administration, finance, marketing, or a related field.
2. Advanced Degree : An MBA or similar advanced degree can be advantageous.

1. Relevant Experience : 5-10 years in roles related to sales operations, marketing operations, finance, or business operations.
2. Cross-Functional Experience : Proven track record in working across different departments such as sales, marketing, and customer success.

1. CRM Systems : Proficiency in using and managing Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or similar.
2. Data Analysis Tools : Strong skills in data analysis tools such as Excel, SQL, Tableau, or other BI tools.
3. Marketing Automation Platforms : Experience with platforms like HubSpot.
4. Financial Acumen : Understanding of financial principles and metrics that drive revenue growth and profitability.

1. Salesforce Certification : Certifications like Salesforce Administrator or Advanced Administrator.
2. Project Management Certification : PMP (Project Management Professional) or similar.
3. Lean Six Sigma : Certification in Lean Six Sigma methodologies can be beneficial.

1. Understanding of Sales and Marketing Processes : Deep knowledge of sales and marketing processes and best practices.
2. Customer Success Strategies : Familiarity with customer success strategies and their impact on revenue.

1. Detail-Oriented : Attention to detail to ensure accuracy in data analysis and reporting.
2. Adaptability : Ability to thrive in a fast-paced and constantly changing environment.
3. Collaboration : Strong team player who can work effectively with various departments.

Do you excel at managing large-scale road freight operations?

An international logistics group with roots in South America is seeking an experienced Operations Manager to lead one of their distribution sites situated close to Pretoria North. With locations across South Africa and partnerships with several major brands, this is a chance to make a meaningful impact at a growing organization.

• Overseeing daily operations involving vehicles (large trucks) and drivers, specifically focused on road freight
• Producing and analysing financial reports for senior management
• Improving operational efficiency and reducing costs
• Handling labour-related issues with operational implications

This role is ideal for someone who thrives in high-volume logistics environments and is ready to lead large teams with confidence in a pressurized environment.

• Degree in Logistics or related field
• 5 years’ experience in a management role within the road freight / transport industry
• Microsoft Excel advanced skills
• Proven experience in managing complex warehouse and distribution operations
• Strong financial and legal background
• Strategic mindset with the ability to scale operations

Apply now!

Responsibilities

Control Expenses: Monitor and control fuel, vehicle, training, travel and stationary expenses, including overtime.

Business Insights and Execution: Identify and act on new business opportunities. Ensure effective data collection and analysis. Provide insights for improvements and new ways of driving sales. Plan and implement sales operations for clients and customers based on sales data.

Monitor New Innovations: Inform field force of new innovations. Monitor speed to market and stock in DC. Negotiate new or existing listings in stores with store managers. Distribute trade presenters to field force and customers. Provide feedback to clients. Monitor sales of new innovations. Manage staff in store book comm and feedback.

Manage Promotional Activity: Facilitate the implementation of promotion grids. Ensure informed about time frames for promotions. Communicate promotional activities to field force. Ensure understanding of objectives of various promotions. Ensure POS material to stores. Ensure sufficient stock has been ordered within required timeframes. Ensure promotional activities have been implemented and maintained. Analyse and manage data integrity (field comms).

Achievement of POP Objectives: Manage the implementation of generic planograms. Ensure store-specific planograms and category flows are implemented and maintained. Provide feedback to clients with regards to forward share changes. Ensure forward share is reflected on shelf as per rate of sale. Ensure market share is reflected in the category. Manage the implementation and maintenance of shelf health.

Achievement of Targets: Identify in-store cross-merchandising opportunities. Ensure stock pressure is applied and that out-of-stocks are limited. Ensure forward share is a reflection of ROS. Monitor in-store pricing. Minimise credit notes. Drive ad-hoc promotions to increase sales. Ensure timeous promotional activities implemented.

Operational Excellence: Manage resources and ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation. Continuously monitor service delivery. Ensure implementation of systems to promote efficiency. Implement sales initiatives and value-adding store operations. Ensure all company assets are maintained according to company policy. Manage staff in store book communication and feedback.

Stakeholder Engagement: Provide continuous feedback as per client requirements. Compile regular reports to relevant stakeholders. Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms, urgent deliveries). Liaise with customers and depot’s regarding stock pressure, stock holdings, new innovations, deliveries, credit notes, special deliveries, staff, ROS, price, reviews, category flows, planograms. Compile trade visit reports and trade contact reports. Compile regular reports to regional managers. Conduct review meetings with client. Provide feedback via feedback platform (e.g., IVR/Grapevine/Field Comms/Manual tracking).

People Management: Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives. Focus on all aspects of sound people management: recruitment and selection, induction and orientation, training and development, rewards and remuneration, succession planning, performance management. Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare. Ensure accurate in-store administration, provide updated stocking files and support staff with in store conflict/issues. Manage employment equity targets. Ensure appropriate levels of management and accountability. Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative.

4-5 years’ operations experience in FMCG environment at a managerial/supervisory level.

Relevant Diploma/Degree at NQF level 6 or 7. Code 08 driver’s licence.

• Leadership Skills
• Problem Solving Skills
• Computer Literacy
• Business Acumen
• Commercial Awareness
• Negotiation Skills
• Sales Management Skills
• Decision Making Skills
• Communication Skills (verbal & written)

• Associate

• Full-time

• Supply Chain

• Retail

Referrals increase your chances of interviewing at Smollan by 2x.

Overview

Job Summary

Unique structure requires a bespoke skill set.

Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts, administration and operations. Each of the 3 Operations Managers are responsible for a portfolio of properties in terms of budgeting, reporting, project management and day-to-day maintenance, with the Center Managers reporting to them. Presently, they have a vacancy in their operations team to look after 10 sites (initially) which form their "coastal portfolio” and which reports directly to the Head of Group Operations. New assets are continuously added to the management portfolio and Operations Managers are expected to onboard these new assets from time to time. New assets are added either through acquisitions and / or through their development pipeline. Whilst you can expect all the standard duties that fall to Facilities Managers, including running all OpEx and CapEx budgets as well as projects, soft service management ,etc. You will also work closely with the various departments at the head office to ensure that your sites are smooth running, fully tenanted, secure, and hygienic experiences for tenants and shoppers alike. Although not reporting on income, you will ultimately be responsible for the income’s sustainability via ongoing relationship management with subcontractors and staff at your assigned malls.

This is a highly mobile position where you will be provided with a company car and cell phone and spend considerable time on the road visiting each site. Based as they are in rural or township areas, and utilizing local expertise for all services, each mall will cater to a unique community and have different service providers rather than running large service agreements.

• Own and manage rural and township shopping centres throughout South Africa; each centre has on-site Centre Managers while other functions are centralised in the Gauteng office.
• Work with Operations Managers and Head of Group Operations to manage portfolios in terms of budgeting, reporting, project management and day-to-day maintenance.
• Look after 10 sites initially within the coastal portfolio and onboard new assets as they are added through acquisitions or development projects.
• Perform standard facilities management duties, including running all OpEx and CapEx budgets and projects, and soft services management.
• Collaborate with head office departments to ensure sites are smooth running, fully tenanted, secure, and hygienic for tenants and shoppers.
• Maintain ongoing relationship management with subcontractors and staff to sustain income despite not directly reporting income.
• Travel frequently to sites; operate in a highly mobile role with a company car and mobile phone provided.
• Engage local communities, stakeholders and service providers, and up-skill local partners as needed.

• Energetic person with a relevant degree and a minimum of seven years' experience.
• Ability to manage both technical aspects of malls and the human element, including dispute resolution and ongoing engagement with local community leaders and groups.
• Excellent communication skills across a wide range of levels and a customer-oriented approach to leave a positive impression on others.
• World-class planning, administration and IT skills; ability to coordinate numerous service providers and maintain comprehensive administrative support.
• Technical competency combined with EQ to handle complex problem-solving involving multiple stakeholders and personality types.

Please apply if you are a technical individual who has the EQ to handle complex problem-solving involving multiple stakeholders and personality types.