39 Office Support jobs in Pretoria

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department . The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

• Onsite Barista - Because life’s too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.

visit for Application

Closing Date:

Description

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top-Notch Office Space – Where inspiration meets innovation.

Duties and Responsibilities

Key responsibilities

Inbound & Outbound Calls:

• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.

• Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.

• Minimum RequirementsMatric Certificate

• Multiple Languages (Advantageous)
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Multiple Languages (Advantageous)
• Experience in customer service (Advantageous)
• Computer/Mobile Literate

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top-Notch Office Space – Where inspiration meets innovation.

• Matric Certificate
• Multiple Languages (Advantageous)
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Multiple Languages (Advantageous)
• Experience in customer service (Advantageous)
• Computer/Mobile Literate

Key responsibilities

Inbound & Outbound Calls:

• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.

Job title : Customer Service Centre Supervisor

Job Location : Gauteng, Centurion

Deadline : November 13, 2025

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• The purpose of the Customer Center Supervisor role is to oversee the operations and performance of SANRAL’s Customer Service Centre, ensuring efficient service delivery and operational excellence. The role is responsible for managing staff, coordinating daily activities, monitoring service quality, and implementing processes that enhance customer experience.
• This position plays a critical role in driving compliance with tolling regulations, resolving escalated issues promptly, and ensuring that the center meets its operational targets and service-level standards. The Customer Center Supervisor / Branch Manager also supports continuous improvement initiatives and upholds SANRAL’s commitment to providing seamless and customer-focused service.

MINIMUM REQUIREMENTS :

• NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Manager or Office Administration
• Five (5) years’ experience in customer service environment, of which 2 years must be at a supervisory level.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES :

• Familiarity with Customer Center related software, CRM systems, and VoIP platforms is essential.
• Ability to effectively operate customer service–related systems and digital tools, including data entry, email communication, online portals, and standard office applications.
• In-depth understanding of SANRAL products and services (Customer mobility accounts, payment options, self-service channels), including processes for registration, billing, and dispute resolution to effectively describe them to customers.
• Clear, concise and empathetic communication, therefore conveying information effectively over the phone and in-person.
• Ability to engage with road users / customers in a professional, respectful, and solution-focused manner, ensuring high levels of customer satisfaction.
• Ability to handle multiple tasks simultaneously, such as handling calls, updating customer records in the CRM related system, and making notes.
• Time management
• Problem Solving abilities
• Customer Relationship Management

Operational Oversight

• Manage all front-office and back-office operations : account registrations, data capturing, reconciliations, and transaction processing.
• Coordinate daily scheduling and allocation of staff resources, ensuring sufficient coverage and operational efficiency.
• Monitor branch systems and facilities to ensure readiness and uninterrupted service delivery.
• Oversee ABT and SANRAL mobile app functionality, ensuring technical or operational issues are escalated and resolved promptly.
• Act as the escalation point for unresolved customer concerns, complaints, or disputes that frontline staff cannot close.
• Streamline workflows and processes to reduce inefficiencies, redundancies, and error rates.
• Maintain branch business continuity, ensuring that disruptions are minimized, and alternative measures are in place when needed.

Compliance Risk and Financial Control

• Enforce strict adherence to SANRAL policies and procedures, particularly cash handling and stock management.
• Verify accuracy of financial transactions, ensuring all reconciliations balance and discrepancies are escalated.
• Identify, report, and address risks, irregularities, and non-compliance promptly, in line with SANRAL’s risk management framework.
• Ensure compliance with POPIA, audit standards, and internal governance frameworks.
• Oversee and maintain branch audit readiness, ensuring documentation and processes withstand scrutiny.
• Provide oversight for asset and resource control, ensuring proper management and safeguarding of CSC resources.

Reporting

• Prepare and submit daily, weekly and monthly reports to the Area Manager
• Compile and submit all required operational reports for the site, capturing daily activities.
• Report on daily outlet operations, any time-management issues, procedural deviations, or incidents.
• Ensure all reports are submitted promptly, adhere to CSC guidelines, and maintain a high level of accuracy.

As a supervisor, it is an inherent function of the role to exercise leadership and people management such as; facilitating structured onboarding programs, equipping new staff with system and product knowledge, and service protocols, coaching and monitoring performance, as well as cultivating a culture of accountability and teamwork.

Additional note : Customer Service jobs

Empower Growth as Our Next Customer Service Training Specialist

Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you.

What You’ll Bring To The Table

• 3–5 years of BPO experience in the Customer Service industry
• 1–2 years of experience as a Customer Service Trainer
• 1–2 years of Virtual Assistant experience (preferred)
• Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk
• Knowledge and experience in eCommerce operations
• Familiarity with CRM and project management tools like HubSpot and Monday.com
• Proficiency in Canva, Trainual, and Loom (preferred but not required)

Your Day-to-Day

• Conduct one-on-one and group training sessions via Zoom for new team members
• Train new hires on company policies, guidelines, software, and resources to prepare them for success
• Facilitate customer service and eCommerce platform training for Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify
• Deliver brand-specific and role-specific training, including Brand Concierge and client-focused sessions
• Create and develop training materials and assessments using approved tools and formats
• Design engaging and informative presentations using Trainual, Moodle, Loom, and Canva
• Participate in New Team Member Onboarding Week sessions and lead discussions following the training outline
• Evaluate trainee performance and provide actionable feedback for improvement

Schedule

Full-time, Monday to Friday | US PST Time Zone

Why Join TalentPop?

At TalentPop , we do more than build teams — we build careers. You will join a community of passionate professionals who value collaboration, continuous growth, and excellence in customer service. We prioritize a people-first culture where your contributions are recognized and your development is supported.

• Performance and recognition bonuses for top achievers
• Health and dental insurance or a monthly health stipend
• Paid time off to rest and recharge
• Year-end bonus as a token of appreciation for your hard work
• A positive, growth-oriented environment where your ideas are heard

Technical Requirements

• Laptop or desktop with at least an Intel Core i5 or Ryzen 5 processor and 8GB RAM (or equivalent)
• Stable DSL, Cable, or Fiber internet connection (LAN required) with a minimum of 20 Mbps speed
• Backup internet connection with at least 5 Mbps speed

TalentPop is an Equal Opportunity Employer

TalentPop is committed to equal employment opportunities and welcomes applications from diverse candidates.

• Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
• 5+ years experience in national training, customer experience, or service excellence roles
• Lead, inspire, and manage a national team of 8 training and service professionals
• Align team objectives with business strategy and EXCO directives
• Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
• Foster collaboration between regional trainers, managers, and support teams to ensure consistency
• Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
• Conduct gap analyses to identify training needs and implement new programs
• Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
• Provide coaching support for managers and leaders to reinforce service standards
• Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
• Lead the national complaints and customer feedback program, ensuring timely resolution
• Identify trends and design training or service improvements to address recurring issues
• Develop service recovery strategies that build loyalty and protect brand reputation
• Promote a customer-first culture that permeates every store
• Partner with cross-functional teams to create and deliver customer experience initiatives
• Implement service audits and mystery shopper programs to monitor quality
• Launch reward and recognition programs tied to service excellence KPIs
• Benchmark against global service standards to drive continuous improvement
• Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
• Present insights, gap analyses, and improvement recommendations at board level
• Manage the national service training budget and ensure cost-effective implementation
• Ensure consistent rollout of training and service initiatives nationwide