8 Office Software jobs in Benoni

The primary objective of the Technical Software Support Tier 1 Agent is to engage with clients professionally on a daily basis. This role demands exceptional communication skills and strong problem-solving abilities. The core responsibility is to promptly and accurately address client support issues, ensuring efficient resolution with a consistent focus on delivering a high level of client satisfaction

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

• Independent Decision-Making
• Collaboration with Optix Internal Departments
• Organizational skills
• Time Management
• Good command of English
• Excellent communication Skills with Clients and Internal teams
• Ability to work under pressure and adapt to change.
• Discretion and trustworthiness
• Attention to Detail
• Good Knowledge of Microsoft Office Suite and Internal Company Systems and Product Knowledge

The primary purpose is to engage with clients in a professional manner on a daily basis. This involves efficiently fulfilling job requests and tasks within specified time frames, adhering to established standards, client requirements, and the velocity system. The role also encompasses delivering constructive feedback to clients regarding completed or ongoing work. The Technical Software Support Tier 2 Agent plays a pivotal role in maintaining a consistently high level of quality and efficiency within the Support Department, contributing to its overall effectiveness and operational excellence.

• Advanced Issue Resolution: Take ownership of escalated technical issues from Tier 1 support agents and clients, applying in-depth technical expertise to diagnose, troubleshoot, and resolve complex software-related problems.
• Client Collaboration: Engage directly with clients to understand their escalated concerns, providing clear and empathetic communication while managing expectations regarding issue resolution timelines and processes.
• Collaboration with Technical Teams: Communicate effectively with internal technical teams, as well as external partners like Lytx, to escalate issues that require specialized knowledge or resources beyond Tier 2 capabilities. Facilitate a smooth transition of information for prompt resolution.
• Problem Solving: Analyse intricate software issues, leveraging a comprehensive understanding of software architecture, networking, and system integration, to identify root causes and devise innovative solutions.
• Documentation and Knowledge Base: Document detailed technical information, troubleshooting steps, and resolutions in a structured manner within the ticketing or CRM system.
• Quality Assurance: Ensure that escalated issues are resolved with accuracy and efficiency, adhering to company standards and guidelines. Strive for excellence in problem-solving and client satisfaction.
• Mentorship and Training: Provide guidance and mentorship to Tier 1 support agents, sharing technical insights, best practices, and problem-solving strategies to enhance their skills and capabilities.
• Continuous Learning: Stay current with the latest software updates, features, and industry trends to remain well-informed and capable of addressing complex client inquiries.
• Performance Metrics: Contribute to team goals by meeting or exceeding key performance indicators related to issue resolution timeframes, client satisfaction ratings, and ticket management.
• Process Improvement: Identify patterns and trends in escalated issues, collaborating with internal teams to develop strategies for enhancing software usability, reducing support inquiries, and improving overall client experience.
• Client Feedback: Proactively gather feedback from clients on their experiences, identifying areas of improvement and potential enhancements to software functionalities.
• Cross-Functional Collaboration: Work collaboratively with other departments, such as Logistics, to communicate recurring issues and contribute to the enhancement of software products.

The role of the Technical Software Support Tier 2 Agent is to provide advanced technical assistance to clients, ensuring the effective resolution of complex software issues. Contribute to client satisfaction and product excellence. This role involves collaborating with both internal teams and external technology partners, such as Lytx, to deliver high-quality support, enhance software usability, and facilitate seamless problem resolution. The Technical Software Support Tier 2 Agent plays a crucial role in maintaining the integrity of our products and upholding our commitment to delivering exceptional client support.

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

• Computer Literacy (MS Office)
• Strong Administrative skills
• Goal and target driven
• Outstanding organizational and coordination abilities
• Good business sense
• Excellent communication and problem-solving skills
• Customer Care
• Ability to work well in a fast-paced environment
• Basic knowledge of quoting, billing, and invoicing processes

• Efficiently plan and coordinate new installations, ad-hoc installations, de/re installations and repair services for all clients across all Optix product ranges where required.
• Perform sufficient troubleshooting steps before arranging an onsite technician for any type of repair work.
• Ensure successful implementation and repair services of all Optix product ranges within all client organizations.
• Addressing technical issues that may arise during deployment or repair work and escalate when necessary.
• Ensure regular feedback is provided to clients on individual project & task status.
• Dealing with client complaints and escalate to management when required.
• Promptly processing new & existing tickets generated by the ticket system, ensuring they are updated at all times and completed within the given timeframes set by the system or management.
• Accurately quote de/re-installation and repair services and submit to Accounts for invoicing upon job completion.
• Coordinate the booking-in of faulty Optix products with the Engineering Department and follow up to ensure timely turnaround.

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

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• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
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Job Purpose:

To conduct the following activities within the Technical Support Team such as Process Validation, Technical Transfer, New Product Introduction, Hold Time Studies and relevant Investigations.

Reporting to:TST Pharmacist.

Key Job Output:

• Evaluate and provide advice with respect to current formulations and processes.
• Provide improvements for product processes to increase manufacturing efficiencies.
• Compile protocols and reports for relevant activities.
• Observe product manufacturing processes in the facility and record data as per approved protocols.
• Collate, analyse and discuss data in respective reports, and make recommendations.
• Conduct risk assessments on products and processes.
• Control and submission of samples for analysis and providing required documentation.
• Assist with investigations and report writing.
• Collate data from multiple sources for investigations.
• Complete investigations with workable solutions.
• Identify, where possible, root causes of issues and plan a course of action for further investigation and/or corrective actions.
• Complete investigations within allocated timelines.
• Evaluate new product manufacturing documentation.
• Ensure new products are optimised and introduced successfully into the manufacturing facility.
• Conduct trials as per SOP where necessary using relevant documentation.
• Compile, update and review SOP's timeously according to current procedures.
• Raise relevant deviations, change controls, CAPAs and incident forms where necessary.
• Assist with preventative/corrective actions with regards to audit responses.
• Ensure all work performed is of the highest quality and in full compliance with GxP's, SOP's, regulations and safety standards.
• Administrative duties (filing and maintaining relevant data bases).

Core Competencies:

• Ability to work independently as well as within a team and under pressure.
• Excellent decision making and problem solving skills.
• Excellent planning, organizing and multi-tasking skills.
• Excellent verbal and report writing skills.
• High attention to detail.
• Strong observation and innovative skills.
• Good communication skills.

Closing Date:16 September 2025.

• Matric Certificate.
• Appropriate tertiary qualification and relevant experience.
• Pharmacist Assistant Basic / Post-Basic advantageous but not necessary.
• Excellent computer literacy especially in MS Office mandatory.
• 3 - 5 years' experience in a pharmaceutical manufacturing environment. (specifically in production) or Direct experience is process validation.
• Understanding of GLP, GMP, Regulatory guidelines (SAHPRA, ICH, etc.).

Sales and Technical - 4x4 fitment

Big Country 4x4 is looking for a technically minded person who has experience with 4x4 fitments. The role will be a mix between sales and managing fitment of our products.

Job Type: Full-time

Pay: From R15 000,00 per month

Ability to commute/relocate:

• Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please write a small paragraph describing why you are suited for this job.

Language:

• English (Preferred)

Work Location: In person